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Filter 16 vetted Smith.ai Live Website Chat reviews and ratings
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November 27, 2020
Smith.ai provides web chat services for our website including chatbot AI response and live agents. They also provide live agents to respond to messages received on our Facebook business page.
This service integrates with our intake department to screen prospective new leads. This allows us to capture new leads that visit our website and choose to engage with our "chat now" feature.
This service integrates with our intake department to screen prospective new leads. This allows us to capture new leads that visit our website and choose to engage with our "chat now" feature.
- Integrates with our CRM API. It allows us to capture every lead without having to manually re-enter information.
- It is very cost effective compared to other online chat support providers.
- Its display on the website is easy to custom configure and integrate.
- No option to hand off online conversations to someone in-house.
- No option to customize image of operator icon.
November 23, 2020
Smith.ai Live Website Chat has set up my chatbot on my site, and they monitored it 24/7/365. Prospects can chat with a human in minutes. Their service gives me a market advantage over most other companies on the web that may take a day to respond. People want answers now.
I have never had this much support from a SAAS. Their access and support is the best I have seen.
I will be setting up the voice answer once I set up a VOIP system.
I have never had this much support from a SAAS. Their access and support is the best I have seen.
I will be setting up the voice answer once I set up a VOIP system.
- They set up and monitor your chat on your site, giving your prospects instant service.
- I have spent so much time with their support team. I never felt more welcome to an SaaS.
- Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.
- I have not seen any area for improvement. These people have a great service backed by an even better level of support.
November 23, 2020
Our firm uses Smith.ai Live Website Chat to engage prospective new clients who are navigating our website. With Live Chat, Smith.ai is able to quickly collect all of the pertinent information from new leads for us.
- Smith.ai Live Website Chat agents are immediately available to address questions and collect information from new clients.
- The agents are warm and personable.
- In addition to collecting a new lead's contact information and case details, the chat agents also collect referral sources.
- Although you can close the chat message, the chat bubble can not be closed and it can cause issues being able to read website content.
November 12, 2020
I use Smith.ai Live Website Chat on my website homepage to allow visitors to effortlessly reach
out without calling or emailing, especially when using a phone or tablet, and with no need to call or log into email. Smith.ai Live Website Chat helped me customize the look to fit with my brand. The Q&As and disclaimers integrate seamlessly on my website. Notably, Smith.ai Live Website Chat replaced the live chat service I
had on my site before at a tremendous value and without compromising
anything. The instant emails that contain visitor contact information allow us to immediately follow up and convert visitors into clients. It is especially useful that visitors can instruct how and when they wish to be contacted so that our followup is welcomed.
out without calling or emailing, especially when using a phone or tablet, and with no need to call or log into email. Smith.ai Live Website Chat helped me customize the look to fit with my brand. The Q&As and disclaimers integrate seamlessly on my website. Notably, Smith.ai Live Website Chat replaced the live chat service I
had on my site before at a tremendous value and without compromising
anything. The instant emails that contain visitor contact information allow us to immediately follow up and convert visitors into clients. It is especially useful that visitors can instruct how and when they wish to be contacted so that our followup is welcomed.
- Instant email with specific contact info for visitor
- Instruction on how and when visitor wishes to be contacted
- Ability to determine where the visitor is coming from (referral source)
- Allow for even more customized Q&A
We use Smith.ai Live Website Chat for perspective clients wanting to schedule a consultation. The chat agents will gather useful information for us so that we may engage with the perspective client accordingly. The chat agents provide all the necessary information for us facilitating our job when it comes to screening perspective clients/relevant chats.
- Gather information from perspective clients.
- Relay accurate/appropriate expectations to perspective clients.
- Sympathize with perspective clients.
- Conduct all chats in a very professional, yet not insensitive manner.
- From our end, functionality is easy to follow.
I honestly LOVE every feature that that Smith AI has. I use Receptionist Services, Keypad and Chat. All of the services work well together and the chat flow could not have been easier to set up. Someone who was really passionate about the power of chat helped me to get up and running with chat and it was great to have the support. I have had so many people reach out via chat that I have been able to convert to clients.
- Easy to install
- Receptionist answered chats are very professional
- AWESOME engagement and conversion
- With Self-Service chat, the chat requests are not in real time. You need the receptionist service
September 26, 2020
Smith.ai chat and reception service have been implemented on the website to help service site visitor questions and book new appointments. The biggest benefit we were trying to address was to handle frequently asked questions and help clients book appointments.
- Easy to configure chat interface
- Nice use of chat messaging during setup
- Unlimited chat questions and answers
- It needs to be easier to white label the chat interface.
November 09, 2020
Smith.ai Live Website Chat is used by every member of my team to communicate with our clients. Smith.ai Live Website Chat handles our incoming calls and outbound calls with ease and in a timely manner. They also manage our online chat function--following our instructions to assist clients--and set up consultation calls with our firm.
- Excellent customer service
- Competitive pricing
- Multiple employees will work with you; some understand instructions better than others
- Keypad app occasionally malfunctions
November 24, 2020

We used Smith.ai Live Website Chat as the chat software and answering service for our website. It frees up internal resources to fully focus on other things rather than having chat as a background task that can interrupt at any time.
- Quick response
- Full transparency into each conversion
- Always on
- Branding on the chat tool
- Iteration is necessary on company information and playbook
- Non- relevant chats can add up
- The chat is difficult for users to dismiss, it must be dismissed on every page
September 02, 2020

Smith.ai alleviates a lot of the headache involved with a small business such as ours. It screens all incoming calls and sends detailed summaries so we aren't wasting any man power, which is incredibly important for a company that relies on customer leads. It is user friendly and allows us to manipulate the screening questions. We thoroughly enjoy it and would recommend it to anyone.
- User friendly
- Online platform is easy to navigate
- Turn around for call summaries is very quick
- Easy to manipulate screening questions
March 31, 2020
Smith.ai Live Website Chat is being used by my solo practice law firm. Smith.ai website chat receptionists and virtual call receptionists take all of my firm's potential new client phone calls. They screen out cases that do not fit my criteria and nurture leads that are potential cases for my firm.
- Answers questions about my fees.
- Answers commonly asked questions for me.
- Sets up consultations for me.
- I have no cons.
March 04, 2020
At AttorneySync, we use Smith.ai for our clients as well as our own business. Smith.ai Live Website Chat helps us deliver answers to people in our network. It's really been a game-changer in terms of fielding website inquiries. We are big fans.
- Provides answers to frequently asked questions.
- Has robust playbooks.
- Doesn't slow pages down.
- Is flexible.
- Great support.
- More integrations, particularly with CRM.
- More customization optimizations for widget.
June 05, 2020

We use Smith.ai live chat as our virtual receptionist. They completely replaced our live person in the office. They handle all incoming chats, texts, Facebook Messenger traffic, and phone calls for my law firm. It is used as our primary receptionist service for all my employees. Smith handles the incoming chats/texts/calls for potential new clients and existing clients. For potential new clients, they do a lot of prescreening and prequalification of clients (do they have a legal issue we handle, are they located in the states we service, can they pay, and collecting contact information). Then they either transfer the live calls immediately (according to our rules) or schedule the caller to our web calendars (Calendly) for a call back. Absolutely seamless and 24/7 chat handling, all US time zones. Smith.ai is probably saving my firm $25k per year (probably a lot more) in receptionist services if we had a live person or team trying to answer chats 24/7 or even 12 hours a day. I test them periodically and they are always perfect. They follow a very detailed set of rules for how to handle chats and route them accordingly. Then they send a complete transcript of the chat to the distribution list we provide so all the right people see it (sales, office administrator, CEO). Tech support is super responsive and make changes to the script/rules almost immediately. They also provide other services we're not using but that I plan to later this year. Specifically, conflict checking new clients, collections, bi-lingual answering and chat, and more sophisticated lead qualification. They are awesome, and I've worked with many services that claim to do what Smith.ai does. None of the other even come close. Highly recommend.
- Pre-screening/qualifying potential new clients - Saves us hundreds of hours in lead qualification.
- Super responsive customer support that fixes things the first time.
- Really nothing has been bad. The only thing that is a little challenging is dashboard which splits chat and phone reception services, which can be confusing. But still very workable.
Smith.ai Chat helps us to not lose that customer who can't pick up the phone as easily as chatting. We don't lose business by being "available" 24 hours a day.
- Quick responses.
- We are able to set up the answers to most frequently asked questions.
Smith.ai Live Website Chat Scorecard Summary
What is Smith.ai Live Website Chat?
Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.
Smith.ai Live Website Chat Screenshots
Smith.ai Live Website Chat Video
Live Chat Intro & Free Trial Set-up
Smith.ai Live Website Chat Integrations
Calendly, Apptoto, Appointy, CPACharge, Capsule CRM, Clio, Filevine, Headnote, HubSpot Marketing Hub, LawPay, ScheduleOnce, SetMore, Square Appointments, Woven Calendar, YouCanBook.Me, Zapier, Harmonizely, AppointmentCore, Clio Calendar, Clio Grow, LawTap, Lawmatics, Lead Docket, Lexicata, PracticePanther, Schedulista, Wealthbox, WhenWorks, ZynCal Calendar
Smith.ai Live Website Chat Competitors
ApexChat, LiveChat, SnapEngage, Bold360, Intercom, Zoho SalesIQ, Ruby, NGage, Gabbyville, ReceptionHQ
Smith.ai Live Website Chat Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
Edition | Pricing Details | Terms |
---|---|---|
Starter | $140 + $7 | per chat after 20 |
Basic | $300 + $6 | per chat after 50 |
Pro | $600 + $5 | per chat after 120 |
Custom | Let us know what you need |
All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others: https://smith.ai/integrations - Appointment booking - Additional custom programming support
Smith.ai Live Website Chat Support Options
Free Version | Paid Version | |
---|---|---|
Live Chat | ||
FAQ/Knowledgebase | ||
Social Media |
Smith.ai Live Website Chat Technical Details
Deployment Types: | SaaS |
---|---|
Operating Systems: | Unspecified |
Mobile Application: | No |
Supported Languages: | English, Spanish |