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Smartsupp

Smartsupp

Overview

What is Smartsupp?

Smartsupp is a live chat software that was designed to help businesses improve conversion rates, grow sales and deliver great customer care. The platform offers both automated communication and chatbot AI order status checks which helps businesses streamline visitor requests through automation. Additionally,...

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Recent Reviews

TrustRadius Insights

Smartsupp has proven to be a valuable software for businesses looking to improve customer engagement and support. With its real-time chat …
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Pricing

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What is Smartsupp?

Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Details

What is Smartsupp?

Smartsupp is a live chat software that was designed to help businesses improve conversion rates, grow sales and deliver great customer care. The platform offers both automated communication and chatbot AI order status checks which helps businesses streamline visitor requests through automation. Additionally, the software provides a personalized online shopping experience that helps businesses identify their customers' needs and turn webshop visitors into loyal customers.

Smartsupp provides an intuitive conversational AI experience helping businesses to attend to the most relevant visitor and customer inquiries. By combining live chat, chatbots, and video recordings, it drives online sales through conversation. The real-time visitor list enriched with e-commerce data allows businesses to see who is browsing their website or webshop, which products they are interested in so they can proactively start conversations with potential customers. Smartsupp is GDPR compliant with human customer service provided in seven different languages while securely storing data in the European Union according to strict EU data protection laws. Overall, this tool could be a valuable asset for any business looking for ways to enhance its online shoppers’ experience while increasing conversions rates at the same time.

Smartsupp Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Smartsupp has proven to be a valuable software for businesses looking to improve customer engagement and support. With its real-time chat feature, users can communicate with their customers and provide technical or sales support, resulting in obtaining new clients and saving time by reducing calls for typical questions.

Users have found the program to be well-designed, intuitive, simple to use, and equipped with all the features required to help customers buy services on their websites. By providing live chat support, Smartsupp has enabled users to answer customer questions and concerns successfully, ultimately improving overall customer satisfaction. Additionally, the software's integrated user experience allows businesses to keep in touch with customers and alert users when new visitors enter their website, facilitating orders and interactions with numerous visitors within the first week of use.

Furthermore, through the ability to see how clients navigate their website, users can quickly identify mistakes or buttons not working which helps them to improve their website's user experience. The tool also helps capture visitors' interest using auto-messages that make it even easier for them to buy or come to the store. Smartsupp is also effective in enabling customers to leave messages when users are away from their desks, allowing them to get in touch with customers in an easy and direct way while keeping a pulse on their needs, complaints, and issues in general. In summary, Smartsupp is a great solution for businesses looking for additional support for people browsing through their site while improving overall customer satisfaction.

Real-time messaging: Users highly value Smartsupp's real-time messaging feature, with many reviewers stating that it allows them to quickly and effectively communicate with their customers. Several users mentioned that the feature has helped them increase customer satisfaction by providing timely responses.

User-friendly interface: Many users find Smartsupp's user interface to be very intuitive and easy-to-use, both on desktop and mobile devices. Reviewers have praised the software for its simplicity in setting up chatbots, text shortcuts, and other features.

Video recording: The video recording feature of Smartsupp is highly regarded by users, as it enables them to analyze user behavior and improve their website accordingly. Several reviewers mentioned that this tool has been particularly helpful in identifying areas of improvement for their website design or navigation.

Confusing UI: Several users have found Smartsupp's user interface to be confusing, especially for new users. This has resulted in some frustration and difficulty navigating the software.

No CRM Integration: Many reviewers have expressed disappointment with the lack of integration between Smartsupp and popular CRM systems. The absence of this feature is seen as a significant downside, making it difficult for sales teams to effectively manage customer data.

Slow Loading Time: A common complaint among users is that Smartsupp chat loads slowly on certain pages or systems, resulting in missed opportunities and lost conversations.

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