TrustRadius Insights
SnapEngage is a versatile software that has proven to be beneficial in various use cases. One of its primary applications is capturing …
Starting at $60 per month
View PricingOverview
What is SnapEngage?
SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me"…
Recent Reviews
Pricing
Business
60/month
Cloud
includes 4 agents licenses
Plus
140/month
Cloud
includes 8 agent licenses, premium integrations
Premier
420/month
Cloud
includes 16 agent licenses, premium integrations, advanced features
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://snapengage.com/live-chat-pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $60 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SnapEngage?
SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are automatically added to support cases and leads. The vendor’s value proposition is that SnapEngage is an easy way to connect, communicate and ultimately convert website visitors into friends.
SnapEngage Features
- Supported: Proactive Chat
- Supported: Intelligent Integration
- Supported: Look and Feel Customization
- Supported: SMS-to-Chat
- Supported: File Exchange
- Supported: Secure Data Transfer / PCI Compliance
- Supported: Co-Browsing
- Supported: Advanced API
SnapEngage Screenshots
SnapEngage Integrations
- Salesforce Sales Cloud
- HubSpot Marketing Hub
- SAP Business ByDesign
- Microsoft Dynamics 365
- UserVoice
- Hootsuite Pro Unpublished
- Zendesk Suite
- Desk.com (discontinued)
- MindTouch
- Basecamp
- Highrise CRM (discontinued)
- Jira Software
- FogBugz
- Join.me (discontinued)
- Help Scout
- WordPress
- Cakemail
- Instapage
- Magento Commerce
- part of Adobe Commerce Cloud
SnapEngage Competitors
SnapEngage Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | All |
| Supported Languages | Arabic, Azerbaijini, Canadian French, Chinese (simplified and traditional), Czech, Danish, Dutch, English, Estonia, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmal and Nynorsk), Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish |
Frequently Asked Questions
SnapEngage starts at $60.
The most common users of SnapEngage are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
SnapEngage is a versatile software that has proven to be beneficial in various use cases. One of its primary applications is capturing website traffic and facilitating online conversations, allowing both customers and companies to visually see and understand each other's perspectives. This has led to improved response accuracy and a better overall customer experience. The customer care team has successfully adopted SnapEngage, resulting in reduced inbound calls and the ability to provide more personalized support to customers.
The software is primarily used by customer support teams to offer instant online communication and address general inquiries. By implementing SnapEngage, businesses have been able to reduce phone congestion and ensure rapid and efficient customer service through chat. The software provides valuable analytics, customizable experiences, and shortcuts for agents, enhancing usability and efficiency for support teams. Additionally, SnapEngage serves as a sales chat tool on websites, offering a low-friction method for customers to inquire about products or the sales process. It has become an essential component for engaging prospective buyers, converting inquiries into sales opportunities, and supporting the growth of organizations.
Moreover, SnapEngage has found utility beyond customer support and sales teams. It is also widely utilized in educational institutions to communicate with prospective students, alumni, and community members in real-time. This allows educational institutions to troubleshoot issues promptly, provide customer service across regions, and create an interactive platform for seamless communication. Ultimately, SnapEngage's diverse range of features such as proactive chat triggers enables both automated messaging based on various factors and real-time engagement with visitors. This facilitates fast and easy communication for various teams across industries, leading to increased efficiency in engaging, selling, supporting visitors on websites.
Quick Deployment and Immediate Benefits: Many users have found SnapEngage to be quick and easy to deploy, allowing them to start reaping the benefits right away. The product provides a solid price point and delivers everything they expect.
Comprehensive Reporting: Users appreciate that the reporting inside SnapEngage contains all the necessary details required by customer care managers. It provides detailed analytics, making it easy to collect, manage, and report all data.
Helpful and Accessible Customer Support: Customers highly appreciate the support team of SnapEngage for being fast, friendly, and professional in addressing any issues. They are always available and quick to help out with any questions or concerns.
Lack of Notifications: Some users have expressed frustration with the lack of notifications in Snap Engage. They suggest that the system should notify the manager if there are fewer users logged in than usual and provide better notifications to users about logging in and out.
Unfair Chat Assignment System: Several reviewers have mentioned that they found the random assignment system for chat agents to be unfair. They reported that some agents received more chats than others, which led to an uneven distribution of workload.
Confusing Chat Interface: A common complaint among users is the confusing chat interface, especially when it comes to the configuration interface. Some reviewers also felt that styling the chat modal was not straightforward, making customization a challenge.
Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
March 27, 2022
Thumbs Up for SnapEngage
- We are able to communicate with a larger swath of prospective students and assist them in real-time.
- We are able to direct prospective students and learners more precisely to the information they need.
- More detailed records of prospective student demographics are gathered and retained.
March 22, 2022
Getting business highlighted with a snap.
- There is only a positive impact I got using snap engage chatbox it made the marketing and review thing so easy, its user-friendly UI and use of various features made the way of use easy.
- The ROI is better if your website is in the start stage of business using this app is very useful to make customers and visitors answer their questions if they are having any doubts.
- We made quick deals with customer only by using SnapEngage chatbox.
March 14, 2020
Solid chat software
- It's a positive way to offer an additional method of contacting us.
June 19, 2019
Oh Snap!Engage
- We actually had a sale during our trial period so ROI was almost instantaneous for us
- We have more traffic coming our way from users
- We see more interaction on our website
May 15, 2019
Great bang for the buck in more ways than one!
- It has allowed us to provide more service with a much smaller team than our phone team.
- It provides us with data helpful to not only ourselves, but our marketing team as well.
- It's customizable so it allows us to create and update our platforms immediately when needed.
September 17, 2018
Engaging with your Web Visitors is a snap, with SnapEngage!
- SnapEngage has allowed our SDR team to handle inbound inquiries much more effectively, by being at the ready when the request it hottest, rather than getting to it a few hours or a full day later.
- Addressing chats / inbound requests in real time also takes work away from the rest of the inbound queue, allowing SDRs to spend less time calling and emailing people that just had a question about a password reset, etc.
- Additionally, having SnapEngage on the website is just one more channel for our customers and prospects to engage with us. What could be bad about increased engagement?
May 17, 2018
SnapEngage is All the Rage
- SnapEngage has allowed us to provide a high level of customer service that is scalable.
September 13, 2016
Can Your Website Talk?
Score 9 out of 10
Vetted Review
Verified User
- Allowed me to focus more on my visitors needs.
- Provided a relatively low cost sales chat to reduce friction in our sales funnel.
- Provided full Salesforce integration out-of-the-box, reducing engineering or sales hours required for manual or diy attribution.
- Did not give all sales chat agents even chat experience based on uneven chat assignments, so employee training and experience was inconsistent.
June 03, 2015
SnapEngage helped us better understand our customer.
- Able to capture more traffic on website
- Easy to see chats between users and customer so you can correct internal issues.
- May help you organize website to contain details people are most often looking for.
- Reduction in phone calls.
August 25, 2014
SnapEngage all the way!
- We've had nothing but a positive impact on our business objectives... mostly in the area of customer support. We offer 24/7 service to our clients and having the chat widget is a must for us to carry on such a service. In fact, clients sign up with us just for the fact we offer 24/7 service and that is due in part to SnapEngage.
August 13, 2014
Give em the pickle through Snap Engage!
Score 8 out of 10
Vetted Review
Verified User
- Better customer service for sure - our clients LOVE that they can connect to a chat agent within seconds to have their questions answered and/or problems addressed.
- Faster lead conversion - our clients tend to chat with us first to learn what our service does, which makes it very easy to encourage them to place an order.
August 07, 2014
SnapEngage. Well worth it!
- It helped get our reps on the phone with prospects quicker
- It documented the dialogue between prospects and reps