SnapEngage

SnapEngage

About TrustRadius Scoring
Score 7.6 out of 100
SnapEngage

Overview

Recent Reviews

Thumbs Up for SnapEngage

9 out of 10
March 27, 2022
We use SnapEngage to communicate with prospective students, alumni, and community members in real-time. We are able to troubleshoot …
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Oh Snap!Engage

9 out of 10
June 19, 2019
Our company utilizes SnapEngage to host a chat on our website currently. We are looking to expand outwards to adding this to our blogs. I …
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Pricing

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Business

60/month

Cloud
includes 4 agents licenses

Plus

140/month

Cloud
includes 8 agent licenses, premium integrations

Premier

420/month

Cloud
includes 16 agent licenses, premium integrations, advanced features

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://snapengage.com/live-chat-pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $60 per month

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is SnapEngage?

SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are automatically added to support cases and leads. The vendor’s value proposition is that SnapEngage is an easy way to connect, communicate and ultimately convert website visitors into friends.

SnapEngage Features

  • Supported: Proactive Chat
  • Supported: Intelligent Integration
  • Supported: Look and Feel Customization
  • Supported: SMS-to-Chat
  • Supported: File Exchange
  • Supported: Secure Data Transfer / PCI Compliance
  • Supported: Co-Browsing
  • Supported: Advanced API

SnapEngage Screenshots

SnapEngage is easy to install on any website and helps convert website visitors into engaged customers.

SnapEngage Video

SnapEngage Conversations Hub

SnapEngage Integrations

SnapEngage Competitors

SnapEngage Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesAll
Supported LanguagesArabic, Azerbaijini, Canadian French, Chinese (simplified and traditional), Czech, Danish, Dutch, English, Estonia, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmal and Nynorsk), Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish

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Frequently Asked Questions

How much does SnapEngage cost?

SnapEngage starts at $60.

Who uses SnapEngage?

The most common users of SnapEngage are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (26)

Ratings

Reviews

(1-13 of 13)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
  • We are able to communicate with a larger swath of prospective students and assist them in real-time.
  • We are able to direct prospective students and learners more precisely to the information they need.
  • More detailed records of prospective student demographics are gathered and retained.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • There is only a positive impact I got using snap engage chatbox it made the marketing and review thing so easy, its user-friendly UI and use of various features made the way of use easy.
  • The ROI is better if your website is in the start stage of business using this app is very useful to make customers and visitors answer their questions if they are having any doubts.
  • We made quick deals with customer only by using SnapEngage chatbox.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It has allowed us to provide more service with a much smaller team than our phone team.
  • It provides us with data helpful to not only ourselves, but our marketing team as well.
  • It's customizable so it allows us to create and update our platforms immediately when needed.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • SnapEngage has allowed our SDR team to handle inbound inquiries much more effectively, by being at the ready when the request it hottest, rather than getting to it a few hours or a full day later.
  • Addressing chats / inbound requests in real time also takes work away from the rest of the inbound queue, allowing SDRs to spend less time calling and emailing people that just had a question about a password reset, etc.
  • Additionally, having SnapEngage on the website is just one more channel for our customers and prospects to engage with us. What could be bad about increased engagement?
Alec Dibble | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Provided a relatively low cost sales chat to reduce friction in our sales funnel.
  • Provided full Salesforce integration out-of-the-box, reducing engineering or sales hours required for manual or diy attribution.
  • Did not give all sales chat agents even chat experience based on uneven chat assignments, so employee training and experience was inconsistent.
Jessica Goode | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • We've had nothing but a positive impact on our business objectives... mostly in the area of customer support. We offer 24/7 service to our clients and having the chat widget is a must for us to carry on such a service. In fact, clients sign up with us just for the fact we offer 24/7 service and that is due in part to SnapEngage.
Beth Guido | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Better customer service for sure - our clients LOVE that they can connect to a chat agent within seconds to have their questions answered and/or problems addressed.
  • Faster lead conversion - our clients tend to chat with us first to learn what our service does, which makes it very easy to encourage them to place an order.