SolarWinds NPM Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
395 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2019

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-25 of 170)

Dwain Erhart profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • NetPath services are a godsend when you are trying to explain to ISPs, etc. about where traffic is congested or stopping. Sometimes seeing is believing for them.
  • The other BIG deal is anticipating disk capacity - when volumes get to full, servers crash. With NPM, we can and create set thresholds for warning us before we run into issues, and then we can add storage, memory, and CPU, (especially on our Virtual environment.)
  • Alerts are great - instead of hearing from our users that a server is offline, we are aware of it right away.
  • It would be nice to be able to set up SNMP3 for some of our systems in an easier fashion. But it is not a show stopper.
  • Sometimes the support refers us to the Knowledge base and Thwack. Not a huge deal, but I only end up putting in a ticket when I have spent a great deal of time searching for a solution.
Read Dwain Erhart's full review
Brian Anderson profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Ease of configuration. SolarWinds NPM is easily configured initially with discovery auto-populating the majority of equipment.
  • Ease of management/use. SolarWinds NPM is easily understood by those with less training, allowing them to gain visibility in to and troubleshoot problems that would otherwise require additional assistance.
  • Pricing. While there are alternate solutions to SolarWinds NPM, this offering sits in a well-priced space easily adding more value than the sticker price. With the module-based approach the product offering often scales well with company size as well.
  • Ease of modification. It is sometimes difficult to understand how to properly modify the details of individual components. This comes with the territory given the constraints of SNMP, etc. but I feel that SolarWinds could streamline the end-user experience.
  • Dials. For some things dials are a good indication for system status but I've never liked them for network monitoring as they take up a lot of real estate where a simple color-coded number would suffice in most cases.
Read Brian Anderson's full review
Joshua Smith profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • NPM polls devices consistently for status
  • NPM gathers statistical data for logging
  • NPM also has reporting and alerting features that aid in logging historical data and diagnosing issues
  • NPM can be a bit hard to tame on resources in a large scaled environment
  • NPM needs some finesse when running large scaled jobs/reports
  • NPM could stand to be more efficient on the back end. It can be a hog.
Read Joshua Smith's full review
Aaron Oberman profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • I think the shining example that sets SolarWinds apart from the rest is the approach it takes with SNMP. I have served in the Managed Service field and monitored devices for over twelve years and SolarWinds SNMP monitoring design is bar-none the best I have used.
  • I appreciate how different aspects of NPM flow togeher. An example of this is when you monitor a wireless controller and how it will automatically populate all of your access points along with statistics into the system. Using this feature along with the Network Traffic Analyzer has been a powerful troubleshooting tool.
  • The user community is a large part of the success of NPM. SolarWinds provides a forum that allows others to share their successes and discoveries with others. It is both friendly and professional and has been a major help to me.
  • I'm not a big fan of the licensing model which can quickly become bloated as your consider adding additional modules. It would make sense to me to cover device counts in your maintenance contract and then simple pay a straight fee for your modules.
  • Getting assistance for setting up monitoring templates is primary found through the user community (especially for unique devices). I would love to see a section in thwack that has a more organized approach to monitoring scripts that are organized by device (perhaps even company).
  • Make all functions required for monitoring templates available through the web GUI. Having to configure use the Universal Device Poller for configuring SNMP templates is a nuisance.
Read Aaron Oberman's full review
Jason Buttacavoli profile photo
August 27, 2019

SolarWinds for K-12

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Single pane of glass for my entire infrastructure.
  • Configurable text and email notifications if systems go down or have errors.
  • Port Utilization with errors and discards.
  • It would be nice if there was a way the interface details could give you a report of ports not in use based on the life of the switch, not the last reboot.
Read Jason Buttacavoli's full review
Derek Dolan profile photo
Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Generally speaking, NPM does alerting very well. It has a lot of flexibility in how to build and deliver the alerts.
  • Being able to do HTTP POST on alerts helps integrate it with modern tools like Slack and OpsGenie, even if it's not a baked-in integration.
  • The ability to get all relevant device data from one page (and a couple of tabs) is nice, and there is customization available within that view.
  • What I deem as some of the better features in NPM come from integration with other paid SolarWinds tools, such as NTA, NCM, etc. It can be a bit disappointing to look at the marketing material, find something you really want to do, only to discover it requires buying yet another product.
  • SolarWinds licensing isn't great. Some of the caveats around "you need x number of interfaces licensed for NPM, so you need that many for this other product" make the suite less and less attractive and the total cost continues to climb.
  • There's essentially 3 generations of User Interface built into the current product. Some tools, like syslog, still exist on the old Windows-application-run-from-the-server model and are in the web interface, most things are in the web interface that's been around for a while, and now they are integrating new features only in the newer-style web UI. There's no consistency to those UIs, so it looks and feels like 3 different products.
  • The Universal Device Poller is a great way to get functionality out of NPM for products without baked-in support. But there are still some things that seem like table stakes that require the Universal Device Poller - monitoring APC UPS devices for example. Other products (including open source) do this really well since just about everybody needs to monitor stuff like that. Years later, NPM still relies on the pollers.
  • Sorry, but I hate the graphs. I prefer rrdtool-style graphs, and there is some hope for the future in the new style web UI.
Read Derek Dolan's full review
Aaron DeFrates profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Alert configurations have mulitple options, giving us the ability to get notified for any defined event we choose.
  • Monitors all of our devices in one interface where even the average user can be granted access and take a look at our overall environment.
  • Integration with VMWare in the past has been difficult to get working properly.
  • In the latest version, it seems to get slow frequently until I reboot the services on the application server.
Read Aaron DeFrates's full review
Eric Quackenbush profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Monitor performance. Receiving alerts for latency issues in real-time enables us to track down the root cause more quickly. Recently it helped us discover that an off-site backup copy was not being properly throttled, thereby causing call quality issues weekly at 3 AM.
  • Drill down to find details. In the previous example (weekly performance hit) we started at an edge device, saw the traffic spike, traced it to the access switch, and then the switch port. That made it easy to correlate the source of the traffic with the perceived symptom.
  • Graphs over time. Again, using the previous example, we were able to use the graphs and look back over the history of the two ports involved (inbound to the edge of one datacenter and outbound from the offending application) to prove correlation as opposed to a one-time coincidence.
  • The hardware resources are a bit steep. We have had to restart services a few times when website performance deteriorated over time.
  • Being tied to Microsoft is a negative for us. It just seems wrong to have to run one MS SQL Server along with a few dozen MySQL boxes.
Read Eric Quackenbush's full review
Jennifer Aguilar profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Every network has a notorious piece of equipment that runs outside of normal thresholds! You can set up individual thresholds for alert notification. It is very important to find the right balance of notifications from your monitoring tools. You can tweak NPM or run with the defaults. I run the defaults until hardware indicates that it needs individual configuration.
  • You can add nodes individually or in bulk. You can have NPM discover your network!
  • NPM can set up a wireless heat map - you need to input a floor plan - massage the map with Network Atlas; before you know it you will have a live heat map of your wireless network!
  • I love the top XX options to view in the NOC - I have the top 100 network events, the top 100 interfaces showing in the NOC. You can detail the NOC pages to show just about anything you are collecting in NPM. Unbelievable information when looking for anomalies!
  • NPM is being driven by the user group THWACK! I love the fact that they just added Network Insight for the Palo Alto Firewalls: site-to-site VPNs: discovery, status, bandwidth, failures reason, and protocols. GlobalProtect VPNs: username, public IP, virtual IP, and status
  • I can't complain or really say that SolarWinds Network Performance monitor has any particular flaw to report! I am pleased how Solarwinds used the THWACK community to add additional features to the product.
  • I would like to be able to reclassify the Unknown nodes - the LINUX flavored servers running my virtual Avaya phone network are not classified at all. I did name and manage all the nodes. All nodes are properly identified, I just don't like that group called Unknown .. .but am glad it is there to catch unidentified objects!
  • Demo NPM from Solarwinds Web site. You will not be disappointed!
Read Jennifer Aguilar's full review
Nicholas Drexel profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Its web API is easy to use and pretty intuitive
  • The customer support has been pretty decent whenever I have needed to go through them
  • It has its own database gui that is easy to see and use in order to create custom queries
  • Its real-time topology mapper and "Network Atlas" is being moved to a less functional web-based real time monitoring system that is not intuitive and doesnt support integration with real time monitoring of vcenter devices.
  • Its pay per node price scale makes expanding your network less attractive.
  • It doesn't support every vendor of networking equipment and in such a case requires extensive knowledge of OIDs and the SQL backend in order to implement the necessary monitoring nodes
  • vCenter integration is very basic and needs improvement and customization options available to it that the rest of the program has
  • the view based pages are incredibly difficult to set up in any sort of hierarchical sense. And getting menu customization to navigate through the pages is a pain in the butt.
Read Nicholas Drexel's full review
Justin Czachor profile photo
August 29, 2019

NPM just works

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The interface is really well-designed. It's pretty intuitive and easy to work with.
  • I like the map editor. It works well in creating maps and having an overall view of your sites.
  • I like the customization of the pages where you can change the layouts.
  • I don't like building reports. It seems bulky to find what I'm looking for when browsing for different objects.
  • I found it impossible to create a custom SNMP check. It may be due to my lack of knowledge, but it was difficult and SolarWinds was no help.
Read Justin Czachor's full review
David Dyck profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Granular and custom alerting.
  • OID Monitoring and historical data / SNMP.
  • Support for all devices or custom devices.
  • Online support articles (KBs) could be better.
  • Perfstack isn't great.
  • Documentation for detailed things is lacking or non-existent.
Read David Dyck's full review
Armando Alvarado profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The up and down feature is great. Sometimes we missed the things it points out.
  • CPU usage information on the virtual systems we use is critical.
  • We like the network discovery feature, it does an awesome job.
  • Storage resource helps a lot.
  • Netflow Traffic Analyzer could really use an upgrade, such as including the ability to do Layer 3 flows not just Layer 2.
  • Better job in the update department
  • IP address manager takes too long to discover. I use a standalone IP address manager and it works better than the one in the suite.
Read Armando Alvarado's full review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Adding nodes is easy.
  • Status monitoring is efficient and timely (assuming your polling and alert settings are appropriate).
  • Dashboards are useful and highly customizeable.
  • It's a big animal and takes time and expertise to keep it running smoothly and maintain the monitored nodes. Don't assume some IT tech is going to use this in their spare time.
  • Because it is very complex, there can be a steep learning curve. Get some training from Loop1.
  • The web interface is slow. Probably can't be helped, but it is frustrating at times.
Read this authenticated review
No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The software is very in-depth. You will be able to get metrics and data on things you never thought possible.
  • SolarWinds has a vast array of products in its database so we have yet to add anything that wasn't already included.
  • The reporting is wonderful. It is in-depth and allows us to provide documents to business partners when asked.
  • Sometimes there are too many things to look at. It may be hard to find just what you are looking for. I would prefer a more dumbed down interface or even a guided wizard.
  • It may be our implementation but it seems a little sluggish at times.
  • Upgrading it can be a pain since there may be multiple updates needed to get current.
Read this authenticated review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to maintain
  • Highly customizable interface
  • Easy to setup alerts
  • Every now and then the web interface starts getting really slow and the server needs reboot
  • Licensing needs to be simplified, there are so many moving parts and so many different licenses to maintain
  • Has a bug where interfaces show in "unknown" state and you have to remove/re-add the interfaces to make that stop or just ignore them
Read this authenticated review
No photo available
January 14, 2020

Email alerts a plenty

Score 5 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Email alerts
  • Domain integration
  • Not subscription
  • Hierarchy settings
  • Limit email alerts. I don’t like getting 256 alerts on Monday morning
  • Web page interface is very slow
Read this authenticated review
No photo available
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The Dashboard features quickly enable us to evaluate where we are for the day and give a quick look into how clients feel about both the service they receive.
  • SolarWinds features a pooling system that lets you install SolarWinds in as many servers as you want besides SolarWinds. You never restrict yourself to the database with this pooling method.
  • I dislike its licensing and is a little bit costly as compared to other monitoring tools.
  • Not really fair but there is a lot to configure. That is because there is a lot it can do. It is important to spend the time and get full use of it. It can be overwhelming in the beginning while you are setting things up and very time-consuming.
Read this authenticated review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Monitor Uptime
  • Provide Historical Resource Utilization Metrics
  • Provide an API for automation
  • High Resource Requirements
  • Historical Measurements are Averaged-Out (Rather than exact)
  • Occasional False Positives
Read this authenticated review
No photo available
November 30, 2019

SolarWinds NPM Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Ease of installation and monitoring.
  • The customizability of alerts and reports let you design what you're looking for.
  • The bonus of NetPath and PerfStack makes issues that much easier again to work out where the problem may be.
  • The upgrade of how syslogs are handled in the GUI needs more improvement to match the old version it replaced.
Read this authenticated review
No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy-to-configure NOC-style dashboards for almost anything on a network you want to monitor.
  • Customizable reports for any network metric.
  • Customizable email alerts on dozens of different network issues.
  • Centralized discovery and inventory for routers, switches, analog gateways, UPSs, access points, and other network hardware.
  • SolarWinds is slow to integrate features that users suggest, even when dozens of users have made the same suggestion over time.
  • The charts aren't as customizable as we would like (y-scale, plot size, etc.).
  • The reports feature has a combination of legacy ReportWriter reports and new reports. They should all be migrated to the new style. The old reports are hard to modify and the output is less usable than the new style.
Read this authenticated review

Feature Scorecard Summary

Automated network device discovery (150)
8.7
Network monitoring (167)
9.3
Baseline threshold calculation (146)
8.4
Alerts (166)
9.1
Network capacity planning (133)
7.9
Packet capture analysis (95)
7.3
Network mapping (134)
8.1
Customizable reports (152)
8.3
Wireless infrastructure monitoring (105)
7.7
Hardware health monitoring (154)
8.9

About SolarWinds NPM

SolarWinds Network Performance Monitor (NPM) delivers comprehensive network fault monitoring and performance management that scales and expands with your network monitoring needs. Users can collect and view availability, real-time and historical statistics from routers, switches, firewalls, servers, and any other SNMP-, ICMP-, or WMI-enabled devices directly from a web browser.

SolarWinds users can get a full NPM installation up and running the same day they download. Implementation does not require a team of consultants. NPM provides quick visibility into the health of network devices and servers on the network, ensuring that users have the real-time information they need to keep their network running at peak performance.

Network Performance Monitor helps IT Pros:

  • Quickly detect, diagnose, and resolve network performance issues and avoid downtime
  • Respond to multiple condition checks, correlated events, and device dependencies
  • Automatically calculate capacity exhaustion dates using customizable thresholds based on peak and average usage
  • Streamline network troubleshooting with an easy-to-use Web interface
  • View paths to critical business services hop-by-hop, even into the cloud, with the NetPath™ feature
  • Get deeper visibility into complex network devices with Network Insight™ features for Cisco ASA firewalls, Cisco Nexus switches, and F5 BIG-IP load balancers

SolarWinds NPM Features

Network Performance Monitoring Features
Has featureAutomated network device discovery
Has featureNetwork monitoring
Has featureBaseline threshold calculation
Has featureAlerts
Has featureNetwork capacity planning
Has featurePacket capture analysis
Has featureNetwork mapping
Has featureCustomizable reports
Has featureWireless infrastructure monitoring
Has featureHardware health monitoring
Additional Features
Has featureMulti-vendor device support for any router, switch, firewall, VPN concentrator, wireless access point and other devices that support standard protocols
Has featureIntelligent alerts for correlated events, sustained conditions, and complex combinations of device states
Has featureInsight on hardware health by monitoring, alerting, and reporting on the state of key device sensors
Has featureNetPath for hop-by-hop monitoring of critical business services, on-premises or into the cloud
Has featureNetwork Insight for Cisco ASA firewalls
Has featureNetwork Insight for Cisco Nexus switches
Has featureNetwork Insight for F5 BIG-IP load balancers

SolarWinds NPM Screenshots

SolarWinds NPM Video

Network Performance Monitor overview

SolarWinds NPM Downloadables

SolarWinds NPM Integrations

SolarWinds NPM Competitors

ManageEngine OpManager, WhatsUp Gold, Nagios Core, DX Infrastructure Manager (formerly CA Unified Infrastructure Management), Micro Focus Network Node Manager i (formerly HP Network Node Manager), Paessler PRTG

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Optional

SolarWinds NPM Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

SolarWinds NPM Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Windows® Server 2016; SQL Server 2016 SQL Server 2016 SP1 SQL Server 2017 (including installations on Linux)
Mobile Application:No