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Smith.ai Live Website Chat

Smith.ai Live Website Chat

Overview

What is Smith.ai Live Website Chat?

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist…

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Recent Reviews

TrustRadius Insights

Smith.ai Live Website Chat has become an essential tool for businesses looking to enhance their web chat services and improve customer …
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Perfect for my Small Business

10 out of 10
September 02, 2020
Smith.ai alleviates a lot of the headache involved with a small business such as ours. It screens all incoming calls and sends detailed …
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Amazing!

10 out of 10
March 02, 2020
Incentivized
Smith.ai Chat helps us to not lose that customer who can't pick up the phone as easily as chatting. We don't lose business by being …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Starter

$140 + $7

Cloud
per chat after 20

Basic

$300 + $6

Cloud
per chat after 50

Pro

$600 + $5

Cloud
per chat after 120

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://smith.ai/chat/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Smith.ai Live Website Chat?

Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM.

Smith.ai Live Website Chat Features

  • Supported: Lead Qualification
  • Supported: Multi-Channel Communication
  • Supported: Personalization
  • Supported: On-Demand Communication
  • Supported: Live Chat
  • Supported: Appointment Management
  • Supported: Virtual Assistant
  • Supported: Knowledge Base
  • Supported: Contact Import/Export
  • Supported: Lead Capture
  • Supported: Appointment Scheduling
  • Supported: Chatbot
  • Supported: Mobile Messaging
  • Supported: Production Recommendations
  • Supported: Canned Responses
  • Supported: Proactive Chat
  • Supported: Customizable Branding
  • Supported: Offline Forms
  • Supported: Transfers/Routing
  • Supported: 24/7 Staffing
  • Supported: Human Handover

Smith.ai Live Website Chat Screenshots

Screenshot of Screen & schedule leads!Screenshot of Multilingual chat support (English and Spanish)Screenshot of Humans, AI Bots or both!Screenshot of Priced for every budgetScreenshot of Webchat and text answering

Smith.ai Live Website Chat Video

Welcome from Smith.ai

Smith.ai Live Website Chat Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

ApexChat, LiveChat, and SnapEngage are common alternatives for Smith.ai Live Website Chat.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of Smith.ai Live Website Chat are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(19)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Smith.ai Live Website Chat has become an essential tool for businesses looking to enhance their web chat services and improve customer engagement. Users have integrated this software on their websites and Facebook business pages, allowing them to capture new leads and gain a market advantage over competitors who may be slower to respond. With 24/7 monitoring and support, prospects can connect with a human agent in minutes, providing a seamless experience for visitors who prefer the convenience of chat over phone or email.

The ability to customize the chat's appearance to match their brand has been highly appreciated by users, enabling them to seamlessly integrate Q&As and disclaimers on their website. Instant emails containing visitor contact information have proved invaluable, facilitating immediate follow-up and conversion of visitors into clients. Smith.ai Live Website Chat is particularly useful for businesses that rely on consultations or screening processes, as it offers features for scheduling appointments and gathering relevant information from potential clients.

Solo practice law firms have found this software to be a game-changer in handling incoming calls, screening cases, and nurturing leads that meet specific criteria. By handling frequently asked questions, booking appointments, and engaging with prospective clients on their website, law firms are able to provide a professional image while freeing up internal resources. The detailed rules for chat handling and complete chat transcripts sent to appropriate distribution lists have optimized manpower and improved efficiency for businesses dependent on customer leads.

Overall, users have praised Smith.ai Live Website Chat for its ease of use, customizable features, and the passionate support they receive. This software has provided significant market advantages by fielding website inquiries effectively and becoming the primary receptionist service for many businesses. Its ability to handle prescreening and prequalification of potential clients ensures that only relevant leads are transferred or scheduled for callbacks, saving time and resources. Additionally, the seamless 24/7 chat handling feature and cost savings compared to employing live agents have made this software an invaluable asset for businesses seeking efficient customer engagement.

Seamless CRM Integration: Several users have found that Smith.ai Live Website Chat integrates seamlessly with their CRM API, eliminating the need for manual data entry. This feature allows them to capture every lead efficiently and ensures that no potential customer falls through the cracks.

Cost-Effectiveness: Many reviewers appreciate the cost-effectiveness of Smith.ai Live Website Chat compared to other online chat support providers. They find that they are getting great value for their money without compromising on quality or functionality.

Easy Configuration and Integration: Users highlight the ease of custom configuring and integrating the chat display on their website. They appreciate how straightforward it is to set up and customize the chat interface according to their specific needs, allowing them to provide a seamless experience for their website visitors.

Limited Handoff Options: Some users have expressed frustration with the absence of an option to hand off online conversations to someone in-house, which has hindered their ability to effectively manage customer inquiries or provide personalized support.

Lack of Customization: Several users have mentioned that they are unable to customize the image of the operator icon, impacting their branding efforts and overall user experience. Additionally, there is a desire for more customization options and optimizations for the chat widget to align with specific requirements and enhance the overall user experience.

Inadequate Integration Options: Users have expressed a need for more integrations, particularly with CRM systems, to streamline workflows and enhance data management capabilities. The limited integration options provided by Smith.ai Live Website Chat may present challenges for some users who rely on seamless connections between different software platforms.

Attribute Ratings

Reviews

(1-15 of 15)
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Score 10 out of 10
Vetted Review
Verified User
Our PI firm has tried at least half a dozen companies that provide the same or similar services as Smith.ai in the five years I've been with my company. Smith.ai has far outperformed all others. They have continued to provide us with the most professional, responsive, and thorough service of any company hands down. Not only is our account manager, Alex, extremely attentive to our needs, but he ensures that every adjustment to our process is followed through by every Smith.ai agent, every time. Alex ensures that all information necessary to make a determination is obtained from each lead, which also has helped to increase our productivity tremendously. Our leads are met with sympathy and understanding, as well as unwavering professionalism, which, of course, translates to more clients for our firm. I can't recommend Smith.ai enough, and if you have the option, definitely request Alex as your account manager!
Shawn Hamp, Esq. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Smith.ai provides web chat services for our website including chatbot AI response and live agents. They also provide live agents to respond to messages received on our Facebook business page.

This service integrates with our intake department to screen prospective new leads. This allows us to capture new leads that visit our website and choose to engage with our "chat now" feature.
Lance Cook | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Smith.ai Live Website Chat has set up my chatbot on my site, and they monitored it 24/7/365. Prospects can chat with a human in minutes. Their service gives me a market advantage over most other companies on the web that may take a day to respond. People want answers now.

I have never had this much support from a SAAS. Their access and support is the best I have seen.

I will be setting up the voice answer once I set up a VOIP system.
Sarah Renfro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our firm uses Smith.ai Live Website Chat to engage prospective new clients who are navigating our website. With Live Chat, Smith.ai is able to quickly collect all of the pertinent information from new leads for us.
Maria N. Jonsson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Smith.ai Live Website Chat on my website homepage to allow visitors to effortlessly reach out without calling or emailing, especially when using a phone or tablet, and with no need to call or log into email. Smith.ai Live Website Chat helped me customize the look to fit with my brand. The Q&As and disclaimers integrate seamlessly on my website. Notably, Smith.ai Live Website Chat replaced the live chat service I had on my site before at a tremendous value and without compromising anything. The instant emails that contain visitor contact information allow us to immediately follow up and convert visitors into clients. It is especially useful that visitors can instruct how and when they wish to be contacted so that our followup is welcomed.
Sonia Lakhany | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Smith.ai Live Website Chat is used by every member of my team to communicate with our clients. Smith.ai Live Website Chat handles our incoming calls and outbound calls with ease and in a timely manner. They also manage our online chat function--following our instructions to assist clients--and set up consultation calls with our firm.
October 29, 2020

We love Smith.Ai!

Score 10 out of 10
Vetted Review
Verified User
We use Smith.ai Live Website Chat for perspective clients wanting to schedule a consultation. The chat agents will gather useful information for us so that we may engage with the perspective client accordingly. The chat agents provide all the necessary information for us facilitating our job when it comes to screening perspective clients/relevant chats.
October 27, 2020

Smith AI is the best

Sara Gepp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I honestly LOVE every feature that that Smith AI has. I use Receptionist Services, Keypad and Chat. All of the services work well together and the chat flow could not have been easier to set up. Someone who was really passionate about the power of chat helped me to get up and running with chat and it was great to have the support. I have had so many people reach out via chat that I have been able to convert to clients.
Neal Cornett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Smith.ai chat and reception service have been implemented on the website to help service site visitor questions and book new appointments. The biggest benefit we were trying to address was to handle frequently asked questions and help clients book appointments.
Score 10 out of 10
Vetted Review
Verified User
Smith.ai alleviates a lot of the headache involved with a small business such as ours. It screens all incoming calls and sends detailed summaries so we aren't wasting any man power, which is incredibly important for a company that relies on customer leads. It is user friendly and allows us to manipulate the screening questions. We thoroughly enjoy it and would recommend it to anyone.
Score 10 out of 10
Vetted Review
Verified User
We use Smith.ai live chat as our virtual receptionist. They completely replaced our live person in the office. They handle all incoming chats, texts, Facebook Messenger traffic, and phone calls for my law firm. It is used as our primary receptionist service for all my employees. Smith handles the incoming chats/texts/calls for potential new clients and existing clients. For potential new clients, they do a lot of prescreening and prequalification of clients (do they have a legal issue we handle, are they located in the states we service, can they pay, and collecting contact information). Then they either transfer the live calls immediately (according to our rules) or schedule the caller to our web calendars (Calendly) for a call back. Absolutely seamless and 24/7 chat handling, all US time zones. Smith.ai is probably saving my firm $25k per year (probably a lot more) in receptionist services if we had a live person or team trying to answer chats 24/7 or even 12 hours a day. I test them periodically and they are always perfect. They follow a very detailed set of rules for how to handle chats and route them accordingly. Then they send a complete transcript of the chat to the distribution list we provide so all the right people see it (sales, office administrator, CEO). Tech support is super responsive and make changes to the script/rules almost immediately. They also provide other services we're not using but that I plan to later this year. Specifically, conflict checking new clients, collections, bi-lingual answering and chat, and more sophisticated lead qualification. They are awesome, and I've worked with many services that claim to do what Smith.ai does. None of the other even come close. Highly recommend.
Olivia Sheppard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Smith.ai Live Website Chat is being used by my solo practice law firm. Smith.ai website chat receptionists and virtual call receptionists take all of my firm's potential new client phone calls. They screen out cases that do not fit my criteria and nurture leads that are potential cases for my firm.
Gyi Tsakalakis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At AttorneySync, we use Smith.ai for our clients as well as our own business. Smith.ai Live Website Chat helps us deliver answers to people in our network. It's really been a game-changer in terms of fielding website inquiries. We are big fans.
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