Overview
What is Social Intents?
Social Intents is a live chat tool for Zoom, Microsoft Teams, Webex, and Slack, from the company of the same name headquartered in Atlanta.
Pricing
Starter
$49
Basic
$79
Pro
$132
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $49 per month
Product Demos
Adding Live Chat to Microsoft Teams - Social Intents Knowledge Base
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Social Intents?
Social Intents offers a live chat and customer communication platform that integrates with Microsoft Teams, Slack, Google Chat, and Zoom, allowing businesses to engage with customers directly from these platforms. Additionally, users can create 1-click ChatGPT-powered chatbots for their website, WhatsApp, Facebook Messenger, and SMS, with seamless handoffs to human agents when necessary.
The hybrid AI chatbot system is designed to reduce customer service costs, improve team efficiency, and enhance customer satisfaction by escalating more complex queries to human agents. These AI chatbots are adaptable to various business needs. Social Intents also provides a 14-day free trial for businesses to explore the platform's capabilities.
Social Intents Features
Chat Automation Features
- Supported: Real-time messaging
- Supported: Chat notifications
- Supported: Prospecting
- Supported: Third-party integrations
- Supported: Chat widgets
- Supported: Chat transfer
Chat Analytics and Reports Features
- Supported: Chat history and transcripts
- Supported: Chat reporting
- Supported: Chat and web analytics
Social Intents Screenshots
Social Intents Video
Social Intents Integrations
- Microsoft Teams
- Slack
- Google Chat
- Zoom Workplace
- ChatGPT
- Messenger
Social Intents Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Social Intents Customer Size Distribution
| Consumers | 15% |
|---|---|
| Small Businesses (1-50 employees) | 35% |
| Mid-Size Companies (51-500 employees) | 35% |
| Enterprises (more than 500 employees) | 15% |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Social Intents offers a range of features that have proven valuable in solving various business problems for users. With the ability to communicate with other customer support representatives in real-time, users have experienced efficient collaboration, resulting in improved customer service. The option to transfer files during chat sessions has significantly sped up the support process, saving valuable time for both agents and customers.
Managing interactions with customers has become easier for users, particularly when reaching out to other team members for answers or assistance. Furthermore, diligent bug fixes by the support team have ensured a smooth LiveChat experience for users. The software has allowed customer support representatives to quickly and easily connect with their team members, especially when immediate assistance is needed.
By sending updates through Slack, users have been able to stay well-informed about website visitors and effectively coordinate their responses. This has led to improved response times for user inquiries on the platform, enabling users to provide timely answers within minutes instead of days. Additionally, the product provides a convenient solution for users who need to assist customers while on the phone, ensuring they can still offer real-time support.
Overall, Social Intents addresses key business problems such as collaboration inefficiencies, lengthy response times, and difficulties in managing customer interactions. With its various features and seamless integration with platforms like Slack, it proves to be a valuable tool for improving customer service and enhancing overall customer experiences.
Efficient Real-time Chat Feature: Multiple users have found the real-time chat feature in Social Intents to be highly beneficial, allowing them to effortlessly provide answers to a large number of inquiries. This indicates that the chat feature is reliable and efficient in handling high volumes of questions.
Responsive Online Support: Users appreciate the responsive and helpful customer support provided by Social Intents. This suggests that the support team is readily available to assist users with any issues or concerns they may have, enhancing their overall experience with the software.
Seamless Integration with Slack: Many reviewers liked how Social Intents seamlessly integrates with Slack, making it easy for them to communicate with their coworkers. This integration enhances collaboration and communication within a professional setting, streamlining workflows and improving efficiency.
Defaulting Questions: Some users have expressed the desire for the ability to default certain questions when opening a chat, as it would help create consistent paths and streamline their interactions with customers.
Offline Chat Issues: Several reviewers have mentioned that they experienced occasional issues with the software incorrectly showing chats as offline, even when they were online and available to receive messages. This inconsistency in displaying chat availability has been a source of dissatisfaction for some users.
Performance Affected by System Jamming: A few users have reported that the performance of Social Intents can be negatively affected by system or internet jamming, which may lead to disruptions in functionality. These technical issues have impacted the user experience for a small number of customers.