SMS-Magic

SMS-Magic is a conversational messaging platform developed by Screen-Magic Mobile Media Pvt. Ltd. that enables businesses of all sizes to engage with their audience through various messaging channels such as text, WhatsApp, Facebook Messenger, and LINE. According to the vendor, this platform is utilized by professionals in sales and marketing, customer service representatives, contact center managers, staffing agencies, and financial services providers, among others.

Key Features

Conversational Messaging: According to the vendor, businesses can engage with their audience through text, WhatsApp, Facebook Messenger, and LINE, facilitating personalized conversations and building rapport with customers.

Native conversational messaging application for your CRM: The vendor claims seamless integration with Salesforce and Zoho CRM, allowing businesses to centralize and manage customer conversations in one place and access customer insights for more personalized interactions.

Mobile App: The vendor offers the SMS-Magic Mobile App for instant support and engagement on-the-go, enabling personalized customer experiences and access to conversation history across mobile and CRM systems.

Messaging Solutions For Your Industry: According to the vendor, SMS-Magic provides tailored messaging solutions for various industries, including Financial Services, Staffing, Healthcare & Wellness, Product Sales, and Higher Education, addressing industry-specific challenges and requirements.

Global Messaging: According to the vendor, businesses can reach their audience worldwide with global messaging capabilities, communicating with customers across different countries and regions and overcoming language barriers with multilingual support.

Omnichannel: According to the vendor, SMS-Magic allows businesses to engage with customers through SMS, MMS, Facebook, WhatsApp, and LINE, providing a seamless and personalized experience regardless of the channel used.

Message Delivery: The vendor claims that SMS-Magic offers out-of-the-box dashboards to track and control SMS messaging results, providing real-time insights and analytics on message delivery and failures, as well as key metrics such as message delivery rates and response time.

Compliance: According to the vendor, SMS-Magic helps businesses ensure compliance with regulations such as GDPR, TCPA, CASL, CCPA, and more, by capturing consent, managing opt-ins and opt-outs, and maintaining an audit trail and evidentiary record.

Analytics: The vendor states that SMS-Magic provides powerful analytics dashboards to gain insights into messaging performance, tracking key metrics such as delivery rates, response time, and credits usage, and enabling businesses to conduct root-cause analysis and take corrective actions based on analytics.