TrustRadius
Austin based SolarWinds acquired log management tool Papertrail in April, 2015.Very easy solution to install, and more importantly use.We are still in the process of selecting a log management provider. We are looking for a solution that will allow our IT staff to oversee and manage logs from all 25 servers including our SQL and Exchange servers. The solution will hopefully allow our IT staff to focus their efforts on end user support.,The management console is very easy to use. Agent installation is one of the easiest we've tried. You do not need a technical degree to install it.,We were not provided any "canned" searches to begin our evaluation with. Other competing products have a set of "canned" searches to get you started quickly.,9,This solution will save staff hours which in return increases their productivity levels.,Servers generate thousands of lines of logs. Papertrail allows us to filter our the 999 common non critical logs to focus on that 1 line that we need to pay attention to. This saves us countless hours of processing.,We only have an IT staff of 2 so this doesn't really impact us any differently.,,Citrix Hypervisor (formerly XenServer), Citrix NetScaler, Microsoft Office 2016Papertrail is very intuitive to use and very useful when debugging production applicationsIt's a really good product to monitor your server logs and sends an email alarm to alert you or your team if any anomalies come up in your logs. You could adjust how Papertrail will notice you based on your logs output, so you could make your application output a warning or error log anywhere and Papertrail will make sure whenever it happens, it will come to your attention via email. It's also very useful if you want to know what's happening on your server since it could catch your web server logs as well.,Free configuration on how Papertrail will alert you Easy to setup with your server/application Very intuitive and easy to use Fair pricing policy/plan,More documentation about the tools: feels like we haven't explored everything they have to offer yet. Options to integrate with major server providers (AWS, Azure, Google Cloud, etc) easily. SMS alerts,9,We are alarmed properly so it makes it easy for us to monitor the server. Very easy to debug our apps when something's gone wrong (bug) in the production server. Noticed whenever any third party scan was going on our server.,Finding out what's wrong with your application and database is easier if you know what's happening on it. With proper configuration of Papertrail, you will know everything's that happened on your server. This leads to a faster diagnosis of what's wrong in your application whenever trouble occurs and obviously faster resolution time.,Unfortunately, our organization hasn't been using Papertrail extensively and we feel like we could utilize this service further since they provide a wide functionality. I think the less technical staff would be able to benefit from the log if the application itself could output user-friendly log and alarms, so less technical people will know what's going on as well whenever a problem occurs without asking the tech staff,AWS Config,AWS ConfigEasy and centralized log aggregation with PapertrailWe use SolarWinds Papertrail to aggregate logs from our Kubernetes Pods across all Nodes. It is being used mostly by the engineers to get insights into performance issues and other SRE-related metrics. Sometimes it's also used by the Support staff to debug customer's problems by looking into their specific logs.,Ease of setup. Ease of use (overview, filtering). Reliability.,I'd like to have multiple accounts. More advanced alerting.,10,Higher visibility of performance issues. No need to handle log storage, engineers can focus on the actual app.,The impact of having good visibility across all systems has been huge, in fact, it's one of the main reasons we have decided to go with SolarWinds Papertrail. It enables our engineers to quickly debug all kinds of system errors and find solutions very fast.,We have not used this feature extensively yet since the size of our organization doesn't require it (yet). Though, we are excited to use it more often in the future.,Sentry,DigitalOcean, Sentry, Heroku, Kubernetes, Twilio SMS, PostmarkPapertrail is very helpful!We have been mainly using it for viewing our application logs and monitoring our applications. We monitor our applications by setting email alerts, which is very helpful to find and fix an issue at the earliest. This is being used by our tech team for our various applications. We use it through Heroku and also directly for our applications running in the Google Cloud Platform.,Helps us to check the application logs for debugging/production issues. Alerts us to new application errors/exceptions, which helps us to fix issues at the earliest.,Nothing major. There have been few instances when Papertail was down, impacting our application monitoring. Hope this can be improved.,9,I think it is a good ROI, as it has helped us in fixing issues with our applications in many instances.,As described in the previous pages, Papertrail has definitely helped us to diagnose and fix application or database errors in two ways: 1. Whenever we receive a bug from our customer care or testing team, we rely on Papertrail to check the logs and debug the issues. 2. By setting alerts-- we have set Papertrail alerts for our applications. Using these alerts, we receive emails for our applications, helping us in fixing the errors or exceptions in our applications before someone can complain about it.,We have used alerts in all our applications. This helps our technical monitoring team to identify any issues with our applications at the earliest. We have used the groups and searches also.,,MongoDB, HerokuUseful tool to achieve greater clarity of our platformIt is used by the development team to monitor feedback from our APIs.,Integrates with multiple platforms Fast feedback Clear interface,Improved search,8,Greater clarity of logs Better feedback from our CDN,Very useful to see the level of detail and be able to use this to troubleshoot issues. Especially easy when linking to 3rd party vendors such as our CDN provider.,We have not explored this area, but the principle sounds very useful.,Datadog, Sumo LogicLogs for your server, with an add-on for Heroku appsI use it in my personal projects with a Heroku add-on for server log management.,Simply log with a Heroku add-on Dashboard with customized app groups Search logs,Maybe add an app list view to access each app's settings,8,SolarWinds Papertrail has become my log service, for my personal app servers. I use the free plan and if one day I need more, there are many plan options that I'm sure will fill my needs.,Heroku, GitHub, Bitbucket
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SolarWinds Papertrail
16 Ratings
Score 7.4 out of 101
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SolarWinds Papertrail Reviews

SolarWinds Papertrail
16 Ratings
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Score 7.4 out of 101
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Scott McGee profile photo
February 26, 2019

SolarWinds Papertrail Review: "Very easy solution to install, and more importantly use."

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are still in the process of selecting a log management provider. We are looking for a solution that will allow our IT staff to oversee and manage logs from all 25 servers including our SQL and Exchange servers. The solution will hopefully allow our IT staff to focus their efforts on end user support.
  • The management console is very easy to use.
  • Agent installation is one of the easiest we've tried. You do not need a technical degree to install it.
  • We were not provided any "canned" searches to begin our evaluation with.
  • Other competing products have a set of "canned" searches to get you started quickly.
It's by far one of the easiest applications to install. This I think will set them apart from the larger corporate offerings that require an engineering degree to use.
Read Scott McGee's full review
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March 12, 2019

SolarWinds Papertrail Review: "Papertrail is very intuitive to use and very useful when debugging production applications"

Score 9 out of 10
Vetted Review
Verified User
Review Source
It's a really good product to monitor your server logs and sends an email alarm to alert you or your team if any anomalies come up in your logs. You could adjust how Papertrail will notice you based on your logs output, so you could make your application output a warning or error log anywhere and Papertrail will make sure whenever it happens, it will come to your attention via email. It's also very useful if you want to know what's happening on your server since it could catch your web server logs as well.
  • Free configuration on how Papertrail will alert you
  • Easy to setup with your server/application
  • Very intuitive and easy to use
  • Fair pricing policy/plan
  • More documentation about the tools: feels like we haven't explored everything they have to offer yet.
  • Options to integrate with major server providers (AWS, Azure, Google Cloud, etc) easily.
  • SMS alerts
It's really good to keep logs of your apps and is fairly easy to configure if you have your own web server. Default integration with Heroku is very useful if you are using Heroku. Probably less useful if using AWS, Azure, or Google Cloud. Would be good if there's any default integration with those major cloud providers.
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March 08, 2019

SolarWinds Papertrail Review: "Easy and centralized log aggregation with Papertrail"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use SolarWinds Papertrail to aggregate logs from our Kubernetes Pods across all Nodes. It is being used mostly by the engineers to get insights into performance issues and other SRE-related metrics. Sometimes it's also used by the Support staff to debug customer's problems by looking into their specific logs.
  • Ease of setup.
  • Ease of use (overview, filtering).
  • Reliability.
  • I'd like to have multiple accounts.
  • More advanced alerting.
SolarWinds Papertrail is very well suited for situations where you need to aggregate logs from different sources to a central place without much effort.
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March 04, 2019

SolarWinds Papertrail Review: "Papertrail is very helpful!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We have been mainly using it for viewing our application logs and monitoring our applications. We monitor our applications by setting email alerts, which is very helpful to find and fix an issue at the earliest. This is being used by our tech team for our various applications. We use it through Heroku and also directly for our applications running in the Google Cloud Platform.
  • Helps us to check the application logs for debugging/production issues.
  • Alerts us to new application errors/exceptions, which helps us to fix issues at the earliest.
  • Nothing major. There have been few instances when Papertail was down, impacting our application monitoring. Hope this can be improved.
It is very well suited for monitoring applications through logs. Alerts can be set periodically for the interval you desire, and alert emails will be delivered to your inbox based on the conditions of alert. This will help to identify any unexpected errors or exceptions in your application at the earliest stage, aiding you in fixing the issues sooner rather than later.
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March 13, 2019

SolarWinds Papertrail Review: "Useful tool to achieve greater clarity of our platform"

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used by the development team to monitor feedback from our APIs.
  • Integrates with multiple platforms
  • Fast feedback
  • Clear interface
  • Improved search
It works well when we need to see a live tail of the current logs coming from our APIs. We can use this locally or in production, and from our own APIs or integrations with 3rd parties, e.g. our CDN provider.
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April 04, 2018

SolarWinds Papertrail Review: "Logs for your server, with an add-on for Heroku apps"

Score 8 out of 10
Vetted Review
Verified User
Review Source
I use it in my personal projects with a Heroku add-on for server log management.
  • Simply log with a Heroku add-on
  • Dashboard with customized app groups
  • Search logs
  • Maybe add an app list view to access each app's settings
Is well suited to log from Heroku apps, you can set alerts and group apps in your dashboard.
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SolarWinds Papertrail Scorecard Summary

About SolarWinds Papertrail

Austin based SolarWinds acquired log management tool Papertrail in April, 2015.
Categories:  Log Management

SolarWinds Papertrail Technical Details

Operating Systems: Unspecified
Mobile Application:No