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Sogolytics

Sogolytics
Formerly SoGoSurvey

Overview

What is Sogolytics?

Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.

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Recent Reviews

TrustRadius Insights

Users have found SoGoSurvey to be a versatile tool that meets their diverse survey needs. Whether it's conducting simple questionnaires or …
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TrustRadius Insights
TrustRadius Insights

Review

7 out of 10
April 13, 2023
Incentivized
I am currently using the program to collect data for my research. I plan to collate this data and collate it using external software.
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Go for it

10 out of 10
March 21, 2023
SoGoSurvey is being used by a small private high school. It is used to collect and report customer satisfaction data from students, …
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So Satisfied with SoGo!

10 out of 10
December 15, 2020
STCU uses the SoGoSurvey tool for employee pulse surveys, exit surveys, talent acquisition surveys, new hire surveys, leader/manager …
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SoGoSurvey is SO Good!

8 out of 10
December 03, 2020
Incentivized
SoGo is being used to solicit information from our clients both key-buyers and members (general program users). From the data and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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SB
Samantha Boothe
Data Manager
Andson, Inc (Non-profit Organization Management, 11-50 employees)
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Pricing

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Sogolytics

Sogolytics

N/A
Unavailable

What is Sogolytics?

Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sogosurvey.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Sogolytics Demo: Individual Accounts

YouTube

Testimonial – Martin Kelly – SoGoSurvey (now Sogolytics)

YouTube

SogoCX Demo in (About!) 5 Minutes | Sogolytics

YouTube
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Product Details

What is Sogolytics?

Sogolytics (formerly SoGoSurvey) offers an experience management platform developed to fuel business growth by providing real-time, actionable insights for a range of organizations across industries.

SoGoCX is a comprehensive system for enhancing every aspect of an organization's customer experience. This means: improving conversion rates, streamlining all data management, and understanding customers to drive return on investment. With SoGoCX, organizations leverage touch points to measure key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).

SoGoEX helps organizations gather, analyze, and leverage data to transform the employee experience. The software was designed to allow HR and company leadership to drive organizational change through employee engagement, an exchange of ideas, and providing a secure space for honest feedback.

From designing and distributing a questionnaire to analysis and recommendations, the Sogolytics platform automates data collection and analysis. The solution boasts a strong reporting engine, strong data security, and 24/7 customer support.

Sogolytics Features

  • Supported: Branding
  • Supported: Participation Tracking
  • Supported: Top-Tier Data Privacy and Security
  • Supported: Trend Analysis
  • Supported: Pre-population

Sogolytics Screenshots

Screenshot of Survey Design: Survey design with SoGoSurvey is quick, easy, and intuitive. To add comments or one of more than 25 question types, simply drag and drop from the left menu.Screenshot of Survey Distribution: SoGoSurvey provides multiple avenues for expanding survey outreach while maintaining the integrity of data. The most popular distribution options include email, web posting, and social media platforms.Screenshot of Reports: SoGoSurvey’s customers rave about the versatility of its reports and variety of data analysis options. Reports are easy to run and offer many customization features so you can crunch a few numbers quickly or prepare for a polished presentation.Screenshot of Surveys: The variety of options for survey design is expansive, including (clockwise, from upper right): themed templates, funky quiz options, inclusion of your organization’s logo (ipad display featured), and basic, professional designs.Screenshot of Customer Experience DashboardScreenshot of Customer Experience Survey BankScreenshot of Employee Engagement Designer Dashboard

Sogolytics Video

Welcome to SoGoSurvey!

Sogolytics Integrations

Sogolytics Competitors

Sogolytics Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported LanguagesArabic, Chinese, Dutch, English, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malayalam, Modern Greek (1453-), Nepali, Norwegian, Persian, Polish, Portuguese, Russian, Serbian, Slovak, Spanish, Swedish, Tamil, Thai, Turkish, Urdu, Vietnamese
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Comparisons

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Reviews and Ratings

(36)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found SoGoSurvey to be a versatile tool that meets their diverse survey needs. Whether it's conducting simple questionnaires or multi-level feedback forms, the software provides a simple and feature-rich solution. Users appreciate the ability to produce surveys in different formats, such as targeted mailshots or embedded in websites, which enhances accessibility for participants. By using SoGoSurvey, users can easily capture information from website visitors and run conferences seamlessly. The constant updates and addition of new features to the system, along with the excellent support provided by the SoGoSurvey team, have been highly valued by users. The tool is widely utilized for various purposes like gathering client feedback, improving services, and analyzing market research data. With its user-friendly interface and absence of subscription fees, SoGoSurvey stands out as a convenient choice for reaching multiple clients across different locations. The software has demonstrated its effectiveness in conducting employee and customer surveys, collecting feedback on products and services, and measuring the impact of marketing campaigns. Additionally, SoGoSurvey is frequently used in educational settings for teacher evaluations, course assessments, and school climate surveys. Its flexibility allows users to tailor assessments to specific programs and collect relevant data efficiently. Furthermore, non-profit organizations employ SoGoSurvey to engage alumni, gather event feedback, and conduct research projects. Overall, SoGoSurvey proves to be an invaluable asset for various industries seeking comprehensive data collection and analysis solutions. The platform's ease of use, instant report generation, and branding options have garnered positive reviews from users across different domains.

Intuitive User Interface: Users have found the user interface of SoGoSurvey to be very intuitive, making it easy for them to design and edit surveys. Many reviewers mentioned that they were able to navigate the software effortlessly, even without prior experience in survey creation.

Ready-to-Use Survey Templates: The availability of a library of ready-to-use survey templates was highly appreciated by users, as it saved them time and effort in survey creation. Several reviewers mentioned that they were able to quickly get started with their surveys by choosing a template that suited their needs.

Variety of Question Types: The variety of question types offered by SoGoSurvey was praised by users, as it allowed them to keep their surveys interesting and engaging for participants. Many reviewers stated that the wide range of question options provided them with flexibility in designing their surveys.

Cons:

  1. Limited reporting options: Some users have mentioned that they found the reporting options in SoGoSurvey to be lacking and would like to see improvements in this area.
  2. Difficulty making changes to deployed surveys: Several reviewers have expressed frustration with the process of making changes to a survey after it has been deployed, stating that it is difficult and suggesting the need for a test period before final deployment.
  3. Lack of customization and limited functionality at basic levels: Multiple users have stated that they would like more opportunities for customizing responses for survey takers and more reporting options. They also suggest providing additional features at the basic levels of service.

Attribute Ratings

Reviews

(1-25 of 32)
Companies can't remove reviews or game the system. Here's why
October 02, 2023

Sogolytics for Effective Data Management and Reporting

SB
Samantha Boothe
Data Manager
Andson, Inc (Non-profit Organization Management, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
One of the most significant benefits of using Sogolytics is its robust reporting capabilities. The platform allows us to generate comprehensive reports with clear visualizations, making communicating our results to funders easy. This has greatly enhanced our transparency and accountability, demonstrating the effectiveness and impact of our programs.As a nonprofit organization, we are incredibly grateful for Sogolytics' support to organizations like ours. The platform's accessibility and user-friendly interface have made it an indispensable tool in our efforts to provide quality programs to schools and students in need.
April 13, 2023

Review

Verified User
Contributor in Other
Research Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is suited for less complex surveys where simple questions are required.
It is less suited for more complex surveys where more complex answers are required.
July 13, 2022

Perfect platform for your research

Giovanni Telesca | TrustRadius Reviewer
Giovanni Telesca
PHD Student
Università degli Studi di Siena (Research, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
This software is perfect for research questionnaires to be submitted through social media or other platforms. It has embedded reporting functions that would help you to analyse the data and to have fast glances at how the research is progressing. The great amount of question types can allow researchers to use a comprehensive set of survey and research scales that can fit everybody's needs, especially in the field of social sciences.
May 10, 2022

get the big picture with focus on details

Manaf Naqouri | TrustRadius Reviewer
Manaf Naqouri
Executive Assistant
Datma SARL (Consumer Goods, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
from my experience, I can only highlight scenarios where SoGoSurvey was well suited: data collection to recognize trends, needs, and customer behavior. SoGoSurvey has different packages and a demo version available for enterprise with pro features and premium features that give more control to the user in terms of data segmentation and in-house enterprise deployment
July 13, 2021

Excellent feature rich service that we have been using for a few years now.

CS
Craig Stewart
I.T. Lead
BASICS Scotland (Non-profit Organization Management, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We use Sogosurvey to obtain feedback from course candidates after they have attended a course. This is invaluable to us as the candidates can complete the feedback in their own time after the course is completed rather than them having to do it while attending the course.

We also use SoGoSurvey to get feedback from our volunteer instructors who work for other organizations and at different hours so the ability for them to complete the surveys in their own time is invaluable.
March 18, 2021

SoGoSurvey is the best survey site around according to our results.

DS
David Slade
Account Executive
Keko (Marketing & Advertising, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
SoGoSurvey is very useful to create short, easy-to-use surveys for feedback. The basic setup includes rating scales, drop-down options, checkboxes, and answer boxes which cover the majority of questions needed to be asked. Questions with paragraph box answers can also be easily adapted for shorter or longer answers. For a simple feedback survey, this service is perfect - easy to use for both the survey designer and the survey participant.
For more complex surveys, however, such as one needing an answer matrix or image options, a paid subscription is required. While the interface is still very user-friendly, some may not want to pay for this service.
December 20, 2020

Very satisfied with SoGoSurvey!

Sven Andersson | TrustRadius Reviewer
Sven Andersson
Marketing
Stockholms Analytiska Lab AB (Cosmetics, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Super if you're wanting an easy-to-use survey program, very adaptable, intuitive, and in line with your brand. But if you're a smaller company with somewhat less sophisticated needs and the survey does not need to be company branded, then there are other less costly tools.
December 15, 2020

So Satisfied with SoGo!

MK
Meghan Kidder
Employee Relations and Total Rewards Manager
STCU (Financial Services, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I have been very happy with this survey tool. If you aren't sure where to start, the survey templates provide a really helpful starting point, depending on the reason for your survey. I have found this tool works well for both short surveys, 6 to 8 questions and longer surveys of 15 or more questions. Introducing this survey tool has helped create efficiencies for our onboarding process and the exit process with employees.
December 03, 2020

SoGoSurvey is SO Good!

Verified User
Strategist in Customer Service
Insurance Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
A specific scenario where SoGo was/is well suited is for our member/product user surveys. We are able to very easily construct the survey, import the list and send out. We can then track delivery, respondents and data with great ease. The ease of constructing the survey, distributing it and gathering the data really helps to minimize added work and frustration when gearing up for the more complex work of process improvements and staff training.
November 30, 2020

SoGoSurvey All The Way!

Verified User
Executive in Other
Human Resources Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think for any organization that needs a robust survey software SoGo will meet their needs. I've used other well known products in the past and SoGo is easier to use on all counts. I don't know of any situations where it wouldn't be an excellent choice.
November 27, 2020

Hands Down the Best Survey Platform! Couldn't be Happier!

GL
Garen Lafser
President
Salient Realty Group (Commercial Real Estate, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We only used SoGoSurvey for a market survey for the commercial real estate market in St. Louis, Missouri. For this use, it was perfect. I can imagine it working for a variety of uses as well. The platform makes it super easy to customize your survey and has a great selection of different question types.
November 19, 2020

Love SoGoSurvey - recommend it highly!

KC
Kathleen Callaghan
VP of Content and Training
Nonstop Wellness (Insurance, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The tool has been able to meet all of our needs, and where we've wanted to get creative, the SoGo team has brainstormed solutions with us. So I can't think of a scenario where the tool ISN'T well suited for the research needed. We use it primarily for information gathering surveys and satisfaction surveys. It's worked really well for those.
November 19, 2020

A believer by experience

Verified User
Employee in Information Technology
Commercial Real Estate Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
SoGoSurvey has worked great for the surveys, assessments, and polls that we've created and the time to design and further customize is minimal. The survey metrics are robust, easy to use and can even be immediately created into a Powerpoint slide deck. We currently don't have the CX or EX capabilities.
November 13, 2020

SoGoSurvey: I'll never again create surveys without SoGo.

Verified User
Manager in Quality Assurance
Non-profit Organization Management Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
SoGo is very good for any kind of survey, and has good templates and easy design features. The analysis is very good unless there are open-ended questions. The text analysis is lacking and the work cloud is only offered as part of the Enterprise Package.
November 12, 2020

SoGoSurvey is easy to use, feature rich, with excellent support!

Verified User
Vice-President in Other
Recreational Facilities & Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
SoGoSurvey's basic (paid) service is perfect for requesting basic input and requesting customer satisfaction to 500 - 1000 participants (may be as effective for >1000, but that didn't apply to our application). The more expensive packages offer more features, such as branching, which would be helpful in our application. We found that the Free Service is more for trials, not really good for a live survey.
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