Name: Softbrik
Author: Softbrik

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Document Locator

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Softbrik is a voice-based AI/ML platform that aims to enhance customer feedback, support, and surveys. According to the vendor, this solution allows businesses of various sizes to collect valuable insights from customers, attendees, patients, and students through voice messages. The platform is said to offer personalized conversations at scale, with the goal of improving customer engagement, retention, and satisfaction. Softbrik caters to a wide range of professions and industries, including customer support teams, product managers, marketing professionals, sales teams, and healthcare providers.

**Key Features**

**Voice Feedback**: According to the vendor, businesses can capture customer voice feedback in 10 seconds from all channels. This feature enables them to gather feedback using voice messages from various touchpoints.

**Voice Survey**: Softbrik claims that users can design programmatic voice surveys in minutes with AI analytics. The platform allows businesses to create voice-based surveys to gain insights from customers, with AI analytics providing in-depth analysis of the survey responses.

**Voice Support**: The vendor states that Softbrik offers voice-to-text customer support with efficiency in 20+ languages. Businesses can provide customer support through voice-to-text conversion, facilitating efficient communication with customers in multiple languages.

**Design feedback experience**: Softbrik allows businesses to easily customize feedback forms and surveys, aligning them with their brand and customer needs, as per the vendor's claims.

**Collect voice of customer**: According to the vendor, Softbrik enables businesses to capture valuable insights and feedback from customers through voice messages and surveys, facilitating voice-based communication.

**Analyze and take action**: The vendor claims that AI analytics analyze data and trends to provide actionable insights. Businesses can make informed decisions and take appropriate actions based on the analyzed data.

**Multi-page Surveys**: Softbrik allows businesses to design surveys with multiple pages to capture detailed feedback, according to the vendor.

**Advanced Analytics**: According to the vendor, Softbrik's AI-enabled analytics provide in-depth insights, patterns, and alerts. Businesses can track key performance indicators (KPIs) and gain valuable insights into customer behavior.

**Automated Reporting & Export**: Softbrik offers automated reporting and export features for easy data analysis and sharing, according to the vendor. Businesses can generate reports and export data for further analysis or sharing with stakeholders.

Omnichannel CX

Call Center Standard

Digital CX

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Self-Serve Customer Service Solution

Sprinklr Service

Softbrik

Customer Engagement

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Overview

What is Softbrik?