Name: SMTX Business Service Catalogue
Author: SMTX

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Augmented Reality Development

Chatbot

Performance Testing

Development

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Intellectual Property (IP) Management

Meeting Management

PDF Editors

Enterprise

Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Storage

Complex Event Processing

Converged Network Adapters (CNAs)

Data Center Virtualization

Database DevOps

Density-Optimized Servers

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Network Performance Monitoring

OpenStack Cloud

Remote Desktop

SaaS Backup

SaaS Management

Server Virtualization

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Telecom Expense Management (TEM)

Test Management

Unified Communications Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Contest Management

Email Marketing

Enterprise Marketing Management

Local Marketing

Market Intelligence

Marketing Automation

Mobile Advertising

Referral Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Wireframing

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Enablement

Sales Performance Management

Sales

Construction Workforce Management

Dental

Direct Secure Messaging

Financial Services CRM

Medical Office EMR & EHR

Mobility as a Service

Vertical-Specific

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The SMTX Business Service Catalogue is a software solution designed to assist service providers in organizing and managing their service offerings. According to the vendor, it is specifically tailored for IT Service Management, Human Resources, Facilities Management, Customer Support, and Service Providers across various industries. The SMTX Business Service Catalogue provides tools and features to define, publish, and maintain a service catalog that aligns with changing business requirements.

## Key Features

**Service Catalogue**: According to the vendor, the software allows organizations to create and manage a hierarchical structure of services, defining boundaries, service definitions, costs, and SLA achievements.

**Dynamic Service Catalogue**: The vendor claims that the software enables the maintenance and publication of an up-to-date Service Catalogue that accurately reflects the current service offerings, ensuring consistent quality and informing stakeholders of changes.

**Innovative Navigation**: The vendor states that the software utilizes sunburst navigation for easy browsing of the service catalog hierarchy, providing an intuitive and user-friendly interface for service teams and customers.

**Actor Definition**: The software enables the definition of responsible parties for service contracts and maintenance, ensuring clear ownership and accountability, as claimed by the vendor.

**Workflow Triggers**: According to the vendor, the software allows the definition of specific actions and processes triggered at different service points, automating workflow processes for efficient handling of service requests and tasks.

**Version Tracking**: The vendor claims that the software enables the comparison of service versions over time, providing visibility into changes and updates made to services.

**Service Calculations**: According to the vendor, the software calculates service values across the hierarchy, providing insights into the costs and performance of services.

**Service Status**: The vendor states that the software provides a visual representation of service performance, allowing users to quickly assess how services are performing.

**Hierarchy Editing**: The vendor claims that the software allows for easy editing and management of the service hierarchy, ensuring that the catalog remains up-to-date and aligned with business requirements.

**Email-to-Ticket Conversion**: According to the vendor, the software converts incoming emails into tickets, simplifying the creation and tracking of service requests without relying solely on self-service portals.

Propel (or PropelPLM) headquartered in Santa Clara offers their Product Lifecycle Management application. Built on Salesforce, Propel is available in varying editions supporting quality management, product information management (PIM), as well as project costing, custom objects & API, product specifications, and various collaboration tools.

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SMTX Business Service Catalogue

Product Information Management (PIM) is software that helps companies to centralize and harmonize all the technical and marketing information of their catalogs and products. A PIM stores all product-related data including multi-lingual data, in a single catalog that is used to feed product data to channel partners.

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TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Product Information Management (PIM) Software

SMTX Business Service Catalogue

Overview

What is SMTX Business Service Catalogue?