StringeeX

StringeeX Reviews

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Timmy Đỗ | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using StringeeX to communicate with our customers and manage their information so every one of our staff may access it easily via their personal devices like a laptop or smartphone. However, customers' information is still secured due to role assignments. Our Sales and Customer Service Department are using it mostly to trade with our local partners or second distributors.
  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
  • It can totally replace the CRM.
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.

StringeeX Scorecard Summary

Feature Scorecard Summary

Contact Center Software (13)
87%
8.7
Agent dashboard (1)
91%
9.1
Validate callers (1)
91%
9.1
Outbound response (1)
73%
7.3
Call forwarding (1)
91%
9.1
Click-to-call (CTC) (1)
91%
9.1
Warm transfer (1)
73%
7.3
Predictive dialing (1)
91%
9.1
Interactive voice response (1)
91%
9.1
REST APIs (1)
91%
9.1
Call scripts (1)
91%
9.1
Call tracking (1)
91%
9.1
Multichannel integration (1)
91%
9.1
CRM software integration (1)
73%
7.3
Workforce Optimization (WFO) (9)
81%
8.1
Inbound call routing (1)
82%
8.2
Omnichannel inbound routing (1)
82%
8.2
Recording (1)
91%
9.1
Quality management (1)
82%
8.2
Call analytics (1)
82%
8.2
Historical reporting (1)
82%
8.2
Live reporting (1)
82%
8.2
Customer surveys (1)
73%
7.3
Customer interaction analytics (1)
73%
7.3

What is StringeeX?

StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden Gate, TP bank, VNDIRECT, VietinBank Insurance, etc. They invite readers to start a free trial to see StringeeX in action.

StringeeX Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Video channel
  • Supported: Live chat channel
  • Supported: Social media channels
  • Supported: Mobile applications

StringeeX Screenshots

StringeeX report & monitorStringeeX ticket reportStringeeX report callStringeeX ticketing systemStringeeX ticket report

StringeeX Integrations

StringeeX Competitors

StringeeX Pricing

StringeeX Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)35%
Enterprises (more than 500 employees)5%

StringeeX Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesVietnam, North America, Australia, Asia