Great value!
StringeeX allows me to monitor my salesforce and keep track of all requests with one application in lieu of several different apps that I …
Overview
What is StringeeX?
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly,…
Recent Reviews
Pricing
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What is StringeeX?
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness.…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://stringeex.com/en/price
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Demo tích hợp StringeeX với Hubspot
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is StringeeX?
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden Gate, TP bank, VNDIRECT, VietinBank Insurance, etc. They invite readers to start a free trial to see StringeeX in action.
StringeeX Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Social media channels
- Supported: Mobile applications
StringeeX Screenshots
StringeeX Video
StringeeX Video Contact Center Demo
StringeeX Integrations
- HubSpot CRM
- Bitrix24
- Salesforce
- 1office
- fastwork
- getFly
- perob
- abit
StringeeX Competitors
- Zendesk Suite
- Talkdesk
- Aircall
- CloudTalk
- avaya contact center
StringeeX Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Vietnam, North America, Australia, Asia |
StringeeX Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 35% |
| Enterprises (more than 500 employees) | 5% |
Comparisons
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Reviews and Ratings
(2)Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
June 21, 2022
Great value!
StringeeX allows me to monitor my salesforce and keep track of all requests with one application in lieu of several different apps that I would need to switch back and forth between.
- It records and monitors calls impeccably.
- The support team is very reliable and efficient.
- The interface is very user friendly.
- I would like to see a decrease in dropped calls.
- Increased support for older Ios systems
83.07692307692308%
8.3
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7.2
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- The analytics have helped me better address areas of need with my staff.
The support team is more responsive and addresses issues in a timely manner.
April 28, 2020
Excellent customer care solution
Score 9 out of 10
Vetted Review
Verified User
We are using StringeeX to communicate with our customers and manage their information so every one of our staff may access it easily via their personal devices like a laptop or smartphone. However, customers' information is still secured due to role assignments. Our Sales and Customer Service Department are using it mostly to trade with our local partners or second distributors.
- Multiple devices supported.
- Friendly user interface.
- Easily to synchronize data to CRM and ERP.
- It can totally replace the CRM.
95.38461538461539%
9.5
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8.9
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- Expensive monthly fee.
StringeeX has more functions that I want.