Skip to main content
TrustRadius
Smith.ai Live Website Chat

Smith.ai Live Website Chat

Overview

What is Smith.ai Live Website Chat?

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist…

Read more

Learn from top reviewers

Can't recommend anyone better for our personal injury firm!

Rating: 10 out of 10
October 25, 2021
Vetted ReviewVerified User
Our PI firm has tried at least half a dozen companies that provide the same or similar services as Smith.ai in the five years I've been with my company. Smith.ai has far outpe...
Continue reading
Lindsey Irvine
Manager - Legal
Office Manager
Van Wey Law
Smith.ai Live Website Chat1 year of experience

Smith.ai Offers Affordable Legal Website Chat

Rating: 10 out of 10
November 27, 2020
IncentivizedVetted ReviewVerified User
Smith.ai provides web chat services for our website including chatbot AI response and live agents. They also provide live agents to respond to messages received on our Faceboo...
Continue reading
Shawn Hamp, Esq.
Executive - Corporate
Attorney at Law
The Law Offices of Shawn B. Hamp, P.C.
Smith.ai Live Website Chat2 years of experience

Good virtual chat receptionist

Rating: 8 out of 10
November 24, 2020
IncentivizedVetted ReviewVerified User
We used Smith.ai Live Website Chat as the chat software and answering service for our website. It frees up internal resources to fully focus on other things rather than having...
Continue reading
Verified user
Director
Smith.ai Live Website Chat1 year of experience

The best system and support I have ever seen!

Rating: 10 out of 10
November 23, 2020
Vetted Review
Smith.ai Live Website Chat has set up my chatbot on my site, and they monitored it 24/7/365. Prospects can chat with a human in minutes. Their service gives me a market advant...
Continue reading
Lance Cook
Partner - Marketing
Founder SavvyMarketing.ca
SavvyMarketing.ca
Smith.ai Live Website Chat1 year of experience

Smith.ai Live Website Chat Efficiently Engages Essential New Leads

Rating: 10 out of 10
November 23, 2020
IncentivizedVetted ReviewVerified User
Our firm uses Smith.ai Live Website Chat to engage prospective new clients who are navigating our website. With Live Chat, Smith.ai is able to quickly collect all of the perti...
Continue reading
Sarah Renfro
Partner - Legal
Partner
Renfro & Renfro, PLLC - Attorneys & Counselors at Law

Smith.ai Live Website Chat adds clients to my practice

Rating: 10 out of 10
November 12, 2020
IncentivizedVetted ReviewVerified User
I use Smith.ai Live Website Chat on my website homepage to allow visitors to effortlessly reach out without calling or emailing, especially when using a phone or tablet, and w...
Continue reading
Maria N. Jonsson
Partner - Legal
Law Offices of Maria N. Jonsson, PC
Law Offices of Maria N. Jonsson, PC
Smith.ai Live Website Chat1 year of experience

Time and Money Saved by Smith.ai

Rating: 10 out of 10
November 9, 2020
IncentivizedVetted ReviewVerified User
Smith.ai Live Website Chat is used by every member of my team to communicate with our clients. Smith.ai Live Website Chat handles our incoming calls and outbound calls with ea...
Continue reading
Sonia Lakhany
C-Level Executive - Legal
Trademark Attorney
Lakhany Law, PC
Smith.ai Live Website Chat2 years of experience

We love Smith.Ai!

Rating: 10 out of 10
October 29, 2020
Vetted ReviewVerified User
We use Smith.ai Live Website Chat for perspective clients wanting to schedule a consultation. The chat agents will gather useful information for us so that we may engage with ...
Continue reading
Eloisa Rodriguez
Account Manager - Legal
Paralegal/Office Manager
Sachdev Legal Group

Smith AI is the best

Rating: 10 out of 10
October 27, 2020
IncentivizedVetted ReviewVerified User
I honestly LOVE every feature that that Smith AI has. I use Receptionist Services, Keypad and Chat. All of the services work well together and the chat flow could not have bee...
Continue reading
Sara Gepp
Consultant - Information Technology
I.T. Consultant
Close to the Earth
Smith.ai Live Website Chat2 years of experience

Smith.ai has delivered new client leads a twice the rate our advertising spend has delivered - a GREAT VALUE

Rating: 10 out of 10
September 26, 2020
Vetted ReviewVerified User
Smith.ai chat and reception service have been implemented on the website to help service site visitor questions and book new appointments. The biggest benefit we were trying t...
Continue reading
Neal Cornett
Executive - Marketing
President
Sigmategy, Inc.
Smith.ai Live Website Chat1 year of experience

Perfect for my Small Business

Rating: 10 out of 10
September 2, 2020
Vetted ReviewVerified User
Smith.ai alleviates a lot of the headache involved with a small business such as ours. It screens all incoming calls and sends detailed summaries so we aren't wasting any man ...
Continue reading
Verified user
Director
Smith.ai Live Website Chat2 years of experience

Smith.ai - Most Oustandingest Live Chat Service in the History of the World (You can stop searching for your chat solution now)

Rating: 10 out of 10
June 5, 2020
Vetted ReviewVerified User
We use Smith.ai live chat as our virtual receptionist. They completely replaced our live person in the office. They handle all incoming chats, texts, Facebook Messenger traffi...
Continue reading
Verified user
C-Level Executive
Smith.ai Live Website Chat1 year of experience

Smith.ai is the best decision I've made recently

Rating: 10 out of 10
March 31, 2020
Vetted ReviewVerified User
Smith.ai Live Website Chat is being used by my solo practice law firm. Smith.ai website chat receptionists and virtual call receptionists take all of my firm's potential new c...
Continue reading
Olivia Sheppard
Partner - Legal
Attorney
Olivia Sheppard Attorney at Law, PLLC

Deliver Better Experiences with Smith.ai Live Website Chat

Rating: 10 out of 10
March 4, 2020
Vetted ReviewVerified User
At AttorneySync, we use Smith.ai for our clients as well as our own business. Smith.ai Live Website Chat helps us deliver answers to people in our network. It's really been a ...
Continue reading
Gyi Tsakalakis
C-Level Executive - Marketing
President
AttorneySync
Smith.ai Live Website Chat1 year of experience

Amazing!

Rating: 10 out of 10
March 2, 2020
IncentivizedVetted ReviewVerified User
Smith.ai Chat helps us to not lose that customer who can't pick up the phone as easily as chatting. We don't lose business by being "available" 24 hours a day.
Continue reading
Verified user
Professional
Smith.ai Live Website Chat1 year of experience
Log in with LinkedIn to see content from your network

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Starter

$140 + $7

Cloud
per chat after 20

Basic

$300 + $6

Cloud
per chat after 50

Pro

$600 + $5

Cloud
per chat after 120

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://smith.ai/chat/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is Smith.ai Live Website Chat?

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.

Smith.ai Live Website Chat Features

  • Supported: Lead Qualification
  • Supported: Multi-Channel Communication
  • Supported: Personalization
  • Supported: On-Demand Communication
  • Supported: Live Chat
  • Supported: Appointment Management
  • Supported: Virtual Assistant
  • Supported: Knowledge Base
  • Supported: Contact Import/Export
  • Supported: Lead Capture
  • Supported: Appointment Scheduling
  • Supported: Chatbot
  • Supported: Mobile Messaging
  • Supported: Production Recommendations
  • Supported: Canned Responses
  • Supported: Proactive Chat
  • Supported: Customizable Branding
  • Supported: Offline Forms
  • Supported: Transfers/Routing
  • Supported: 24/7 Staffing
  • Supported: Human Handover

Smith.ai Live Website Chat Screenshots

Screenshot of Screen & schedule leads!Screenshot of Multilingual chat support (English and Spanish)Screenshot of Humans, AI Bots or both!Screenshot of Priced for every budgetScreenshot of Webchat and text answering

Smith.ai Live Website Chat Video

Welcome from Smith.ai

Smith.ai Live Website Chat Integrations

Smith.ai Live Website Chat Competitors

Smith.ai Live Website Chat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

ApexChat, LiveChat, and SnapEngage are common alternatives for Smith.ai Live Website Chat.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of Smith.ai Live Website Chat are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(19)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Smith.ai Live Website Chat has become an essential tool for businesses looking to enhance their web chat services and improve customer engagement. Users have integrated this software on their websites and Facebook business pages, allowing them to capture new leads and gain a market advantage over competitors who may be slower to respond. With 24/7 monitoring and support, prospects can connect with a human agent in minutes, providing a seamless experience for visitors who prefer the convenience of chat over phone or email.

The ability to customize the chat's appearance to match their brand has been highly appreciated by users, enabling them to seamlessly integrate Q&As and disclaimers on their website. Instant emails containing visitor contact information have proved invaluable, facilitating immediate follow-up and conversion of visitors into clients. Smith.ai Live Website Chat is particularly useful for businesses that rely on consultations or screening processes, as it offers features for scheduling appointments and gathering relevant information from potential clients.

Solo practice law firms have found this software to be a game-changer in handling incoming calls, screening cases, and nurturing leads that meet specific criteria. By handling frequently asked questions, booking appointments, and engaging with prospective clients on their website, law firms are able to provide a professional image while freeing up internal resources. The detailed rules for chat handling and complete chat transcripts sent to appropriate distribution lists have optimized manpower and improved efficiency for businesses dependent on customer leads.

Overall, users have praised Smith.ai Live Website Chat for its ease of use, customizable features, and the passionate support they receive. This software has provided significant market advantages by fielding website inquiries effectively and becoming the primary receptionist service for many businesses. Its ability to handle prescreening and prequalification of potential clients ensures that only relevant leads are transferred or scheduled for callbacks, saving time and resources. Additionally, the seamless 24/7 chat handling feature and cost savings compared to employing live agents have made this software an invaluable asset for businesses seeking efficient customer engagement.

Seamless CRM Integration: Several users have found that Smith.ai Live Website Chat integrates seamlessly with their CRM API, eliminating the need for manual data entry. This feature allows them to capture every lead efficiently and ensures that no potential customer falls through the cracks.

Cost-Effectiveness: Many reviewers appreciate the cost-effectiveness of Smith.ai Live Website Chat compared to other online chat support providers. They find that they are getting great value for their money without compromising on quality or functionality.

Easy Configuration and Integration: Users highlight the ease of custom configuring and integrating the chat display on their website. They appreciate how straightforward it is to set up and customize the chat interface according to their specific needs, allowing them to provide a seamless experience for their website visitors.

Limited Handoff Options: Some users have expressed frustration with the absence of an option to hand off online conversations to someone in-house, which has hindered their ability to effectively manage customer inquiries or provide personalized support.

Lack of Customization: Several users have mentioned that they are unable to customize the image of the operator icon, impacting their branding efforts and overall user experience. Additionally, there is a desire for more customization options and optimizations for the chat widget to align with specific requirements and enhance the overall user experience.

Inadequate Integration Options: Users have expressed a need for more integrations, particularly with CRM systems, to streamline workflows and enhance data management capabilities. The limited integration options provided by Smith.ai Live Website Chat may present challenges for some users who rely on seamless connections between different software platforms.

Reviews

(1-15 of 15)
Companies can't remove reviews or game the system. Here's why

Can't recommend anyone better for our personal injury firm!

Rating: 10 out of 10
October 25, 2021
LI
Lindsey Irvine
Office Manager
Van Wey Law (Law Practice, 11-50 employees)
Vetted Review
Verified User
Smith.ai Live Website Chat
1 year of experience
Use Cases and Deployment Scope
Our PI firm has tried at least half a dozen companies that provide the same or similar services as Smith.ai in the five years I've been with my company. Smith.ai has far outperformed all others. They have continued to provide us with the most professional, responsive, and thorough service of any company hands down. Not only is our account manager, Alex, extremely attentive to our needs, but he ensures that every adjustment to our process is followed through by every Smith.ai agent, every time. Alex ensures that all information necessary to make a determination is obtained from each lead, which also has helped to increase our productivity tremendously. Our leads are met with sympathy and understanding, as well as unwavering professionalism, which, of course, translates to more clients for our firm. I can't recommend Smith.ai enough, and if you have the option, definitely request Alex as your account manager!
Pros and Cons
  • Responsiveness by Account Manager
  • Agents are articulate and obtain all necessary detail on every call
  • Agents sympathetic to our injured potential clients
Likelihood to Recommend
Smith.ai is well suited for any time you don't have internal employees answering live calls. Their services have been a game-changer for our company, especially since the pandemic.

Smith.ai Offers Affordable Legal Website Chat

Rating: 10 out of 10
Incentivized
November 27, 2020
SH
Shawn Hamp, Esq.
Attorney at Law
The Law Offices of Shawn B. Hamp, P.C. (Law Practice, 1-10 employees)
Vetted Review
Verified User
Smith.ai Live Website Chat
2 years of experience
View profile
Use Cases and Deployment Scope
Smith.ai provides web chat services for our website including chatbot AI response and live agents. They also provide live agents to respond to messages received on our Facebook business page.

This service integrates with our intake department to screen prospective new leads. This allows us to capture new leads that visit our website and choose to engage with our "chat now" feature.
Pros and Cons
  • Integrates with our CRM API. It allows us to capture every lead without having to manually re-enter information.
  • It is very cost effective compared to other online chat support providers.
  • Its display on the website is easy to custom configure and integrate.
Likelihood to Recommend
Smith.ai Website Chat is an excellent solution for law firm owners that want a cost-effective strategy to capture lead information from website visitors.

Our website generates hundreds of visitors each day and over 7,000 visitors per month. I strategically have placed the online chat feature on the contact page on our website to engage with only those potential clients that are serious about retaining our services and making a purchasing decision.

I have priced this type of online chat service with several other providers (Ngage, Apex Chat). Some of these providers charge as much as $35 or hire per qualified lead. Smith.ai comes in at approximately $8-$15 per chat session with a potential lead and even offers some flat rate options.

There can be further cost savings if only the chatbot feature is used without live agent support. In this option, a website visitor can engage with a chatbot using Automated questions and answers without the need for live agent support. My firm beta tested this product in of it itself and it generated several thousands of dollars in revenue.

The customer support has also been exceptional. All the representatives at Smith.ai have been responsive to customer service questions and implementation of the product.

Capturing leads with the chatbot feature and the live agent support has even been more profitable. Based on our CRM data, website chat leads generated over $127,500 of revenue for our firm and engaged with 230 potential clients in just the past 12 months.

Good virtual chat receptionist

Rating: 8 out of 10
Incentivized
November 24, 2020
Verified User
Vetted Review
Verified User
Smith.ai Live Website Chat
1 year of experience
Use Cases and Deployment Scope
We used Smith.ai Live Website Chat as the chat software and answering service for our website. It frees up internal resources to fully focus on other things rather than having chat as a background task that can interrupt at any time.
Pros and Cons
  • Quick response
  • Full transparency into each conversion
  • Always on
Likelihood to Recommend
Smith.ai Live Website Chat is great for small marketing teams that want another conversion channel. The better and clearer the information provided to Smith.ai Live Website Chat the better the results.

The best system and support I have ever seen!

Rating: 10 out of 10
November 23, 2020
Use Cases and Deployment Scope
Smith.ai Live Website Chat has set up my chatbot on my site, and they monitored it 24/7/365. Prospects can chat with a human in minutes. Their service gives me a market advantage over most other companies on the web that may take a day to respond. People want answers now.

I have never had this much support from a SAAS. Their access and support is the best I have seen.

I will be setting up the voice answer once I set up a VOIP system.
Pros and Cons
  • They set up and monitor your chat on your site, giving your prospects instant service.
  • I have spent so much time with their support team. I never felt more welcome to an SaaS.
  • Their phone monitoring system saves you time and will increase your profits by converting more leads into paying clients.
Likelihood to Recommend
Their chat monitoring is useful to anyone who wants to provide fast communication to prospects. I see so many companies with horrible response times for their chats. They are very professional and helped me create scripts that help them convert more leads. It is basically a virtual sales team.

Their phone service saves companies time on wasted calls and fills in when they can't answer the phone. They say that over 50% of leads are never followed up because of a poor phone strategy. Smith.ai Live Website Chat fixes this.

Smith.ai Live Website Chat Efficiently Engages Essential New Leads

Rating: 10 out of 10
Incentivized
November 23, 2020
SR
Sarah Renfro
Partner
Renfro & Renfro, PLLC - Attorneys & Counselors at Law (Law Practice, 1-10 employees)
Vetted Review
Verified User
View profile
Use Cases and Deployment Scope
Our firm uses Smith.ai Live Website Chat to engage prospective new clients who are navigating our website. With Live Chat, Smith.ai is able to quickly collect all of the pertinent information from new leads for us.
Pros and Cons
  • Smith.ai Live Website Chat agents are immediately available to address questions and collect information from new clients.
  • The agents are warm and personable.
  • In addition to collecting a new lead's contact information and case details, the chat agents also collect referral sources.
Likelihood to Recommend
The live website chat feature is perfect for collecting a new lead's contact information and general case information, but is not as helpful when a client is looking for immediate guidance on legal issues.

Smith.ai Live Website Chat adds clients to my practice

Rating: 10 out of 10
Incentivized
November 12, 2020
MN
Maria N. Jonsson
Law Offices of Maria N. Jonsson, PC
Law Offices of Maria N. Jonsson, PC (Law Practice, 1-10 employees)
Vetted Review
Verified User
Smith.ai Live Website Chat
1 year of experience
View profile
Use Cases and Deployment Scope
I use Smith.ai Live Website Chat on my website homepage to allow visitors to effortlessly reach out without calling or emailing, especially when using a phone or tablet, and with no need to call or log into email. Smith.ai Live Website Chat helped me customize the look to fit with my brand. The Q&As and disclaimers integrate seamlessly on my website. Notably, Smith.ai Live Website Chat replaced the live chat service I had on my site before at a tremendous value and without compromising anything. The instant emails that contain visitor contact information allow us to immediately follow up and convert visitors into clients. It is especially useful that visitors can instruct how and when they wish to be contacted so that our followup is welcomed.
Pros and Cons
  • Instant email with specific contact info for visitor
  • Instruction on how and when visitor wishes to be contacted
  • Ability to determine where the visitor is coming from (referral source)
Likelihood to Recommend
Smith.ai Live Website Chat is best suited for visitors who can concisely state their legal issue and how they want to be contacted back. These are usually visitors that are "shopping" for the most responsive law firm. It is less suited for those who have a complex case and need to provide detailed background--email or calls suit this visitor better.

Time and Money Saved by Smith.ai

Rating: 10 out of 10
Incentivized
November 09, 2020
SL
Sonia Lakhany
Trademark Attorney
Lakhany Law, PC (Law Practice, 1-10 employees)
Vetted Review
Verified User
Smith.ai Live Website Chat
2 years of experience
View profile
Use Cases and Deployment Scope
Smith.ai Live Website Chat is used by every member of my team to communicate with our clients. Smith.ai Live Website Chat handles our incoming calls and outbound calls with ease and in a timely manner. They also manage our online chat function--following our instructions to assist clients--and set up consultation calls with our firm.
Pros and Cons
  • Excellent customer service
  • Competitive pricing
Likelihood to Recommend
Smith.ai Live Website Chat is excellent for people with smaller businesses who do not have a brick and mortar location. It's a great alternative to having my assistant answer calls and chats so she can tackle bigger projects and address callers when necessary.

We love Smith.Ai!

Rating: 10 out of 10
October 29, 2020
ER
Eloisa Rodriguez
Paralegal/Office Manager
Sachdev Legal Group (Law Practice, 1-10 employees)
Vetted Review
Verified User
Use Cases and Deployment Scope
We use Smith.ai Live Website Chat for perspective clients wanting to schedule a consultation. The chat agents will gather useful information for us so that we may engage with the perspective client accordingly. The chat agents provide all the necessary information for us facilitating our job when it comes to screening perspective clients/relevant chats.
Pros and Cons
  • Gather information from perspective clients.
  • Relay accurate/appropriate expectations to perspective clients.
  • Sympathize with perspective clients.
  • Conduct all chats in a very professional, yet not insensitive manner.
Likelihood to Recommend
Smith.ai Live Website Chat in my perspective, is very well suited for law firms or any business where an individual can obtain initial information for contact. The agents obtain information; who is calling, why, what are the issues, they take very detailed messages. It is like a receptionist, but in text form. I think any business can use Smith.ai Chat and be happy with results. We are a small firm, but Smith.ai Chat is tremendously helpful with the volume of website visitors we have; they do a great job and weeding out spam/irrelevant chats.

Smith AI is the best

Rating: 10 out of 10
Incentivized
October 27, 2020
SG
Sara Gepp
I.T. Consultant
Close to the Earth (Computer & Network Security, 1-10 employees)
Vetted Review
Verified User
Smith.ai Live Website Chat
2 years of experience
View profile
Use Cases and Deployment Scope
I honestly LOVE every feature that that Smith AI has. I use Receptionist Services, Keypad and Chat. All of the services work well together and the chat flow could not have been easier to set up. Someone who was really passionate about the power of chat helped me to get up and running with chat and it was great to have the support. I have had so many people reach out via chat that I have been able to convert to clients.
Pros and Cons
  • Easy to install
  • Receptionist answered chats are very professional
  • AWESOME engagement and conversion
Likelihood to Recommend
I recommend Smith AI to everyone especially when clients compliment me on my receptionist. It could be my secret but, I am happy to share!

Smith.ai has delivered new client leads a twice the rate our advertising spend has delivered - a GREAT VALUE

Rating: 10 out of 10
September 26, 2020
NC
Neal Cornett
President
Sigmategy, Inc. (Marketing & Advertising, 1-10 employees)
Vetted Review
Verified User
Smith.ai Live Website Chat
1 year of experience
View profile
Use Cases and Deployment Scope
Smith.ai chat and reception service have been implemented on the website to help service site visitor questions and book new appointments. The biggest benefit we were trying to address was to handle frequently asked questions and help clients book appointments.
Pros and Cons
  • Easy to configure chat interface
  • Nice use of chat messaging during setup
  • Unlimited chat questions and answers
Likelihood to Recommend
Smith.ai has consistently delivered over 50 new client leads from the website and has nearly twice the return on investment as our business advertising. Since installing the service we have seen more FAQ type questions answered here than on the phone helping keep the front office focused on tasks and helping clients instead of answer the phone. The chat function is particularly beneficial for evening and weekend client and prospect inquiries.

If all you are seeking is a simple chat interface that isn't connected to your appointments or payment system there are cheaper solutions.

Perfect for my Small Business

Rating: 10 out of 10
September 02, 2020
Verified User
Vetted Review
Verified User
Smith.ai Live Website Chat
2 years of experience
Use Cases and Deployment Scope
Smith.ai alleviates a lot of the headache involved with a small business such as ours. It screens all incoming calls and sends detailed summaries so we aren't wasting any man power, which is incredibly important for a company that relies on customer leads. It is user friendly and allows us to manipulate the screening questions. We thoroughly enjoy it and would recommend it to anyone.
Pros
  • User friendly
  • Online platform is easy to navigate
  • Turn around for call summaries is very quick
  • Easy to manipulate screening questions
Likelihood to Recommend
Smith.ai is perfect for small business. We cannot afford a receptionist and I am personally not interested in answering every single call that comes through my phone.

Smith.ai - Most Oustandingest Live Chat Service in the History of the World (You can stop searching for your chat solution now)

Rating: 10 out of 10
June 05, 2020
Verified User
Vetted Review
Verified User
Smith.ai Live Website Chat
1 year of experience
Use Cases and Deployment Scope
We use Smith.ai live chat as our virtual receptionist. They completely replaced our live person in the office. They handle all incoming chats, texts, Facebook Messenger traffic, and phone calls for my law firm. It is used as our primary receptionist service for all my employees. Smith handles the incoming chats/texts/calls for potential new clients and existing clients. For potential new clients, they do a lot of prescreening and prequalification of clients (do they have a legal issue we handle, are they located in the states we service, can they pay, and collecting contact information). Then they either transfer the live calls immediately (according to our rules) or schedule the caller to our web calendars (Calendly) for a call back. Absolutely seamless and 24/7 chat handling, all US time zones. Smith.ai is probably saving my firm $25k per year (probably a lot more) in receptionist services if we had a live person or team trying to answer chats 24/7 or even 12 hours a day. I test them periodically and they are always perfect. They follow a very detailed set of rules for how to handle chats and route them accordingly. Then they send a complete transcript of the chat to the distribution list we provide so all the right people see it (sales, office administrator, CEO). Tech support is super responsive and make changes to the script/rules almost immediately. They also provide other services we're not using but that I plan to later this year. Specifically, conflict checking new clients, collections, bi-lingual answering and chat, and more sophisticated lead qualification. They are awesome, and I've worked with many services that claim to do what Smith.ai does. None of the other even come close. Highly recommend.
Pros and Cons
  • Pre-screening/qualifying potential new clients - Saves us hundreds of hours in lead qualification.
  • Integrating with our other software (Clio Manage, Calendly, website with their chatbot).
  • Super responsive customer support that fixes things the first time.
Likelihood to Recommend
Perfect for 24/7 chat agent to monitor the website so you don't miss any clients. Also if you need an after hours receptionist to take calls, texts, chats and Facebook messages, it's great and super well priced.

Smith.ai is the best decision I've made recently

Rating: 10 out of 10
March 31, 2020
Use Cases and Deployment Scope
Smith.ai Live Website Chat is being used by my solo practice law firm. Smith.ai website chat receptionists and virtual call receptionists take all of my firm's potential new client phone calls. They screen out cases that do not fit my criteria and nurture leads that are potential cases for my firm.
Pros and Cons
  • Answers questions about my fees.
  • Answers commonly asked questions for me.
  • Sets up consultations for me.
Likelihood to Recommend
Each person who has answered my leads with Smith.ai has been extremely professional. Not one client or potential client has been able to tell that questions are not being answered in-house. They act surprised when I tell them. 10/10 recommend Smith.ai.

Deliver Better Experiences with Smith.ai Live Website Chat

Rating: 10 out of 10
March 04, 2020
GT
Gyi Tsakalakis
President
AttorneySync (Marketing & Advertising, 11-50 employees)
Vetted Review
Verified User
Smith.ai Live Website Chat
1 year of experience
View profile
Use Cases and Deployment Scope
At AttorneySync, we use Smith.ai for our clients as well as our own business. Smith.ai Live Website Chat helps us deliver answers to people in our network. It's really been a game-changer in terms of fielding website inquiries. We are big fans.
Pros and Cons
  • Provides answers to frequently asked questions.
  • Has robust playbooks.
  • Doesn't slow pages down.
  • Is flexible.
  • Great support.
Likelihood to Recommend
Smith.ai Live Website Chat is perfect for solo/small law firms that get regular inquiries from the web. It's ideal for busy lawyers who wanted to deliver a better experience to potential clients, clients, and really anyone that's looking for information!

Amazing!

Rating: 10 out of 10
Incentivized
March 02, 2020
Verified User
Vetted Review
Verified User
Smith.ai Live Website Chat
1 year of experience
Use Cases and Deployment Scope
Smith.ai Chat helps us to not lose that customer who can't pick up the phone as easily as chatting. We don't lose business by being "available" 24 hours a day.
Pros
  • Quick responses.
  • We are able to set up the answers to most frequently asked questions.
Likelihood to Recommend
Smith.ai Live chat is most helpful in grabbing that potential customer and being able to answer his/her questions while getting us a transcript of that chat so there isn't a lot of time that goes between the initial contact and potentially scheduling an appointment!
Return to navigation