SolarWinds NPM Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
483 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Do you work for this company? Learn how we help vendors

TrustRadius TRUE BadgeTrustRadius Top Rated for 2020

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-19 of 19)

Companies can't remove reviews or game the system. Here's why.
Cody Plassmeyer | TrustRadius Reviewer
October 02, 2020

Monitoring at its finest

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
I have personally only had to contact SolarWinds supports less than a handful of times but each time I did contact them they were thorough in getting my problem solved in a timely manner.
Read Cody Plassmeyer's full review
Anonymous | TrustRadius Reviewer
July 14, 2020

SolarWinds NPM is the magic bullet!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
SolarWinds' support is very informed and knows a lot about what issues people may face. They are able to quickly analyze the issue and can communicate well. Communication is key. No one likes feeling like their issue isn't a priority. I understand the need to research a problem before finding the solution and its nice to know they make sure everything it 100% before closing things out.
Read this authenticated review
Anonymous | TrustRadius Reviewer
July 20, 2020

Solarwinds NPM - Well worth your time

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

5
Support expects you to understand their product inside and out, as if you did support on your own. I usually get a "Why are you calling us" vibe from SolarWinds. I do not feel welcomed as a customer, by them as a whole. They usually do provide the right solution, but they're incredibly slow about it.
Read this authenticated review
Anonymous | TrustRadius Reviewer
January 31, 2020

NPM: The Heart and Soul of SolarWinds

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

7
This rating is for SolarWinds support on its own without the 3rd-party support we pay for. In general, SolarWinds will respond to tickets that you open if you have specific issues that need to be solved. But they don't help you with installing upgrades, performance tuning, custom reports and alerts, or training. For stuff like that, they expect you to sift through their Thwack community message boards for information on how to solve your issues. In general, Solarwinds feels that their application is so intuitive that anyone can learn how to install and operate it. Sure, the application is intuitive in operation, but administration of the backend can get pretty complicated.
Read this authenticated review
Anonymous | TrustRadius Reviewer
December 07, 2018

A better alternative to open-source

Score 7 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
I had a licensing issue when upgrading and received only very short responses. My issue was resolved quickly and only short responses were required in this instance, but I do prefer a more detailed explanation in situations where there are multiple ways of licensing.
Read this authenticated review
Jim Arendt | TrustRadius Reviewer
November 16, 2015

How NPM Helped Us

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
In all of the times that we called support, someone at SolarWinds had the answer for us in a timely manner. Through thwack and other internet searching, we have been able to resolve all of our issues that arose to our satisfaction. The support staff have always been knowledgeable of their products or had a fellow support staff member to rely on to get the needed answers.
Read Jim Arendt's full review
Adam Hutcheson | TrustRadius Reviewer
December 18, 2015

NonPlussed Management

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
Support has generally been good. We had one issue with a migration, where first support technician gave wrong answer/setup. Have not had to use support that often.
Read Adam Hutcheson's full review
Anonymous | TrustRadius Reviewer
December 11, 2015

NPM review

Score 6 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
Overall decent support with short wait times.
Read this authenticated review

Feature Scorecard Summary

Automated network device discovery (182)
8.8
Network monitoring (202)
9.5
Baseline threshold calculation (177)
8.5
Alerts (201)
9.4
Network capacity planning (159)
7.9
Packet capture analysis (113)
7.9
Network mapping (167)
7.8
Customizable reports (185)
8.5
Wireless infrastructure monitoring (132)
7.9
Hardware health monitoring (188)
8.9

About SolarWinds NPM

SolarWinds Network Performance Monitor (NPM) delivers comprehensive network fault monitoring and performance management that scales and expands with a company's network monitoring needs. Users can collect and view availability, real-time and historical statistics from routers, switches, firewalls, servers, and any other SNMP-, ICMP-, or WMI-enabled devices directly from a web browser.

The vendor states that SolarWinds users can get a full NPM installation up and running the same day they download, and that implementation does not require a team of consultants. NPM provides visibility into the health of network devices and servers on the network, ensuring that users have needed real-time information to keep their network running at peak performance.

Network Performance Monitor helps IT Pros:

  • Quickly detect, diagnose, and resolve network performance issues and avoid downtime
  • Respond to multiple condition checks, correlated events, and device dependencies
  • Automatically calculate capacity exhaustion dates using customizable thresholds based on peak and average usage
  • Streamline network troubleshooting with an easy-to-use Web interface
  • View paths to critical business services hop-by-hop, even into the cloud, with the NetPath™ feature
  • Get deeper visibility into complex network devices with Network Insight™ features for Cisco ASA firewalls, Cisco Nexus switches, and F5 BIG-IP load balancers

SolarWinds NPM Features

Network Performance Monitoring Features

Has featureAutomated network device discovery
Has featureNetwork monitoring
Has featureBaseline threshold calculation
Has featureAlerts
Has featureNetwork capacity planning
Has featurePacket capture analysis
Has featureNetwork mapping
Has featureCustomizable reports
Has featureWireless infrastructure monitoring
Has featureHardware health monitoring
Additional Features
Has featureMulti-vendor device support for any router, switch, firewall, VPN concentrator, wireless access point and other devices that support standard protocols
Has featureIntelligent alerts for correlated events, sustained conditions, and complex combinations of device states
Has featureInsight on hardware health by monitoring, alerting, and reporting on the state of key device sensors
Has featureNetPath for hop-by-hop monitoring of critical business services, on-premises or into the cloud
Has featureNetwork Insight for Cisco ASA firewalls
Has featureNetwork Insight for Cisco Nexus switches
Has featureNetwork Insight for F5 BIG-IP load balancers

SolarWinds NPM Screenshots

SolarWinds NPM Video

Network Performance Monitor overview

SolarWinds NPM Downloadables

SolarWinds NPM Integrations

SolarWinds Server & Application Monitor, SolarWinds Web Performance Monitor (WPM), SolarWinds IP Address Manager (IPAM), SolarWinds NetFlow Traffic Analyzer (NTA), SolarWinds Network Configuration Manager (NCM), SolarWinds Virtualization Manager (VMAN), SolarWinds Storage Resource Monitor (SRM), SolarWinds Web Help Desk (WHD), SolarWinds User Device Tracker, SolarWinds VoIP & Network Quality Manager

SolarWinds NPM Competitors

ManageEngine OpManager, Ipswitch WhatsUp Gold, Nagios Core, DX Infrastructure Manager (formerly CA Unified Infrastructure Management), Micro Focus Network Node Manager i (formerly HP Network Node Manager), Paessler PRTG

SolarWinds NPM Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Optional

SolarWinds NPM Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

SolarWinds NPM Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Windows® Server 2016; SQL Server 2016 SQL Server 2016 SP1 SQL Server 2017 (including installations on Linux)
Mobile Application:No