Smith.ai Live Website Chat Reviews

4 Ratings
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Score 9.4 out of 100

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Reviews (1-4 of 4)

Olivia Sheppard | TrustRadius Reviewer
March 31, 2020

Smith.ai is the best decision I've made recently

Score 10 out of 10
Vetted Review
Verified User
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Smith.ai Live Website Chat is being used by my solo practice law firm. Smith.ai website chat receptionists and virtual call receptionists take all of my firm's potential new client phone calls. They screen out cases that do not fit my criteria and nurture leads that are potential cases for my firm.
  • Answers questions about my fees.
  • Answers commonly asked questions for me.
  • Sets up consultations for me.
  • I have no cons.
Each person who has answered my leads with Smith.ai has been extremely professional. Not one client or potential client has been able to tell that questions are not being answered in-house. They act surprised when I tell them. 10/10 recommend Smith.ai.
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Gyi Tsakalakis | TrustRadius Reviewer
March 04, 2020

Deliver Better Experiences with Smith.ai Live Website Chat

Score 10 out of 10
Vetted Review
Verified User
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At AttorneySync, we use Smith.ai for our clients as well as our own business. Smith.ai Live Website Chat helps us deliver answers to people in our network. It's really been a game-changer in terms of fielding website inquiries. We are big fans.
  • Provides answers to frequently asked questions.
  • Has robust playbooks.
  • Doesn't slow pages down.
  • Is flexible.
  • Great support.
  • More integrations, particularly with CRM.
  • More customization optimizations for widget.
Smith.ai Live Website Chat is perfect for solo/small law firms that get regular inquiries from the web. It's ideal for busy lawyers who wanted to deliver a better experience to potential clients, clients, and really anyone that's looking for information!
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Anonymous | TrustRadius Reviewer
June 05, 2020

Smith.ai - Most Oustandingest Live Chat Service in the History of the World (You can stop searching for your chat solution now)

Score 10 out of 10
Vetted Review
Verified User
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We use Smith.ai live chat as our virtual receptionist. They completely replaced our live person in the office. They handle all incoming chats, texts, Facebook Messenger traffic, and phone calls for my law firm. It is used as our primary receptionist service for all my employees. Smith handles the incoming chats/texts/calls for potential new clients and existing clients. For potential new clients, they do a lot of prescreening and prequalification of clients (do they have a legal issue we handle, are they located in the states we service, can they pay, and collecting contact information). Then they either transfer the live calls immediately (according to our rules) or schedule the caller to our web calendars (Calendly) for a call back. Absolutely seamless and 24/7 chat handling, all US time zones. Smith.ai is probably saving my firm $25k per year (probably a lot more) in receptionist services if we had a live person or team trying to answer chats 24/7 or even 12 hours a day. I test them periodically and they are always perfect. They follow a very detailed set of rules for how to handle chats and route them accordingly. Then they send a complete transcript of the chat to the distribution list we provide so all the right people see it (sales, office administrator, CEO). Tech support is super responsive and make changes to the script/rules almost immediately. They also provide other services we're not using but that I plan to later this year. Specifically, conflict checking new clients, collections, bi-lingual answering and chat, and more sophisticated lead qualification. They are awesome, and I've worked with many services that claim to do what Smith.ai does. None of the other even come close. Highly recommend.
  • Pre-screening/qualifying potential new clients - Saves us hundreds of hours in lead qualification.
  • Integrating with our other software (Clio Manage, Calendly, website with their chatbot).
  • Super responsive customer support that fixes things the first time.
  • Really nothing has been bad. The only thing that is a little challenging is dashboard which splits chat and phone reception services, which can be confusing. But still very workable.
Perfect for 24/7 chat agent to monitor the website so you don't miss any clients. Also if you need an after hours receptionist to take calls, texts, chats and Facebook messages, it's great and super well priced.
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Anonymous | TrustRadius Reviewer
March 02, 2020

Amazing!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Smith.ai Chat helps us to not lose that customer who can't pick up the phone as easily as chatting. We don't lose business by being "available" 24 hours a day.
  • Quick responses.
  • We are able to set up the answers to most frequently asked questions.
Smith.ai Live chat is most helpful in grabbing that potential customer and being able to answer his/her questions while getting us a transcript of that chat so there isn't a lot of time that goes between the initial contact and potentially scheduling an appointment!
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Smith.ai Live Website Chat Scorecard Summary

About Smith.ai Live Website Chat

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.

Smith.ai Live Website Chat Features

Has featureLead Qualification
Has featureMulti-Channel Communication
Has featurePersonalization
Has featureOn-Demand Communication
Has featureLive Chat
Has featureAppointment Management
Has featureVirtual Assistant
Has featureKnowledge Base
Has featureContact Import/Export
Has featureLead Capture
Has featureAppointment Scheduling
Has featureChatbot
Has featureMobile Messaging
Has featureProduction Recommendations
Has featureCanned Responses
Has featureProactive Chat
Has featureCustomizable Branding
Has featureOffline Forms
Has featureTransfers/Routing
Has feature24/7 Staffing
Has featureHuman Handover

Smith.ai Live Website Chat Screenshots

Smith.ai Live Website Chat Integrations

Calendly, Apptoto, Appointy, CPACharge, Capsule CRM, Clio, Filevine, Headnote, HubSpot, LawPay, ScheduleOnce, SetMore, Square Appointments, Woven Calendar, YouCanBook.Me, Zapier, Harmonizely, AppointmentCore, Clio Calendar, Clio Grow, LawTap, Lawmatics, Lead Docket, Lexicata, PracticePanther, Schedulista, Wealthbox, WhenWorks, ZynCal Calendar

Smith.ai Live Website Chat Competitors

ApexChat, LiveChat, SnapEngage, Bold360, Intercom, Zoho SalesIQ, Ruby, NGage, Gabbyville, ReceptionHQ

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starter$140 + $7per chat after 20
Basic$300 + $6per chat after 50
Pro$600 + $5per chat after 120
CustomLet us know what you need

All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others: https://smith.ai/integrations - Appointment booking - Additional custom programming support

Smith.ai Live Website Chat Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media

Smith.ai Live Website Chat Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English, Spanish