TrustRadius
MSP Manager ReviewWe used MSP Manager across the whole organization to help manage all of our current helpdesk tasks. It kept track of time, billing, and our ticketing system.,Help Desk Ticketing is very easy to use and organize. Billing is robust and keeps track of client contracts and time very well. Role management and ticket routing client are very robust.,The options for billing take a lot of learning and tweaking to get just right for your company. It could be easier and have more options to choose from. Custom templates for automatic helpdesk responses would be very helpful. Per user-banked responses for each user to have quick replies to general tickets.,8,It helped keep us organized and well managed. It made us be able to keep track of time better, resulting in more time being billed. It made us more responsive to client issues and less likely to forget anything.,Spiceworks,SolarWinds Remote Monitoring & Management, QuickBooks Online, ConnectWise Control (formerly ScreenConnect)
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SolarWinds MSP Manager
6 Ratings
Score 8.7 out of 101
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SolarWinds MSP Manager Reviews

SolarWinds MSP Manager
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101
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September 25, 2018

SolarWinds MSP Manager: "MSP Manager Review"

Score 8 out of 10
Vetted Review
Verified User
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We used MSP Manager across the whole organization to help manage all of our current helpdesk tasks. It kept track of time, billing, and our ticketing system.
  • Help Desk Ticketing is very easy to use and organize.
  • Billing is robust and keeps track of client contracts and time very well.
  • Role management and ticket routing client are very robust.
  • The options for billing take a lot of learning and tweaking to get just right for your company. It could be easier and have more options to choose from.
  • Custom templates for automatic helpdesk responses would be very helpful.
  • Per user-banked responses for each user to have quick replies to general tickets.
It is very well suited for MSPs with multiple employees and 10 or more clients. It is not very well suited for a small MSP with 1 employee and only a few clients.
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SolarWinds MSP Manager Scorecard Summary

Feature Scorecard Summary

Organize and prioritize service tickets (1)
9
Expert directory (1)
8
Self-service tools (1)
9
Subscription-based notifications (1)
10
ITSM collaboration and documentation (1)
10
ITSM reports and dashboards (1)
9
Configuration mangement (1)
9
Asset management dashboard (1)
10
Service-level management (1)
10

About SolarWinds MSP Manager

SolarWinds MSP Manager Technical Details

Operating Systems: Unspecified
Mobile Application:No