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### Survey Design and Creation
User consensus seems to be that survey design and creation is a strong point of SoGoSurvey. Reviewers consistently praise the platform for its intuitive interface, ease of use in designing surveys, and the availability of a wide range of survey templates. Users appreciate the flexibility in creating surveys, whether it's a simple questionnaire or a multi-level feedback form. The variety of question types and formats offered by SoGoSurvey allows for customization based on specific survey needs, making it a versatile tool for designing and launching surveys efficiently. (Source Reviews: [1](https://www.trustradius.com/reviews/sogolytics-2023-04-12-05-45-36), [2](https://www.trustradius.com/reviews/sogosurvey-2022-07-12-11-18-15), [3](https://www.trustradius.com/reviews/sogolytics-2023-09-26-12-51-01), [4](https://www.trustradius.com/reviews/sogosurvey-2022-05-09-15-36-31), [5](https://www.trustradius.com/reviews/sogosurvey-2021-05-20-08-09-23), [6](https://www.trustradius.com/reviews/sogosurvey-2021-06-28-10-45-14), [7](https://www.trustradius.com/reviews/sogosurvey-2021-06-29-05-43-37), [8](https://www.trustradius.com/reviews/sogosurvey-2021-03-15-09-04-22), [9](https://www.trustradius.com/reviews/sogosurvey-2020-11-23-13-50-24), [10](https://www.trustradius.com/reviews/sogosurvey-2021-05-03-13-15-42), [11](https://www.trustradius.com/reviews/sogosurvey-2020-12-08-18-31-38), [12](https://www.trustradius.com/reviews/sogosurvey-2020-12-16-03-53-18), [13](https://www.trustradius.com/reviews/sogosurvey-2020-11-10-12-42-28), [14](https://www.trustradius.com/reviews/sogosurvey-2020-12-03-10-34-46), [15](https://www.trustradius.com/reviews/sogosurvey-2020-11-16-14-21-37))

### Question Types and Formats
User feedback regarding Sogolytics's question types and formats functionality varies across reviews. Some users appreciate the platform's diverse range of question types and formats, allowing for flexibility in survey design and data collection. They find the variety of question options helpful in tailoring surveys to their specific needs. However, there are also users who express concerns about the limitations of question types and formats, particularly in more complex survey scenarios where advanced question structures are required. This mixed sentiment suggests that while Sogolytics offers a decent selection of question types and formats, there may be room for improvement to cater to a wider range of survey requirements. (Source Reviews: [1](https://www.trustradius.com/reviews/sogolytics-2023-04-12-05-45-36), [2](https://www.trustradius.com/reviews/sogolytics-2023-03-31-22-14-13), [3](https://www.trustradius.com/reviews/sogosurvey-2022-07-12-11-18-15), [4](https://www.trustradius.com/reviews/sogosurvey-2022-05-09-15-36-31), [5](https://www.trustradius.com/reviews/sogosurvey-2021-06-28-10-45-14), [6](https://www.trustradius.com/reviews/sogosurvey-2021-06-29-05-43-37), [7](https://www.trustradius.com/reviews/sogosurvey-2021-03-15-09-04-22), [8](https://www.trustradius.com/reviews/sogosurvey-2020-12-16-03-53-18), [9](https://www.trustradius.com/reviews/sogosurvey-2020-12-08-18-31-38), [10](https://www.trustradius.com/reviews/sogosurvey-2020-11-16-13-51-28), [11](https://www.trustradius.com/reviews/sogosurvey-2020-11-23-13-50-24), [12](https://www.trustradius.com/reviews/sogosurvey-2021-05-03-13-15-42), [13](https://www.trustradius.com/reviews/sogosurvey-2020-11-10-12-42-28), [14](https://www.trustradius.com/reviews/sogosurvey-2020-04-27-10-30-06), [15](https://www.trustradius.com/reviews/sogosurvey-2020-11-10-09-39-33))

### Survey Templates and Customization
Users consistently praise SoGoSurvey's survey tool for its ease of use and customization options. The ability to utilize survey templates for various purposes, whether for short feedback surveys or more extensive questionnaires, has been highlighted as a significant advantage by reviewers. The customization features, such as rating scales, drop-down options, and answer boxes, have been commended for their user-friendly nature and adaptability to different survey needs. While some users noted that more complex survey requirements may necessitate a paid subscription, the general sentiment remains positive towards the platform's survey templates and customization capabilities. (Source Reviews: [1](https://www.trustradius.com/reviews/sogosurvey-2022-05-09-15-36-31), [2](https://www.trustradius.com/reviews/sogosurvey-2020-11-30-13-33-53), [3](https://www.trustradius.com/reviews/sogosurvey-2020-12-08-18-31-38), [4](https://www.trustradius.com/reviews/sogosurvey-2021-03-15-09-04-22), [5](https://www.trustradius.com/reviews/sogosurvey-2020-12-16-03-53-18))

### Data Collection and Distribution
Users generally praise SoGoSurvey for its data collection and distribution capabilities. They appreciate the platform's ease of use and the variety of options available for gathering and disseminating data. Many users highlight the efficiency and simplicity of conducting surveys and collecting responses, emphasizing the platform's user-friendly interface. The ability to deploy surveys in multiple formats and manage campaigns within the system is also commended. Additionally, users value the platform's flexibility in tailoring assessments to specific programs, enabling them to capture relevant and meaningful data effectively. (Source Reviews: [1](https://www.trustradius.com/reviews/sogolytics-2023-04-12-05-45-36), [2](https://www.trustradius.com/reviews/sogolytics-2023-03-31-22-14-13), [3](https://www.trustradius.com/reviews/sogolytics-2023-09-26-12-51-01), [4](https://www.trustradius.com/reviews/sogosurvey-2022-07-12-11-18-15), [5](https://www.trustradius.com/reviews/sogosurvey-2022-05-09-15-36-31), [6](https://www.trustradius.com/reviews/sogosurvey-2021-05-03-13-15-42), [7](https://www.trustradius.com/reviews/sogosurvey-2021-06-28-10-45-14), [8](https://www.trustradius.com/reviews/sogosurvey-2021-06-29-05-43-37), [9](https://www.trustradius.com/reviews/sogosurvey-2020-12-03-10-34-46), [10](https://www.trustradius.com/reviews/sogosurvey-2021-03-15-09-04-22), [11](https://www.trustradius.com/reviews/sogosurvey-2020-12-16-03-53-18), [12](https://www.trustradius.com/reviews/sogosurvey-2020-11-30-08-02-32), [13](https://www.trustradius.com/reviews/sogosurvey-2020-11-23-13-50-24), [14](https://www.trustradius.com/reviews/sogosurvey-2020-11-30-13-33-53), [15](https://www.trustradius.com/reviews/sogosurvey-2020-11-10-09-39-33))

### Reporting and Analysis
Users consistently praise SoGoSurvey's robust reporting and analysis capabilities. They highlight the platform's ability to generate comprehensive reports with clear visualizations, making it easy to communicate results effectively. Reviewers appreciate the platform's accessibility and user-friendly interface, which have proven to be invaluable in enhancing transparency and accountability in their organizations. Additionally, users find SoGoSurvey to be a useful and intuitive tool for running, tracking, and reporting surveys in various languages, especially beneficial for larger organizations seeking to gain insights from the public. Despite some minor drawbacks mentioned by users, such as limitations in saving drilled reports without upgrading to higher packages, the overall sentiment towards SoGoSurvey's reporting and analysis functionalities remains positive and impactful. (Source Reviews: [1](https://www.trustradius.com/reviews/sogosurvey-2022-07-12-11-18-15), [2](https://www.trustradius.com/reviews/sogolytics-2023-09-26-12-51-01), [3](https://www.trustradius.com/reviews/sogosurvey-2022-05-09-15-36-31), [4](https://www.trustradius.com/reviews/sogosurvey-2021-05-20-08-09-23), [5](https://www.trustradius.com/reviews/sogosurvey-2021-05-03-13-15-42), [6](https://www.trustradius.com/reviews/sogosurvey-2020-11-23-13-50-24), [7](https://www.trustradius.com/reviews/sogosurvey-2020-11-10-12-42-28), [8](https://www.trustradius.com/reviews/sogosurvey-2020-11-10-09-39-33), [9](https://www.trustradius.com/reviews/sogosurvey-2020-11-16-13-51-28), [10](https://www.trustradius.com/reviews/sogosurvey-2020-12-08-18-31-38), [11](https://www.trustradius.com/reviews/sogosurvey-2020-03-03-09-50-13), [12](https://www.trustradius.com/reviews/sogosurvey-2020-04-27-10-30-06), [13](https://www.trustradius.com/reviews/sogosurvey-2019-10-18-15-55-37), [14](https://www.trustradius.com/reviews/sogosurvey-2020-03-19-14-33-04), [15](https://www.trustradius.com/reviews/sogosurvey-2019-10-15-10-42-17))

### Data Security and Privacy
Users consistently praise SoGoSurvey for its robust data security and privacy measures, emphasizing the platform's ability to securely collect and protect sensitive information. Reviewers appreciate the anonymity features that allow for confidential data collection, ensuring participant privacy is maintained. The platform's secure data storage and encryption methods are highlighted as key strengths, instilling confidence in users that their data is well-protected. Additionally, the ease of exporting and analyzing data without compromising security standards is a notable advantage mentioned by users. (Source Reviews: [1](https://www.trustradius.com/reviews/sogolytics-2023-03-31-22-14-13), [2](https://www.trustradius.com/reviews/sogosurvey-2022-05-09-15-36-31), [3](https://www.trustradius.com/reviews/sogosurvey-2020-03-03-09-50-13), [4](https://www.trustradius.com/reviews/sogosurvey-2019-10-15-10-42-17))

### Customer Feedback Management
Users consistently praise SoGoSurvey for its user-friendly interface and efficient survey creation and management capabilities. When it comes to customer feedback management, reviewers highlight SoGoSurvey's effectiveness in gathering feedback from various stakeholders, including customers, course candidates, volunteer instructors, and employees. The platform's ability to streamline the feedback collection process and provide valuable insights for continuous improvement is widely appreciated by users. Additionally, SoGoSurvey's flexibility in distributing surveys through different channels and its intuitive feedback analysis features contribute to its positive reputation in the realm of customer feedback management. (Source Reviews: [1](https://www.trustradius.com/reviews/sogosurvey-2021-06-29-05-43-37), [2](https://www.trustradius.com/reviews/sogosurvey-2020-12-16-03-53-18), [3](https://www.trustradius.com/reviews/sogosurvey-2021-05-20-08-09-23), [4](https://www.trustradius.com/reviews/sogosurvey-2020-11-23-13-50-24), [5](https://www.trustradius.com/reviews/sogosurvey-2021-03-15-09-04-22), [6](https://www.trustradius.com/reviews/sogosurvey-2020-10-20-21-36-30), [7](https://www.trustradius.com/reviews/sogosurvey-2020-12-08-18-31-38), [8](https://www.trustradius.com/reviews/sogosurvey-2020-11-10-09-39-33), [9](https://www.trustradius.com/reviews/sogosurvey-2020-12-03-10-34-46), [10](https://www.trustradius.com/reviews/sogosurvey-2020-11-16-13-51-28), [11](https://www.trustradius.com/reviews/sogosurvey-2020-11-30-13-33-53), [12](https://www.trustradius.com/reviews/sogosurvey-2020-03-13-08-03-36), [13](https://www.trustradius.com/reviews/sogosurvey-2020-03-19-14-33-04), [14](https://www.trustradius.com/reviews/sogosurvey-2019-10-18-15-55-37), [15](https://www.trustradius.com/reviews/sogosurvey-2019-10-16-15-19-06))

### Market Research Tools
Users consistently praise SoGoSurvey's market research capabilities, highlighting its effectiveness in gathering insights from diverse audiences. The platform's intuitive interface and diverse question types are commended for catering to various research needs, especially in social sciences and market validation. Additionally, users appreciate the platform's ability to streamline the data collection process, enabling quick analysis and progress tracking. SoGoSurvey's market research tools have proven to be a valuable asset for organizations seeking to understand market trends, define strategies, and gain a competitive edge through informed decision-making. (Source Reviews: [1](https://www.trustradius.com/reviews/sogolytics-2023-03-31-22-14-13), [2](https://www.trustradius.com/reviews/sogosurvey-2022-05-09-15-36-31), [3](https://www.trustradius.com/reviews/sogosurvey-2022-07-12-11-18-15), [4](https://www.trustradius.com/reviews/sogolytics-2023-04-12-05-45-36), [5](https://www.trustradius.com/reviews/sogosurvey-2021-06-28-10-45-14), [6](https://www.trustradius.com/reviews/sogosurvey-2021-05-20-08-09-23), [7](https://www.trustradius.com/reviews/sogosurvey-2020-11-30-13-33-53), [8](https://www.trustradius.com/reviews/sogosurvey-2020-11-16-14-21-37), [9](https://www.trustradius.com/reviews/sogosurvey-2020-04-27-10-30-06), [10](https://www.trustradius.com/reviews/sogosurvey-2020-03-24-14-36-35), [11](https://www.trustradius.com/reviews/sogosurvey-2019-10-18-15-55-37), [12](https://www.trustradius.com/reviews/sogosurvey-2019-12-05-09-48-33), [13](https://www.trustradius.com/reviews/sogosurvey-2020-03-19-14-33-04), [14](https://www.trustradius.com/reviews/sogosurvey-2019-11-19-12-23-32), [15](https://www.trustradius.com/reviews/sogosurvey-2019-10-15-10-42-17))

### Real-Time Feedback and Pulse Surveys
Users consistently praise SoGoSurvey for its real-time feedback and pulse survey capabilities, highlighting its effectiveness in gathering insights from employees and clients. The tool's ability to provide direct access to feedback has been particularly valuable in improving business processes and addressing customer pain points. Users appreciate the efficiency and ease of use in collecting and analyzing data, ultimately leading to enhanced decision-making and continuous improvement efforts. (Source Reviews: [1](https://www.trustradius.com/reviews/sogosurvey-2020-12-08-18-31-38), [2](https://www.trustradius.com/reviews/sogosurvey-2020-12-03-10-34-46))

### User Interface and Usability
Users across various reviews consistently praise SoGoSurvey for its user-friendly interface and high usability. The platform's intuitive design and ease of navigation have been highlighted as key strengths by reviewers. Many users appreciate the simplicity of creating and launching surveys, as well as the availability of a wide variety of question formats. The inclusion of helpful features such as wizards and video guides further enhances the overall user experience. Additionally, the platform's customer support has been commended for its responsiveness and effectiveness in addressing user queries and issues related to usability. (Source Reviews: [1](https://www.trustradius.com/reviews/sogolytics-2023-09-26-12-51-01), [2](https://www.trustradius.com/reviews/sogosurvey-2022-07-12-11-18-15), [3](https://www.trustradius.com/reviews/sogosurvey-2020-12-03-10-34-46), [4](https://www.trustradius.com/reviews/sogosurvey-2020-10-20-21-36-30), [5](https://www.trustradius.com/reviews/sogosurvey-2021-03-15-09-04-22), [6](https://www.trustradius.com/reviews/sogosurvey-2020-12-16-03-53-18), [7](https://www.trustradius.com/reviews/sogosurvey-2020-12-08-18-31-38), [8](https://www.trustradius.com/reviews/sogosurvey-2020-04-27-10-30-06), [9](https://www.trustradius.com/reviews/sogosurvey-2019-12-05-09-48-33))

### Customer Support and Services
User feedback on SoGoSurvey's help features and support services is predominantly positive. Reviewers consistently praise the platform for its efficient help functions, user-friendly interface, and quick response times from the customer service team. Users appreciate the availability of resources, including webinars and training opportunities, which enhance their experience with the tool. The general sentiment is that SoGoSurvey's customer support and services play a significant role in ensuring a smooth and productive user experience. (Source Reviews: [1](https://www.trustradius.com/reviews/sogosurvey-2022-07-12-11-18-15), [2](https://www.trustradius.com/reviews/sogosurvey-2020-10-20-21-36-30), [3](https://www.trustradius.com/reviews/sogosurvey-2021-06-28-10-45-14), [4](https://www.trustradius.com/reviews/sogosurvey-2020-12-08-18-31-38), [5](https://www.trustradius.com/reviews/sogosurvey-2020-11-10-12-42-28), [6](https://www.trustradius.com/reviews/sogosurvey-2021-03-15-09-04-22), [7](https://www.trustradius.com/reviews/sogosurvey-2020-11-30-08-02-32), [8](https://www.trustradius.com/reviews/sogosurvey-2020-12-03-10-34-46), [9](https://www.trustradius.com/reviews/sogosurvey-2020-11-16-14-21-37), [10](https://www.trustradius.com/reviews/sogosurvey-2020-11-23-13-50-24), [11](https://www.trustradius.com/reviews/sogosurvey-2020-12-16-03-53-18), [12](https://www.trustradius.com/reviews/sogosurvey-2020-11-16-13-51-28), [13](https://www.trustradius.com/reviews/sogosurvey-2019-10-18-15-55-37), [14](https://www.trustradius.com/reviews/sogosurvey-2020-03-19-14-33-04), [15](https://www.trustradius.com/reviews/sogosurvey-2020-03-03-09-50-13))

### Training and Support Services
Users consistently praise SoGoSurvey's exceptional customer support and training services. Reviewers highlight the ease of reaching out to customer support through various channels, such as chat and email, and appreciate the prompt and helpful responses they receive. The availability of training opportunities, including webinars and one-on-one sessions, is also lauded for helping users navigate the platform effectively. Additionally, users value the continuous updates and improvements made to the software, which contribute to a positive experience with the training and support services provided by SoGoSurvey. (Source Reviews: [1](https://www.trustradius.com/reviews/sogosurvey-2020-11-23-13-50-24), [2](https://www.trustradius.com/reviews/sogosurvey-2021-05-03-13-15-42), [3](https://www.trustradius.com/reviews/sogosurvey-2020-11-16-14-21-37), [4](https://www.trustradius.com/reviews/sogosurvey-2020-11-30-13-33-53), [5](https://www.trustradius.com/reviews/sogosurvey-2021-06-29-05-43-37), [6](https://www.trustradius.com/reviews/sogosurvey-2020-11-30-08-02-32), [7](https://www.trustradius.com/reviews/sogosurvey-2020-11-16-13-51-28), [8](https://www.trustradius.com/reviews/sogosurvey-2020-10-20-21-36-30), [9](https://www.trustradius.com/reviews/sogosurvey-2020-12-03-10-34-46), [10](https://www.trustradius.com/reviews/sogosurvey-2020-04-27-10-30-06), [11](https://www.trustradius.com/reviews/sogosurvey-2019-10-15-10-42-17))

### Customer Experience Improvement
Users consistently highlight the positive impact of SoGoSurvey on enhancing customer experience improvement within their organizations. They appreciate how the platform enables them to gather valuable feedback from customers, leading to actionable insights for enhancing satisfaction levels. While some users mention areas for improvement in functionality and features, overall, the sentiment leans towards SoGoSurvey being a valuable tool for driving customer experience enhancements. (Source Reviews: [1](https://www.trustradius.com/reviews/sogosurvey-2021-05-20-08-09-23), [2](https://www.trustradius.com/reviews/sogosurvey-2021-06-28-10-45-14), [3](https://www.trustradius.com/reviews/sogosurvey-2020-11-10-09-39-33), [4](https://www.trustradius.com/reviews/sogosurvey-2021-05-03-13-15-42), [5](https://www.trustradius.com/reviews/sogosurvey-2020-12-03-10-34-46), [6](https://www.trustradius.com/reviews/sogosurvey-2020-12-16-03-53-18), [7](https://www.trustradius.com/reviews/sogosurvey-2021-03-15-09-04-22), [8](https://www.trustradius.com/reviews/sogosurvey-2020-10-20-21-36-30), [9](https://www.trustradius.com/reviews/sogosurvey-2020-11-16-14-21-37), [10](https://www.trustradius.com/reviews/sogosurvey-2020-11-30-08-02-32), [11](https://www.trustradius.com/reviews/sogosurvey-2020-12-08-18-31-38), [12](https://www.trustradius.com/reviews/sogosurvey-2020-03-13-08-03-36), [13](https://www.trustradius.com/reviews/sogosurvey-2020-03-03-09-50-13), [14](https://www.trustradius.com/reviews/sogosurvey-2020-03-19-14-33-04), [15](https://www.trustradius.com/reviews/sogosurvey-2020-03-24-14-36-35))

### Employee Engagement Surveys
Users consistently praise SoGoSurvey for its effectiveness in conducting employee engagement surveys. They highlight the platform's ability to enhance employee engagement, strengthen relationships with customers, and provide valuable insights through various question types. The high return on investment and robust reporting capabilities further contribute to the positive user sentiment towards SoGoSurvey's employee engagement survey functionalities. (Source Reviews: [1](https://www.trustradius.com/reviews/sogosurvey-2020-10-20-21-36-30), [2](https://www.trustradius.com/reviews/sogosurvey-2020-12-08-18-31-38), [3](https://www.trustradius.com/reviews/sogosurvey-2020-03-19-14-33-04), [4](https://www.trustradius.com/reviews/sogosurvey-2020-03-03-09-50-13), [5](https://www.trustradius.com/reviews/sogosurvey-2020-03-13-08-03-36))

Cons:

1. Limited reporting options: Some users have mentioned that they found the reporting options in SoGoSurvey to be lacking and would like to see improvements in this area.
2. Difficulty making changes to deployed surveys: Several reviewers have expressed frustration with the process of making changes to a survey after it has been deployed, stating that it is difficult and suggesting the need for a test period before final deployment.
3. Lack of customization and limited functionality at basic levels: Multiple users have stated that they would like more opportunities for customizing responses for survey takers and more reporting options. They also suggest providing additional features at the basic levels of service.

Intuitive User Interface: Users have found the user interface of SoGoSurvey to be very intuitive, making it easy for them to design and edit surveys. Many reviewers mentioned that they were able to navigate the software effortlessly, even without prior experience in survey creation.

Ready-to-Use Survey Templates: The availability of a library of ready-to-use survey templates was highly appreciated by users, as it saved them time and effort in survey creation. Several reviewers mentioned that they were able to quickly get started with their surveys by choosing a template that suited their needs.

Variety of Question Types: The variety of question types offered by SoGoSurvey was praised by users, as it allowed them to keep their surveys interesting and engaging for participants. Many reviewers stated that the wide range of question options provided them with flexibility in designing their surveys.

Users have found SoGoSurvey to be a versatile tool that meets their diverse survey needs. Whether it's conducting simple questionnaires or multi-level feedback forms, the software provides a simple and feature-rich solution. Users appreciate the ability to produce surveys in different formats, such as targeted mailshots or embedded in websites, which enhances accessibility for participants. By using SoGoSurvey, users can easily capture information from website visitors and run conferences seamlessly. The constant updates and addition of new features to the system, along with the excellent support provided by the SoGoSurvey team, have been highly valued by users. The tool is widely utilized for various purposes like gathering client feedback, improving services, and analyzing market research data. With its user-friendly interface and absence of subscription fees, SoGoSurvey stands out as a convenient choice for reaching multiple clients across different locations. The software has demonstrated its effectiveness in conducting employee and customer surveys, collecting feedback on products and services, and measuring the impact of marketing campaigns. Additionally, SoGoSurvey is frequently used in educational settings for teacher evaluations, course assessments, and school climate surveys. Its flexibility allows users to tailor assessments to specific programs and collect relevant data efficiently. Furthermore, non-profit organizations employ SoGoSurvey to engage alumni, gather event feedback, and conduct research projects. Overall, SoGoSurvey proves to be an invaluable asset for various industries seeking comprehensive data collection and analysis solutions. The platform's ease of use, instant report generation, and branding options have garnered positive reviews from users across different domains.

Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

Standard Monthly

Individual Plan - Advantage Annual

Individual Plan - Premier Annual

Team Advantage

Team Premier

NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

CXone Mpower Digital Agent

CXone Mpower Voice Agent

CXone Mpower Omnichannel Agent

CXone Mpower Essential Suite

Cxone Mpower Core Suite

CXone Mpower Complete Suite

CXone Mpower Ultimate Suite

NICE CXone Mpower

Sogolytics

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

SogoCX Demo in (About!) 5 Minutes | Sogolytics

Testimonial – Martin Kelly – SoGoSurvey (now Sogolytics)

Sogolytics Demo: Individual Accounts

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Survey Design: Survey design with SoGoSurvey is quick, easy, and intuitive. To add comments or one of more than 25 question types, simply drag and drop from the left menu.

Survey Distribution: SoGoSurvey provides multiple avenues for expanding survey outreach while maintaining the integrity of data. The most popular distribution options include email, web posting, and social media platforms.

Reports: SoGoSurvey’s customers rave about the versatility of its reports and variety of data analysis options. Reports are easy to run and offer many customization features so you can crunch a few numbers quickly or prepare for a polished presentation.

Surveys: The variety of options for survey design is expansive, including (clockwise, from upper right): themed templates, funky quiz options, inclusion of your organization’s logo (ipad display featured), and basic, professional designs.

Experience management products by Sogolytics enable organizations to improve customer and employee experience through comprehensive feedback collection, data analysis, and clarity on what actions will make the greatest organizational impact.

About Us: SoGoSurvey

Looking to learn? SoGoSurvey offers powerful feedback management solutions to tackle your toughest questions! From customer experience to employee engagement, you can rely on our team, products, and services. See for yourself: https://bit.ly/2HZ2hp0

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

Data Manager

Sogolytics 2023-09-26 12:51:01

Student/Researcher

Sogolytics 2023-03-31 22:14:13

GSAA Volunteer Coordinator

SoGoSurvey 2021-05-03 13:15:42

Sogolytics 2023-04-12 05:45:36

IBM SPSS Statistics

Microsoft Excel

PHD Student

SoGoSurvey 2022-07-12 11:18:15

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Sogolytics
Formerly SoGoSurvey

Overview

What is Sogolytics?