Name: SoftTech
Author: CallTech Outsourcing

Communications Outsourcing

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Java Technologies

Software Repositories

Development

Business Intelligence (BI)

Collaboration

Contract Management

Electronic Signature

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (USA)

Data Mapping

Data Observability

Data Privacy Management

Fraud Detection

Governance, Risk & Compliance

Hyper-Converged Infrastructure

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

Operating Systems

Packet Analyzer

Single Sign-On

Smart Contracts

Software Defined Storage (SDS)

Software Distribution

Solid State Drives

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Content Creation

Digital Signage

Email Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Animation

Building Information Modeling (BIM)

Equipment Rental

Insurance Suites

Investment Portfolio Management

Legal Billing

Public Sector Software

Tax Practice Management

Vertical-Specific

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SoftTech Outsourcing, developed by CallTech Outsourcing, is a professional outsourcing service designed to cater to the needs of small to medium-sized businesses. According to the vendor, this solution is suitable for call center businesses as well as other industries seeking efficient and reliable outsourcing services.

## Key Features

**Workforce Management System**: SoftTech offers a fully functional Workforce Management System (WFM) that aligns labor management with corporate strategy. It addresses forecasting and budgeting, scheduling, time and attendance, performance management, and compliance, with the goal of streamlining processes to potentially increase efficiency.

**Time and Attendance Tracking**: The WFM system includes time and attendance tracking features, which, according to the vendor, can help businesses accurately monitor employee work hours and ensure compliance with labor regulations.

**Employee Scheduling**: SoftTech's WFM system enables efficient employee scheduling, potentially ensuring optimal staffing levels and minimizing scheduling conflicts, as claimed by the vendor.

**Demand Prediction**: SoftTech's WFM system, according to the vendor, can help businesses accurately predict customer demand, potentially allowing for better resource allocation and improved customer service.

**Payroll and Benefits Administration**: The WFM system streamlines payroll and benefits administration processes, potentially reducing administrative burdens and ensuring accurate and timely compensation for employees, as claimed by the vendor.

**Training Programs**: SoftTech's WFM system includes comprehensive training programs aimed at enhancing employee skills and productivity, potentially leading to improved performance and customer satisfaction, according to the vendor.

**Performance Monitoring**: The WFM system provides tools for performance monitoring, potentially enabling businesses to track and evaluate employee performance, identify areas for improvement, and recognize top performers, as claimed by the vendor.

**Vacation and Leave Planning**: SoftTech's WFM system aims to simplify vacation and leave planning, potentially ensuring smooth operations and minimizing disruptions caused by employee absences, according to the vendor.

**Career Planning**: The WFM system offers career planning features, potentially allowing employees to set goals, track progress, and explore growth opportunities within the organization, as claimed by the vendor.

**Customization Options**: SoftTech's WFM system provides fully customizable options, potentially allowing businesses to tailor the system to their specific needs and preferences, according to the vendor.

Grasshopper Plan

Blackbelt Plan

Master Plan

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Workforce Management is concerned with scheduling and tracking the workforce. This is particularly important for organizations with shift workers and includes applications to track time and attendance, monitor compliance with labor laws, and sometimes includes payroll functionality.

CallTech Outsourcing

Workforce Management Software Features

Workforce Managment software features aid in helping business manage employees and their welfare.

Time and Attendance Tracking

Tracks employees' work hours, breaks, and attendance to ensure accurate payroll processing and compliance with labor regulations.

Scheduling and Shift Management

Allows managers to create, assign, and modify employee schedules, taking into account factors like availability, skillsets, and workload.

Payroll and Attendance Integration

Integrates with payroll systems to streamline the transfer of attendance data for efficient and error-free payroll processing.

Leave Management

Enables employees to request time off, sick leave, or other types of leave, and allows managers to approve or deny these requests.

Workforce Reporting and Analytics

Generates reports on employee attendance, overtime, labor costs, and other workforce data to inform decision-making and optimize operations.

Workforce Compliance Monitoring

Monitors and ensures compliance with labor laws, union agreements, and company policies regarding work hours, breaks, and overtime.

Mobile Accessibility

Provides employees and managers with mobile apps or web portals to access workforce management functions remotely and on-the-go.

Task Assignment and Tracking

Assigns tasks to employees, tracks task progress, and monitors task completion to streamline workflow and improve productivity.

Forecasting and Resource Planning

Utilizes historical data and trends to forecast workforce needs, allocate resources efficiently, and adjust staffing levels as needed

Staffing Forecasting and Resource Planning

Utilizes historical data and trends to forecast workforce needs, allocate resources efficiently, and adjust staffing levels as needed.

Shift Swapping and Time-Off Requests

Allows employees to request shift swaps with colleagues or submit time-off requests, with managers approving changes as necessary to accommodate schedule flexibility.

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Overview

What is SoftTech?