Smartsheet

Smartsheet

Top Rated
About TrustRadius Scoring
Score 8.2 out of 100
Top Rated
Smartsheet

Overview

Recent Reviews

Great for Smaller Projects!

6 out of 10
June 14, 2021
Smartsheet is a software as a service (SaaS) platform for collaboration and project management. It is used to assign tasks, track project …
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Smartsheet Rocks!!

10 out of 10
June 02, 2021
Smartsheet is being used by our Operations team's Project Managers to provide a collaborative, transparent plan that both the customer and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Scheduling (103)
    8.6
    86%
  • Team Collaboration (114)
    8.5
    85%
  • Task Management (118)
    8.4
    84%
  • Resource Management (101)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Individual

$14

Cloud
per month

Business

$25

Cloud
Per User / Per Month

Enterprise

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.smartsheet.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Introduction to Smartsheet
03:26
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Features Scorecard

Project Management

8.1
81%

Professional Services Automation

8.6
86%
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Product Details

What is Smartsheet?

Smartsheet is an online project management and collaboration tool from Smartsheet.inc in Bellevue, Washington. The software has a characteristic spreadsheet like interface but contains the full panoply of features expected of project management and collaboration software, such as automated alerts, instantaneous updating and sharing across team members, resource management facilitating budgeting and task allocation, nested tasks organized in a hierarchy, a Gantt chart view, the ready production of exportable reports (e.g. Excel), and integration with email. Across spreadsheets cells can be linked allowing the creation of master spreadsheets that provide ready summaries or automated reports. Smartsheet's capabilities can be expanded with a multitude of apps (e.g. Dropbox, Google Apps) or integrated into combinatory solutions (e.g. with Salesforce) to tailor fit business needs. It supports full mobile access.

Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.

Smartsheet Video

Introduction to Smartsheet

Smartsheet Competitors

Smartsheet Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

Wrike, Asana, and monday.com are common alternatives for Smartsheet.

Reviewers rate Integration with accounting software highest, with a score of 9.1.

The most common users of Smartsheet are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews

(1-25 of 139)
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Mohamed Emam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Management Dashboard
  • Tickets
  • Dynamic Veiw
  • Automated Work Flow
  • Increase the allowed number of uploaded documents per ticket as they are not allowed to upload 10 documents per ticket and the rest to be added manually
  • Collapsing all related features in one button
  • Smartsheet Mobile app need some enhancement in showing the notifications
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Adding task and dependencies
  • Collaborating with other team members
  • Publishing results
  • Incorporating other work plans
  • Having more prompts for the user
  • Maybe a I integration that picks up the type of work plan that has been developed and offers recommendations
  • The free user profile is limited understandably but it sucks
Angelo Liriano Cepeda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Allows user to create custom and powerful Dashboards
  • Allows integrations and to get data from Databases, other SaaS such as Salesforce, etc.
  • Allows to create custom reports, publish them on the web easily and filter content availble depending on the user looking at the resource.
  • Allows comments, file attachments, proofing, reminders and automations all in the same interface.
  • Charts, Cards and Dashboard components could be more customizable in the visual aspect. Compared to Power BI features, Smartsheet Dashboards do not look exciting. We need more colors, more charts, possibility to put animated images on background, etc.
  • Could have a more friendly interface or module to manage uploaded files in folders instead of row/file attachments.
  • Dashboards could have filters that dynamically change all data available on cards as Power BI already does.
Abigail Selebe | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Its hard to overstate the value of familiarity. Being able to use a tool that has some familiarity takes away the time needed to train and orient employees on a new tool and allows an organization to hit the ground running.
  • Smartsheet covers most of the basics of a project management tool, the usual tasks, milestones and project viewing options.
  • For data viewing, you get multiple data viewing options including a calendar view (good for marketing teams and those who work around scheduling), Kanban, Gaant etc
  • Smartsheet can feel like a clone of Microsoft Office especially with 365 being a valuable option for most businesses, in this regard it is hard to justify the separate cost for it.
  • Zapier is available for outside integration but you have to pay to use it, it would be good if some integrations were built into Smartsheet itself.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Collaborative
  • Organized
  • Intuitive
  • It's a little bulky/clunky
  • It's capabilities aren't very robust
  • Larger organizations may find it's functionalities a little too simple.
David Chamberlain | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It is incredible and beneficial to contribute a great success in the performance of tasks.
  • It has given a precise changed meaning to optimize the projects.
  • It is fantastic to manage and control the content of activities in a simple way.
  • The support has given me the strength to achieve a great job.
  • It should be more fluid in terms of interface; every time I move from one activity to another, slowness is noticed.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Collaboration between the project team and clients.
  • Ease of use.
  • Overall project tracking ability and customization.
  • Smartsheet support is responsive and provides quick solutions to any business case issues.
  • Administration of users, security settings and all documents (only on the Teams license).
  • Lack of reports into user activity (might only be a Teams License issue).
  • Issues connecting to legacy software through API or other methods.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Can connect with multiple software.
  • Forms and the Automation workflows which can be integrated with other Microsoft services.
  • Can be connected directly to Power BI.
  • It gives the user the ability to create formulae.
  • SSO level Enterprise security.
  • One can easily import an Excel to start with Smartsheet and export as well.
  • Inter-connectivity between different smart sheets.
  • A lot of In-built templates are already there for users help.
  • One can create separate Workspaces and provide access to different people.
  • A nice collaboration tool with controlled access.
  • One can easily check that the row count is significantly less than Excel hence data with significantly less number of observations can be created.
  • If you have created a workspace, you can't give individual access without providing access to the entire workspace. For e.g., I have two files in my workspace, and I want user ABC to have access to the first file and user XYZ to have access to the second file. I can't do that.
  • You cannot attach any item in an automated workflow. The observations go as a table in the body of the email.
  • Real time Multi-user edit is a pain for all collaboration tools and Smartsheet is no exception.
Duane Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Visualizing tasks in Gantt chart
  • The calendar mode that shows the progress of activities
  • Notification center
  • Tasks and resources management
  • Requires time to adapt
  • No free version
  • Requires strong internet connection since it's cloud based
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • There is an area to upload documents
  • You are able to tag others in a thread to keep track of conversations in a request
  • You are able to customize fields easily
  • Not automatically saving
  • Not being able to tag people who have submitted the request if they don't have an account with smartsheets
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The easy to use dashboard has enabled us get comprehensive view of projects across the entire business.
  • It has streamlined internal communication with ease of sharing information across different teams.
  • Smartsheet automates our workflows, enhances collaboration and ensures there are no data silos.
  • I like that it saves time for us and ensures we spend less time switching between apps.
  • Patience is needed to learn all the tools .More time is required to learn all the features and therefore the learning curve is steep.
Ben Pincus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Smartsheet provides a dynamic and intelligent way to manage work teams, tasks, and projects effectively.
  • Its interface makes all the difference and helps us keep all our project and task information organized while moving forward.
  • It has helped us carry out organized management and track the progress of all our projects in each of its stages.
  • It isn't straightforward to export project information in standard formats.
  • It should have more search parameters in the projects.
Score 4 out of 10
Vetted Review
Verified User
Review Source
  • Easily creates table schedules with preset column types for different types of information.
  • Generates a Gantt chart from tables with little complication.
  • Exports a clean looking PDF for client presentation and deliverable.
  • Allows filtering of information for easy focusing on certain parameters.
  • Formatting of reports to show Gantts is limited
  • Editing of tables and joining of cells to present data is not always possible.
  • Buttons/options on top, right, left, in pop ups is not always intuitive or user friendly.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Ease of use
  • Link different schedules back to a master schedule
  • Easy to share with others for access
  • Collaboration
  • Add more of the features that Primavera/Microsoft Project has - more logic/complex logic for complex projects
  • Resource loading
  • Customize the dates that a schedule classifies as working days. There are only 2 options currently - weekends or select dates, but you cant do both
  • Customize the look of the bar chart - add wording, colors, etc
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Customization - you're able to add whatever you need to your project.
  • Dependencies - when you can't start something until a particular task is done, you can set that up and automatically adjust project dates.
  • Shareability - we share this tool with our clients and team and it works great to keep everyone on the same page with larger projects.
  • Cost - due to how we use Smartsheet with larger web projects, it doesn't make sense for us to maintain an ongoing subscription.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Track project task status.
  • Make it easy to get accurate and timely updates on activities.
  • Automate common project management tasks.
  • I wish it had the ability to maintain drop down menus through tables.
  • There are some limitations on data entry on forms.
Michael Rastall, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Organizing information into card, grid, calendar and Gantt to view data in multiple ways
  • Forms that are customized to collect information internally and externally
  • Managing of complex projects and tracking changes to a project sheet in real-time
  • User require time to adopt this system
  • Smartsheet has no automatic backup
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