Soffront CRM

Soffront CRM

Score 7.0 out of 10
Soffront CRM

Overview

What is Soffront CRM?

Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to...
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Recent Reviews

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Reviewer Pros & Cons

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Pricing

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1,000 Emails

$4.00

On Premise
per month

5,000 Emails

$15.00

On Premise
per month

10,000 Emails

$25.00

On Premise
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://soffront.com/enterprise-pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $20 per month
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Product Demos

Soffront CRM and Marketing Automation
01:01
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Product Details

What is Soffront CRM?

Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service.

According to the vendor, the product offers:
  • Sophisticated Drag and Drop Tools
  • Customized Screens, Processes and Business Rules
  • Integrated Modules
  • No Need for a Programmer
The vendor offers in-depth training on how to use the software and access to training resources.


Soffront CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Channel / partner relationship management

Customer Service & Support Features

  • Supported: Case management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Platform Features

  • Supported: Mobile access

Soffront CRM Screenshots

Screenshot of Customer Service Dashboard

Soffront CRM Video

Soffront CRM and Marketing Automation

Soffront CRM Competitors

Soffront CRM Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS

Soffront CRM Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)25%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

 (3)

Attribute Ratings

Reviews

(1-2 of 2)
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Score 7 out of 10
Vetted Review
Verified User
Manage customer relationships of the sales departments. Improve handshake between Marketing & Sales departments to increase Customer Lifetime Value. Create and derive better insights to focus on high-value customers and retain them. Use automation tooling of Soffront CRM to automate/trigger campaigns within email and push channel and push leads to sales.
  • Lead generation
  • Automation
  • Content design
  • Reporting
  • Loyalty features
  • Social media integration
Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
Sales Force Automation (4)
60%
6.0
Customer data management / contact management
90%
9.0
Workflow management
60%
6.0
Territory management
N/A
N/A
Channel / partner relationship management
90%
9.0
Customer Service & Support (2)
50%
5.0
Case management
50%
5.0
Help desk management
50%
5.0
Marketing Automation (2)
95%
9.5
Lead management
100%
10.0
Email marketing
90%
9.0
CRM Project Management (2)
20%
2.0
Task management
N/A
N/A
Reporting
40%
4.0
CRM Reporting & Analytics (3)
46.66666666666667%
4.7
Forecasting
40%
4.0
Pipeline visualization
60%
6.0
Customizable reports
40%
4.0
Customization (1)
70%
7.0
Custom fields
70%
7.0
Security (2)
70%
7.0
Role-based user permissions
80%
8.0
Single sign-on capability
60%
6.0
Social CRM (2)
60%
6.0
Social data
70%
7.0
Social engagement
50%
5.0
Integrations with 3rd-party Software
N/A
N/A
Platform (1)
70%
7.0
Mobile access
70%
7.0
  • Lead generation increase by 12%
  • Opportunity conversion to client increase of 5%
Easy lead generation process. Project time short and good relation with vendor.
Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
Andrew Van Horn | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
I use Soffront for landing pages, email marketing, and as a CRM. It helps having everything in one place with an easy to follow dashboard that keeps everything on track. The assignment of tasks and lead is also valuable for the organization because we all know who is responsible for what. The landing page feature is also nice to automatically have it integrated with the CRM.
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Sales Force Automation (4)
85%
8.5
Customer data management / contact management
90%
9.0
Workflow management
80%
8.0
Territory management
80%
8.0
Channel / partner relationship management
90%
9.0
Customer Service & Support (2)
80%
8.0
Case management
80%
8.0
Help desk management
80%
8.0
Marketing Automation (2)
95%
9.5
Lead management
90%
9.0
Email marketing
100%
10.0
CRM Project Management (2)
85%
8.5
Task management
90%
9.0
Reporting
80%
8.0
CRM Reporting & Analytics (3)
90%
9.0
Forecasting
80%
8.0
Pipeline visualization
90%
9.0
Customizable reports
100%
10.0
Customization (1)
100%
10.0
Custom fields
100%
10.0
Security (2)
80%
8.0
Role-based user permissions
90%
9.0
Single sign-on capability
70%
7.0
Social CRM (2)
65%
6.5
Social data
70%
7.0
Social engagement
60%
6.0
Integrations with 3rd-party Software
N/A
N/A
Platform (1)
60%
6.0
Mobile access
60%
6.0
  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
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