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StringeeX

StringeeX

Overview

What is StringeeX?

StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly,…

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Recent Reviews

Great value!

8 out of 10
June 21, 2022
Incentivized
StringeeX allows me to monitor my salesforce and keep track of all requests with one application in lieu of several different apps that I …
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Pricing

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N/A
Unavailable

What is StringeeX?

StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness.…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://stringeex.com/en/price

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Product Demos

Demo tích hợp StringeeX với Hubspot

YouTube
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Product Details

What is StringeeX?

StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden Gate, TP bank, VNDIRECT, VietinBank Insurance, etc. They invite readers to start a free trial to see StringeeX in action.

StringeeX Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Video channel
  • Supported: Live chat channel
  • Supported: Social media channels
  • Supported: Mobile applications

StringeeX Screenshots

Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system

StringeeX Video

StringeeX Video Contact Center Demo

StringeeX Integrations

StringeeX Competitors

StringeeX Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesVietnam, North America, Australia, Asia

StringeeX Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)35%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews and Ratings

(2)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
June 21, 2022

Great value!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
StringeeX allows me to monitor my salesforce and keep track of all requests with one application in lieu of several different apps that I would need to switch back and forth between.
  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
  • I would like to see a decrease in dropped calls.
  • Increased support for older Ios systems
In my day to day it is wonderful for integrating my team under one interface and allows us to focus on the job at hand instead of switching back and forth between multiple programs. It is less suited for remote work where it seems that the stability of one's internet provider comes into play.
Contact Center Software (13)
83.07692307692308%
8.3
Agent dashboard
90%
9.0
Validate callers
80%
8.0
Outbound response
90%
9.0
Call forwarding
90%
9.0
Click-to-call (CTC)
90%
9.0
Warm transfer
70%
7.0
Predictive dialing
70%
7.0
Interactive voice response
60%
6.0
REST APIs
90%
9.0
Call scripts
90%
9.0
Call tracking
80%
8.0
Multichannel integration
90%
9.0
CRM software integration
90%
9.0
Workforce Optimization (WFO) (9)
72.22222222222223%
7.2
Inbound call routing
80%
8.0
Omnichannel inbound routing
80%
8.0
Recording
70%
7.0
Quality management
70%
7.0
Call analytics
60%
6.0
Historical reporting
60%
6.0
Live reporting
70%
7.0
Customer surveys
80%
8.0
Customer interaction analytics
80%
8.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • The analytics have helped me better address areas of need with my staff.
The support team is more responsive and addresses issues in a timely manner.
Timmy Đỗ | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are using StringeeX to communicate with our customers and manage their information so every one of our staff may access it easily via their personal devices like a laptop or smartphone. However, customers' information is still secured due to role assignments. Our Sales and Customer Service Department are using it mostly to trade with our local partners or second distributors.
  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
  • It can totally replace the CRM.
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Contact Center Software (13)
95.38461538461539%
9.5
Agent dashboard
100%
10.0
Validate callers
100%
10.0
Outbound response
80%
8.0
Call forwarding
100%
10.0
Click-to-call (CTC)
100%
10.0
Warm transfer
80%
8.0
Predictive dialing
100%
10.0
Interactive voice response
100%
10.0
REST APIs
100%
10.0
Call scripts
100%
10.0
Call tracking
100%
10.0
Multichannel integration
100%
10.0
CRM software integration
80%
8.0
Workforce Optimization (WFO) (9)
88.88888888888889%
8.9
Inbound call routing
90%
9.0
Omnichannel inbound routing
90%
9.0
Recording
100%
10.0
Quality management
90%
9.0
Call analytics
90%
9.0
Historical reporting
90%
9.0
Live reporting
90%
9.0
Customer surveys
80%
8.0
Customer interaction analytics
80%
8.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • Expensive monthly fee.
StringeeX has more functions that I want.
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
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