TrustRadius Insights
Snap is a versatile survey tool that has been widely used by various organizations and institutions for a range of purposes. For instance, …
Starting at $695 per year
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What is SnapSurveys?
Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services.Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys supports all survey modes,…
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Pricing
Online/Mobile
$695
Cloud
per year
Paper Scanning
$2,395
Cloud
per year
Paper Scanning - Perpetual License
3,995
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is SnapSurveys?
Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services.
Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys supports all survey modes, including: Online, Mobile (including iPad/iPhone/Android), Paper, Kiosk, Phone, Scanning, and Tablet PC, in any language with robust analysis and reporting capabilities, including tables, charts, reports, and descriptive and multivariate statistics.
The survey software is very extensible – MS Access or SQL database connectivity and seamless integration with SPSS and MS Office.
SnapSurveys Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Phone surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
SnapSurveys Integrations
- IBM SPSS Statistics
- Microsoft Office
- SQL
SnapSurveys Competitors
SnapSurveys Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web, Tablet, Kiosk |
| Supported Countries | North America, Europe, South America, Asia |
| Supported Languages | All |
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(14)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Snap is a versatile survey tool that has been widely used by various organizations and institutions for a range of purposes. For instance, many users rely on Snap to conduct large-scale web-based surveys across the Commonwealth of Massachusetts, allowing them to gather valuable insights from adults throughout the state. This has been particularly useful for benchmarking and longitudinal tracking studies.
Additionally, Snap serves as an invaluable tool for evaluating customer satisfaction. Organizations use it to track satisfaction levels with their helpline services, evaluate trainers, courses, conferences, and retreats, and measure program effectiveness. By utilizing Snap's customizable survey capabilities, users have been able to delve deep into specific areas of interest and gain actionable feedback.
Moreover, Snap has proven to be highly beneficial in marketing research organizations. It offers full functionality and professional surveys, making it a preferred choice for conducting online surveys. Its ability to handle complex skip patterns and ensure secure data collection adds to its appeal.
In the realm of higher education, Snap is utilized for a variety of assessment purposes. It facilitates assessing classroom learning outcomes and gathering feedback about the campus environment. The inclusive survey administration methods offered by Snap, including paper, tablet, PDF, and online options, ensure that all demographics can participate.
Snap Surveys is also used by government agencies and contractors to support various projects. For example, a Federal Government contractor utilizes Snap to support several government agencies primarily for a project supporting the Centers for Medicare and Medicaid Services CMS. Additionally, Snap serves as a user-friendly solution for smaller surveys or as a file upload location for collecting submissions.
Lastly, Snap is highly valued for brand trackers and short customer experience surveys that are not overly complex. Its user-friendly interface and affordability make it an attractive option for developing and collecting survey data.
Overall, Snap's versatility and range of use cases make it a valuable tool for organizations looking to gather data, evaluate performance, and make informed decisions.
Easy to use and powerful: Snap Survey Software has been praised by many users for its ease of use and powerful capabilities. It offers an integrated approach to questionnaire design and database structure, making it a user-friendly tool for conducting surveys efficiently.
Intuitive software with robust features: Users have repeatedly highlighted the intuitive nature of Snap Survey Software, despite its impressive range of features. This combination allows users of all levels to navigate the software easily and take full advantage of its capabilities.
Excellent questionnaire design and reporting functionality: Reviewers have commended Snap Survey Software for its excellent questionnaire design features and comprehensive reporting capabilities. These include basic cross tabs and statistical analysis tools that provide valuable insights into survey data.
Difficult Learning Curve: Several users have found the learning curve of SNAP to be exhausting due to the abundance of customizable options, requiring a detailed understanding that can be time-consuming and effort-intensive.
Lack of User-Friendly Interface: Some users have expressed frustration with SNAP's user interface, mentioning that it could benefit from a more aesthetically pleasing design. They also find it difficult to locate specific tools in the drop-down menu and suggest that the names of the tools are not intuitive.
Inadequate Documentation and Support: Users believe that the documentation and support provided by SNAP could be improved. Some users suggest that certain functions in SNAP could be made easier to use without needing to consult the FAQ or contact tech support, indicating a need for clearer instructions or tutorials.
Users have provided a range of recommendations based on their experiences with Snap survey tool. The most common recommendations can be summarized as follows:
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Snap is highly regarded as a versatile and efficient survey tool that caters to all sectors, making work easier for users. Users appreciate its ability to handle various types of surveys and find it to be superior to other tools in terms of functionality and cost-effectiveness.
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Users recommend using Snap for its user-friendly interface, which benefits both consumers and businesses. They find it easy to navigate and understand, allowing them to create surveys with ease. However, some users suggest that more user-friendly tools should be made available to assist users in creating surveys, enhancing the overall experience.
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While Snap is considered a democratic option in terms of cost, users suggest that it is best suited for those who are seeking a professional survey tool with ample flexibility and intend to use it regularly. This recommendation highlights the value that Snap provides to users who require a reliable and powerful survey solution.
Overall, the recommendations from users emphasize the positive aspects of Snap as an effective and user-friendly survey tool, while also suggesting potential areas for improvement to enhance the user experience.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
March 14, 2021
Snap Survey helps you in a SNAP!
- Online surveys
- Ability to print surveys
- Uploading process of paper surveys
- User friendly
- A larger discount for non profits
- Complex logic
- Conditional formatting
November 29, 2018
Snap Survey! Great all arounder
- Survey development
- Data collection
- Quick analysis
- Interactive tutorials
- Nothing really. It's fine the way it is. Much cheaper than some competitors.
November 20, 2015
Probably the best survey software in the world....
Score 10 out of 10
Vetted Review
Verified User
- Snap has wonderful vast functionality. I love showing off it's latest new features!
- As well as online surveys, you can produce mobile, paper and kiosk versions with Snap.
- You can run surveys in multiple languages (including double-byte such as Japanese and Chinese) and analyze all the results together.
- Smart reporting is definitely worth checking out if you have multiple tailored reports to produce over time.
- Their support people are extremely professional and knowledgeable.
- Their worksheets (available on their website) are invaluable and very well written.
- Their Research Department, staffed by guru users of the software, can provide additional resource for a fee.
- Some functions can be a little fiddly to set up if you don't use them very often but usability has definitely improved since I started using version 4+ in 1997!
April 29, 2015
Snap Surveys Review
Score 7 out of 10
Vetted Review
Verified User
- Snap provides the programmer with a lot of control on the back end of surveys. There is room for complicated skip patterns, seeding data (both from a linked database and from answers to previous questions), derived variables, masking questions, etc.
- Snap allows you to format the survey and make it look more professional and appealing than other survey programs do.
- Snap allows us to easily roll-out of administration. We often launch a survey and need to add respondents after the initial launch. This is a very easy process.
- Snap needs to provide better documentation and support. It is a very powerful tool, but I often can't access the power because their training or help tools are not there. (However, they are very helpful if you call or email them.)
- I wish Snap was more "programmer friendly." What I mean by that is that I would like to be able to open up a single space where I can write and edit the code for my skip patterns and other programmed options for all of my questions. Currently I need to open every question individually to edit the code behind it. The space given to edit the code is extremely small as well, so if the code is long I cannot see it all at one time.
- I wish Snap was more intuitive. Most things are accomplished through a drop down menu, but I can never find what I'm looking for and the names for the tools don't make sense to me.
December 04, 2014
Snap Surveys aren't a snap but their sophistication allowed us to solve a complex problem
Score 6 out of 10
Vetted Review
Verified User
- File upload capability: I can build a question such that the user can attach a file to the survey as part of an answer
- Complex logic: Snap Surveys is the most sophisticated survey software I have used in this regard. Skip logic, answer piping, etc are all very advanced
- Customer Support: I get a live response either right when I call or a call back within a few hours. Their tech support and sales people are top-notch.
- Difficulty of use: Since the software has such sophistication, using all the features requires a very detailed understanding which takes a lot of time and effort.
- Tiering of features: The licensing model is a bit unclear and not the easiest to understand.
July 01, 2014
Snaps Surveys
- The training helped me to customize surveys for the different departments that the office of IR served.
- Surveys were easy to create and gathering information was made easy because SnapsSurveys worked well with SPSS.
- Once surveys were created I could scan them and have the results to my boss in less than an hour depending on the size of the survey group.
- Snaps customer service reps were always willing to help.
- Free online basic training.
- FAQ section for the beginners.
- SNAPs wizard to help make the surveys.
March 01, 2014
SnapSurveys: a full featured questionnaire design and analysis progam at a reasonable price
Score 10 out of 10
Vetted Review
Verified User
- Snap Survey Software is fairly easy to use and is very powerful. As the researcher writes the questionnaire, the database structure, routing patterns, format, layout are all integrated. For something so powerful, it is amazingly intuitive.
- In addition to being an excellent questionnaire designer, it has terrific reporting capability from basic cross tabs to statistical analysis. Because the analytic functionality is built into the program, the data is clean and it minimizes analysis mistakes which can easily be made by transferring data into a standalone analysis package. Most statistical analysis (T test, Z test, Chi Square, Mean, Median, Mode, Std Deviation ... can be done in this program. Unless you are using higher level statistics this package can serve your needs.
- Snap 11 know has "Smart reporting" capability which is more complex and not for everyone but if you need it, it can be terrific. We are using it to provide standard reports, in which the time periods change. For each quarter, we can generate a new standardized report with new charts and analysis with just a few keystokes.
- Snap WebHost allows us to collect data and manage the survey on the web. We use it for consumer web-surveys and also as a computer aided data entry device for our internal work.
- While SNAP does a great job of providing instruction worksheets that can help researchers "muddle through" some of the less known survey features. Some of the time I wish that they could just make some of the functions easier, without needing to look at the FAQ worksheets or email tech support.
- They provide a variety of standard tables and charts and you can tweak and save for your own templates. However, they provide the ability to change so many things, that it can be a bit exhausting trying and testing each little change to get it just right. I think they could make that process a bit quicker and shrink the learning curve.
- While I have been using this program regularly for over 20 years and have seen the functionality grow to where it is today, I think if you only use it occasionally, it may be a challenge when you come back to it to remember how everything works. The good news is that free Tech Support is part of the annual maintenance contract and they are great and very responsive.
March 01, 2014
SnapSurveys equals great variety.
Score 8 out of 10
Vetted Review
Verified User
- Provides a great selection of mediums for administering surveys.
- Has the ability to administer your survey in many languages.
- Great support for products.
- Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing.