Marketing & Sales handshake how it should be!
Manage customer relationships of the sales departments. Improve handshake between Marketing & Sales departments to increase Customer …
Soffront CRM
Soffront CRM
Soffront CRM
Starting at $20 per month
View PricingOverview
What is Soffront CRM?
Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to...
Read moreRecent Reviews
Reviewer Pros & Cons
View all pros & consPricing
View all pricing1,000 Emails
$4.00
On Premise
per month
5,000 Emails
$15.00
On Premise
per month
10,000 Emails
$25.00
On Premise
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://soffront.com/enterprise-pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $20 per month
Product Demos
Soffront CRM and Marketing Automation
01:01
Product Details
What is Soffront CRM?
Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service.
According to the vendor, the product offers:
According to the vendor, the product offers:
- Sophisticated Drag and Drop Tools
- Customized Screens, Processes and Business Rules
- Integrated Modules
- No Need for a Programmer
Soffront CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Platform Features
- Supported: Mobile access
Soffront CRM Screenshots
Soffront CRM Video
Soffront CRM and Marketing Automation
Soffront CRM Competitors
Soffront CRM Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 25% |
| Enterprises (more than 500 employees) | 50% |
Soffront CRM Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS |
Comparisons
View all alternativesCompare with
osTicket
Compare
Zendesk Support Suite
Compare
Pipedrive
Compare
HaloITSM
Compare
eDesk by xSellco
Compare
BQE Core
Compare
Gladly
Compare
Salesforce
Compare
HubSpot CRM
Compare
Learn More
Zoho CRM
Compare
Microsoft Dynamics 365
Compare
Insightly
Compare
Request a Demo
Sugar Sell (SugarCRM)
Compare
Oracle CX Sales
Compare
Oracle CRM
Compare
Reviews and Ratings
 (3)
Attribute Ratings
Reviews
(1-2 of 2)- Popular Filters
Companies can't remove reviews or game the system. Here's why
June 30, 2022
Marketing & Sales handshake how it should be!
Manage customer relationships of the sales departments. Improve handshake between Marketing & Sales departments to increase Customer Lifetime Value. Create and derive better insights to focus on high-value customers and retain them. Use automation tooling of Soffront CRM to automate/trigger campaigns within email and push channel and push leads to sales.
- Lead generation
- Automation
- Content design
- Reporting
- Loyalty features
- Social media integration
60%
6.0
50%
5.0
95%
9.5
20%
2.0
46.66666666666667%
4.7
70%
7.0
70%
7.0
60%
6.0
N/A
N/A
70%
7.0
- Lead generation increase by 12%
- Opportunity conversion to client increase of 5%
Easy lead generation process. Project time short and good relation with vendor.
May 12, 2017
Soffront and why I use it
I use Soffront for landing pages, email marketing, and as a CRM. It helps having everything in one place with an easy to follow dashboard that keeps everything on track. The assignment of tasks and lead is also valuable for the organization because we all know who is responsible for what. The landing page feature is also nice to automatically have it integrated with the CRM.
- The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
- Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
- The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
- I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
- The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
85%
8.5
80%
8.0
95%
9.5
85%
8.5
90%
9.0
100%
10.0
80%
8.0
65%
6.5
N/A
N/A
60%
6.0
- The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
- The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.