TrustRadius: an HG Insights company

SMSAPI

Score9.1 out of 10

3 Reviews and Ratings

What is SMSAPI?

SMSAPI is a bulk SMS messaging service available via the Customer Portal, mobile app or by integrating SMS API, enabling integration with one's own IT systems, including e-commerce and CRM.

The vendor states SMSAPI service is used by 7000 customers, both the largest global concerns, local businesses as well as public institutions and offices.

The platform enables running personalized advertising and promotional SMS campaigns and supports customer service activities through automated and trigger-based text communication.

SMSAPI platform is integrated with marketing tools and popular services, including Zapier, Shoper, PrestaShop, Magento, Shoplo, IAI-Shop, WordPress, SALESmanago, edrone, Salesforce and Google services.

Categories & Use Cases

Media

SMSAPI Customer Portal

Powerful SMS sending platform.

Use Cases and Deployment Scope

We use SMSAPI in our client's projects. Mainly it is useful for sending urgent notifications ex. Action required from the user. Moreover, it's used as remarketing channel for registered users that not decided to purchase or as promotional offers with additional items on sale or discounts.

Pros

  • Easy integration with API.
  • Two main methods of showing sender in inbox.
  • Sending SMS from application.

Cons

  • Everything is ok.

Return on Investment

  • Boost CTR & sales.
  • Helps with abandoned baskets.
  • Improves UX and engagement.

Other Software Used

FreshMail, Google Workspace