Smartsheet

Smartsheet

Top Rated
About TrustRadius Scoring
Score 8.2 out of 100
Top Rated
Smartsheet

Overview

Recent Reviews

Great for Smaller Projects!

6 out of 10
June 14, 2021
Smartsheet is a software as a service (SaaS) platform for collaboration and project management. It is used to assign tasks, track project …
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Smartsheet Rocks!!

10 out of 10
June 02, 2021
Smartsheet is being used by our Operations team's Project Managers to provide a collaborative, transparent plan that both the customer and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Scheduling (103)
    8.6
    86%
  • Team Collaboration (114)
    8.5
    85%
  • Task Management (118)
    8.4
    84%
  • Resource Management (101)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Smartsheet, and make your voice heard!

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Pricing

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Individual

$14

Cloud
per month

Business

$25

Cloud
Per User / Per Month

Enterprise

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.smartsheet.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Introduction to Smartsheet
03:26
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Features Scorecard

Project Management

8.1
81%

Professional Services Automation

8.6
86%
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Product Details

What is Smartsheet?

Smartsheet is an online project management and collaboration tool from Smartsheet.inc in Bellevue, Washington. The software has a characteristic spreadsheet like interface but contains the full panoply of features expected of project management and collaboration software, such as automated alerts, instantaneous updating and sharing across team members, resource management facilitating budgeting and task allocation, nested tasks organized in a hierarchy, a Gantt chart view, the ready production of exportable reports (e.g. Excel), and integration with email. Across spreadsheets cells can be linked allowing the creation of master spreadsheets that provide ready summaries or automated reports. Smartsheet's capabilities can be expanded with a multitude of apps (e.g. Dropbox, Google Apps) or integrated into combinatory solutions (e.g. with Salesforce) to tailor fit business needs. It supports full mobile access.

Three tiers cover Smartsheet's pricing options. The Basic level provides core features for small groups of individuals, while the Team level is recommended for groups of up to 50 people and supports more user features, allows multiple sheet creators, and has reporting functions. The Enterprise level is a custom fit tier for groups of greater than 50 individuals or companies, and may include dedicated support personnel if desired.

Smartsheet Video

Introduction to Smartsheet

Smartsheet Competitors

Smartsheet Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Smartsheet is an online project management and collaboration tool. It includes automated alerts, instantaneous updating and sharing across team members, resource management, nested tasks organized in a hierarchy, a Gantt chart view, exportable and automated reports, and integration with email.

Wrike, Asana, and monday.com are common alternatives for Smartsheet.

Reviewers rate Integration with accounting software highest, with a score of 9.

The most common users of Smartsheet are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
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Comparisons

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Reviews

(1-25 of 45)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
Every time we needed customer support, it was available - from the time we first started evaluating until we went "live." We really didn't need to call the folks in customer support too often as we quickly established some SME within our department who could provide this support when needed by team members.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Overall, I would say that Smartsheet has provided our organization with the support that it has needed in our over 5 years of using the software. We have not had an issue outside of user management and that was handled within adequate time. New features always take their toll on our users, but it is always handled well and the learning curve is never too large.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Though I receive emails from an account manager at Smartsheet regarding account renewal, payment, etc., when I respond to those emails, I don't receive a reply. Online support, FAQ, etc. is fine, but direct contact over email should be much better than it is.
Joshua Melder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have had several instances during my history with Smartsheet where I have needed assistance to solve a problem. I have been able to research videos and forums that have ample resources and examples for me to learn from. Additionally, Smartsheet offers significant in-house resources to help individuals with issues as well. They have several tools to help understand formula translations, dashboard creation, and sheet linking. In my opinion, they have an incredibly adaptive and responsive helpdesk to better assist users.
Garry Adams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
I have not had many instances to use SmartSheet support. The few interactions I have had have been helpful, but I don't have much to go off of in this category. Maybe that's a good thing if I've been using the tool for 2 years and haven't really had to reach out to support very often?
Score 8 out of 10
Vetted Review
Verified User
Review Source
I give this rating because it fills a niche in the market. MS Project scares many away from proper task management but there are limited tools our there, especially cloud-based that are mobile-friendly. Smartsheet fills this market gap, especially for small to medium-sized businesses. IT is not fair to compare it to MS Project, but fairer to see what gaps it fills.
Score 8 out of 10
Vetted Review
Verified User
Review Source
They're a smaller company but they've always given great service when we rarely need to reach out. Pretty good online content but a bigger user base would help to produce more content in a self-sufficient community much as we see with Salesforce. To be fair we haven't needed their direct customer support very often. The sales guys are nice and not too pushy!
December 20, 2019

Smartsheet at its best!

Shannon Allen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Overall it worked great for what my company wanted to get accomplished. Implementing this new software eliminated daunting tasks, which allowed for more time management. Production began to see improvement while operations were able to follow the trends. I would rate Smartsheet overall as very good being more compatible, user-friendly, and decent budget costing.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have never had any problem with customer service when I have needed them. They are fast and well experienced with their program, which keeps us working.
December 19, 2019

I love using Smartsheet

Score 10 out of 10
Vetted Review
Verified User
Review Source
I don't think I've ever actually reached out to Support so I can't say on this one. I will say that I do appreciate the pop-up explanations that have little animation examples of different things you can do in different areas of the tool. They can provide new ideas or extra functionality.
Blake Baron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Smartsheet is excellent software for small businesses and agile teams within large organizations alike. It's not overly expensive for the functionality you receive and sports an intuitive interface in a format that everybody is familiar with. I give it a nine instead of a ten only because the jump up into Enterprise and Premier pricing is quite large.
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