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SnapSurveys

Score8.3 out of 10

16 Reviews and Ratings

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What is SnapSurveys?

Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services.

Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys supports all survey modes, including: Online, Mobile (including iPad/iPhone/Android), Paper, Kiosk, Phone, Scanning, and Tablet PC, in any language with robust analysis and reporting capabilities, including tables, charts, reports, and descriptive and multivariate statistics.

The survey software is very extensible – MS Access or SQL database connectivity and seamless integration with SPSS and MS Office.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features SnapSurveys has to offer, as determined by TrustRadius' reviewers.
Based on 16 ratings of SnapSurveys's features
View all features

Top Performing Features

  • Survey templates

    Includes a selection of pre-made survey templates for different types of surveys.

    Category average: 8.2

  • Themes

    Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

    Category average: 7.3

  • Custom logo/branding

    Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

    Category average: 7.8

Areas for Improvement

  • Compliance

    Supports privacy compliance and confidentiality standards, such as HIPPA.

    Category average: 8.8

  • Vendor-offered crowdsourcing

    Vendor offers access to an audience or panel of respondents.

    Category average: 7.9

  • Respondent restrictions

    Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.

    Category average: 8.2

Reviews

What users are saying about SnapSurveys.
View all reviews

Snap Survey helps you in a SNAP!

Incentivized
Paola CedenoView profile
Event and Data Management Specialist in Information Technology at Prime Time Palm Beach County (11-50 employees employees)

Pros

  • Online surveys
  • Ability to print surveys
  • Uploading process of paper surveys
  • User friendly

Cons

  • A larger discount for non profits
  • Complex logic
  • Conditional formatting

Return on Investment

  • Been able to have more completion on surveys.
  • Able to stay within our budget.
  • User friendly.

Usability

Probably the best survey software in the world....

Tamara GooderhamView profile
Founder TG Research at TG Research (Myself Only employees)

Pros

  • Snap has wonderful vast functionality. I love showing off it's latest new features!
  • As well as online surveys, you can produce mobile, paper and kiosk versions with Snap.
  • You can run surveys in multiple languages (including double-byte such as Japanese and Chinese) and analyze all the results together.
  • Smart reporting is definitely worth checking out if you have multiple tailored reports to produce over time.
  • Their support people are extremely professional and knowledgeable.
  • Their worksheets (available on their website) are invaluable and very well written.
  • Their Research Department, staffed by guru users of the software, can provide additional resource for a fee.

Cons

  • Some functions can be a little fiddly to set up if you don't use them very often but usability has definitely improved since I started using version 4+ in 1997!

Return on Investment

  • Using a professional survey package enhances my reputation as a research professional.
  • I have been able to use the software's functionality to exceed my clients expectations.

Usability

Snap Survey! Great all arounder

Incentivized
Verified User
Employee in Marketing (11-50 employees employees)

Pros

  • Survey development
  • Data collection
  • Quick analysis
  • Interactive tutorials

Cons

  • Nothing really. It's fine the way it is. Much cheaper than some competitors.

Return on Investment

  • Save more money than using competitive product and does the same thing
  • Faster implementation
  • Targeting specific respondents

Alternatives Considered

Qualtrics, SurveyGizmo and SurveyMonkey

Other Software Used

Qualtrics, SurveyGizmo

Snap Surveys Review

Naomi TylerView profile
Research Analyst in Research & Development at SRI International (1001-5000 employees employees)

Pros

  • Snap provides the programmer with a lot of control on the back end of surveys. There is room for complicated skip patterns, seeding data (both from a linked database and from answers to previous questions), derived variables, masking questions, etc.
  • Snap allows you to format the survey and make it look more professional and appealing than other survey programs do.
  • Snap allows us to easily roll-out of administration. We often launch a survey and need to add respondents after the initial launch. This is a very easy process.

Cons

  • Snap needs to provide better documentation and support. It is a very powerful tool, but I often can't access the power because their training or help tools are not there. (However, they are very helpful if you call or email them.)
  • I wish Snap was more "programmer friendly." What I mean by that is that I would like to be able to open up a single space where I can write and edit the code for my skip patterns and other programmed options for all of my questions. Currently I need to open every question individually to edit the code behind it. The space given to edit the code is extremely small as well, so if the code is long I cannot see it all at one time.
  • I wish Snap was more intuitive. Most things are accomplished through a drop down menu, but I can never find what I'm looking for and the names for the tools don't make sense to me.

Return on Investment

  • Our aim is to create surveys that are easy to use from the respondents perspective. Snap helps us do that.
  • Snap allows us to be more creative and push the limits with surveys in a way that we could not do with paper surveys.

Snap Surveys aren't a snap but their sophistication allowed us to solve a complex problem

Jonathan Crane
Staff Associate in Professional Services at Econometrica, Inc. (51-200 employees employees)

Pros

  • File upload capability: I can build a question such that the user can attach a file to the survey as part of an answer
  • Complex logic: Snap Surveys is the most sophisticated survey software I have used in this regard. Skip logic, answer piping, etc are all very advanced
  • Customer Support: I get a live response either right when I call or a call back within a few hours. Their tech support and sales people are top-notch.

Cons

  • Difficulty of use: Since the software has such sophistication, using all the features requires a very detailed understanding which takes a lot of time and effort.
  • Tiering of features: The licensing model is a bit unclear and not the easiest to understand.

Return on Investment

  • Successful completion of project: Snap Surveys helped us implement a system that met the complex needs of the project. The client is happy.

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