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Smartsheet

Smartsheet

Overview

What is Smartsheet?

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

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Recent Reviews

TrustRadius Insights

Highly usable tool: Users find Smartsheet to be a highly usable tool with a considerable amount of functionality and ease of use. Some …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Scheduling (106)
    8.5
    85%
  • Team Collaboration (117)
    8.4
    84%
  • Task Management (121)
    8.4
    84%
  • Gantt Charts (104)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Individual

$14

Cloud
per month

Business

$25

Cloud
Per User / Per Month

Enterprise

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.smartsheet.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

What Is Smartsheet? Everything You Want To Know In Under 10 Mins!

YouTube

Smartsheet Review: Key Features, Pros, And Cons

YouTube

Smartsheet Dynamic View Demo

YouTube

Smartsheet Demo [The Only One You Need]

YouTube

Smartsheet for Project Management - Demo

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.7
Avg 7.5

Professional Services Automation

Features that support professional services organizations

6.5
Avg 7.4
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Product Details

What is Smartsheet?

Smartsheet is an online project management and collaboration tool from Smartsheet.inc in Bellevue, Washington. The software has a characteristic spreadsheet like interface but contains the full panoply of features expected of project management and collaboration software, such as automated alerts, instantaneous updating and sharing across team members, resource management facilitating budgeting and task allocation, nested tasks organized in a hierarchy, a Gantt chart view, the ready production of exportable reports (e.g. Excel), and integration with email. Across spreadsheets cells can be linked allowing the creation of master spreadsheets that provide ready summaries or automated reports. Smartsheet's capabilities can be expanded with a multitude of apps (e.g. Dropbox, Google Apps) or integrated into combinatory solutions (e.g. with Salesforce) to tailor fit business needs. It supports full mobile access.

Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.

Smartsheet Video

Karyopharm Therapeutic's mission is to bring important drugs to market. Clinical trials involve careful design, documentation, and approvals. The company moves through the process, getting drugs to patients quicker, with Smartsheet.

Smartsheet Competitors

Smartsheet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

Wrike, Asana, and monday.com are common alternatives for Smartsheet.

Reviewers rate Resource Management highest, with a score of 8.8.

The most common users of Smartsheet are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(822)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Highly usable tool: Users find Smartsheet to be a highly usable tool with a considerable amount of functionality and ease of use. Some users appreciate its user-friendly interface and extensive features.

Effective scheduling and task management: The scheduling aspect of Smartsheet is highly praised as it allows multiple people to work on data simultaneously without locking the sheet. Many users appreciate the ability to set automatic reminders for tasks, even for future dates up to a year ahead.

Excel-like interface: Users appreciate that Smartsheet operates like Excel, making it easy for anyone with Excel experience to use. They find the formatting capabilities highly effective in managing large amounts of data.

Confusing User Interface: Many users have expressed frustration with the confusing and complicated user interface of Smartsheet, making it difficult for them to navigate and complete tasks efficiently. This issue has been mentioned by multiple reviewers.

Lacking Spreadsheet Functionalities: A number of users have mentioned that some basic spreadsheet functionalities, such as Merge Cells, are missing in Smartsheet. This limitation hampers their ability to manipulate data effectively.

Limited Integration with Excel: Advanced Excel users have voiced their desire for Visual Basic functionality in Smartsheet, which would allow them to automate tasks and customize the software further. Its absence restricts their ability to fully leverage the tool's capabilities.

Users have made several recommendations for Smartsheet based on their experiences. First, users highly recommend considering PPM and PSA needs before implementing Smartsheet, as the platform may be more suitable for certain project and task management requirements. Second, users recommend integrating Smartsheet with a calendar for easy viewing of due dates, emphasizing the benefit of combining Smartsheet's features with a calendar tool to enhance visibility and organization of deadlines. Lastly, users appreciate the real-time management and ability to use Smartsheet among multiple team members, highlighting the platform's capability to facilitate collaboration and streamline workflows within teams.

Attribute Ratings

Reviews

(1-25 of 142)
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April 19, 2024

Smartsheet - Collaboration made easy

Curtis Ford | TrustRadius Reviewer
Curtis Ford
Product line manager
Nike (Sporting Goods, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Smartsheet in my opinion is well suited for any Excel-based project where you need to share that document with multiple teammates and the document requires a lot of editing and updating. Any scenario where you need to do extensive calculations and making of picot tables, to my knowledge Smartsheet does not have such capabilities for advance calculations and data manipulation
November 01, 2023

Save your time on Spreadsheet data by using Smartsheet

TK
Tomasz Kowalski
Senior Program Manager
Trendyol (Consumer Goods, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I am an advanced user of Smartsheet, so I help create solutions for different departments based on their business needs. In general, Smartsheet is considered as Project Management Tool, but this part of Smartsheet is only the tip of the iceberg. What I love about Smartsheet is that whatever requirements from businesses are coming we can fulfil them with basic smartsheet functionality.
July 06, 2023

Just use Excel, don't waste your money.

Verified User
Director in Information Technology
Non-profit Organization Management Company, 11-50 employees
Score 2 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Will probably be a waste of money and time, just use Excel. Would not recommend it for what we are using it for, it is the wrong tool for grant reporting or most kinds of reporting. I would recommend it to people wanting to trick people into using Excel over Word documents, or just for keeping company data in one nicely searchable place. Good for really non-tech savvy users who know how to do basic data entry into Excel.
May 05, 2023

Tracking project has become easy with smartsheets in very smart way

Syed Ghufran Hassan | TrustRadius Reviewer
Syed Ghufran Hassan
Project associate
Q solutions (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Smartsheet potrays as best automation tool in order to streamline the flows while there are security issues as the sensitive information could be leaked from cloud based platform. On the other hand limited customization has also refrain us from using the software to the full capacity because all the needs are not catered by the software.
December 12, 2022

Smartsheets is the best tool in my PM toolbox

Verified User
Project Manager in Professional Services
Management Consulting Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Smartsheets is very well suited for building and managing project plans, no matter how simple or complex they are. Budgets are easily managed and maintained, as are scheduling dates and assigning users 'action items' and permissions, with cell-level security features available out of the box.

Smartsheets is well suited for collaboration. Multiple users, if given admin or editor privileges have the ability to make changes at once, avoiding issues that often can materialize regarding versioning errors typical, as a result of multiple authors or editors.

For project managers, smartsheets has multiple 'views' available, which can come in handy depending on your specific purpose. For those interested in seeing all of the details, the standard view is a table/spreadsheet type of view. For a more agile approach, or a simplified user view, their 'task-list' type view can help to easily view in a card-type of format and classify those tasks that have been 'completed' versus 'in-progress' , 'in qa' or other relevant category / classification. Other views include the Gannt chart view, which is helpful for seeing things in a calendar-like view, helpful in showcasing things like dependencies.

August 01, 2022

Smartsheet - Good software for data management and collaboration - not for integrated systems

Ehud Lehavi | TrustRadius Reviewer
Ehud Lehavi
Quality Assurance Analyst
Precision NanoSystems Inc. (Biotechnology, 51-200 employees)
Score 3 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Overall it's a decent app. We found quite a bit of an issue trying to use their gaant template when it comes to functionality and what this tool can and can't do. Some aspects of this tool are limited (even to the more advanced accounts). Their support agents were not able to help us when it came to templates.
October 15, 2021

Smartsheet should be Brilliant Sheet

Verified User
Manager in Quality Assurance
Hospital & Health Care Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When working virtually it’s really helpful to be able to edit a workbook at the same time with other users. It’s also really helpful to be able to set up multiple sheets for individuals to manage and check in on those sheets with a Imports without having to send a document back-and-forth
September 03, 2021

Smartsheet is the best PM/BI tool for building custom and powerful solutions!

Angelo Liriano Cepeda | TrustRadius Reviewer
Angelo Liriano Cepeda
Business Developer & Key Account Manager
C&W Business (Information Technology & Services, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Is well suited for organizations looking to improve processes, build workflows, handle input information via forms and show data through dashboards. Is less appropiate for organizations looking for a Project Management Tool using Agile; it has board features but maybe not the best practices in term of sprints, issue types, versioning integration, deployment insights, etc.
June 30, 2021

Spreadsheet Project Management for the Rest of Us - How Smartsheet compares to Excel and other spreadsheet tools

Abigail Selebe | TrustRadius Reviewer
Abigail Selebe
Freelance Consultant
Self-Employed (E-Learning, 1-10 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For teams and users who are very familiar with Excel and its mode of operation, Smartsheet will feel like a walkover. If you have a number of users who use Excel or Google Sheets for their personal project management then you will find this tool to be very useful and somewhat familiar.

Teams that may be used to other project management suites or styles would find Smartsheet a bit challenging to adapt to, as formulas and formatting can be challenging to adapt to.

June 14, 2021

Great for Smaller Projects!

Verified User
Project Manager in Marketing
Marketing & Advertising Company, 51-200 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The Smartsheet platform is extremely similar to Microsoft Excel, so if you are familiar with Excel, you will pick Smartsheet up quickly. Even if you aren't Smartsheet has a relatively simple user interface, meaning just about anyone can learn it. One thing to note is that the interface is that some may consider the interface so simple that they feel the need to look for more robust platforms. If you have a small to medium project that needs to be manages in a central hub, Smartsheet would be a great fit. If you have a very large project, I might consider looking into more advanced platforms.
June 14, 2021

The project management and activity processes are a success

David Chamberlain | TrustRadius Reviewer
David Chamberlain
Executive Creative Director
Momentum Worldwide (Marketing & Advertising, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I recommend Smartsheet; it has given an excellent performance to encourage the ordering of tasks; I like it very much because the learning curve is straightforward, you will be able to use it properly.
June 14, 2021

Smartsheet is an effective Project Management tool that won't disappoint

Verified User
Manager in Information Technology
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're using Smartsheet as a replacement to Microsoft Project and then Smartsheet is a no brainer. It works great as a tool for Project Managers to effectively manage their team and keep projects on track. If you're in need of reporting and overall dashboards to keep track of more than one project you'll have to upgrade to the much more expense Business License. Wish they were more supportive of their legacy 'Teams' license.
June 12, 2021

Automations, Forms, Triggers, yes it is Smart

Verified User
Manager in Professional Services
Financial Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend

I generally use Smartsheet where I need to work with less data. Generally, for documenting projects or maintaining process trackers. This tool serves really good if you have to remind other teams to input the data at a particular time of the month/week/fortnight or any other frequency. One can create a requisition form so no one has to rely upon Outlook where one can never audit old items. It is more transparent, and the entire world knows what the team is working on.

I used it for some projects, too, because it has Gantt template. Also, managing the team's leaves is a piece of cake with the help of Smartsheet.

I would say, wherever you have to collaborate, and the data is less, you can use it.

June 08, 2021

Align teams on this dynamic workspace to manage unlimited projects efficiently

Duane Thompson | TrustRadius Reviewer
Duane Thompson
Product Development Lead
AT&T (Telecommunications, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Smartsheet is feature-rich and serves a variety of industries from small businesses to enterprises and it's made to handle project management, sales tracking and crowdsourcing. The spreadsheet appearance is robust and highly customizable with the ability to handle various programs, collaborative projects and business operations changing the way teams collaborate on projects.
June 07, 2021

Great For Starting Out With Project Management

Verified User
Professional in Marketing
Marketing and Advertising Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are just starting out with project management and need something beyond spreadsheets, Smartsheet is a great option as it is very intuitive. Users will quickly see that this is a project management software platform and not something that has been modified to be a project management tool. It's especially good with teams.
June 03, 2021

A great way to manage your projects

Verified User
Contributor in Marketing
Telecommunications Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Specifically for our companies use case it has been incredibly helpful to manage projects and tasks as a project queue. With the ability to have a form where the requester can fill out all of their specific needs, upload documents if needed, and then submit it. Then our team is able to assign themselves or others to a task, we can monitor the progress, reply to the requester if need more clarification, and then mark the project as complete.
June 02, 2021

Effective Project Management and Tracking Software

Daniel Willmer | TrustRadius Reviewer
Daniel Willmer
Support Analyst
HealthMyne (Hospital & Health Care, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Smartsheet handles most projects very well. If you get into a number of subprojects it can get a little tougher to configure everything, but it still handles the display well. Smartsheet does have a learning curve that is built upon many Excel skills, but the user interface for changing the milestones and project sections could be a little more intuitive.
June 02, 2021

Smartsheet Rocks!!

Brad Estes | TrustRadius Reviewer
Brad Estes
Chief Operating Officer and Executive Vice President
RXNT (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Very well suited in the Healthcare environment. Many times healthcare has 'lock downs' on computers and networks due to HIPAA concerns. Therefore, other solutions such as Google Sheets and even Excel isn't an approved solution. I have never run into an issue with our customers using and viewing Smartsheet.
June 01, 2021

Gain more control with Smartsheet

GM
Gloria Musuli
Human Resources Assistant
SmartRecruit (Staffing & Recruiting, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Smartsheet is perfect tool for companies with large number of projects and requires to standardize its unique processes, have control on accountability, and leverage data in order to plan for the future. It is a rich feature project manager tool that could be of use in organizing and overseeing projects.
June 01, 2021

Organized tasks and project management foster collaboration

Ben Pincus | TrustRadius Reviewer
Ben Pincus
Sales Executive
Skaled (Management Consulting, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is an outstanding resource for managing and supervising tasks and projects, especially when they are team-based. It is easy to use and has incredible capabilities that encourage collaboration between colleagues and organized work on projects; it is well worth it.
May 24, 2021

Smartsheet for Scheduling Audits

Verified User
Analyst in Other
Internet Company, 10,001+ employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Smartsheet is great for any project or task management that you need to perform that can be best structured with a spreadsheet style template. It also allows you to create a diverse array of visualizations based on members progress in various tasks. It does not have as much functionality with group chat or communication and interface with email or other messaging platforms.
May 22, 2021

Amped up spreadsheet, lacks real project management features

Verified User
Director in Marketing
Glass, Ceramics & Concrete Company, 51-200 employees
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're looking for a super-powerful spreadsheet, this is for you. There is not a steep learning curve if you are familiar with spreadsheets. However, if you want something that has a better activity log, it is more user-friendly and agile, you're better off trying a more in-depth project management tool.
May 21, 2021

Smartsheet: Good at doing the simple things but not for advanced control

Verified User
Professional in Other
Design Company, 201-500 employees
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Smartsheet is great for: Project schedule management such as creating Gantts with a breakdown of tasks, understanding processes with many steps complexities and interdependencies and creating simple reports

Smartsheet may not be the best suited if you: want similar control and advanced capabilities such as Excel offers, want ultimate control over editing reports and output of information, all users to be licensed, and full ability to create sheets from nothing.
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