Social Report was first taken on in 2009 for its comprehensive reporting features across multiple social media channels and web tools (including Google Analytics and Active Campaign). This was at a time when even the social media sites didn't even have reporting features. The functionality to share workspaces with clients was surprisingly easy and clients appreciated being able to see real-time results with ease. Given the comprehensive reporting functionality, the cost of Social Report was an easy commitment and remains so today.
For a while we used other social media management tools alongside Social Report. Today however the full set of social media publishing tools, search tools and inbox are used. This allows me and my clients to follow my Digital Business Power programme perfectly, using scheduled messages to promote the business and recycle content, reactive response to people engaging, and proactive actions to raise awareness and engage with prospects and influencers alike.
As a final positive the customer support at Social Report has always been hands on and personal. We have been with them pretty much from the start. On numerous occasions my feedback has turned into new features and no problem has ever gone unanswered. I can't help myself from saying positive things about Social Report.