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Users have found SoGoSurvey to be a versatile tool that meets their diverse survey needs. Whether it's conducting simple questionnaires or …
Overview
What is Sogolytics?
Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.
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What is Sogolytics?
Sogolytics (formerly SoGoSurvey) is an online survey software solution that helps users create surveys quickly. The free package includes basic features for building surveys and the paid package includes advanced features.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.sogosurvey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is LimeSurvey?
LimeSurvey, a German company, offers their open source survey software, available with paid hosted and premium editions.
What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…
Product Demos
Sogolytics Demo: Individual Accounts
YouTube
Testimonial – Martin Kelly – SoGoSurvey (now Sogolytics)
YouTube
SogoCX Demo in (About!) 5 Minutes | Sogolytics
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Sogolytics?
Sogolytics (formerly SoGoSurvey) offers an experience management platform developed to fuel business growth by providing real-time, actionable insights for a range of organizations across industries.
From designing and distributing a questionnaire to analysis and recommendations, the Sogolytics platform automates data collection and analysis. The solution boasts a strong reporting engine, strong data security, and 24/7 customer support.
SoGoCX is a comprehensive system for enhancing every aspect of an organization's customer experience. This means: improving conversion rates, streamlining all data management, and understanding customers to drive return on investment. With SoGoCX, organizations leverage touch points to measure key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
SoGoEX helps organizations gather, analyze, and leverage data to transform the employee experience. The software was designed to allow HR and company leadership to drive organizational change through employee engagement, an exchange of ideas, and providing a secure space for honest feedback.
Sogolytics Features
- Supported: Branding
- Supported: Participation Tracking
- Supported: Top-Tier Data Privacy and Security
- Supported: Trend Analysis
- Supported: Pre-population
Sogolytics Screenshots
Sogolytics Video
Welcome to SoGoSurvey!
Sogolytics Integrations
Sogolytics Competitors
Sogolytics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Languages | Arabic, Chinese, Dutch, English, Finnish, French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malayalam, Modern Greek (1453-), Nepali, Norwegian, Persian, Polish, Portuguese, Russian, Serbian, Slovak, Spanish, Swedish, Tamil, Thai, Turkish, Urdu, Vietnamese |
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Reviews and Ratings
(36)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found SoGoSurvey to be a versatile tool that meets their diverse survey needs. Whether it's conducting simple questionnaires or multi-level feedback forms, the software provides a simple and feature-rich solution. Users appreciate the ability to produce surveys in different formats, such as targeted mailshots or embedded in websites, which enhances accessibility for participants. By using SoGoSurvey, users can easily capture information from website visitors and run conferences seamlessly. The constant updates and addition of new features to the system, along with the excellent support provided by the SoGoSurvey team, have been highly valued by users. The tool is widely utilized for various purposes like gathering client feedback, improving services, and analyzing market research data. With its user-friendly interface and absence of subscription fees, SoGoSurvey stands out as a convenient choice for reaching multiple clients across different locations. The software has demonstrated its effectiveness in conducting employee and customer surveys, collecting feedback on products and services, and measuring the impact of marketing campaigns. Additionally, SoGoSurvey is frequently used in educational settings for teacher evaluations, course assessments, and school climate surveys. Its flexibility allows users to tailor assessments to specific programs and collect relevant data efficiently. Furthermore, non-profit organizations employ SoGoSurvey to engage alumni, gather event feedback, and conduct research projects. Overall, SoGoSurvey proves to be an invaluable asset for various industries seeking comprehensive data collection and analysis solutions. The platform's ease of use, instant report generation, and branding options have garnered positive reviews from users across different domains.
Intuitive User Interface: Users have found the user interface of SoGoSurvey to be very intuitive, making it easy for them to design and edit surveys. Many reviewers mentioned that they were able to navigate the software effortlessly, even without prior experience in survey creation.
Ready-to-Use Survey Templates: The availability of a library of ready-to-use survey templates was highly appreciated by users, as it saved them time and effort in survey creation. Several reviewers mentioned that they were able to quickly get started with their surveys by choosing a template that suited their needs.
Variety of Question Types: The variety of question types offered by SoGoSurvey was praised by users, as it allowed them to keep their surveys interesting and engaging for participants. Many reviewers stated that the wide range of question options provided them with flexibility in designing their surveys.
Cons:
- Limited reporting options: Some users have mentioned that they found the reporting options in SoGoSurvey to be lacking and would like to see improvements in this area.
- Difficulty making changes to deployed surveys: Several reviewers have expressed frustration with the process of making changes to a survey after it has been deployed, stating that it is difficult and suggesting the need for a test period before final deployment.
- Lack of customization and limited functionality at basic levels: Multiple users have stated that they would like more opportunities for customizing responses for survey takers and more reporting options. They also suggest providing additional features at the basic levels of service.
Attribute Ratings
Reviews
(1-25 of 32)Companies can't remove reviews or game the system. Here's why
October 02, 2023
Sogolytics for Effective Data Management and Reporting
Score 9 out of 10
Vetted Review
Verified User
Our organization has been utilizing Sogolytics for our pre and post-test assessments, and it has proven to be an invaluable asset to our operations. This platform has seamlessly integrated into our workflow, offering a comprehensive solution for collecting and analyzing crucial data that we provide to our funders. One of the standout features of Sogolytics is its exceptional suitability for our pre and post-tests. The flexibility and adaptability of the platform have allowed us to tailor assessments to our specific programs, ensuring that we capture the most relevant and meaningful data. This has been instrumental in tracking the progress and impact of our initiatives. The ease of distribution and data collection provided by Sogolytics has been a game-changer. The intuitive interface makes it simple for our team to administer assessments to schools and students, streamlining the process and saving us valuable time and resources. This efficiency has been particularly crucial as we offer free programs to schools and students in need.
- Data Collection
- Multiple Options for Sharing
- Being able to record video for ELA students
- Not being able to add on to a question following publishing
April 13, 2023
Review
I am currently using the program to collect data for my research. I plan to collate this data and collate it using external software.
- High level of customisability (colours, input options etc.)
- Free version has many features to experiment with
- The interface could be improved, be more intuitive for users
- Formating of survey appearance can be very time consuming
April 05, 2023
Sogolytics is very useful
Score 9 out of 10
Vetted Review
Verified User
I like using Sogolytics because allows me to collect sensitive political data anonymously. It can be hard to find people to answer my surveys because of the nature of some of the questions. It also has many features that allow me to collect all sorts of data. I find the scale tool most helpful.
- Keep anonymity
- Presents data
- Multiple ways to ask a question
- It was difficult at first but the tutorial really helped me
March 21, 2023
Go for it
Score 10 out of 10
Vetted Review
Verified User
SoGoSurvey is being used by a small private high school. It is used to collect and report customer satisfaction data from students, parents, and constituents. I also use it to collect information about individuals who volunteer and for other data collection.
- Ease of use for all screen sizes.
- Excellent templates.
- Very good customer support.
- Versatile in the types of questions you can ask.
- I have no dislikes, everything works great for us.
July 13, 2022
Perfect platform for your research
Score 8 out of 10
Vetted Review
Verified User
After spending a lot of hours searching for a perfect tool for collecting data for my research I decided to use SoGoSurvey. I believe this platform to be very powerful, with many functions and options as well as an easy-to-use interface. When collecting data for research I believe it is very important to have a very user-friendly both for the researcher and for the user as you need to maximise the cognitive effort that participants dedicate to your research in the minimum amount of time.
- Data collection
- Data analysis
- Survey design
- Reporting options
- Question types
- Survey bank
May 10, 2022
get the big picture with focus on details
Score 8 out of 10
Vetted Review
Verified User
market research and analysis is a very important step to collect preliminary data before defining any action plan and is very crucial in decision-making. SoGoSurvey is a very useful and intuitive platform to run, track and report different surveys in different languages. It is an indispensable tool, especially for big organizations that would like to get the gist of any concept, product, etc. from the public.
- managing a multitude of surveys
- Real-time result tracking
- possibility to download results in different formats
- translation to different languages
- changing question after launching the survey
- adding more question type options
- extend the functionalities in the free version (free trial)
Score 10 out of 10
Vetted Review
Verified User
We find SoGoSurvey simple to use and full of features allowing us to do any kind of survey that we need to do whether a simple questionnaire or a multi-level feedback form. We continue to be impressed by the ability to produce our surveys in a variety of formats whether it be a targeted mailshot or embedding into our website along with other options. We currently supply our participants with a direct hyperlink to our various forms and questionnaires along with using the embedded feature for when we want to capture information from people visiting our website or for when we run a conference. We also really like the way the system is being constantly updated with new features and support is excellent with them replying to any emails we have sent them within the hour if not within minutes of being sent. Gives us great confidence in this platform! All in all SoGoSurvey is a vast, fleshed out and very efficient survey system that we highly recommend to anyone out there.
- Ease of use
- Available high end features and types of questions
- Ability to distribute questionnaires and surveys in many different formats
- Ability to manage campaigns to mailing lists within the system
- Can't think of any features that SoGoSurvey is missing that stops us from doing what we need to do.
July 12, 2021
SoGoSurvey is super useful
SoGoSurvey is helping me with my research project. I have to administer my project to 100 people from my university and with the help of SoGoSurvey, it has been something simple to do.
- Team support.
- Simple to use.
- Greta tutorial videos.
- Able to do multiple projects at once.
- Reducing their prices.
- Helping students.
- Be able to have chat rooms.
May 25, 2021
Intuitive. Responsive. Effective
Score 10 out of 10
Vetted Review
Verified User
SoGoSurvey is currently being used by Global Marketing to carry out research both internally and externally.
- Survey design
- Question options and design
- Reporting and analytics
- Customer service
- When analyzing results, it would be useful to be able to save drilled reports without having to upgrade to the next package (this is much higher just for this one function)
Score 10 out of 10
Vetted Review
Verified User
SoGoSurvey is being used to get in contact with our clients, to ascertain their needs and feedback on our products to improve our service. It is not used widely in our company, but our small team found it to be the most convenient, user-friendly service to use without a necessary subscription. We had to reach multiple clients in several locations to find out their needs, and so an online survey was by far the most effective way of doing so.
- Free to use options available.
- Easy to design and edit surveys, very intuitive interface.
- Great customer service when needed.
- Multiple options are given to distribute surveys based on need.
- Perhaps a monthly rather than annual subscription for their paid features would be more accessible.
December 20, 2020
Very satisfied with SoGoSurvey!
Score 9 out of 10
Vetted Review
Verified User
We use SoGoSurvey yearly for our annual customer surveys. We were looking for an easy-to-use, adaptable, easy-to-interact-with survey tool to gather feedback from our customers. It's purely initiated and used by our marketing department, but we get insights and data from our customers to help us to continuously develop.
- Surveys are easy to create and launch with a very intuitive interface
- Great support
- Large variety of questions and formats
- It would be the cost. As we are a small company and conduct only one yearly customer survey, we're obliged to go for a pro plan for two months and then cancel the account. Then repeat this process every year.
December 15, 2020
So Satisfied with SoGo!
Score 10 out of 10
Vetted Review
Verified User
STCU uses the SoGoSurvey tool for employee pulse surveys, exit surveys, talent acquisition surveys, new hire surveys, leader/manager feedback surveys and more. We were specifically looking for an easy to use, easy to interact with survey option to gather feedback from our employees. Initially, we were searching for something to create pulse surveys in follow up to the larger engagement survey we did earlier last year. Since implementing SoGo, we have found several more ways to utilize the tool. We have data at our fingertips that is engaging and easy to digest. Being able to export into multiple file types, including a PowerPoint saves me so much time!
- Easy to use - easy to create surveys, send to participants and review the results
- The library of ready to use templates is so helpful!
- The large variety of question types helps to keep the survey interesting for the participant.
- The "smart" question logic is amazing. I love having a follow up question appear depending on how the participant answers a previous question.
- I don't have any feedback at this time.
December 04, 2020
SoGoSurvey is so right for our nonprofit
Our non-profit alumni association/foundation engages alumni of the University of North Dakota. Our marketing and events staff are the primary users of SoGoSurvey. We use SoGoSurvey to gauge attendee opinion of events and we have created surveys to quiz readers of our alumni magazine to make improvements to the readability of the magazine.
- Surveys are easy to create and launch with a very intuitive interface. Even those on our staff who don't have a lot of knowledge of survey techniques find it very simple to figure out the type of questions they want to ask and how to create them.
- There is an incredible variety of questions types to choose from and ways to display your questions and answers. The ability to set up branching and logic conditions may sound confusing, but SoGo makes it pretty easy to understand – you'll be revealing or hiding questions based on previous answers with ease.
- I appreciate the ability to add images and multimedia options in order to engage survey takers.
- SoGoSurvey offers free accounts to nonprofit agencies like the one I work for. Each year you are asked to post a new comment on their Facebook page or something similar in order to renew your account. It seems each year that there is no warning that the year is up and your account is going to be turned off, so it has been shut down until I can follow the renewal process. It seems there should be some warning to get it done beforehand. This is a minor complaint; a free account is a very generous offering from the company for nonprofits.
December 03, 2020
SoGoSurvey is SO Good!
SoGo is being used to solicit information from our clients both key-buyers and members (general program users). From the data and anecdotal info we receive, we disseminate crucial findings to all relevant departments. Of course, the overarching objective is for the data to inform process improvements and initiatives targeting client pain points. The business problems SoGo addresses, from my vantage point, is that our customer base is broad and large therefore its understandably difficult to get a pulse on general satisfaction, its difficult to get an understanding of what we do well and where we can improve. Namely because we don't have extensive channels of communications with our clients. That is, if a member/user wants to provide feedback, they must call in to our call center or provide the feedback to their administrator (in most cases their HR representatives). From there we are dependent on the 2nd hand communication. SoGo survey allows us direct access to members and key-buyers. Because of SoGo, our feedback loop is efficient, easy and really helps us improve the way we do business.
- SoGoSurvey is staffed by smart, thorough and caring folks.
- The trainings really help to maximize the tool.
- User friendly platform!!
- Some features are complicated.
December 01, 2020
SoGoSurvey is simple to use, has all the features needed in a survey software, and their customer service is by far the best in the game.
We use SoGoSurvey for our market validation research, UX/ UI testing,
and customer feedback. It enables us to create, distribute and analyze
our data quickly and simply as opposed to having to do this manually.
- ease of use
- customer service
- customization
- skip logic is a little confusing at first
November 30, 2020
SoGoSurvey All The Way!
As a new business owner, I needed to purchase a survey software to use with my client projects. I'm using it for various clients, various projects to gather both quantitative and qualitative data regarding strategic planning, conference planning, usage of and satisfaction with current state education strategies, and more.
- Their Customer Support is excellent. I can email anytime, 24/7, and get a response usually within minute. I can schedule 15 Zoom calls to talk through more complicated questions. The staff is amazing, so helpful, so patient, so responsive.
- The process to set up a survey is easy to learn.
- The reporting process with the ability to create a PowerPoint at the click of button - love it!
- For me, the search function for the support feature doesn't usually take me to what I need (but the email responses are so quick it's okay).
November 27, 2020
Hands Down the Best Survey Platform! Couldn't be Happier!
We used SoGoSurvey to conduct a recent market survey on the effects of COVID-19 on the commercial real estate market in St. Louis, Missouri. I looked at several other survey options out there, but the ease of use and the ability to instantly print out reports in Excel or PowerPoint made SoGoSurvey an easy decision. I have no experience conducting surveys, but SoGoSurvey's platform was super user friendly and I was able to put together a survey with conditional logic within only a half-hour or so of playing around with it. It was also great that I could brand the survey—this helped keep our professional image and was great for marketing. It was very simple to share the survey and distribute it to all social media platforms. We created a custom link to share with our contacts. We immediately started getting results. Overall, the survey was a huge success and this is totally due to SoGoSurvey. As soon as we need to conduct another survey, we will be back using their platform. I can't recommend it enough!
- Simple to use
- Awesome reports
- Ability to use your own branding
- Support was great
- Slightly expensive if you only need it for one month.
November 25, 2020
SoGoSurvey is a Great Choice!
We use SoGoSurvey to create surveys and analyze survey data. We use it to collect data and feedback from our customers. We also use it for post-course evaluations. It helps us get quick and easy feedback from our customers. We have two main users that create the survey questions and reports on the results.
- Having many design options is very nice.
- So easy to design and create reports with the information you need.
- If you are unsure how to do something, the SoGo customer service chat is friendly and available for help.
- Would love for their to be a certificate template as a survey completion option.
November 19, 2020
Love SoGoSurvey - recommend it highly!
We use SoGoSurvey across multiple teams at our company and for a variety of surveys with our clients, members, potential clients, partners, etc.
- Customer service - I can always get in touch with someone quickly to help me
- Ease of use - especially with recent updates, its been easy to use and train others at my company to use
- Variety of options - there's pretty much a solution for anything we need
- Training - they offer a variety of training opportunities, esp for new tools
- There are a few little things on reporting that I'd like to see made easier - e.g. to multi-select questions to add to the custom tab
November 19, 2020
A believer by experience
Score 9 out of 10
Vetted Review
Verified User
Currently, SoGoSurvey is being used by IT and it's key in helping identify the effectiveness of new application deployments. As we consider the best practices of change management, we use SoGoSurvey to dig deep into end user adoption, utilization and proficiency. We use the SoGoSurvey canvas to post survey metrics for upper management to review and plan possible next steps.
- SoGoSurvey makes it easy to create a survey even for the novice. I recently gave a spare license to a peer and they were able to easily develop a survey. I offered my help if she had any questions but she said that she'd definitely ask but "... I already love that I can change the answer format with the drop down. It's the best. "
- Customer support. I 'chat' with support personnel when I need to use a feature I haven't used. They are always quick to respond and answer my questions thoroughly. I can get the complete chat via email for future reference as well.
- Keeping clients up-to-date. SoGoSurvey regularly hosts free training and best practices webinars that keeps the basics at the forefront and shares best practices.
- The canvas (survey metrics) is easy to create and very versatile in summarizing the survey results.
- Better explanation of how most edits of the survey question text overrides the settings in "Visual Settings".
November 13, 2020
SoGoSurvey: I'll never again create surveys without SoGo.
SoGoSurvey is one of the tools our agency uses to collect client input. Our QA Department designs and deploys surveys as requested by the different departments across the agency.
- The biggest strength is their very efficient Help features. I'm at ease starting any project because I know there is HELP available on that chat box if I get stuck. Happens all the time and they never disappoint.
- The poll feature is very good and easy to use.
- Making updates or variations to already distributed surveys is very easy with their Switch Invitation feature.
- I would like to receive individual notifications or emails when a person lands on a particular page or responds according to a pre-set condition rule. This option is not included in the Premium Package and SoGo don't offer it as a Buy Up, the only option offered to me was to upgrade to Enterprise and that is not a solution for us.
- Text analysis of open-ended questions is very lacking. Verbatim report functionality is very limited. The word cloud feature is also an Enterprise feature. I think it should be included as part of the Verbatim report category.
November 12, 2020
SoGoSurvey is easy to use, feature rich, with excellent support!
At Berkeley Hills Country Club, we've used SoGoSurvey in 2 different applications: 1) Allow all golfing members to select the capital improvement project they would like to see implemented, and 2) Request Membership Satisfaction with our Food & Beverage Services to allow us to continue to excel and find ways to improve based on membership feedback.
- Easy to use, from design to distribution to reporting results
- Customer Service is very quick to respond and always very helpful
- Feature-rich, which has allowed for our desired questions and responses, even within their basic service offering
- Improve their explanation of functionality allowed for each level of service
- Allow more features at the basic levels
October 30, 2020
Comprehensive system with great UX.
I use SoGoSurvey as a platform for hosting online surveys that I undertake on behalf of corporate clients - mostly involving measuring employee engagement and organizational climate.
- Well designed user interface.
- Comprehensive feature set.
- Good training materials.
- No significant deficiencies in my experience.
March 25, 2020
SoGoSurvey: Great for Internal and External Research
We use SoGoSurvey in several different ways across the company:
1. To survey employees to see how we can improve internal programs, processes, and procedures.
2. To gauge client perception by our P1 audience without consideration of Entercom marketing.
3. To gauge the impact of Entercom marketing campaigns on client perception by our P1 audience.
- Gives the ability to segment and filter data.
- Gives the ability to ask a variety of different questions displayed in different formats.
- Gives the ability to deploy the survey in a variety of different ways.
- Give the ability to filter write-in responses by key words.
- The ability to make changes after the survey has been deployed.
March 19, 2020
Powerful, insightful and easy-to-use feedback platform
Score 10 out of 10
Vetted Review
Verified User
I was tasked by my manager to understand our teams' dynamics, identify core issues that would help boost productivity, and improve communication. Luckily I found SoGoSurvey through my research, this platform really helped us collate, organize and present the collected data in a structured and easy to understand format. This was used by my department which was the Computational Thermal and Fluid Sciences Research and Development group.
- Easy to design feedback questions.
- Easy to share the questionnaire with team members.
- Powerful and presentation ready reports available at a single click.
- Variety of question types that help measure the true sentiment of the participant.
- High Quality, ready to use survey templates.
- Extremely responsive and helpful support team.
- For the project that we used it for this has been a phenomenal success.
- They only accept billing in USD.
- Free version also available but has limited functionality.