Name: SmatBot
Price: 19 USD
Author: SmatBot, Subsidiary of ByteQuark

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Software Configuration Management

WebOps

Development

Higher Education

Education

Business Intelligence (BI)

Collaboration

File Sharing

Streaming Analytics

Visual Collaboration

VoIP

Enterprise

Accounting

Payment Orchestration

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Engagement

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bug Bounty

C/C++ Integrated Development Environments

Cloud Storage

Data Recovery Service

Database Management

Enterprise Architecture Management

Fraud Detection

Hadoop-Related

High Availability Cluster

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

IoT Security

MLOps

Network Performance Monitoring

Network Virtualization

Non-Relational Databases

Process Mining

Session Border Controllers

Threat Hunting

Web Access Management

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Customer Reference Management

Demand Generation

Email Marketing

Email Testing

Local Listing Management

Marketing Automation

Personalization Engines

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Video

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Multichannel Retail

Sales

Insurance Underwriting and Rating

Library Management

Medical Billing

Military and Defense

Moving Software

OSS/BSS (Operations Support/Business Support)

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Priority Matrix

Appfluence

eMeetingsOnline

ReportsNow

Crowdtap

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

Aras PLM

Aras Corporation

Frosmo

Frosmo Ltd

### Customer Engagement
Users have expressed a range of opinions regarding SmatBot's customer engagement capabilities. While some users have praised the platform for enhancing customer interaction and streamlining lead generation, others have found it lacking in effectively engaging customers. The integration of chatbots across various platforms has been highlighted as a positive aspect, contributing to improved customer satisfaction. However, there are mixed views on the overall impact of SmatBot's customer engagement strategies, with some users seeking alternative solutions for a more robust engagement experience.

### Real-Time Communication
Users consistently highlight SmatBot's live chat functionality as a pivotal tool for driving customer interactions and resolving issues promptly. The real-time communication capabilities of SmatBot are lauded for their ease of use and effectiveness in engaging website visitors. Despite some users expressing a desire for additional live chat options, the majority find SmatBot's live chat feature to be a valuable asset in enhancing customer engagement and lead generation efforts.

### Customer Support
While some users praise SmatBot's customer support team for being supportive and helpful in resolving issues, others express concerns about the need for improvement in AI capabilities to enhance the quality of customer interactions. The general consensus appears to be that SmatBot's customer support is a work in progress, with room for growth and development to meet user expectations effectively.

### Customization Options
Users unanimously praise SmatBot's easy customization features. Reviewers highlight the platform's ability to tailor the chatbot to their brand, customize conversation flows, and personalize the chat experience for visitors. The flexibility to adjust the chatbot's behavior and appearance to align with specific business needs is a standout feature for many users. Additionally, the option to integrate with live chat services provides a versatile solution for managing inquiries.

### Platform Integrations
Users unanimously praise SmatBot's extensive platform integrations capabilities. They appreciate the ease with which the chatbot can be integrated with various platforms and devices, such as Freshdesk, Zoho CRM, Google Sheets, and mobile apps. The ability to connect the chatbot across multiple channels like websites, WhatsApp, and Facebook Messenger has been highlighted as a significant advantage by reviewers. Additionally, users find the integration with popular messaging platforms like Facebook Messenger and Slack to be particularly beneficial for streamlining customer interactions. Despite some concerns about pricing and customization options, the general consensus is that SmatBot excels in providing robust and versatile platform integrations that enhance overall user experience.

Easy-to-use Interface: Users have found the user interface of SmatBot to be intuitive and easy to navigate, allowing them to quickly set up their chatbot without any hassle. Several reviewers mentioned that they appreciated the smooth integration of the software with various platforms and devices.

Customizable Conversation Flow: Many users praised the ability to customize the chatbot's conversation flow and avatar in SmatBot. They felt that this feature allowed them to personalize the chatbot according to their company's brand identity, enhancing customer engagement and satisfaction.

Seamless Integration Capabilities: The integration capabilities of SmatBot were highly regarded by users. They mentioned integrating the chatbot with popular platforms like Freshdesk, Zoho CRM, Google Sheets, and even their own mobile app. This seamless communication across multiple channels helped streamline customer interactions and improve overall efficiency for businesses using SmatBot.

Higher Pricing: Some users have expressed that the pricing of SmatBot is higher compared to other chatbot platforms. They feel that the cost may not be justified based on the features and capabilities offered.

Limited Customization Options: Several users have mentioned that SmatBot lacks customization options, particularly when it comes to designing the chatbot's user interface. They feel restricted in their ability to create a personalized and visually appealing chatbot.

Code Standards and Bugs: A number of users have experienced frustration with SmatBot due to code standards and bugs. They have encountered issues that hindered their experience and caused inconvenience while using the software.

Users have found SmatBot to be a user-friendly and easily customizable software that has proven to be effective in various use cases. One of the key use cases is providing excellent customer service and reducing customer wait times. Customers have praised SmatBot for quickly providing information, solving their queries, and improving overall customer satisfaction. Another important use case is lead generation and acquisition, where users have described SmatBot as a fun and easier process, streamlining lead generation and resulting in increased sales. The software's customer support chatbot feature, along with its API integrations, has been highly appreciated for helping users effectively address customer queries. Furthermore, the live chat and appointment booking features have been well-received for saving time and allowing businesses to handle multiple customers simultaneously. Overall, SmatBot has met the organization's requirements, providing a competitive solution with easy customization options and delivering positive performance aligned with user needs.

Basic

Help.com Chat

Help.com

BookSteam provides an online appointment scheduling platform to small or large businesses around the world.

Solo

Small

Medium

Large

BookSteam

SmatBot

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

SmatBot, Subsidiary of ByteQuark

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Live Chat Software