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SnapEngage

SnapEngage

Overview

What is SnapEngage?

SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me"…

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Learn from top reviewers

Thumbs Up for SnapEngage

Rating: 9 out of 10
March 27, 2022
IncentivizedVetted ReviewVerified User
We use SnapEngage to communicate with prospective students, alumni, and community members in real-time. We are able to troubleshoot application and tech issues they're experie...
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Verified user
Employee
SnapEngage1 year of experience

Getting business highlighted with a snap.

Rating: 6 out of 10
March 22, 2022
IncentivizedVetted ReviewVerified User
I used SnapEngage on my website to attract visitors and customers who can quickly connect with us and get these questions or concerns answered quickly by using SnapEngage chat...
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Verified user
Engineer
SnapEngage1 year of experience

Solid chat software

Rating: 8 out of 10
March 14, 2020
IncentivizedVetted ReviewVerified User
We use SnapEngage as our Chat software on our company website. It offers instant online communication between our visitors and the support team. It allows a customer to reach ...
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Melissa McCormack
Manager - Customer Service
Senior Manager Customer Experience
Constant Therapy
SnapEngage3 years of experience

Oh Snap!Engage

Rating: 9 out of 10
June 19, 2019
IncentivizedVetted ReviewVerified User
Our company utilizes SnapEngage to host a chat on our website currently. We are looking to expand outwards to adding this to our blogs. I would say that currently, we have abo...
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Jillian Kreider
Employee - Marketing
Communications Specialist and TLS Sales
RIEGL USA
SnapEngage2 years of experience

Great bang for the buck in more ways than one!

Rating: 10 out of 10
May 15, 2019
IncentivizedVetted ReviewVerified User
We used SnapEngage to initiate an online chat option for our customers. SnapEnage not only alleviates our phone congestion but allows us to service customers more rapidly and ...
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Michael Jacobson
Manager - Customer Service
Manager E-Services
Step Up For Students
SnapEngage3 years of experience
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Pricing

View all pricing

Business

60/month

Cloud
includes 4 agents licenses

Plus

140/month

Cloud
includes 8 agent licenses, premium integrations

Premier

420/month

Cloud
includes 16 agent licenses, premium integrations, advanced features

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://snapengage.com/live-chat-pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $60 per month
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Product Details

What is SnapEngage?

SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are automatically added to support cases and leads. The vendor’s value proposition is that SnapEngage is an easy way to connect, communicate and ultimately convert website visitors into friends.

SnapEngage Features

  • Supported: Proactive Chat
  • Supported: Intelligent Integration
  • Supported: Look and Feel Customization
  • Supported: SMS-to-Chat
  • Supported: File Exchange
  • Supported: Secure Data Transfer / PCI Compliance
  • Supported: Co-Browsing
  • Supported: Advanced API

SnapEngage Screenshots

Screenshot of SnapEngage is easy to install on any website and helps convert website visitors into engaged customers.

SnapEngage Integrations

SnapEngage Competitors

SnapEngage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesAll
Supported LanguagesArabic, Azerbaijini, Canadian French, Chinese (simplified and traditional), Czech, Danish, Dutch, English, Estonia, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmal and Nynorsk), Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish

Frequently Asked Questions

SnapEngage starts at $60.

LiveChat, Olark, and Velaro Live Chat are common alternatives for SnapEngage.

The most common users of SnapEngage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 13)

Solid chat software

Rating: 8 out of 10
Incentivized
March 14, 2020
MM
Melissa McCormack
Senior Manager Customer Experience
Constant Therapy (Health, Wellness and Fitness, 11-50 employees)
Vetted Review
Verified User
SnapEngage
3 years of experience
Pros
  • The chat is easily customizable.
  • The chat interface from the support side is easy to use and to manage multiple at a time.
  • The software provide detailed analytics.
Cons
  • Some of the analytics metrics could be better.
  • They should offer an option to customize the agent "on" and "off" hours.

Oh Snap!Engage

Rating: 9 out of 10
Incentivized
June 19, 2019
JK
Jillian Kreider
Communications Specialist and TLS Sales
RIEGL USA (Information Technology and Services, 51-200 employees)
Vetted Review
Verified User
SnapEngage
2 years of experience
View profile
Pros
  • Customer service
  • Ease of use
  • Clean user interface
Cons
  • N/A

Great bang for the buck in more ways than one!

Rating: 10 out of 10
Incentivized
May 15, 2019
MJ
Michael Jacobson
Manager E-Services
Step Up For Students (Non-Profit Organization Management, 201-500 employees)
Vetted Review
Verified User
SnapEngage
3 years of experience
Pros
  • Technically strong: easy to use and no issues with the software.
  • Great customer support: they're always available and always quick to help out.
  • Analytics are great: easy to collect, manage and report all data.
Cons
  • None I can think of!

Getting business highlighted with a snap.

Rating: 6 out of 10
Incentivized
March 22, 2022
Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employees
Vetted Review
Verified User
SnapEngage
1 year of experience
Pros
  • Proactive chat provided in SnapEnagage is pretty useful and less time-consuming, it guides us with the proper instruction where the user is viewing any entitlements for the first time.
  • Instant chats with customers or visitors help to get in better touch and give and receive quick responses to run the workload smoother.
  • The sneak peek feature in the chat is very good as being on one end we come to know what customer is talking about already so we can give quick responses to them with better ideas.
Cons
  • The very first time we engage in-app for the widget settings so the code we write may be enhanced well in terms of more flexibility and more UI oriented to get more info from customers.
  • There are late responses sometimes not all the time the window gets stuck and kind of log maybe because of the web agent we used it must be work better in Edge or Chrome.
  • Whenever customers try to reach us there must be an option implemented in the chat box so users can any professional details of them like name, email, or contact no so we can have a record of the user and can reach out with quick solutions for what they need.

Thumbs Up for SnapEngage

Rating: 9 out of 10
Incentivized
March 27, 2022
Verified User
Employee in Customer Service
Education Management Company, 501-1000 employees
Vetted Review
Verified User
SnapEngage
1 year of experience
Pros
  • Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
  • We can see which of our team members are available, busy, or not-available.
  • Ability to see some biographical information of chatters and to sync information with Salesforce.
Cons
  • The team chat is easily missed. The notifications could be made more prominent.
  • There's no way to delete old team members from the dashboard.
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