Smith.ai Live Website Chat

Our PI firm has tried at least half a dozen companies that provide the same or similar services as Smith.ai in the five years I've been with my company. Smith.ai has far outperformed all others. They have continued to provide us with the most professional, responsive, and thorough service of any company hands down. Not only is our account manager, Alex, extremely attentive to our needs, but he ensures that every adjustment to our process is followed through by every Smith.ai agent, every time. Alex ensures that all information necessary to make a determination is obtained from each lead, which also has helped to increase our productivity tremendously. Our leads are met with sympathy and understanding, as well as unwavering professionalism, which, of course, translates to more clients for our firm. I can't recommend Smith.ai enough, and if you have the option, definitely request Alex as your account manager!

Smith.ai provides web chat services for our website including chatbot AI response and live agents. They also provide live agents to respond to messages received on our Facebook business page.

This service integrates with our intake department to screen prospective new leads. This allows us to capture new leads that visit our website and choose to engage with our "chat now" feature.

Smith.ai Live Website Chat has set up my chatbot on my site, and they monitored it 24/7/365. Prospects can chat with a human in minutes. Their service gives me a market advantage over most other companies on the web that may take a day to respond. People want answers now.

I have never had this much support from a SAAS. Their access and support is the best I have seen.

I will be setting up the voice answer once I set up a VOIP system.

Our firm uses Smith.ai Live Website Chat to engage prospective new clients who are navigating our website. With Live Chat, Smith.ai is able to quickly collect all of the pertinent information from new leads for us.

I use Smith.ai Live Website Chat on my website homepage to allow visitors to effortlessly reach out without calling or emailing, especially when using a phone or tablet, and with no need to call or log into email. Smith.ai Live Website Chat helped me customize the look to fit with my brand. The Q&As and disclaimers integrate seamlessly on my website. Notably, Smith.ai Live Website Chat replaced the live chat service I had on my site before at a tremendous value and without compromising anything. The instant emails that contain visitor contact information allow us to immediately follow up and convert visitors into clients. It is especially useful that visitors can instruct how and when they wish to be contacted so that our followup is welcomed.

We use Smith.ai Live Website Chat for perspective clients wanting to schedule a consultation. The chat agents will gather useful information for us so that we may engage with the perspective client accordingly. The chat agents provide all the necessary information for us facilitating our job when it comes to screening perspective clients/relevant chats.

I honestly LOVE every feature that that Smith AI has. I use Receptionist Services, Keypad and Chat. All of the services work well together and the chat flow could not have been easier to set up. Someone who was really passionate about the power of chat helped me to get up and running with chat and it was great to have the support. I have had so many people reach out via chat that I have been able to convert to clients.

Smith.ai chat and reception service have been implemented on the website to help service site visitor questions and book new appointments. The biggest benefit we were trying to address was to handle frequently asked questions and help clients book appointments.

Smith.ai Live Website Chat is used by every member of my team to communicate with our clients. Smith.ai Live Website Chat handles our incoming calls and outbound calls with ease and in a timely manner. They also manage our online chat function--following our instructions to assist clients--and set up consultation calls with our firm.

We used Smith.ai Live Website Chat as the chat software and answering service for our website. It frees up internal resources to fully focus on other things rather than having chat as a background task that can interrupt at any time.

Smith.ai alleviates a lot of the headache involved with a small business such as ours. It screens all incoming calls and sends detailed summaries so we aren't wasting any man power, which is incredibly important for a company that relies on customer leads. It is user friendly and allows us to manipulate the screening questions. We thoroughly enjoy it and would recommend it to anyone.

Smith.ai Live Website Chat is being used by my solo practice law firm. Smith.ai website chat receptionists and virtual call receptionists take all of my firm's potential new client phone calls. They screen out cases that do not fit my criteria and nurture leads that are potential cases for my firm.

At AttorneySync, we use Smith.ai for our clients as well as our own business. Smith.ai Live Website Chat helps us deliver answers to people in our network. It's really been a game-changer in terms of fielding website inquiries. We are big fans.

We use Smith.ai live chat as our virtual receptionist. They completely replaced our live person in the office. They handle all incoming chats, texts, Facebook Messenger traffic, and phone calls for my law firm. It is used as our primary receptionist service for all my employees. Smith handles the incoming chats/texts/calls for potential new clients and existing clients. For potential new clients, they do a lot of prescreening and prequalification of clients (do they have a legal issue we handle, are they located in the states we service, can they pay, and collecting contact information). Then they either transfer the live calls immediately (according to our rules) or schedule the caller to our web calendars (Calendly) for a call back. Absolutely seamless and 24/7 chat handling, all US time zones. Smith.ai is probably saving my firm $25k per year (probably a lot more) in receptionist services if we had a live person or team trying to answer chats 24/7 or even 12 hours a day. I test them periodically and they are always perfect. They follow a very detailed set of rules for how to handle chats and route them accordingly. Then they send a complete transcript of the chat to the distribution list we provide so all the right people see it (sales, office administrator, CEO). Tech support is super responsive and make changes to the script/rules almost immediately. They also provide other services we're not using but that I plan to later this year. Specifically, conflict checking new clients, collections, bi-lingual answering and chat, and more sophisticated lead qualification. They are awesome, and I've worked with many services that claim to do what Smith.ai does. None of the other even come close. Highly recommend.

Smith.ai Chat helps us to not lose that customer who can't pick up the phone as easily as chatting. We don't lose business by being "available" 24 hours a day.