SnapEngage Delivers what its Promise
We mainly use Snapengage for customer support engagement where visitors can make a follow up with their pending cases or ask general …
Starting at $60 per month
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What is SnapEngage?
SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me"…
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Information Technology Project Management
ecustom Solutions Inc (Marketing & Advertising, 201-500 employees)
Pricing
Business
60/month
Cloud
includes 4 agents licenses
Plus
140/month
Cloud
includes 8 agent licenses, premium integrations
Premier
420/month
Cloud
includes 16 agent licenses, premium integrations, advanced features
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://snapengage.com/live-chat-pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $60 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SnapEngage?
SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are automatically added to support cases and leads. The vendor’s value proposition is that SnapEngage is an easy way to connect, communicate and ultimately convert website visitors into friends.
SnapEngage Features
- Supported: Proactive Chat
- Supported: Intelligent Integration
- Supported: Look and Feel Customization
- Supported: SMS-to-Chat
- Supported: File Exchange
- Supported: Secure Data Transfer / PCI Compliance
- Supported: Co-Browsing
- Supported: Advanced API
SnapEngage Screenshots
SnapEngage Integrations
- Salesforce Sales Cloud
- HubSpot Marketing Hub
- SAP Business ByDesign
- Microsoft Dynamics 365
- UserVoice
- Hootsuite Pro Unpublished
- Zendesk Suite
- Desk.com (discontinued)
- MindTouch
- Basecamp
- Highrise CRM (discontinued)
- Jira Software
- FogBugz
- Join.me (discontinued)
- Help Scout
- WordPress
- Cakemail
- Instapage
- Magento Commerce
- part of Adobe Commerce Cloud
SnapEngage Competitors
SnapEngage Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | All |
| Supported Languages | Arabic, Azerbaijini, Canadian French, Chinese (simplified and traditional), Czech, Danish, Dutch, English, Estonia, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmal and Nynorsk), Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish |
Frequently Asked Questions
SnapEngage starts at $60.
The most common users of SnapEngage are from Mid-sized Companies (51-1,000 employees).
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(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
SnapEngage is a versatile software that has proven to be beneficial in various use cases. One of its primary applications is capturing website traffic and facilitating online conversations, allowing both customers and companies to visually see and understand each other's perspectives. This has led to improved response accuracy and a better overall customer experience. The customer care team has successfully adopted SnapEngage, resulting in reduced inbound calls and the ability to provide more personalized support to customers.
The software is primarily used by customer support teams to offer instant online communication and address general inquiries. By implementing SnapEngage, businesses have been able to reduce phone congestion and ensure rapid and efficient customer service through chat. The software provides valuable analytics, customizable experiences, and shortcuts for agents, enhancing usability and efficiency for support teams. Additionally, SnapEngage serves as a sales chat tool on websites, offering a low-friction method for customers to inquire about products or the sales process. It has become an essential component for engaging prospective buyers, converting inquiries into sales opportunities, and supporting the growth of organizations.
Moreover, SnapEngage has found utility beyond customer support and sales teams. It is also widely utilized in educational institutions to communicate with prospective students, alumni, and community members in real-time. This allows educational institutions to troubleshoot issues promptly, provide customer service across regions, and create an interactive platform for seamless communication. Ultimately, SnapEngage's diverse range of features such as proactive chat triggers enables both automated messaging based on various factors and real-time engagement with visitors. This facilitates fast and easy communication for various teams across industries, leading to increased efficiency in engaging, selling, supporting visitors on websites.
Quick Deployment and Immediate Benefits: Many users have found SnapEngage to be quick and easy to deploy, allowing them to start reaping the benefits right away. The product provides a solid price point and delivers everything they expect.
Comprehensive Reporting: Users appreciate that the reporting inside SnapEngage contains all the necessary details required by customer care managers. It provides detailed analytics, making it easy to collect, manage, and report all data.
Helpful and Accessible Customer Support: Customers highly appreciate the support team of SnapEngage for being fast, friendly, and professional in addressing any issues. They are always available and quick to help out with any questions or concerns.
Lack of Notifications: Some users have expressed frustration with the lack of notifications in Snap Engage. They suggest that the system should notify the manager if there are fewer users logged in than usual and provide better notifications to users about logging in and out.
Unfair Chat Assignment System: Several reviewers have mentioned that they found the random assignment system for chat agents to be unfair. They reported that some agents received more chats than others, which led to an uneven distribution of workload.
Confusing Chat Interface: A common complaint among users is the confusing chat interface, especially when it comes to the configuration interface. Some reviewers also felt that styling the chat modal was not straightforward, making customization a challenge.
Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
June 03, 2015
SnapEngage helped us better understand our customer.
SnapEngage has been utilized as a tool to better capture traffic on our website. An unanticipated benefit of the chat messages has been our ability to visually see both our side and the customer side of the conversation. This has allowed us to gain a better understanding of both what is being asked and how we are actually answering all questions. Our customer care team was able to adopt the solution within a few days and has been able to reduce inbound calls through this tool. Customers have been extremely happy with how much more personal of an experience it is when they go to our website.
- The product is quick to deploy and provides benefits right out the gate
- The reporting inside of the system on what is happening contains all details required by our customer care manager
- Their customer care/support staff is extremely helpful and easy to reach.
- The price point is solid, and the product gives you everything that you would expect
- The integration's between salesforce and email have been great.
- I am not sure if it is our users, or the system, but I would like to have the manager notified if the day had less users logged in than a typical day.
- Slightly better notification to the user of when they are logged in/out. Sometimes people step away and forget to log out. Maybe some improvements in this area would be helpful.
- Overall I am very satisfied.
- Able to capture more traffic on website
- Easy to see chats between users and customer so you can correct internal issues.
- May help you organize website to contain details people are most often looking for.
- Reduction in phone calls.
I have not utilized any other products in this space.
Change management was minimal