TrustRadius Insights
SnapEngage is a versatile software that has proven to be beneficial in various use cases. One of its primary applications is capturing …
Starting at $60 per month
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What is SnapEngage?
SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me"…
Recent Reviews
Pricing
Business
60/month
Cloud
includes 4 agents licenses
Plus
140/month
Cloud
includes 8 agent licenses, premium integrations
Premier
420/month
Cloud
includes 16 agent licenses, premium integrations, advanced features
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://snapengage.com/live-chat-pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $60 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SnapEngage?
SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are automatically added to support cases and leads. The vendor’s value proposition is that SnapEngage is an easy way to connect, communicate and ultimately convert website visitors into friends.
SnapEngage Features
- Supported: Proactive Chat
- Supported: Intelligent Integration
- Supported: Look and Feel Customization
- Supported: SMS-to-Chat
- Supported: File Exchange
- Supported: Secure Data Transfer / PCI Compliance
- Supported: Co-Browsing
- Supported: Advanced API
SnapEngage Screenshots
SnapEngage Integrations
- Salesforce Sales Cloud
- HubSpot Marketing Hub
- SAP Business ByDesign
- Microsoft Dynamics 365
- UserVoice
- Hootsuite Pro Unpublished
- Zendesk Suite
- Desk.com (discontinued)
- MindTouch
- Basecamp
- Highrise CRM (discontinued)
- Jira Software
- FogBugz
- Join.me (discontinued)
- Help Scout
- WordPress
- Cakemail
- Instapage
- Magento Commerce
- part of Adobe Commerce Cloud
SnapEngage Competitors
SnapEngage Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | All |
| Supported Languages | Arabic, Azerbaijini, Canadian French, Chinese (simplified and traditional), Czech, Danish, Dutch, English, Estonia, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmal and Nynorsk), Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish |
Frequently Asked Questions
SnapEngage starts at $60.
The most common users of SnapEngage are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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SnapEngage is a versatile software that has proven to be beneficial in various use cases. One of its primary applications is capturing website traffic and facilitating online conversations, allowing both customers and companies to visually see and understand each other's perspectives. This has led to improved response accuracy and a better overall customer experience. The customer care team has successfully adopted SnapEngage, resulting in reduced inbound calls and the ability to provide more personalized support to customers.
The software is primarily used by customer support teams to offer instant online communication and address general inquiries. By implementing SnapEngage, businesses have been able to reduce phone congestion and ensure rapid and efficient customer service through chat. The software provides valuable analytics, customizable experiences, and shortcuts for agents, enhancing usability and efficiency for support teams. Additionally, SnapEngage serves as a sales chat tool on websites, offering a low-friction method for customers to inquire about products or the sales process. It has become an essential component for engaging prospective buyers, converting inquiries into sales opportunities, and supporting the growth of organizations.
Moreover, SnapEngage has found utility beyond customer support and sales teams. It is also widely utilized in educational institutions to communicate with prospective students, alumni, and community members in real-time. This allows educational institutions to troubleshoot issues promptly, provide customer service across regions, and create an interactive platform for seamless communication. Ultimately, SnapEngage's diverse range of features such as proactive chat triggers enables both automated messaging based on various factors and real-time engagement with visitors. This facilitates fast and easy communication for various teams across industries, leading to increased efficiency in engaging, selling, supporting visitors on websites.
Quick Deployment and Immediate Benefits: Many users have found SnapEngage to be quick and easy to deploy, allowing them to start reaping the benefits right away. The product provides a solid price point and delivers everything they expect.
Comprehensive Reporting: Users appreciate that the reporting inside SnapEngage contains all the necessary details required by customer care managers. It provides detailed analytics, making it easy to collect, manage, and report all data.
Helpful and Accessible Customer Support: Customers highly appreciate the support team of SnapEngage for being fast, friendly, and professional in addressing any issues. They are always available and quick to help out with any questions or concerns.
Lack of Notifications: Some users have expressed frustration with the lack of notifications in Snap Engage. They suggest that the system should notify the manager if there are fewer users logged in than usual and provide better notifications to users about logging in and out.
Unfair Chat Assignment System: Several reviewers have mentioned that they found the random assignment system for chat agents to be unfair. They reported that some agents received more chats than others, which led to an uneven distribution of workload.
Confusing Chat Interface: A common complaint among users is the confusing chat interface, especially when it comes to the configuration interface. Some reviewers also felt that styling the chat modal was not straightforward, making customization a challenge.
Attribute Ratings
Reviews
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March 27, 2022
Thumbs Up for SnapEngage
We use SnapEngage to communicate with prospective students, alumni, and community members in real-time. We are able to troubleshoot application and tech issues they're experiencing and send them links to pertinent program information. It's especially helpful in providing customer service across regions where telephone connectivity is more difficult. Team members within our department can also use SnapEngage to communicate with one another.
- Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
- We can see which of our team members are available, busy, or not-available.
- Ability to see some biographical information of chatters and to sync information with Salesforce.
- The team chat is easily missed. The notifications could be made more prominent.
- There's no way to delete old team members from the dashboard.
- We receive email notifications of missed chats and are able to respond to them via email.
- It provides an alternative means of communication that some may prefer to email, phone calls, or campus visits.
- SnapEngage's ability to sync with our other platforms.
- We are able to communicate with a larger swath of prospective students and assist them in real-time.
- We are able to direct prospective students and learners more precisely to the information they need.
- More detailed records of prospective student demographics are gathered and retained.
March 22, 2022
Getting business highlighted with a snap.
I used SnapEngage on my website to attract visitors and customers who can quickly connect with us and get these questions or concerns answered quickly by using SnapEngage chat agent, it was quite useful in terms of marketing and sales and getting an idea of the customers and visitors what actually they are needing and their requirement with the current work we are performing instead of getting long email trails with skipped or ignored replies SnapEngage chat agent has given a reliable and most useful component to the organization which helps to grow faster.
- Proactive chat provided in SnapEnagage is pretty useful and less time-consuming, it guides us with the proper instruction where the user is viewing any entitlements for the first time.
- Instant chats with customers or visitors help to get in better touch and give and receive quick responses to run the workload smoother.
- The sneak peek feature in the chat is very good as being on one end we come to know what customer is talking about already so we can give quick responses to them with better ideas.
- The very first time we engage in-app for the widget settings so the code we write may be enhanced well in terms of more flexibility and more UI oriented to get more info from customers.
- There are late responses sometimes not all the time the window gets stuck and kind of log maybe because of the web agent we used it must be work better in Edge or Chrome.
- Whenever customers try to reach us there must be an option implemented in the chat box so users can any professional details of them like name, email, or contact no so we can have a record of the user and can reach out with quick solutions for what they need.
- The chatbox itself is the best feature for my organization and we can customize our user end with our own photo so there will be transparency between the user and the customer.
- The sneak peek feature in the chatbox is top-notch, we can see what users' expectations are and concerns so we can come up with better ideas for them from the very beginning.
- The chatbox given with the details provided of the customer like their geographical location, how many times they visited and the reason behind that is so great and useful.
- There is only a positive impact I got using snap engage chatbox it made the marketing and review thing so easy, its user-friendly UI and use of various features made the way of use easy.
- The ROI is better if your website is in the start stage of business using this app is very useful to make customers and visitors answer their questions if they are having any doubts.
- We made quick deals with customer only by using SnapEngage chatbox.