TrustRadius Insights
Users have found SoGoSurvey to be a versatile tool that meets their diverse survey needs. Whether it's conducting simple questionnaires or …
Overview
What is Sogolytics?
Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is Sogolytics?
Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sogosurvey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
2 people also want pricing
Alternatives Pricing
What is LimeSurvey?
LimeSurvey, a German company, offers their open source survey software, available with paid hosted and premium editions.
What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…
Product Demos
Sogolytics Demo: Individual Accounts
YouTube
Testimonial – Martin Kelly – SoGoSurvey (now Sogolytics)
YouTube
SogoCX Demo in (About!) 5 Minutes | Sogolytics
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Sogolytics?
Sogolytics (formerly SoGoSurvey) offers an experience management platform developed to fuel business growth by providing real-time, actionable insights for a range of organizations across industries.
From designing and distributing a questionnaire to analysis and recommendations, the Sogolytics platform automates data collection and analysis. The solution boasts a strong reporting engine, strong data security, and 24/7 customer support.
SoGoCX is a comprehensive system for enhancing every aspect of an organization's customer experience. This means: improving conversion rates, streamlining all data management, and understanding customers to drive return on investment. With SoGoCX, organizations leverage touch points to measure key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
SoGoEX helps organizations gather, analyze, and leverage data to transform the employee experience. The software was designed to allow HR and company leadership to drive organizational change through employee engagement, an exchange of ideas, and providing a secure space for honest feedback.
Sogolytics Features
- Supported: Branding
- Supported: Participation Tracking
- Supported: Top-Tier Data Privacy and Security
- Supported: Trend Analysis
- Supported: Pre-population
Sogolytics Screenshots
Sogolytics Video
Welcome to SoGoSurvey!
Sogolytics Integrations
Sogolytics Competitors
Sogolytics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Languages | Arabic, Chinese, Dutch, English, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malayalam, Modern Greek (1453-), Nepali, Norwegian, Persian, Polish, Portuguese, Russian, Serbian, Slovak, Spanish, Swedish, Tamil, Thai, Turkish, Urdu, Vietnamese |
Comparisons
Compare with
Reviews and Ratings
(36)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found SoGoSurvey to be a versatile tool that meets their diverse survey needs. Whether it's conducting simple questionnaires or multi-level feedback forms, the software provides a simple and feature-rich solution. Users appreciate the ability to produce surveys in different formats, such as targeted mailshots or embedded in websites, which enhances accessibility for participants. By using SoGoSurvey, users can easily capture information from website visitors and run conferences seamlessly. The constant updates and addition of new features to the system, along with the excellent support provided by the SoGoSurvey team, have been highly valued by users. The tool is widely utilized for various purposes like gathering client feedback, improving services, and analyzing market research data. With its user-friendly interface and absence of subscription fees, SoGoSurvey stands out as a convenient choice for reaching multiple clients across different locations. The software has demonstrated its effectiveness in conducting employee and customer surveys, collecting feedback on products and services, and measuring the impact of marketing campaigns. Additionally, SoGoSurvey is frequently used in educational settings for teacher evaluations, course assessments, and school climate surveys. Its flexibility allows users to tailor assessments to specific programs and collect relevant data efficiently. Furthermore, non-profit organizations employ SoGoSurvey to engage alumni, gather event feedback, and conduct research projects. Overall, SoGoSurvey proves to be an invaluable asset for various industries seeking comprehensive data collection and analysis solutions. The platform's ease of use, instant report generation, and branding options have garnered positive reviews from users across different domains.
Intuitive User Interface: Users have found the user interface of SoGoSurvey to be very intuitive, making it easy for them to design and edit surveys. Many reviewers mentioned that they were able to navigate the software effortlessly, even without prior experience in survey creation.
Ready-to-Use Survey Templates: The availability of a library of ready-to-use survey templates was highly appreciated by users, as it saved them time and effort in survey creation. Several reviewers mentioned that they were able to quickly get started with their surveys by choosing a template that suited their needs.
Variety of Question Types: The variety of question types offered by SoGoSurvey was praised by users, as it allowed them to keep their surveys interesting and engaging for participants. Many reviewers stated that the wide range of question options provided them with flexibility in designing their surveys.
Cons:
- Limited reporting options: Some users have mentioned that they found the reporting options in SoGoSurvey to be lacking and would like to see improvements in this area.
- Difficulty making changes to deployed surveys: Several reviewers have expressed frustration with the process of making changes to a survey after it has been deployed, stating that it is difficult and suggesting the need for a test period before final deployment.
- Lack of customization and limited functionality at basic levels: Multiple users have stated that they would like more opportunities for customizing responses for survey takers and more reporting options. They also suggest providing additional features at the basic levels of service.
Attribute Ratings
Reviews
(1-25 of 32)Companies can't remove reviews or game the system. Here's why
October 02, 2023
Sogolytics for Effective Data Management and Reporting
Score 9 out of 10
Vetted Review
Verified User
- Data Collection
- Multiple Options for Sharing
- Being able to record video for ELA students
- Not being able to add on to a question following publishing
April 13, 2023
Review
- High level of customisability (colours, input options etc.)
- Free version has many features to experiment with
- The interface could be improved, be more intuitive for users
- Formating of survey appearance can be very time consuming
April 05, 2023
Sogolytics is very useful
Score 9 out of 10
Vetted Review
Verified User
- Keep anonymity
- Presents data
- Multiple ways to ask a question
- It was difficult at first but the tutorial really helped me
March 21, 2023
Go for it
Score 10 out of 10
Vetted Review
Verified User
- Ease of use for all screen sizes.
- Excellent templates.
- Very good customer support.
- Versatile in the types of questions you can ask.
- I have no dislikes, everything works great for us.
July 13, 2022
Perfect platform for your research
Score 8 out of 10
Vetted Review
Verified User
- Data collection
- Data analysis
- Survey design
- Reporting options
- Question types
- Survey bank
May 10, 2022
get the big picture with focus on details
Score 8 out of 10
Vetted Review
Verified User
- managing a multitude of surveys
- Real-time result tracking
- possibility to download results in different formats
- translation to different languages
- changing question after launching the survey
- adding more question type options
- extend the functionalities in the free version (free trial)
Score 10 out of 10
Vetted Review
Verified User
- Ease of use
- Available high end features and types of questions
- Ability to distribute questionnaires and surveys in many different formats
- Ability to manage campaigns to mailing lists within the system
- Can't think of any features that SoGoSurvey is missing that stops us from doing what we need to do.
July 12, 2021
SoGoSurvey is super useful
- Team support.
- Simple to use.
- Greta tutorial videos.
- Able to do multiple projects at once.
- Reducing their prices.
- Helping students.
- Be able to have chat rooms.
May 25, 2021
Intuitive. Responsive. Effective
Score 10 out of 10
Vetted Review
Verified User
- Survey design
- Question options and design
- Reporting and analytics
- Customer service
- When analyzing results, it would be useful to be able to save drilled reports without having to upgrade to the next package (this is much higher just for this one function)
Score 10 out of 10
Vetted Review
Verified User
- Free to use options available.
- Easy to design and edit surveys, very intuitive interface.
- Great customer service when needed.
- Multiple options are given to distribute surveys based on need.
- Perhaps a monthly rather than annual subscription for their paid features would be more accessible.
December 20, 2020
Very satisfied with SoGoSurvey!
Score 9 out of 10
Vetted Review
Verified User
- Surveys are easy to create and launch with a very intuitive interface
- Great support
- Large variety of questions and formats
- It would be the cost. As we are a small company and conduct only one yearly customer survey, we're obliged to go for a pro plan for two months and then cancel the account. Then repeat this process every year.
December 15, 2020
So Satisfied with SoGo!
Score 10 out of 10
Vetted Review
Verified User
- Easy to use - easy to create surveys, send to participants and review the results
- The library of ready to use templates is so helpful!
- The large variety of question types helps to keep the survey interesting for the participant.
- The "smart" question logic is amazing. I love having a follow up question appear depending on how the participant answers a previous question.
- I don't have any feedback at this time.
December 04, 2020
SoGoSurvey is so right for our nonprofit
- Surveys are easy to create and launch with a very intuitive interface. Even those on our staff who don't have a lot of knowledge of survey techniques find it very simple to figure out the type of questions they want to ask and how to create them.
- There is an incredible variety of questions types to choose from and ways to display your questions and answers. The ability to set up branching and logic conditions may sound confusing, but SoGo makes it pretty easy to understand – you'll be revealing or hiding questions based on previous answers with ease.
- I appreciate the ability to add images and multimedia options in order to engage survey takers.
- SoGoSurvey offers free accounts to nonprofit agencies like the one I work for. Each year you are asked to post a new comment on their Facebook page or something similar in order to renew your account. It seems each year that there is no warning that the year is up and your account is going to be turned off, so it has been shut down until I can follow the renewal process. It seems there should be some warning to get it done beforehand. This is a minor complaint; a free account is a very generous offering from the company for nonprofits.
December 03, 2020
SoGoSurvey is SO Good!
- SoGoSurvey is staffed by smart, thorough and caring folks.
- The trainings really help to maximize the tool.
- User friendly platform!!
- Some features are complicated.
December 01, 2020
SoGoSurvey is simple to use, has all the features needed in a survey software, and their customer service is by far the best in the game.
- ease of use
- customer service
- customization
- skip logic is a little confusing at first
November 30, 2020
SoGoSurvey All The Way!
- Their Customer Support is excellent. I can email anytime, 24/7, and get a response usually within minute. I can schedule 15 Zoom calls to talk through more complicated questions. The staff is amazing, so helpful, so patient, so responsive.
- The process to set up a survey is easy to learn.
- The reporting process with the ability to create a PowerPoint at the click of button - love it!
- For me, the search function for the support feature doesn't usually take me to what I need (but the email responses are so quick it's okay).
November 27, 2020
Hands Down the Best Survey Platform! Couldn't be Happier!
- Simple to use
- Awesome reports
- Ability to use your own branding
- Support was great
- Slightly expensive if you only need it for one month.
November 25, 2020
SoGoSurvey is a Great Choice!
- Having many design options is very nice.
- So easy to design and create reports with the information you need.
- If you are unsure how to do something, the SoGo customer service chat is friendly and available for help.
- Would love for their to be a certificate template as a survey completion option.
November 19, 2020
Love SoGoSurvey - recommend it highly!
- Customer service - I can always get in touch with someone quickly to help me
- Ease of use - especially with recent updates, its been easy to use and train others at my company to use
- Variety of options - there's pretty much a solution for anything we need
- Training - they offer a variety of training opportunities, esp for new tools
- There are a few little things on reporting that I'd like to see made easier - e.g. to multi-select questions to add to the custom tab
November 19, 2020
A believer by experience
Score 9 out of 10
Vetted Review
Verified User
- SoGoSurvey makes it easy to create a survey even for the novice. I recently gave a spare license to a peer and they were able to easily develop a survey. I offered my help if she had any questions but she said that she'd definitely ask but "... I already love that I can change the answer format with the drop down. It's the best. "
- Customer support. I 'chat' with support personnel when I need to use a feature I haven't used. They are always quick to respond and answer my questions thoroughly. I can get the complete chat via email for future reference as well.
- Keeping clients up-to-date. SoGoSurvey regularly hosts free training and best practices webinars that keeps the basics at the forefront and shares best practices.
- The canvas (survey metrics) is easy to create and very versatile in summarizing the survey results.
- Better explanation of how most edits of the survey question text overrides the settings in "Visual Settings".
November 13, 2020
SoGoSurvey: I'll never again create surveys without SoGo.
- The biggest strength is their very efficient Help features. I'm at ease starting any project because I know there is HELP available on that chat box if I get stuck. Happens all the time and they never disappoint.
- The poll feature is very good and easy to use.
- Making updates or variations to already distributed surveys is very easy with their Switch Invitation feature.
- I would like to receive individual notifications or emails when a person lands on a particular page or responds according to a pre-set condition rule. This option is not included in the Premium Package and SoGo don't offer it as a Buy Up, the only option offered to me was to upgrade to Enterprise and that is not a solution for us.
- Text analysis of open-ended questions is very lacking. Verbatim report functionality is very limited. The word cloud feature is also an Enterprise feature. I think it should be included as part of the Verbatim report category.
November 12, 2020
SoGoSurvey is easy to use, feature rich, with excellent support!
- Easy to use, from design to distribution to reporting results
- Customer Service is very quick to respond and always very helpful
- Feature-rich, which has allowed for our desired questions and responses, even within their basic service offering
- Improve their explanation of functionality allowed for each level of service
- Allow more features at the basic levels
October 30, 2020
Comprehensive system with great UX.
- Well designed user interface.
- Comprehensive feature set.
- Good training materials.
- No significant deficiencies in my experience.
March 25, 2020
SoGoSurvey: Great for Internal and External Research
- Gives the ability to segment and filter data.
- Gives the ability to ask a variety of different questions displayed in different formats.
- Gives the ability to deploy the survey in a variety of different ways.
- Give the ability to filter write-in responses by key words.
- The ability to make changes after the survey has been deployed.
March 19, 2020
Powerful, insightful and easy-to-use feedback platform
Score 10 out of 10
Vetted Review
Verified User
- Easy to design feedback questions.
- Easy to share the questionnaire with team members.
- Powerful and presentation ready reports available at a single click.
- Variety of question types that help measure the true sentiment of the participant.
- High Quality, ready to use survey templates.
- Extremely responsive and helpful support team.
- For the project that we used it for this has been a phenomenal success.
- They only accept billing in USD.
- Free version also available but has limited functionality.