SnapEngage

SnapEngage

About TrustRadius Scoring
Score 7.6 out of 100
SnapEngage

Overview

Recent Reviews

Thumbs Up for SnapEngage

9 out of 10
March 27, 2022
We use SnapEngage to communicate with prospective students, alumni, and community members in real-time. We are able to troubleshoot …
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Oh Snap!Engage

9 out of 10
June 19, 2019
Our company utilizes SnapEngage to host a chat on our website currently. We are looking to expand outwards to adding this to our blogs. I …
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Pricing

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Business

60/month

Cloud
includes 4 agents licenses

Plus

140/month

Cloud
includes 8 agent licenses, premium integrations

Premier

420/month

Cloud
includes 16 agent licenses, premium integrations, advanced features

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://snapengage.com/live-chat-pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $60 per month

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is SnapEngage?

SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are automatically added to support cases and leads. The vendor’s value proposition is that SnapEngage is an easy way to connect, communicate and ultimately convert website visitors into friends.

SnapEngage Features

  • Supported: Proactive Chat
  • Supported: Intelligent Integration
  • Supported: Look and Feel Customization
  • Supported: SMS-to-Chat
  • Supported: File Exchange
  • Supported: Secure Data Transfer / PCI Compliance
  • Supported: Co-Browsing
  • Supported: Advanced API

SnapEngage Screenshots

SnapEngage is easy to install on any website and helps convert website visitors into engaged customers.

SnapEngage Video

SnapEngage Conversations Hub

SnapEngage Integrations

SnapEngage Competitors

SnapEngage Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesAll
Supported LanguagesArabic, Azerbaijini, Canadian French, Chinese (simplified and traditional), Czech, Danish, Dutch, English, Estonia, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmal and Nynorsk), Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish

Comparisons

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Frequently Asked Questions

How much does SnapEngage cost?

SnapEngage starts at $60.

Who uses SnapEngage?

The most common users of SnapEngage are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (26)

Ratings

Reviews

(1-8 of 8)
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June 19, 2019

Oh Snap!Engage

Jillian Kreider | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
Alec Dibble | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I selected Snapengage primarily based on its price and Salesforce integration. I believed, when I was evaluating options, that Snapengage had the best integration for the lowest cost. It also had several other features that were required like Javascript integration.