Smartsheet

Smartsheet Reviews

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Reviews
(1-25 of 146)

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Abigail Selebe | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We primarily turned to Smartsheet as a way to manage our projects using a familiar interface to Microsoft Excel. A number of users in the organization were proficient with Excel and we wanted a tool that would allow us to be able to have some familiarity of Microsoft Excel but also gave us the flexibility to customize it to our liking. We were able to tackle the early learning curve with this approach and achieved a good adoption rate across the staff whom the tool was deployed to.
Elizabeth Mason | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
[Smartsheet is a] complete solution available for office management and easily managing office operations. The cloud-based platform has a lot of promising features with a great support team. Definitely recommend this software to other businesses to have in their ecosystem to better manage the office operations. Smartsheet is one of the most usable and perfect platforms available in the market dealing in work management. Platform purely designed for office management purposes.
Hunain Ahmed | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Smartsheet is an Excel-like spreadsheet software which we have been using in our company to manage all the task and decision data in one place. Ease of access and clean user interface is why our company has adopted using Smartsheet so that people with limited expertise on the software are finding it easy to use. There is transparency with all the collaborative members. Regular meetings to keep progress activity are being followed through with proper control.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Smartsheet in our organization has been of great benefit in helping us manage our project workload. We have gained more control with Smartsheet saving us time and efforts to ensure nothing is omitted when team members are working to meet the tight deadlines. Speed is always great, but accuracy is everything. Additionally, it has given us a single source of data where we can access and share information across the whole of the organization and with clients. Smartsheet has helped us communicate better and fast but with the accuracy of data in place.
Michael Rastall, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Smarsheet has proven to be the most innovative way to bring teams together for collaboration on projects and processes across the organization. Teams are able to manage diverse types of work [and] core business operations. Smartsheet has tools such as Gantt charts, files sharing and automation features that empower teams to execute and complete projects with speed and accountability.
Angelo Liriano Cepeda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Directly, as an Account Manager, I use Smartsheet directly to manage my daily sales operations. I built a dashboard to have important insights about my opportunities, closed deals, products proposed, billing KPIs etc. Also external marketing partners are using it as an input form tool to gather information from customers assisting to events and webinars. It gives visibility of many important insights about our day-to-day in sales/marketing.
Michael McLeroy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use this powerful tool because it allows us to communicate and share project information; we can set the correct sequence to provide advanced updates and automate tasks. All objectives can be shared with other teams and executed at the same time. The main reason for our progress in group task management has been thanks to Smartsheet.
David Chamberlain | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Smartsheet has been fundamental to achieve a group task of project management. Without a doubt, I have been able to obtain a great formality in the simple processes; it has given a systematic projection so that all the departments use it to control the procedures of the tasks. Importantly, it specializes in recording spreadsheets, integrating formulas, which allows utility control for people familiar with the primary information of improving spreadsheets.
Sumit Satsangi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We presently use it for small dataset where constant updates are needed. The form tool helps in establishing correct format for every entry and automation triggers help in approving the submission or reminding people to update some information at a certain period of time.

We use it to integrate it with Power BI to have live dashboard basis information input by users for live tracking.
John Harrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
In the company, we use it to manage the most reliable and important projects of the department. It is very efficient and has many advantages. It helps to resolve project flexibility. Determination and schedule are the results of its execution. It has excellent functions to help establish collaboration between team members and speed up the execution of delegated tasks.
Duane Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Smartsheet is being used to manage all types of company collaborations under one single platform. Teams have an easy way of managing tasks and sharing of files through its simple interface.
The solution solves project management needs and provides teams with an unique approach to project management and workflow automation.
Daniel Willmer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is currently used to track customer onboarding projects and other major internal projects for the Customer Success team. It is integrated with Klipfolio to provide a dashboard view of the projects and their completion status. Ownership is typically maintained with each account manager, but there is some shared ownership of the tasks managed through Smartsheet.
June 02, 2021

Smartsheet Rocks!!

Brad Estes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Smartsheet is being used by our Operations team's Project Managers to provide a collaborative, transparent plan that both the customer and vendor can execute. Smartsheet solves the gap in communication which is one of the primary reasons projects fail.
Ben Pincus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is a fantastic tool that helps with the work and supervision of ongoing projects and tasks within our organization. It has excellent capabilities to foster collaboration between team members; we all know what we should do and how we should do it. Smartsheet has been instrumental in keeping us productive and ensuring the success of our projects.
Taylor Walsh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Smartsheets across the whole organization to share information securely and to manage workflow. It instantly keeps everyone up to the minute, and also allows us to identify who made changes and when, and support those changes with attached documentation.
Jason Kerley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are pleased that the Smartsheet platform has so many tools that serve the direct extension of team collaboration, allowing us to stay fully focused on creating reviews and interaction sessions to address each other's work, which ends up creating a network where everyone involved can advise each other so that the work is of the highest possible quality. As far as customer service is concerned, Smartsheet allows us to maintain interactions during business hours, and it remains entirely online, which makes it easy for us to communicate simply by having a stable internet connection. In general, it has a good technical support, with employees well informed about Smartsheet's functions. Being able to count on so many tools, usability within Smartsheet becomes a bit limiting, not because it is difficult to work with, but because it requires a high level of expertise to cover all areas of the project in question, which would normally require several people with different levels of expertise in the areas that Smartsheet allows to deal with.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Smartsheet is a software as a service (SaaS) platform for collaboration and project management. It is used to assign tasks, track project progress, manage calendars, share documents, and manage other work, using a tabular user interface, similar to Microsoft Excel. We use it to manage web builds, app builds, content and social projects.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Smarsheet creates a really useful work environment bringing teams together online to collaborate on all kind of projects. This is a great space for people that are already organized, but also for those who aren't.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Smartsheet is used as a Project Management tool to track the implementation projects in real time. Our employees are able to stay up to date with project timelines while easily sharing the status of a project with our clients. The majority of our company are daily users of Smartsheet which saves time on project task communication.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Smartsheet was used by our human resource and talent acquisition team to track projects within the department. We had experimented with project management options, including spreadsheets, but none filled the bill. The head of the department reviewed and tested a number of possible solutions and landed on Smartsheet as the best option.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Smartsheet is used by all the operations team members ( leaders and associates both ) to be appraised about the progress the team is making (via reports), conversation histories, and attachments in a single place.

This helps ensure that the teams working on daily production are aware of their performance in real-time which also enables them to pivot their work accordingly to reach their targets.

Extremely important capability in the operations side of things.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Smartsheet is being utilized across the organization by using it as a request queue for anyone in the company for website and marketing automation needs. We currently have two different request system processes going for website needs and updates and then a separate request queue for marketing automation needs. For both request queues we have individuals fill out a form detailing their request and then submit it and it allows for the proper team members to pick up the request and work on the task.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We previously used Smartsheet in our department for the purpose of tracking various security audits. I am aware of other teams still using it, we switched to Teamwork about 8 months ago. Smartsheet allowed our team to track different members progress on their routine security audits and also to store and share summary data files.
Score 4 out of 10
Vetted Review
Verified User
Review Source
Smartsheets are used to help manage product launches. Since so many teams across the organization are involved in the full product launch process, Smartsheets helps us keep an organized list and status on each item. It keeps us on task, and on time.

Smartsheet Scorecard Summary

Feature Scorecard Summary

Project Management (14)
83%
8.3
Task Management (125)
87%
8.7
Resource Management (109)
79%
7.9
Gantt Charts (108)
87%
8.7
Scheduling (111)
85%
8.5
Workflow Automation (99)
80%
8.0
Team Collaboration (121)
87%
8.7
Support for Agile Methodology (80)
79%
7.9
Support for Waterfall Methodology (76)
82%
8.2
Document Management (101)
78%
7.8
Email integration (97)
83%
8.3
Mobile Access (95)
80%
8.0
Timesheet Tracking (64)
85%
8.5
Change request and Case Management (68)
82%
8.2
Budget and Expense Management (75)
82%
8.2
Professional Services Automation (4)
84%
8.4
Quotes/estimates (44)
80%
8.0
Invoicing (37)
84%
8.4
Project & financial reporting (60)
83%
8.3
Integration with accounting software (33)
87%
8.7

What is Smartsheet?

Smartsheet is an online project management and collaboration tool from Smartsheet.inc in Bellevue, Washington. The software has a characteristic spreadsheet like interface but contains the full panoply of features expected of project management and collaboration software, such as automated alerts, instantaneous updating and sharing across team members, resource management facilitating budgeting and task allocation, nested tasks organized in a hierarchy, a Gantt chart view, the ready production of exportable reports (e.g. Excel), and integration with email. Across spreadsheets cells can be linked allowing the creation of master spreadsheets that provide ready summaries or automated reports. Smartsheet's capabilities can be expanded with a multitude of apps (e.g. Dropbox, Google Apps) or integrated into combinatory solutions (e.g. with Salesforce) to tailor fit business needs. It supports full mobile access.

Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.

Smartsheet Video

Introduction to Smartsheet

Smartsheet Competitors

Smartsheet Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Individual$14Per Month
Business$25Per User / Per Month
EnterpriseContact Sales
PremierContact Sales

Smartsheet Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Smartsheet?

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

What are Smartsheet's top competitors?

Wrike, Asana, and monday.com are common alternatives for Smartsheet.

What is Smartsheet's best feature?

Reviewers rate Task Management and Gantt Charts and Team Collaboration highest, with a score of 8.7.

Who uses Smartsheet?

The most common users of Smartsheet are from Mid-size Companies and the Computer Software industry.