Name: Smartwaiver
Rating: 7.4 (5 reviews)
Author: Smartwaiver

Customer Success

Help Desk

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Agile Development

Image Recognition

Interactive Application Security Testing (IAST)

Kubernetes Monitoring

Service Mesh

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Alumni Management

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AI Document Creation

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Employee Scheduling

HR Management

HR Service Delivery

Pay Equity

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Code Review

Data Center Backup

Data Integration

Data Masking

Database Load Balancing

Edge Computing

Email Encryption

Ethernet Switches

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Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed Hosting

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

Object Storage

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Unified Endpoint Management (UEM)

Web Content Filtering

Information Technology

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AI Writing Assistant Software

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Customer Journey Analytics

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Tag Management

Usability Testing

Web Analytics

Marketing

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Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales Consulting

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Animation

Dealer Management

PCB Design

Travel Agency

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### Customer Management
Users consistently praise Smartwaiver's ease of use and efficiency in managing customer waivers. The majority of reviewers highlight the platform's ability to streamline the check-in process and reduce paperwork, leading to a more environmentally friendly and organized system. However, some users express frustration with the limited reporting capabilities and the lack of detailed tracking features for customer interactions. Despite these minor drawbacks, Smartwaiver's customer management functionality is generally well-received for its user-friendly interface and time-saving benefits.

### Customer Support and Service
Users consistently praise Smartwaiver for its exceptional customer support and service features. Reviewers highlight the friendly and fast assistance provided by the customer service team, emphasizing the platform's ease of use and effectiveness for their needs. Clients appreciate the quick responses and helpful nature of the support staff, making the overall experience with Smartwaiver positive and efficient. The strong customer support and service capabilities of Smartwaiver contribute significantly to its appeal among users, showcasing a commitment to ensuring a smooth and satisfactory experience for all customers.

### Seasonal Business Solutions
Users appreciate Smartwaiver's flexibility in adjusting plans based on seasonal demand, allowing for cost savings during off-peak periods. The ability to prorate payment options and easily upgrade or downgrade plans as needed aligns well with the fluctuating nature of seasonal businesses. This feature enables users to efficiently manage expenses during both busy and quiet seasons, enhancing overall operational efficiency.

### Electronic Signature Features
While users appreciate the simplicity and effectiveness of Smartwaiver's electronic signature features for collecting permission forms and signatures, there is a notable divide in opinions regarding the platform's back-end/admin side. Some users find the setup process cumbersome and time-consuming, requiring significant effort to navigate through the various options. Despite the challenges faced during form creation, users acknowledge the usefulness of the features offered by Smartwaiver, emphasizing the importance of investing time to learn and utilize the platform's capabilities effectively.

### Form Customization
Users appreciate the ease of customizing fields in Smartwaiver to align with their branding and specific requirements. The platform's ability to create tailored waiver forms without being restricted to a specific template is a standout feature for many reviewers. While some find the setup process slightly time-consuming and complex, the overall consensus leans towards Smartwaiver's form customization capabilities being a valuable asset for businesses looking to streamline their waiver processes.

### Medical and Liability Forms
Users have highlighted the convenience of Smartwaiver's electronic waivers in reducing paper usage and streamlining the waiver process for repeat customers. The ability to easily access and print specific waivers when needed has been praised for its efficiency. However, some users have expressed concerns about incomplete medical details provided by customers, suggesting the need for a conditional rule to ensure thorough completion. Despite these mixed opinions, the overall consensus leans towards the positive impact of Smartwaiver's medical and liability forms in enhancing operational efficiency and customer experience.

Users commonly recommend Smartwaiver for its ease of use and ability to transition from paper waivers to virtual waivers. They appreciate the convenience of having guests fill out waivers prior to arrival. Users also suggest taking advantage of Smartwaiver's feature that allows them to create initial waivers, as it saves time compared to starting from scratch. Additionally, users find Smartwaiver's price point competitive and like the ability to customize the look and verbiage of forms. However, Smartwaiver does not integrate with all online scheduling systems and has limitations with importing pre-existing waivers. It is recommended that users try the trial version of Smartwaiver to see if it suits their business needs. However, some caution against relying on Smartwaiver for reliability, performance, support, or future flexibility.

Clunky System: Some users have found the system to be clunky and suggested the need for an easier tracking mechanism. They mention that navigating through the software can be difficult and would appreciate a more streamlined and intuitive user interface.

Limited Reporting: Several reviewers mentioned that the reporting feature is limited, expressing a desire for more robust reporting capabilities. They feel that the current reporting options are not comprehensive enough and would like additional features such as customizable reports or advanced data analysis.

Integration with FareHarbor: Many users expressed frustration with the lack of integration between Smartwaiver and FareHarbor, suggesting that improved integration would enhance the software's capabilities. They emphasize the importance of seamless communication between these two platforms to streamline operations and improve efficiency in managing waivers and bookings.

Smartwaiver is a highly convenient and efficient solution for businesses that require waivers and customer access management. Users have praised the software for its ability to streamline the waiver process and improve customer experience. With Smartwaiver, businesses can easily send waiver links to customers, enabling them to sign waivers directly on the platform. This eliminates the need for physical waivers, saving paper and storage space. Customers appreciate the convenience of being able to fill out waivers before arriving at the location and receiving email reminders about signed waivers.

Smartwaiver's flexibility is another key feature that users appreciate. Businesses have the freedom to adjust their plans monthly based on demand, allowing for scalability and cost optimization. The software also offers seamless integration with other business units, further enhancing its value. It has proven particularly useful for companies that offer high-risk activities, providing them with peace of mind and protection for both themselves and their clients.

The time-saving features of Smartwaiver have been commended by users. Uploading waivers and making changes is quick and easy, freeing up valuable staff time. The software's setup process is straightforward, supported by a responsive team that ensures a smooth implementation experience. Smartwaiver has successfully replaced physical waivers for many recreation businesses, resulting in improved file storage and reduced paper usage.

One standout aspect of Smartwaiver is its ability to customize waivers based on different experiences or programs. This allows businesses to tailor the waivers to specific activities or client requirements, ensuring maximum safety and compliance. Reviewers have also highlighted the product's flexibility in adapting waivers to meet each client's unique needs.

In addition to managing waivers, Smartwaiver helps businesses track important customer information, streamlining customer management processes and checkout procedures. The secure access to waivers provided by the software contributes to better data privacy practices.

While some users have experienced challenges with Smartwaiver and are considering alternative solutions, overall, the product has received positive feedback for its effectiveness in eliminating paper usage, enhancing storage, and meeting the compliance requirements set forth by insurance companies.

Whether it's managing waivers and customer access to shooting ranges, training, or classes, Smartwaiver is a valuable tool that streamlines processes, saves time, reduces costs, and provides peace of mind for businesses and their clients.

Smartwaiver is an electronic signature software offering from Smartwaiver.

Silver

Gold

Free

Bronze

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.

Personal

Standard

Business Pro

Advanced Solutions

Real Starter

DocuSign for Realtors

Smartwaiver

Software providing a secure way to sign, send, and store documents in the cloud.

Electronic Signature

Likelihood to Recommend

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Time consuming

Super simple

Call support

Internet connection

Subscription model

Signed up

Step process

New employees

Train new employees

Need to sign

Email address

Customer service

Set up

Easy to create

Quick search

Record keeping

Easy and fast

Home

Electronic Signature Software

We use Smartwaiver daily for each guest that participates. The office will get our tablets set up with the guest's information prior to their arrival. We simply point their tablet, give three step instructions and they are done. We've eliminated paper waivers and significantly reduced the amount of paper we use in general. It has also assisted with storage. We no longer have to store paper waivers in boxes all over our offices.

integrates with our reservation system. We can connect Fareharbor and assign waivers to each group and they populate in the reservation.
Smartwaiver collects each guests email address and populates it into our Fareharbor system allowing us to connect w/ each guest that joined us not just the guest who set up the reservation
Waiver searching is very simple with Smartwaiver. We can search by name or email and the guests information pulls up for quick search.

We accept the waiver in the office once it's been completed. there is sometimes a 2 step process to "accept" the waiver which can be time consuming when you have 20 to accept.
the only issue we have is when we have internet issues, but that's not a smartwaiver issue
and you can't fix "stupid" - the Smartwaiver process is super simple but people choose not to read or follow simple instructions

reduction in paper purchasing costs
reduction in storage space needed for paper waivers
having the waiver on file should a guest come back out in less than 7 days, can be easily confirmed by a quick search in Smartwaiver

General Manager

Smartwaiver is being used to manage all of our customers and their access to the shooting range, training, and unarmed classes. It solves the issue of manually finding if a person has/has not signed a waiver and in the event we would ever need to find a waiver quickly it is all there saved on their database, and backed up to a drive on our side. Customers can also sign it online and make things faster in the store.

Quick, easy and fast to train new employees on.
Customers find it easy to do both in the store and online.
You can set the waivers to expire in case there is a rule change, or if it has been too long since they signed before.
The waivers expire when a minor turns 18 and will let you know that they need to sign again.

Limit to some fields.
The YouTube embedding requires you to call support.
Requires an internet connection (sometimes the wifi would go out).

No more waivers to store! 7 years of records takes a lot of room.
Easy to search! No more digging (huge time/money saver).
Fire and forget. We have not needed to adjust our waiver in over a year..... talk about saving on printing costs.

Adobe Illustrator CC, Bronto Marketing Platform

Marketing Manager

We use Smartwaiver at check in and to screen our participants. It allows us the required waiver protection our insurance companies require and also allows us to screen out any possible medical conflicts that would create an unsafe situation for our clients. We have a variety of types of waivers depending on the experience. It helps that we can customize our waivers for the experience the client is applying to participate in.

Smartwaiver will help create a waiver for you.
Smartwaiver will integrate with your CRM.
Smartwaiver customer service is prompt and timely.

Smartwaiver has bulk waiver buying plans and you have to be able to forecast your needs. During the pandemic this was impossible.
Smartwaiver allows you to buy waivers in bulk but If you do not use them up after the allotted time you lose them and have to buy again. This subscription model was not made clear to me when I first signed up and we always used our waivers up but during the pandemic we were told that over 80% of our unused waivers had expired and we had to re up. When I explained we were closed for 75% of the year by government order they did give me a 3 month extension but I will still have purchased 50% too many waivers. Seems like there should be a pay-as-you-go option.

Smartwaiver costs about the same as a paper waiver but allows look up of information via search - this alone is worth the investment.

Smartwaiver

Overview

What is Smartwaiver?