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StringeeX

StringeeX

Overview

What is StringeeX?

StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly,…

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Recent Reviews

Great value!

8 out of 10
June 21, 2022
Incentivized
StringeeX allows me to monitor my salesforce and keep track of all requests with one application in lieu of several different apps that I …
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Pricing

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What is StringeeX?

StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness.…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://stringeex.com/en/price

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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What is CrazyCall?

CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects.CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser…

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Product Demos

Demo tích hợp StringeeX với Hubspot

YouTube
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Product Details

What is StringeeX?

StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden Gate, TP bank, VNDIRECT, VietinBank Insurance, etc. They invite readers to start a free trial to see StringeeX in action.

StringeeX Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Video channel
  • Supported: Live chat channel
  • Supported: Social media channels
  • Supported: Mobile applications

StringeeX Screenshots

Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system

StringeeX Video

StringeeX Video Contact Center Demo

StringeeX Integrations

StringeeX Competitors

StringeeX Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesVietnam, North America, Australia, Asia

StringeeX Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)35%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews and Ratings

(2)

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