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The ultimate monitoring and automation tool for Managed Service ProvidersSolarWinds N-Central has been implemented across our entire organization as a single platform for hardware inventory, remote support access, and reporting needs. It allows multiple departments access to the same IT equipment database meaning the service desk can easily access user machine profiles to access remote support options and back-end support tools while the procurement department and account managers can use the same database for hardware inventory and software licensing reporting.,SolarWinds N-central is an excellent tool for automation and deployment across thousands of network devices using the Network probe and Agent. SolarWinds N-central allows for constant monitoring allowing us to resolve issues before the client knows they have occurred. SolarWinds N-central has excellent integration as we use it in conjunction with Autotask for automated ticket logging based on alerts.,SolarWinds N-central could benefit from a modular or customizable user interface. There is a steep learning curve if you wish to truly utilize all the functionality that N-Central offers.,10,SolarWinds N-central has had a massive impact on the availability of service desk resources as it allows for integration with Autotask for automated ticket logging. SolarWinds N-central reduces time spent per ticket as the back-end tools allow for tickets resolutions without client interaction. While the initial cost was rather high it is truly worth every penny.,Autotask, Microsoft Office 365, Bright GaugeGreat RMM for Serious Managed Service ProvidersN-Central is a key product for managed service providers who want to monitor every network device available. It allows us to be more proactive with our clients and increase our revenue by fixing problems before the clients know there is a problem. The automation within N-Central is top of the line, it allows our technical staff to save time and make us more profitable.,Actively monitors devices on the network to allow us to be proactive Can automate different fixes for recurring issues Integrates very well with our PSA client, able to create tickets and fill out notes within N-Central.,We find the layout and configuration could be more user-friendly, seems over complicated at times We need to host the solution ourselves to get the Report Manager add-on. Dashboard needs to be cleaned up and easier to read,8,N-Central was able to increase our monitoring revenue and create a new stream of automation revenue without having technicians do actual work It allows us to create a custom asset review for customers so we can recommend upgrades and help our customers budget each year. Server management and monitoring was also a huge success, it helped us gain more profits from servers we sold.,Autotask, SolarWinds MSP Manager and ConnectWise Control (formerly ScreenConnect),Microsoft Office 365You won't find much better than this one!We use N-Central solely in our MIS department. We replaced the Kaspersky Remote Administration Console as well as GoToAssist for internal remote management sessions. We have many remote plants and users and use this tool to do remote sessions, check software and hardware inventory and patching levels as well as usage and performance reports.,Remote control sessions are seamless and quick to connect. Software inventory list is very complete even including windows update patch levels. The amount of data N-Central gathers from the end-PCs is great for a performance snapshot and makes it quick to diagnose simple RAM issues etc.,Navigation between the view screens could be a bit simpler. Once you click a machine your list goes away and isn't simple to get back to. I would love to add more negative points here but really it's a well-built piece of software.,10,For what we pay, it is a great tool. It was a bit of an investment to switch over from what we had, but worth every penny. The more we use it the more we learn about how it can save our IT staff time and energy and therefore saves us money and resource time. Ease of use. If you've ever run any remote tool you'll be able to find your way around this one with ease and enjoy all of it's features.,Goverlan Reach, Kaspersky Endpoint Security and Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite),Palo Alto Networks Traps, WorkDeskPro, Microsoft Office 2016, BoxGood, scalable solution for MSP with some challengesMy organization leverages N-central for our centralized managed services hub. We leverage most components of it including automatic remediation, powershell automation, antivirus module and the basic security modules. We have found the software to overall be easy to deploy for the NOC, however, the backup module is a bit archaic and the remote agent for snot support multiple screens simulatanously which most other tempting solutions support but there is enough value in the suite that it is worth using.,Very easy deployment, all of the modules play with each other making it simple to place AV, screen tempting and management agents all in one spot. Automation of powershell module is great and a feature that others in this space do not have Linux based appliance is great if you have security conscious. Very easy to brand and change the look and feel of the agents and console Very good multitenancy separation and ability to push policies to every tenant or selectively.,Backup module is very archaic, does not support memory based backup or hypervisor based updates, very geared towards individual workstations Use within a VDI infrastructure is challenging for deployment of the agents Most of the AV policies that come from defender are limited to working on workstation OS and not on servers. Reports have a weak look and feel to them and could use some data modernization, this is a place where others in this space have a huge edge over N-Able,8,This software has helped enable our NOC agents after coming from a competing solution,ConnectWise Automate (formerly LabTech), Kaseya IT Center and LogicMonitor,Veeam Backup & Replication, Unitrends Recovery Series Backup Appliance, VMware ESXiA great RMM tool, so long as you don't need supportWe use the SolarWinds N-able N-central product to manage all of the customers we provide IT service to. It is used to monitor our client's networks, manage and maintain their assets, and to provide remote support.,Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment. Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session. Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.,Support - their customer support is extremely lacking. This goes all the way up to management. Entry-level techs provide scripted or cut and paste answers, which is not a bad thing, but there is almost always a back and forth process that happens before you can get to a real solution. The biggest issue with this is that it seems as if they only want to respond to an issue once every day - it is not uncommon for support issues to take a week or more to be resolved. Security features - Ncentral does not have very granular security. Users have a role, and basically anything under that role is game. We don't want all techs to have access to a clients Active Directory, but they would still need the ability to have remote access for example - there is no way to lock down specific features. Solarwinds N-able seems to be more focused on sales than customer satisfaction. It feels like pulling teeth to get responses to support issues or concerns, but salesmen will be relentless when it comes to needing to meet their quota.,5,The product definitely increases productivity. Technicians can spend a few seconds to take care of remote tasks with a few clicks as opposed to minutes to get a user to start a remote control session, or worse, going on site to work on a piece of equipment. The packaging of the features makes selling and pricing the product fairly straight-forward and convenient. This saves our sales team time from trying to work with add-ons when pricing our services - the product makes it easy to just have an "all you can eat" package at a set price. When something goes wrong with the product, our business and our customers suffer. If for example, a bug causes all managed computers to reboot, our customers call in, resulting in our technicians being booked solid doing damage control. This also causes loss of trust with our customers - we can't simply blame the product, the customer trusts us to provide them a service and if the product fails, we fail.,LabTech for IT Service Providers,ConnectWise,Yes,3,Yes, there is one specific technician, named Lennaert, who has always been prompt and helpful. He would talk through issues with you and provide status updates, and most of all seemed to really know what he was talking about. I'm not sure if he was promoted, or left, but I have not worked with him or anyone that provides the same caliber of service in well over a year.
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SolarWinds N-central
18 Ratings
Score 8.7 out of 101
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SolarWinds N-central Reviews

SolarWinds N-central
18 Ratings
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Score 8.7 out of 101
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Shaun Joubert profile photo
November 05, 2018

SolarWinds N-central Review: "The ultimate monitoring and automation tool for Managed Service Providers"

Score 10 out of 10
Vetted Review
Verified User
Review Source
SolarWinds N-Central has been implemented across our entire organization as a single platform for hardware inventory, remote support access, and reporting needs.

It allows multiple departments access to the same IT equipment database meaning the service desk can easily access user machine profiles to access remote support options and back-end support tools while the procurement department and account managers can use the same database for hardware inventory and software licensing reporting.
  • SolarWinds N-central is an excellent tool for automation and deployment across thousands of network devices using the Network probe and Agent.
  • SolarWinds N-central allows for constant monitoring allowing us to resolve issues before the client knows they have occurred.
  • SolarWinds N-central has excellent integration as we use it in conjunction with Autotask for automated ticket logging based on alerts.
  • SolarWinds N-central could benefit from a modular or customizable user interface.
  • There is a steep learning curve if you wish to truly utilize all the functionality that N-Central offers.
SolarWinds N-central is perfectly suited for Managed Service Providers that support SME's or Large Enterprises as scalability is not an issue, it also allows for automated patch management and automated reporting.


Read Shaun Joubert's full review
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October 17, 2018

SolarWinds N-central Review: "Great RMM for Serious Managed Service Providers"

Score 8 out of 10
Vetted Review
Verified User
Review Source
N-Central is a key product for managed service providers who want to monitor every network device available. It allows us to be more proactive with our clients and increase our revenue by fixing problems before the clients know there is a problem. The automation within N-Central is top of the line, it allows our technical staff to save time and make us more profitable.
  • Actively monitors devices on the network to allow us to be proactive
  • Can automate different fixes for recurring issues
  • Integrates very well with our PSA client, able to create tickets and fill out notes within N-Central.
  • We find the layout and configuration could be more user-friendly, seems over complicated at times
  • We need to host the solution ourselves to get the Report Manager add-on.
  • Dashboard needs to be cleaned up and easier to read
N-Central is great for serious managed service providers that are managing assets and monitoring all devices. It allows us to create custom reports and do reviews for clients which then helps us gain more sales. We would not recommend it to very small computer companies that are only supporting a few companies.
Read this authenticated review
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August 10, 2018

SolarWinds N-central Review: "You won't find much better than this one!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use N-Central solely in our MIS department. We replaced the Kaspersky Remote Administration Console as well as GoToAssist for internal remote management sessions. We have many remote plants and users and use this tool to do remote sessions, check software and hardware inventory and patching levels as well as usage and performance reports.
  • Remote control sessions are seamless and quick to connect.
  • Software inventory list is very complete even including windows update patch levels.
  • The amount of data N-Central gathers from the end-PCs is great for a performance snapshot and makes it quick to diagnose simple RAM issues etc.
  • Navigation between the view screens could be a bit simpler. Once you click a machine your list goes away and isn't simple to get back to.
  • I would love to add more negative points here but really it's a well-built piece of software.
It is not the best tool for remotely managing machines outside of your network, but fantastic and gives a TON of data on those machines inside your network. We have plants around the world and I can see real-time live usage and performance data at the click of a button. Issue with a machine locking up in Ireland? You can look at the performance, services, apps and whatever else might be running as well as check the error logs and about anything else you can think of to check without even interrupting the user experience. Invaluable.
Read this authenticated review
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August 03, 2018

SolarWinds N-central Review: "Good, scalable solution for MSP with some challenges"

Score 8 out of 10
Vetted Review
Reseller
Review Source
My organization leverages N-central for our centralized managed services hub. We leverage most components of it including automatic remediation, powershell automation, antivirus module and the basic security modules. We have found the software to overall be easy to deploy for the NOC, however, the backup module is a bit archaic and the remote agent for snot support multiple screens simulatanously which most other tempting solutions support but there is enough value in the suite that it is worth using.
  • Very easy deployment, all of the modules play with each other making it simple to place AV, screen tempting and management agents all in one spot.
  • Automation of powershell module is great and a feature that others in this space do not have
  • Linux based appliance is great if you have security conscious.
  • Very easy to brand and change the look and feel of the agents and console
  • Very good multitenancy separation and ability to push policies to every tenant or selectively.
  • Backup module is very archaic, does not support memory based backup or hypervisor based updates, very geared towards individual workstations
  • Use within a VDI infrastructure is challenging for deployment of the agents
  • Most of the AV policies that come from defender are limited to working on workstation OS and not on servers.
  • Reports have a weak look and feel to them and could use some data modernization, this is a place where others in this space have a huge edge over N-Able
Very well suited for deployment on Azure as there is a containerized deployment that is appliance based. Very good for the MsP that is willing to put time into writing their own reports and putting some man hours in front of it to make it their own.
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Nicolas Poague profile photo
January 13, 2016

SolarWinds N-central Review: "A great RMM tool, so long as you don't need support"

Score 5 out of 10
Vetted Review
Verified User
Review Source
We use the SolarWinds N-able N-central product to manage all of the customers we provide IT service to. It is used to monitor our client's networks, manage and maintain their assets, and to provide remote support.
  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
  • Support - their customer support is extremely lacking. This goes all the way up to management. Entry-level techs provide scripted or cut and paste answers, which is not a bad thing, but there is almost always a back and forth process that happens before you can get to a real solution. The biggest issue with this is that it seems as if they only want to respond to an issue once every day - it is not uncommon for support issues to take a week or more to be resolved.
  • Security features - Ncentral does not have very granular security. Users have a role, and basically anything under that role is game. We don't want all techs to have access to a clients Active Directory, but they would still need the ability to have remote access for example - there is no way to lock down specific features.
  • Solarwinds N-able seems to be more focused on sales than customer satisfaction. It feels like pulling teeth to get responses to support issues or concerns, but salesmen will be relentless when it comes to needing to meet their quota.
The tool, when it works, is excellent. The main reasons for the lower score are poor support and a need for improved security features.
Read Nicolas Poague's full review

SolarWinds N-central Scorecard Summary

Feature Scorecard Summary

Screen sharing (5)
8.8
File transfer (5)
8.3
Instant message (5)
9.0
Secure remote access with Smart Card authentication (2)
8.5
Access to sleeping/powered-off computers (3)
7.3
Over-the-Internet remote session (5)
7.8
Initiate remote control from mobile (2)
7.0
Remote management of servers & workstations (5)
9.8
Remote Active Directory® management (4)
8.7
Centralized management dashboard (5)
8.5
Session record (4)
7.7
Annotations (3)
9.3
Monitoring and Alerts (5)
9.2
Multi-platform remote control (4)
9.0

About SolarWinds N-central

Categories:  Remote Desktop

SolarWinds N-central Technical Details

Operating Systems: Unspecified
Mobile Application:No