SolarWinds Papertrail Reviews

18 Ratings
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Score 8.7 out of 100

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Reviews (1-6 of 6)

Scott McGee | TrustRadius Reviewer
February 26, 2019

Very easy solution to install, and more importantly use.

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are still in the process of selecting a log management provider. We are looking for a solution that will allow our IT staff to oversee and manage logs from all 25 servers including our SQL and Exchange servers. The solution will hopefully allow our IT staff to focus their efforts on end user support.
  • The management console is very easy to use.
  • Agent installation is one of the easiest we've tried. You do not need a technical degree to install it.
  • We were not provided any "canned" searches to begin our evaluation with.
  • Other competing products have a set of "canned" searches to get you started quickly.
It's by far one of the easiest applications to install. This I think will set them apart from the larger corporate offerings that require an engineering degree to use.
Servers generate thousands of lines of logs. Papertrail allows us to filter our the 999 common non critical logs to focus on that 1 line that we need to pay attention to. This saves us countless hours of processing.
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Anonymous | TrustRadius Reviewer
March 12, 2019

Papertrail is very intuitive to use and very useful when debugging production applications

Score 9 out of 10
Vetted Review
Verified User
Review Source
It's a really good product to monitor your server logs and sends an email alarm to alert you or your team if any anomalies come up in your logs. You could adjust how Papertrail will notice you based on your logs output, so you could make your application output a warning or error log anywhere and Papertrail will make sure whenever it happens, it will come to your attention via email. It's also very useful if you want to know what's happening on your server since it could catch your web server logs as well.
  • Free configuration on how Papertrail will alert you
  • Easy to setup with your server/application
  • Very intuitive and easy to use
  • Fair pricing policy/plan
  • More documentation about the tools: feels like we haven't explored everything they have to offer yet.
  • Options to integrate with major server providers (AWS, Azure, Google Cloud, etc) easily.
  • SMS alerts
It's really good to keep logs of your apps and is fairly easy to configure if you have your own web server. Default integration with Heroku is very useful if you are using Heroku. Probably less useful if using AWS, Azure, or Google Cloud. Would be good if there's any default integration with those major cloud providers.
Finding out what's wrong with your application and database is easier if you know what's happening on it. With proper configuration of Papertrail, you will know everything's that happened on your server. This leads to a faster diagnosis of what's wrong in your application whenever trouble occurs and obviously faster resolution time.
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Anonymous | TrustRadius Reviewer
March 08, 2019

Easy and centralized log aggregation with Papertrail

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use SolarWinds Papertrail to aggregate logs from our Kubernetes Pods across all Nodes. It is being used mostly by the engineers to get insights into performance issues and other SRE-related metrics. Sometimes it's also used by the Support staff to debug customer's problems by looking into their specific logs.
  • Ease of setup.
  • Ease of use (overview, filtering).
  • Reliability.
  • I'd like to have multiple accounts.
  • More advanced alerting.
SolarWinds Papertrail is very well suited for situations where you need to aggregate logs from different sources to a central place without much effort.
The impact of having good visibility across all systems has been huge, in fact, it's one of the main reasons we have decided to go with SolarWinds Papertrail. It enables our engineers to quickly debug all kinds of system errors and find solutions very fast.
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Anonymous | TrustRadius Reviewer
March 04, 2019

Papertrail is very helpful!

Score 9 out of 10
Vetted Review
Verified User
Review Source
We have been mainly using it for viewing our application logs and monitoring our applications. We monitor our applications by setting email alerts, which is very helpful to find and fix an issue at the earliest. This is being used by our tech team for our various applications. We use it through Heroku and also directly for our applications running in the Google Cloud Platform.
  • Helps us to check the application logs for debugging/production issues.
  • Alerts us to new application errors/exceptions, which helps us to fix issues at the earliest.
  • Nothing major. There have been few instances when Papertail was down, impacting our application monitoring. Hope this can be improved.
It is very well suited for monitoring applications through logs. Alerts can be set periodically for the interval you desire, and alert emails will be delivered to your inbox based on the conditions of alert. This will help to identify any unexpected errors or exceptions in your application at the earliest stage, aiding you in fixing the issues sooner rather than later.
As described in the previous pages, Papertrail has definitely helped us to diagnose and fix application or database errors in two ways:
1. Whenever we receive a bug from our customer care or testing team, we rely on Papertrail to check the logs and debug the issues.
2. By setting alerts-- we have set Papertrail alerts for our applications. Using these alerts, we receive emails for our applications, helping us in fixing the errors or exceptions in our applications before someone can complain about it.
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Anonymous | TrustRadius Reviewer
March 13, 2019

Useful tool to achieve greater clarity of our platform

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used by the development team to monitor feedback from our APIs.
  • Integrates with multiple platforms
  • Fast feedback
  • Clear interface
  • Improved search
It works well when we need to see a live tail of the current logs coming from our APIs. We can use this locally or in production, and from our own APIs or integrations with 3rd parties, e.g. our CDN provider.
Very useful to see the level of detail and be able to use this to troubleshoot issues. Especially easy when linking to 3rd party vendors such as our CDN provider.
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Anonymous | TrustRadius Reviewer
April 04, 2018

Logs for your server, with an add-on for Heroku apps

Score 8 out of 10
Vetted Review
Verified User
Review Source
I use it in my personal projects with a Heroku add-on for server log management.
  • Simply log with a Heroku add-on
  • Dashboard with customized app groups
  • Search logs
  • Maybe add an app list view to access each app's settings
Is well suited to log from Heroku apps, you can set alerts and group apps in your dashboard.
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SolarWinds Papertrail Scorecard Summary

About SolarWinds Papertrail

SolarWinds® Papertrail® is log management designed by engineers for engineers that supports most every log type, and provides real-time tailing and intuitive search and filter capabilities to simplify troubleshooting and reduce Mean Time to Repair (MTTR). The vendor's value proposition:

  • Realtime - Tail and search logs as they happen. Find the event messages you need among the gigabytes of log data, within seconds.
  • Simple yet powerful - Create flexible log views in a few clicks. Turn related systems into event streams and automatically group new systems using wild cards. Save searches to quickly create alerts and dashboards.

  • Get started in seconds - Nothing to install. Use any common syslog daemon or our collector to start sending logs to Papertrail and start searching and tailing logs immediately.

  • Works the way you do - Web browser, command line (CLI) and API access, all with the same easy search format. More than 20 integrations with popular alerting and monitoring solutions and webhooks for easy integration into any environment.

  • Integrates with APM - Seamlessly integrates with SolarWinds AppOptics to quickly switch between traces, metrics, and logs without losing context.

Categories:  Log Management

SolarWinds Papertrail Features

Has featureAggregate logs
Has featureTail and search logs
Has featureReceive instant alerts
Has featureAnalyze logs
Has featureScale your logs
Has featureEncrypted logs
Has featureFilter logs
Has featureClone existing alerts
Has featureColorize links
Has featureUtilize command-line client

SolarWinds Papertrail Screenshots

SolarWinds Papertrail Video

Papertrail Overview

SolarWinds Papertrail Downloadables

SolarWinds Papertrail Integrations

Amazon CloudWatch, SolarWinds AppOptics, Campfire, Datadog, Geckoboard, HipChat, New Relic, OpsGenie, PagerDuty, Slack, VictorOps, Zapier, Amazon Simple Notification Service (SNS), HoneyBadger, HostedGraphite, Librato, Pushover, StatHat

SolarWinds Papertrail Competitors


  • Does not have featureFree Trial Available?No
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

SolarWinds Papertrail Support Options

 Free VersionPaid Version

SolarWinds Papertrail Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No