Smartsheet Reviews

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Score 8.5 out of 100

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June 02, 2021
Hunain Ahmed | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Has extensive collection of dashboards. Easy to find and easy to use
  • Charts and visualizations
  • Gantt charts for for project scheduling and management
  • Transparency with collaborative members
  • Cells formatting should be improved
  • Ability to export in other formats
  • More logic could be added like other project management software
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June 01, 2021
Gloria Musuli | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • The easy to use dashboard has enabled us get comprehensive view of projects across the entire business.
  • It has streamlined internal communication with ease of sharing information across different teams.
  • Smartsheet automates our workflows, enhances collaboration and ensures there are no data silos.
  • I like that it saves time for us and ensures we spend less time switching between apps.
  • Patience is needed to learn all the tools .More time is required to learn all the features and therefore the learning curve is steep.
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May 20, 2021
Michael Rastall, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Organizing information into card, grid, calendar and Gantt to view data in multiple ways
  • Forms that are customized to collect information internally and externally
  • Managing of complex projects and tracking changes to a project sheet in real-time
  • User require time to adopt this system
  • Smartsheet has no automatic backup
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June 12, 2021
Sumit Satsangi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Can connect with multiple software.
  • Forms and the Automation workflows which can be integrated with other Microsoft services.
  • Can be connected directly to Power BI.
  • It gives the user the ability to create formulae.
  • SSO level Enterprise security.
  • One can easily import an Excel to start with Smartsheet and export as well.
  • Inter-connectivity between different smart sheets.
  • A lot of In-built templates are already there for users help.
  • One can create separate Workspaces and provide access to different people.
  • A nice collaboration tool with controlled access.
  • One can easily check that the row count is significantly less than Excel hence data with significantly less number of observations can be created.
  • If you have created a workspace, you can't give individual access without providing access to the entire workspace. For e.g., I have two files in my workspace, and I want user ABC to have access to the first file and user XYZ to have access to the second file. I can't do that.
  • You cannot attach any item in an automated workflow. The observations go as a table in the body of the email.
  • Real time Multi-user edit is a pain for all collaboration tools and Smartsheet is no exception.
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June 08, 2021
John Harrell | TrustRadius Reviewer
Score 10 out of 10
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Verified User
Review Source

Pros and Cons

  • It is undoubtedly a great program that helps keep a whole work successful in the internal activities of any workplace.
  • It has a significant challenge: to have control of the tasks at a great potential of fluency.
  • Its support has given me a great opportunity that determines the quality.
  • It has a very high price; they should consider adjusting it to the cost of the competition; it would certainly be a privilege.
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June 08, 2021
Duane Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Visualizing tasks in Gantt chart
  • The calendar mode that shows the progress of activities
  • Notification center
  • Tasks and resources management
  • Requires time to adapt
  • No free version
  • Requires strong internet connection since it's cloud based
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June 01, 2021
Brad Estes | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • Ease of Use
  • Very Intuitive
  • Cost Effective
  • More equation based logic opportunities
  • Text notifications when sheet is updated
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May 31, 2021
Ben Pincus | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Pros and Cons

  • Smartsheet provides a dynamic and intelligent way to manage work teams, tasks, and projects effectively.
  • Its interface makes all the difference and helps us keep all our project and task information organized while moving forward.
  • It has helped us carry out organized management and track the progress of all our projects in each of its stages.
  • It isn't straightforward to export project information in standard formats.
  • It should have more search parameters in the projects.
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May 13, 2021
Taylor Walsh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Exports to Excel are simple and attractive.
  • The ability to message other users in the same use space is practical.
  • Once dashboards are created, it allows for everything needed on a daily basis to be right at your fingertips.
  • Being able to have multiple Smartsheet pages open at the same time is crucial. Not all programs allow for this.
  • Once a system is in place, it's challenging to change or update something because each instance of that change has to be updated. We have 20 centers, so have to update things 20 times in most instances.
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April 27, 2021
Jason Kerley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Smartsheet lets us create our own personal level portfolios, so each employee in the project group can present his or her ideas and resume in an organized manner.
  • Has a very extensive collection of templates for different types of dashboards.
  • Can be used to cover project operations that would normally depend on marketing agencies, making it possible to cover project marketing to a certain extent.
  • Lacks some clearly essential functions for working with business processes, such as a mapping system directly to the processes.
  • Workflows cannot be designed and modeled within the platform, which sometimes limits our view of the work.
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May 30, 2021
Emily Caplin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Gantt view.
  • Predecessors.
  • Share functionality.
  • Changes in the cloud available to all users.
  • Currently not plugged in to any other software/programs we use in the PMO.
  • Folder structure is confusing.
Read Emily Caplin's full review
May 26, 2021
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Verified User
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Pros and Cons

  • Allows coordinators to handle in an organized way many teams and projects.
  • Brings together many people from different teams in the same online workspace.
  • Everything must be designed in the platform, and obviously not every part of the process goes through Smartsheet. That for some people could be an extra effort.
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June 07, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Updates in real time.
  • Allows multiple users.
  • It's a little "clunky" when you first start out.
  • The free version soon can soon rendered "obsolete" but that could be viewed as a positive.
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June 03, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Pros and Cons

  • Build simple automations to reduce/eliminate manual/repetitive tasks
  • Great Dashboards to enable crisper visibility of performance
  • Increased deadline adherence - Realtime alerts and reminders
  • Multiple views to add on to the dashboard - even better visibility of data
  • All formulas of Microsoft Excel do not work on Smartsheet
  • Timekeeping module is not up to the mark
  • The cost is on the higher side
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June 03, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • There is an area to upload documents
  • You are able to tag others in a thread to keep track of conversations in a request
  • You are able to customize fields easily
  • Not automatically saving
  • Not being able to tag people who have submitted the request if they don't have an account with smartsheets
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May 24, 2021
Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Verified User
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Pros and Cons

  • Spreadsheets.
  • Charts and visualizations.
  • Fast and reliable service.
  • Limited template format.
  • Takes somewhat longer to learn how to use.
  • Limited messaging functionality.
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May 22, 2021
Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
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Pros and Cons

  • Easy collaboration & note sharing.
  • Work on tasks remotely.
  • Switch between views: List, calendar, gantt chart, etc.
  • Not very user friendly.
  • Limited activity log.
  • Pricey compared to other tools.
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May 21, 2021
Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Easily creates table schedules with preset column types for different types of information.
  • Generates a Gantt chart from tables with little complication.
  • Exports a clean looking PDF for client presentation and deliverable.
  • Allows filtering of information for easy focusing on certain parameters.
  • Formatting of reports to show Gantts is limited
  • Editing of tables and joining of cells to present data is not always possible.
  • Buttons/options on top, right, left, in pop ups is not always intuitive or user friendly.
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May 21, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Ease of use
  • Link different schedules back to a master schedule
  • Easy to share with others for access
  • Collaboration
  • Add more of the features that Primavera/Microsoft Project has - more logic/complex logic for complex projects
  • Resource loading
  • Customize the dates that a schedule classifies as working days. There are only 2 options currently - weekends or select dates, but you cant do both
  • Customize the look of the bar chart - add wording, colors, etc
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May 21, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Customization - you're able to add whatever you need to your project.
  • Dependencies - when you can't start something until a particular task is done, you can set that up and automatically adjust project dates.
  • Shareability - we share this tool with our clients and team and it works great to keep everyone on the same page with larger projects.
  • Cost - due to how we use Smartsheet with larger web projects, it doesn't make sense for us to maintain an ongoing subscription.
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May 21, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Track project task status.
  • Make it easy to get accurate and timely updates on activities.
  • Automate common project management tasks.
  • I wish it had the ability to maintain drop down menus through tables.
  • There are some limitations on data entry on forms.
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December 30, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Automated tasks & notifications
  • Visualization of key data and metrics
  • Ease of use
  • Formatting and branding capabilites
  • Some newer functionality is not as intuitive
  • You need to purchase additional "premium" applications in order to use the product to its full potential
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June 09, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Pros and Cons

  • Great filtering capabilities
  • Very useful dashboards
  • Automates workflow
  • Takes time getting used to
  • More search features
  • Structure of folders
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Feature Scorecard Summary

Task Management (118)
8.6
Resource Management (102)
7.8
Gantt Charts (101)
8.6
Scheduling (104)
8.2
Workflow Automation (92)
8.1
Team Collaboration (114)
8.7
Support for Agile Methodology (73)
7.8
Support for Waterfall Methodology (69)
8.1
Document Management (94)
8.1
Email integration (90)
8.2
Mobile Access (88)
8.2
Timesheet Tracking (58)
8.7
Change request and Case Management (63)
7.9
Budget and Expense Management (68)
8.3
Quotes/estimates (38)
7.7
Invoicing (33)
8.0
Project & financial reporting (54)
8.3
Integration with accounting software (28)
8.4

What is Smartsheet?

Smartsheet is an online project management and collaboration tool from Smartsheet.inc in Bellevue, Washington. The software has a characteristic spreadsheet like interface but contains the full panoply of features expected of project management and collaboration software, such as automated alerts, instantaneous updating and sharing across team members, resource management facilitating budgeting and task allocation, nested tasks organized in a hierarchy, a Gantt chart view, the ready production of exportable reports (e.g. Excel), and integration with email. Across spreadsheets cells can be linked allowing the creation of master spreadsheets that provide ready summaries or automated reports. Smartsheet's capabilities can be expanded with a multitude of apps (e.g. Dropbox, Google Apps) or integrated into combinatory solutions (e.g. with Salesforce) to tailor fit business needs. It supports full mobile access.

Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.

Smartsheet Video

Introduction to Smartsheet

Smartsheet Competitors

Smartsheet Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Individual$14Per Month
Business$25Per User / Per Month
EnterpriseContact Sales
PremierContact Sales

Smartsheet Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Smartsheet?

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

What are Smartsheet's top competitors?

Wrike, Asana, and monday.com are common alternatives for Smartsheet.

What is Smartsheet's best feature?

Reviewers rate Team Collaboration and Timesheet Tracking highest, with a score of 8.7.

Who uses Smartsheet?

The most common users of Smartsheet are from Mid-size Companies and the Computer Software industry.