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SolarWinds Dameware Remote Everywhere (DRE)

SolarWinds Dameware Remote Everywhere (DRE)

Overview

What is SolarWinds Dameware Remote Everywhere (DRE)?

SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly.Using a laptop or a mobile app users can access end-device…

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Recent Reviews

TrustRadius Insights

Users have found great success in using Dameware Remote Everywhere for remote connections to their network, whether they are working away …
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DRE is a game changer!

10 out of 10
June 04, 2020
We have devices throughout North and South America, so after researching several options we found that Dameware Remote Everywhere was the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • File transfer (13)
    10.0
    100%
  • Instant message (12)
    10.0
    100%
  • Over-the-Internet remote session (13)
    9.1
    91%
  • Screen sharing (13)
    8.2
    82%
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Pricing

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N/A
Unavailable

What is SolarWinds Dameware Remote Everywhere (DRE)?

SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

9.1
Avg 8.2
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Product Details

What is SolarWinds Dameware Remote Everywhere (DRE)?

SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly.

Using a laptop or a mobile app users can access end-device details, running sessions, and deep registry editing capabilities. The user can record sessions, add notes, view reports, and create customized surveys for additional end-user feedback.




SolarWinds Dameware Remote Everywhere (DRE) Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

SolarWinds Dameware Remote Everywhere (DRE) Screenshots

Screenshot of Fast remote controlScreenshot of Live chatScreenshot of Remote desktop on mobileScreenshot of Reporting engineScreenshot of Secrets vaultScreenshot of Session information detailsScreenshot of System information

SolarWinds Dameware Remote Everywhere (DRE) Video

Overview

SolarWinds Dameware Remote Everywhere (DRE) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

SolarWinds Dameware Remote Everywhere (DRE) Downloadables

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Comparisons

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Reviews and Ratings

(42)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found great success in using Dameware Remote Everywhere for remote connections to their network, whether they are working away from the office or need to assist a remote user. The software has proven essential for transferring files to remote systems during the connection process, ensuring smooth and efficient work. Customers have expressed their satisfaction with the product, as it has enabled cost reduction and increased response times by allowing them to provide support remotely. Additionally, users have not only utilized Dameware Remote Everywhere for customer support but also as a valuable tool for assisting colleagues who are out in the field. The software's ability to provide third-party access to systems has been particularly useful when additional support is needed. IT departments have relied on Dameware Remote Everywhere to offer support to both in-house companies and satellite offices off-network, regardless of location, as long as there is a network connection available.

Dameware Remote Everywhere has been highly regarded for its secure remote access capabilities among technology teams. Its features include disabling the insecure RDP protocol, centralized administration and control, and logging and recording of remote access activities. Users have reported the software's effectiveness in incident analysis, troubleshooting alerts, incidents, and tasks, providing fast and user-friendly output. This versatility has made it an invaluable tool during travel or quarantine situations where remote support becomes crucial. Moreover, Dameware Remote Everywhere has proven instrumental in managing and assisting users, as well as administering servers and virtual machines. It has eliminated the need for extensive travel and on-site support for regional sites while ensuring seamless device management outside of the domain. Given its reliable performance during the COVID-19 pandemic when many users are working remotely, Dameware Remote Everywhere has emerged as the preferred solution for organizations looking to efficiently manage devices beyond their traditional network boundaries. With IT being the primary user group, various other departments have also embraced this software due to its accessibility and ease of use.

In summary, Dameware Remote Everywhere has become an indispensable tool for organizations across different sectors. It effectively fills the critical gap in remote work support by providing seamless remote connections, secure access, and efficient management of systems and devices. Through its versatile features and user-friendly interface, this software has enabled users to provide support and assistance both internally within their organization and externally to customers and colleagues. Whether it's connecting to remote users, transferring files, supporting customers, or managing devices outside of the domain, Dameware Remote Everywhere offers a reliable solution that optimizes productivity and reduces costs.

Attribute Ratings

Reviews

(1-13 of 13)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • seamless installation of MSI or EXE
  • No Codes to enter when installing agent
  • Agent automatically connects to cloud dashboard
  • our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard
Score 9 out of 10
Vetted Review
Verified User
  • Enabled the company to make more profit by allowing for remote support of users
  • We have noticed productivity boosts as technicians are able to assist quickly.
  • Customers find it easier to do remote support and ask for this service more often.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • The ability to provide remote assistance is crucial for any IT department that supports end-users. Quick, efficient, and reliable, Dameware ensures that we can help our users wherever they may be working.
  • Users are confident that when they are on a call with IT, the problem will be resolved and they don't have to reschedule at a time when they're in office. This has lead to a workforce that is confident in creating tickets at all times, not just stopping by when they have a chance.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Oh it's more than paid for itself! Without it we would be stuck without any decent alternative supporting our users working from home or connecting with their crazy devices!
  • With the discounts we won and the advice of the sales team we ended up walking away with only needing 1 concurrent user session for our fleet of 5 IT staff supporting our 125 users in the wild (mostly in CT but one in CA and one in Germany). This saved us over $1,000/year in expected costs!
  • While hard to put a number on, the idea of driving to users' houses (when we had to blitz and support remote work a few months back) was likely going to cost us TONS of money in compensating my IT staff for gas mileage! Instead that money was able to be saved and put towards end users acquiring better home setup equipment like 2nd monitors and printers to help support their job away from the office. The potential loss of business had we not been able to do this and forced to shut down would be impossible to calculate as our impact to our customers would be so devastating who knows if we'd survive that at all!
October 23, 2019

Lives up to its name!

Cameron Council | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • This system helps a small IT office with satellite sites avoid the downtime if driving to resolve issues.
  • Allow administrators to remotely work on multiple computers at once.
  • It allows for the visibility of client computers which avoids the need to go check for the endpoint which improves productivity.
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