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Smith.ai Live Website Chat

Smith.ai Live Website Chat

Overview

What is Smith.ai Live Website Chat?

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist…

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Recent Reviews

TrustRadius Insights

Smith.ai Live Website Chat has become an essential tool for businesses looking to enhance their web chat services and improve customer …
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TrustRadius Insights
TrustRadius Insights

Perfect for my Small Business

10 out of 10
September 02, 2020
Smith.ai alleviates a lot of the headache involved with a small business such as ours. It screens all incoming calls and sends detailed …
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Amazing!

10 out of 10
March 02, 2020
Incentivized
Smith.ai Chat helps us to not lose that customer who can't pick up the phone as easily as chatting. We don't lose business by being …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Starter

$140 + $7

Cloud
per chat after 20

Basic

$300 + $6

Cloud
per chat after 50

Pro

$600 + $5

Cloud
per chat after 120

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://smith.ai/chat/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Smith.ai Live Website Chat?

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.

Smith.ai Live Website Chat Features

  • Supported: Lead Qualification
  • Supported: Multi-Channel Communication
  • Supported: Personalization
  • Supported: On-Demand Communication
  • Supported: Live Chat
  • Supported: Appointment Management
  • Supported: Virtual Assistant
  • Supported: Knowledge Base
  • Supported: Contact Import/Export
  • Supported: Lead Capture
  • Supported: Appointment Scheduling
  • Supported: Chatbot
  • Supported: Mobile Messaging
  • Supported: Production Recommendations
  • Supported: Canned Responses
  • Supported: Proactive Chat
  • Supported: Customizable Branding
  • Supported: Offline Forms
  • Supported: Transfers/Routing
  • Supported: 24/7 Staffing
  • Supported: Human Handover

Smith.ai Live Website Chat Screenshots

Screenshot of Screen & schedule leads!Screenshot of Multilingual chat support (English and Spanish)Screenshot of Humans, AI Bots or both!Screenshot of Priced for every budgetScreenshot of Webchat and text answering

Smith.ai Live Website Chat Video

Welcome from Smith.ai

Smith.ai Live Website Chat Integrations

Smith.ai Live Website Chat Competitors

Smith.ai Live Website Chat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

ApexChat, LiveChat, and SnapEngage are common alternatives for Smith.ai Live Website Chat.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of Smith.ai Live Website Chat are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(19)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Smith.ai Live Website Chat has become an essential tool for businesses looking to enhance their web chat services and improve customer engagement. Users have integrated this software on their websites and Facebook business pages, allowing them to capture new leads and gain a market advantage over competitors who may be slower to respond. With 24/7 monitoring and support, prospects can connect with a human agent in minutes, providing a seamless experience for visitors who prefer the convenience of chat over phone or email.

The ability to customize the chat's appearance to match their brand has been highly appreciated by users, enabling them to seamlessly integrate Q&As and disclaimers on their website. Instant emails containing visitor contact information have proved invaluable, facilitating immediate follow-up and conversion of visitors into clients. Smith.ai Live Website Chat is particularly useful for businesses that rely on consultations or screening processes, as it offers features for scheduling appointments and gathering relevant information from potential clients.

Solo practice law firms have found this software to be a game-changer in handling incoming calls, screening cases, and nurturing leads that meet specific criteria. By handling frequently asked questions, booking appointments, and engaging with prospective clients on their website, law firms are able to provide a professional image while freeing up internal resources. The detailed rules for chat handling and complete chat transcripts sent to appropriate distribution lists have optimized manpower and improved efficiency for businesses dependent on customer leads.

Overall, users have praised Smith.ai Live Website Chat for its ease of use, customizable features, and the passionate support they receive. This software has provided significant market advantages by fielding website inquiries effectively and becoming the primary receptionist service for many businesses. Its ability to handle prescreening and prequalification of potential clients ensures that only relevant leads are transferred or scheduled for callbacks, saving time and resources. Additionally, the seamless 24/7 chat handling feature and cost savings compared to employing live agents have made this software an invaluable asset for businesses seeking efficient customer engagement.

Seamless CRM Integration: Several users have found that Smith.ai Live Website Chat integrates seamlessly with their CRM API, eliminating the need for manual data entry. This feature allows them to capture every lead efficiently and ensures that no potential customer falls through the cracks.

Cost-Effectiveness: Many reviewers appreciate the cost-effectiveness of Smith.ai Live Website Chat compared to other online chat support providers. They find that they are getting great value for their money without compromising on quality or functionality.

Easy Configuration and Integration: Users highlight the ease of custom configuring and integrating the chat display on their website. They appreciate how straightforward it is to set up and customize the chat interface according to their specific needs, allowing them to provide a seamless experience for their website visitors.

Limited Handoff Options: Some users have expressed frustration with the absence of an option to hand off online conversations to someone in-house, which has hindered their ability to effectively manage customer inquiries or provide personalized support.

Lack of Customization: Several users have mentioned that they are unable to customize the image of the operator icon, impacting their branding efforts and overall user experience. Additionally, there is a desire for more customization options and optimizations for the chat widget to align with specific requirements and enhance the overall user experience.

Inadequate Integration Options: Users have expressed a need for more integrations, particularly with CRM systems, to streamline workflows and enhance data management capabilities. The limited integration options provided by Smith.ai Live Website Chat may present challenges for some users who rely on seamless connections between different software platforms.

Attribute Ratings

Reviews

(1-15 of 15)
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November 27, 2020

Smith.ai Offers Affordable Legal Website Chat

Shawn Hamp, Esq. | TrustRadius Reviewer
Shawn Hamp, Esq.
Attorney at Law
The Law Offices of Shawn B. Hamp, P.C. (Law Practice, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Smith.ai Website Chat is an excellent solution for law firm owners that want a cost-effective strategy to capture lead information from website visitors.

Our website generates hundreds of visitors each day and over 7,000 visitors per month. I strategically have placed the online chat feature on the contact page on our website to engage with only those potential clients that are serious about retaining our services and making a purchasing decision.

I have priced this type of online chat service with several other providers (Ngage, Apex Chat). Some of these providers charge as much as $35 or hire per qualified lead. Smith.ai comes in at approximately $8-$15 per chat session with a potential lead and even offers some flat rate options.

There can be further cost savings if only the chatbot feature is used without live agent support. In this option, a website visitor can engage with a chatbot using Automated questions and answers without the need for live agent support. My firm beta tested this product in of it itself and it generated several thousands of dollars in revenue.

The customer support has also been exceptional. All the representatives at Smith.ai have been responsive to customer service questions and implementation of the product.

Capturing leads with the chatbot feature and the live agent support has even been more profitable. Based on our CRM data, website chat leads generated over $127,500 of revenue for our firm and engaged with 230 potential clients in just the past 12 months.
November 23, 2020

The best system and support I have ever seen!

Lance Cook | TrustRadius Reviewer
Lance Cook
Founder SavvyMarketing.ca
SavvyMarketing.ca (Marketing & Advertising, 1-10 employees)
Score 10 out of 10
Vetted Review
Reseller
Likelihood to Recommend
Their chat monitoring is useful to anyone who wants to provide fast communication to prospects. I see so many companies with horrible response times for their chats. They are very professional and helped me create scripts that help them convert more leads. It is basically a virtual sales team.

Their phone service saves companies time on wasted calls and fills in when they can't answer the phone. They say that over 50% of leads are never followed up because of a poor phone strategy. Smith.ai Live Website Chat fixes this.
November 23, 2020

Smith.ai Live Website Chat Efficiently Engages Essential New Leads

Sarah Renfro | TrustRadius Reviewer
Sarah Renfro
Partner
Renfro & Renfro, PLLC - Attorneys & Counselors at Law (Law Practice, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The live website chat feature is perfect for collecting a new lead's contact information and general case information, but is not as helpful when a client is looking for immediate guidance on legal issues.
November 12, 2020

Smith.ai Live Website Chat adds clients to my practice

Maria N. Jonsson | TrustRadius Reviewer
Maria N. Jonsson
Law Offices of Maria N. Jonsson, PC
Law Offices of Maria N. Jonsson, PC (Law Practice, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Smith.ai Live Website Chat is best suited for visitors who can concisely state their legal issue and how they want to be contacted back. These are usually visitors that are "shopping" for the most responsive law firm. It is less suited for those who have a complex case and need to provide detailed background--email or calls suit this visitor better.
November 09, 2020

Time and Money Saved by Smith.ai

Sonia Lakhany | TrustRadius Reviewer
Sonia Lakhany
Trademark Attorney
Lakhany Law, PC (Law Practice, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Smith.ai Live Website Chat is excellent for people with smaller businesses who do not have a brick and mortar location. It's a great alternative to having my assistant answer calls and chats so she can tackle bigger projects and address callers when necessary.
October 29, 2020

We love Smith.Ai!

ER
Eloisa Rodriguez
Paralegal/Office Manager
Sachdev Legal Group (Law Practice, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Smith.ai Live Website Chat in my perspective, is very well suited for law firms or any business where an individual can obtain initial information for contact. The agents obtain information; who is calling, why, what are the issues, they take very detailed messages. It is like a receptionist, but in text form. I think any business can use Smith.ai Chat and be happy with results. We are a small firm, but Smith.ai Chat is tremendously helpful with the volume of website visitors we have; they do a great job and weeding out spam/irrelevant chats.
September 26, 2020

Smith.ai has delivered new client leads a twice the rate our advertising spend has delivered - a GREAT VALUE

Neal Cornett | TrustRadius Reviewer
Neal Cornett
President
Sigmategy, Inc. (Marketing & Advertising, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Smith.ai has consistently delivered over 50 new client leads from the website and has nearly twice the return on investment as our business advertising. Since installing the service we have seen more FAQ type questions answered here than on the phone helping keep the front office focused on tasks and helping clients instead of answer the phone. The chat function is particularly beneficial for evening and weekend client and prospect inquiries.

If all you are seeking is a simple chat interface that isn't connected to your appointments or payment system there are cheaper solutions.
June 05, 2020

Smith.ai - Most Oustandingest Live Chat Service in the History of the World (You can stop searching for your chat solution now)

Verified User
C-Level Executive in Legal
Law Practice Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Perfect for 24/7 chat agent to monitor the website so you don't miss any clients. Also if you need an after hours receptionist to take calls, texts, chats and Facebook messages, it's great and super well priced.
March 31, 2020

Smith.ai is the best decision I've made recently

Olivia Sheppard | TrustRadius Reviewer
Olivia Sheppard
Attorney
Olivia Sheppard Attorney at Law, PLLC (Law Practice, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Each person who has answered my leads with Smith.ai has been extremely professional. Not one client or potential client has been able to tell that questions are not being answered in-house. They act surprised when I tell them. 10/10 recommend Smith.ai.
March 04, 2020

Deliver Better Experiences with Smith.ai Live Website Chat

Gyi Tsakalakis | TrustRadius Reviewer
Gyi Tsakalakis
President
AttorneySync (Marketing & Advertising, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Smith.ai Live Website Chat is perfect for solo/small law firms that get regular inquiries from the web. It's ideal for busy lawyers who wanted to deliver a better experience to potential clients, clients, and really anyone that's looking for information!
March 02, 2020

Amazing!

Verified User
Professional in Professional Services
Legal Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Smith.ai Live chat is most helpful in grabbing that potential customer and being able to answer his/her questions while getting us a transcript of that chat so there isn't a lot of time that goes between the initial contact and potentially scheduling an appointment!
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