Overview
What is Softdial Contact Center?
Softdial Contact Center (SCC) is a highly adaptable cloud contact center platform that allows businesses to quickly and easily deploy public, private or hybrid cloud solutions. Its modular design means users can run the entire suite or replace components via powerful APIs. SCC efficiently manages...
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What is Softdial Contact Center?
Softdial Contact Center is a call center software offering from Sytel.
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What is Softdial Contact Center?
Softdial Contact Center (SCC) is a highly adaptable cloud contact center platform that allows businesses to quickly and easily deploy public, private or hybrid cloud solutions. Its modular design means users can run the entire suite or replace components via powerful APIs. SCC efficiently manages communication across all media types such as voice, chat, email and more, automatically distributing sessions between agents, queues and campaigns using the Automatic Session Distributor feature for maximum efficiency.
Designed primarily for large contact centers and enterprises with seamless scalability from 5 seats up to 10,000 plus; this integrated system has consistent agent models meaning easy switching between chatbot and live agents seamlessly. With automatic routing based on customer data, agent data and other external data points SoftDial aims to show business's their best possible outcomes when handling incoming calls whilst maintaining satisfied customers' driven by its comprehensive suite of modules including workforce management features like advanced reporting screen recording predictive dialing campaign management tools amongst others making it an ideal option for both value-added resellers and service providers looking to streamline operations across their organization.
