We are using StringeeX to communicate with our customers and manage their information so every one of our staff may access it easily via their personal devices like a laptop or smartphone. However, customers' information is still secured due to role assignments. Our Sales and Customer Service Department are using it mostly to trade with our local partners or second distributors.
- Multiple devices supported.
- Friendly user interface.
- Easily to synchronize data to CRM and ERP.
- It can totally replace the CRM.
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.