SolarWinds Papertrail Reviews

17 Ratings
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Score 7.7 out of 101

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Reviews (1-6 of 6)

Scott McGee profile photo
Score 9 out of 10
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We are still in the process of selecting a log management provider. We are looking for a solution that will allow our IT staff to oversee and manage logs from all 25 servers including our SQL and Exchange servers. The solution will hopefully allow our IT staff to focus their efforts on end user support.
  • The management console is very easy to use.
  • Agent installation is one of the easiest we've tried. You do not need a technical degree to install it.
  • We were not provided any "canned" searches to begin our evaluation with.
  • Other competing products have a set of "canned" searches to get you started quickly.
It's by far one of the easiest applications to install. This I think will set them apart from the larger corporate offerings that require an engineering degree to use.
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Score 9 out of 10
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It's a really good product to monitor your server logs and sends an email alarm to alert you or your team if any anomalies come up in your logs. You could adjust how Papertrail will notice you based on your logs output, so you could make your application output a warning or error log anywhere and Papertrail will make sure whenever it happens, it will come to your attention via email. It's also very useful if you want to know what's happening on your server since it could catch your web server logs as well.
  • Free configuration on how Papertrail will alert you
  • Easy to setup with your server/application
  • Very intuitive and easy to use
  • Fair pricing policy/plan
  • More documentation about the tools: feels like we haven't explored everything they have to offer yet.
  • Options to integrate with major server providers (AWS, Azure, Google Cloud, etc) easily.
  • SMS alerts
It's really good to keep logs of your apps and is fairly easy to configure if you have your own web server. Default integration with Heroku is very useful if you are using Heroku. Probably less useful if using AWS, Azure, or Google Cloud. Would be good if there's any default integration with those major cloud providers.
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Score 10 out of 10
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We use SolarWinds Papertrail to aggregate logs from our Kubernetes Pods across all Nodes. It is being used mostly by the engineers to get insights into performance issues and other SRE-related metrics. Sometimes it's also used by the Support staff to debug customer's problems by looking into their specific logs.
  • Ease of setup.
  • Ease of use (overview, filtering).
  • Reliability.
  • I'd like to have multiple accounts.
  • More advanced alerting.
SolarWinds Papertrail is very well suited for situations where you need to aggregate logs from different sources to a central place without much effort.
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Score 9 out of 10
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We have been mainly using it for viewing our application logs and monitoring our applications. We monitor our applications by setting email alerts, which is very helpful to find and fix an issue at the earliest. This is being used by our tech team for our various applications. We use it through Heroku and also directly for our applications running in the Google Cloud Platform.
  • Helps us to check the application logs for debugging/production issues.
  • Alerts us to new application errors/exceptions, which helps us to fix issues at the earliest.
  • Nothing major. There have been few instances when Papertail was down, impacting our application monitoring. Hope this can be improved.
It is very well suited for monitoring applications through logs. Alerts can be set periodically for the interval you desire, and alert emails will be delivered to your inbox based on the conditions of alert. This will help to identify any unexpected errors or exceptions in your application at the earliest stage, aiding you in fixing the issues sooner rather than later.
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Score 8 out of 10
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It is used by the development team to monitor feedback from our APIs.
  • Integrates with multiple platforms
  • Fast feedback
  • Clear interface
  • Improved search
It works well when we need to see a live tail of the current logs coming from our APIs. We can use this locally or in production, and from our own APIs or integrations with 3rd parties, e.g. our CDN provider.
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Score 8 out of 10
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I use it in my personal projects with a Heroku add-on for server log management.
  • Simply log with a Heroku add-on
  • Dashboard with customized app groups
  • Search logs
  • Maybe add an app list view to access each app's settings
Is well suited to log from Heroku apps, you can set alerts and group apps in your dashboard.
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SolarWinds Papertrail Scorecard Summary

About SolarWinds Papertrail

Austin based SolarWinds acquired log management tool Papertrail in April, 2015.
Categories:  Log Management

SolarWinds Papertrail Technical Details

Operating Systems: Unspecified
Mobile Application:No