TrustRadius Insights
Social Mention has been widely used by users to track their social media mentions, tags, and campaigns across various platforms. It …
Overview
What is Social Mention?
Social Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.
Recent Reviews
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What is Social Mention?
Social Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Mention?
Mention is a social media monitoring tool. Users can create alerts for their company name, product or competitors. The vendor aims to help companies get updated in real-time by tracking the most relevant mentions over the web and social web. The vendor’s value proposition is that Mention enables…
What is Zoho Social?
Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of…
Product Demos
Demo: How to use Social Mention | GPTK | Warren Knight Pt2
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Product Details
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What is Social Mention?
Social Mention Competitors
Social Mention Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Social Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.
Topsy are common alternatives for Social Mention.
The most common users of Social Mention are from Small Businesses (1-50 employees).
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Reviews and Ratings
(19)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Social Mention has been widely used by users to track their social media mentions, tags, and campaigns across various platforms. It provides a convenient and comprehensive way to monitor online conversations about brands and topics of interest. With Social Mention, users can easily stay up-to-date with real-time data analytics on the impact of their campaigns and brand reputation on social media.
Reviewers have found the search and analysis platforms of Social Mention to be highly useful for obtaining valuable insights into their social media performance. The ability to gather and analyze data from multiple social media platforms in one place is a significant advantage. This aggregation feature allows users to gain a comprehensive understanding of user-written content related to their brand or industry, helping them make informed decisions and drive their marketing strategies.
Customers appreciate how Social Mention serves as a central hub for all their social media monitoring needs. By aggregating user-generated content from various platforms, it offers a streamlined approach to accessing information and tracking online conversations about their brand. Having all this data readily available in one platform eliminates the need to navigate through different channels, saving time and effort.
In summary, Social Mention is a powerful tool that enables users to track social media mentions, analyze campaign performance, and gain valuable insights into their brand reputation. Its ability to aggregate user-written content from multiple platforms provides a comprehensive source of information, making it an essential tool for businesses looking to monitor their online presence effectively.
Easy to use: Reviewers have found the tool to be basic and easy to navigate, making it accessible for all users. Some users appreciated its simplicity in gathering social media data without any complications or steep learning curves.
Consolidates information: Users praised the tool's ability to gather all Facebook content into one place, as searching directly on the Facebook platform was more difficult. This feature was particularly helpful for tracking their client's presence and engagement on social media, providing valuable insights about their brand.
Comprehensive monitoring capabilities: Social Mention received positive feedback for its ability to monitor various online websites that mentioned a user's brand, consolidating all the information in one platform. This allowed users to efficiently find and respond to inquiries/comments about their brand, even when there were multiple mentions scattered across different platforms.
Difficulty in Searching for Specific Information: Some users have found it challenging to search for specific information on Twitter or Facebook separately, leading to frustration and inefficiency in finding the desired content.
Limited Filtering Options: Several reviewers have expressed a desire for better filtering options to exclude unrelated brand information and focus on specific items from a certain location. The lack of comprehensive filtering capabilities has made it difficult for users to narrow down their search results effectively.
Inaccurate Data Tracking: A common complaint among users is that the real-time data tracking feature also tracks old campaign data, resulting in incorrect analysis and unreliable results. This issue undermines the trustworthiness of the software's data tracking functionality and hampers its usefulness for accurate performance evaluation.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
June 15, 2018
Social Mention - Product for growth of business
Currently, my company is using Social Mention to analyze campaigns and their performance. Social Mention helps you to find the real-time count of your brand mentions and tags in social media like twitter, facebook and others. Since Facebook and Twitter have the largest number of users, these mediums are a great platform to run campaigns and promote your brand, but it is difficult to track the performance where Social Mention helps and analyze the future predict of the campaign performance.
- Keeps real time data tracking of campaign and brand performance
- Predict future performance
- One can analyse which campaigns and marketing to be done in future to increase sales.
- As it keeps real time data track, it also tracks old campaigns data searching keywords which is wrong and gives wrong analysis.
- Not reliable. But can use it for benefit of campaigns and analyse which campaigns to run.
April 02, 2018
Mention allows brand and campaign management
In a quick snap, you can get a response for your marketing on social media, how your brand is doing, types of people who are interested in your brand, number of tags, number of mentions of your brands, campaigns etc., which helps you decide for future calculations and work. This software gives a magical number to show your client or yourself how your company name or campaign is rising/falling.
- Can predict future response from today's number.
- Let's you judge which types of campaigns to run.
- Has a very well managed dashboard of results.
- The numbers usually we get are not always what we want; it also includes old or other new campaigns and brands names.
- Limited facility under free dashboard.
March 23, 2018
Social Mention Review
- 1. Tracking of social media mentions, tags, campaigns on every social media platform which matters.
- 2. Search and analysis platforms which gives real-time data analytics of how much your campaigns, brands impacts and how much a word is used in posts all over social media.
- 3. Aggregates user-written content from across social media panel into a single platform of information.
- Assembles result in one platform from all over social media.
- Tracking of brands and campaigns impact over users. how much it is retweeted, liked and others. Difficult to scrape manually which social mentions solves very easily.
- Social Mention supports monitoring more than 50 media panels including Facebook, Twitter etc.
- Under the "Free" dashboard you are limited to only receiving weekly results.
- Can't negate those tags which contain my tags.
- Lots of tweets missing, no noise filtering. Sometimes we get very old contents which are not needed.
Score 8 out of 10
Vetted Review
Verified User
- Social Influence: Finds all the mentions on our brand throughout the internet
- Reduces Social Mistakes: Helps us find and respond to inquiries/comments about our brand - which can be difficult when there are multiple mentions.
- Scorecard: Helps keep score of the online passion for your brand.
- Filtering - better filtering of unrelated brand info. i.e. we are only interested in @accav items from the US - not from overseas
February 03, 2014
Great PR Tool
Score 9 out of 10
Vetted Review
Verified User
I used Social Mention to look up certain keywords in tweets. I wanted to see the content my client was being associated with and how many tweets I could find on a specific PR initiative. The sentiment tool helped me see how my client was perceived on social media.
- It grabs key words from tweets and lets you see the frequency of those tweets in real time.
- It's basic and easy to use. I mainly used it for Twitter; however, it helps with Facebook searches too. Finding Facebook content without Social Mention was harder because you cannot search directly on the Facebook platform; Social Mention grabs all the content into one place.
- The number of "unique authors" was especially helpful in providing me with more insight about my client in social media.
- I was never able to find where I could search only Twitter or only Facebook - that could be helpful.
January 27, 2014
Benefits of Social Monitoring Tools: Social Mention
Score 10 out of 10
Vetted Review
Verified User
I have taken the liberty of using Social Mention for researching sentiment about my brand and to see what consumers are saying. It is useful to see what buzz is being said about your brand, positive or negative. It is a great tool to feed various social networks all in one site. It is also useful to see what key terms are being said about your brand or product so that you can use those same keywords on your own site.
- Find sentiment of online buzz for your product/service/brand
- Monitor many different online websites that are talking about your brand all in one place
- Find keywords that are being used by consumers when they think of you
Score 4 out of 10
Vetted Review
Verified User
- Filters the firehose of social media data that inundates everyone worldwide daily.
- Allows topic-based email alerts (the best feature of all).
- Provides positive/negative sentiment and hashtags.
- It has problems sub-filtering keywords by sentiment or by source.
- It has no advanced features in the API addressing the problems with sub-filtering keywords by individual source (like "LA Times" or "Huffington Post").
- When I search, I will get results by default in multiple languages.
- It doesn't provide the power of Moreover for filtering content sources and outputting the results through API.
November 12, 2013
Social Mention Deserves a Small Mention
Score 3 out of 10
Vetted Review
Verified User
- Social Mention does a great job of in-depth searching the internet for mentions of your subject.
- Social Mention accurately records time of last mentions.
- The absence of Social Mention alerts is disappointing. It was a great function.
- Sometimes, Social Mention pulls up hits that are not particularly what I was searching for--even when using advanced search. It's hard to sift through all the hits.