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SolarWinds Pingdom

SolarWinds Pingdom

Overview

What is SolarWinds Pingdom?

SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.

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Recent Reviews

TrustRadius Insights

Pingdom is a versatile tool that users rely on to monitor the uptime of their websites and ensure they are up and operational. With …
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TrustRadius Insights
TrustRadius Insights

Great for Monitoring

8 out of 10
December 01, 2022
Incentivized
Our organization has used Pingdom as an external monitoring provider for our data centers and networks for about 13 years now. We choose …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Eric Kimminau | TrustRadius Reviewer
Eric Kimminau
Sr. Principal Engineer
UWM (Wholesale, 5001-10,000 employees)
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Pricing

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Synthetic Monitoring

$10

Cloud
per month

Real User Monitoring

$10

Cloud
per month

Enterprise

Custom Pricing

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pingdom.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $14.95 per month
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Product Details

What is SolarWinds Pingdom?

SolarWinds® Pingdom® is a SaaS-based web app performance monitoring solution. It provides web app performance and user experience monitoring consisting of four major capabilities:

  1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more
  2. Page speed performance monitoring and page rankings
  3. Synthetic transaction monitoring from the simplest to the most complex transactions
  4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance

SolarWinds Pingdom Features

  • Supported: Uptime Monitoring
  • Supported: Synthetic Transaction Checks
  • Supported: Page Speed Tests
  • Supported: Real User Monitoring (RUM)
  • Supported: No-Code Transaction Recorder
  • Supported: Dashboards & Reporting
  • Supported: Over 100 Probes Worldwide
  • Supported: Developer-Friendly API
  • Supported: Alerts & Notifications

SolarWinds Pingdom Screenshots

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SolarWinds Pingdom Video

Pingdom Guided Tour

SolarWinds Pingdom Integrations

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SolarWinds Pingdom Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

SolarWinds Pingdom Downloadables

Frequently Asked Questions

SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.

SolarWinds Pingdom starts at $14.95.

Datadog, ManageEngine Site24x7, and New Relic are common alternatives for SolarWinds Pingdom.

Reviewers rate Usability highest, with a score of 10.

The most common users of SolarWinds Pingdom are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(121)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Pingdom is a versatile tool that users rely on to monitor the uptime of their websites and ensure they are up and operational. With Pingdom's notifications via Mobile, Email, and Slack Integration, users can quickly resolve any downtime issues and avoid potential revenue loss. The tool is widely used by multiple departments within organizations for front-line monitoring of core public-facing services, allowing them to be proactive and react as soon as they receive a notification of downtime, preventing further issues. Additionally, Pingdom is used for uptime monitoring and verification of responses from specific endpoints, which assists in diagnosing issues. Its ability to support different monitoring types makes it a preferred choice for many users.

Furthermore, Pingdom serves as an uptime monitor for cloud applications, providing direct notifications and general uptime statistics. Users rely on Pingdom to monitor URL/endpoints and website uptime, ensuring optimal performance. It also helps in managing preventive failures and troubleshooting during scheduled maintenances. Additionally, Pingdom allows for the addition of notification-only users, facilitating collaboration with other teams. As a service provider, Pingdom is a primary tool for monitoring uptime for clients. Users appreciate its simplicity and ease of setup and maintenance. Integration with OpsGenie allows for quick resolution of alerts and efficient management of downtime. Overall, Pingdom is a helpful tool for monitoring and testing websites, analyzing page speed, overall performance, compliance with SLAs, and providing reliable customer service.

Users have made several recommendations based on their experiences with Pingdom. The most common recommendations are as follows:

  • Users recommend allowing ICMP traffic and configuring the alerting system properly to avoid excessive alerts in Pingdom.
  • They also suggest using Google Chrome Developer Tools to gain a better understanding of visitor experience with different network speeds.
  • Additionally, users highly recommend considering the free plan offered by Pingdom for basic uptime checking.

Overall, these recommendations highlight the technical reliability of Pingdom as a monitoring platform and provide suggestions on optimizing website performance and monitoring experience.

Attribute Ratings

Reviews

(1-25 of 65)
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May 08, 2023

SolarWInds Pingdom - poorly maintained and poorly supported

Eric Kimminau | TrustRadius Reviewer
Eric Kimminau
Sr. Principal Engineer
UWM (Wholesale, 5001-10,000 employees)
Score 2 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I was speaking directly with the global service owner for Pingdom. She committed directly to me that she would get several reports to me "by the end of the week". Its now 2 weeks later and she won't respond to any email, even with an estimate of when she might be able to respond. In my opinion, this is indicative of SOlarWinds support in general. We have several other products deployed and we cant get them to commit 24 hours in advance to particiapte in support or troubleshooting calls and we purchase their highest level of support.
December 01, 2022

Great for Monitoring

Verified User
C-Level Executive in Information Technology
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pingdom's Root Cause Analysis, the ability to monitor from multiple locations, and it's reliability are it's main draw, otherwise there are other competitors that are much cheaper but still get the job done. As said above, we use this monitoring system to essentially monitor our core systems and networks which include their monitoring systems. This also allows us to ensure we have good connectivity between multiple Pingdom nodes - which makes the cost worth it to us.
December 01, 2022

Pingdom: From Royalty to SolarWind Level Performance

JS
James Seigel
CTO (Chief Technical Officer)
atVenu, Inc (Information Technology & Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The level of program that we use lends itself well to services and products that have many URL endpoints that you want to monitor response times, presence, and content of. I don't remember if they have small enough offerings for front pages with only one or two urls that you'd want to monitor. If you service customers globally, Pingdom having multiple POPs is definitely helpful. The multiple POPs also helps remove notification fatigue when your services are only inaccessible from a single location.
December 01, 2022

Well suited product meeting the expectations

Verified User
Engineer in Engineering
Computer Software Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pingdom has been one of our critical components for the past 5 years.When things go bad I depend on Pingdom to be our last frontier of our monitoring solution.Having in mind the time we have used the product I am amazed that we had only 1 false-positive alert for that period.Its strong, well positioned production that I will continue to recommend to every company I work for.

I would love to see more functionalities added to the external monitoring toolset of Pingdom, like direct integrations with the known softwares out there.
December 01, 2022

Simple and easy to use

Verified User
Manager in Information Technology
E-Learning Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is great for simple website uptime, and making sure that there isn't unexpected outages or slow-downs. I wouldn't use it for more complex scenarios such as API testing, although that is an area that may have been improved since I last looked at it. Very easy to use interface and can be set up in mins.
November 29, 2022

Happy user for monitoring and alarms

Verified User
General Manager in Corporate
Information Technology & Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients
November 29, 2022

Pingdom an easy to implement, mandatory no brainer for your org.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In most cases if you have public facing portals or sites this will be a major boon to your developers. Knowing how long response times are for your website is the difference between knowing what to fix and taking stabs in the dark to try and increase performance to your end users. Pingdom excels at this and allows fantastic warnings to be set and updated via mobile app.
Even if you don't have public facing portals and sites that customers need to utilize it can still provide immense benefit to external connection points for vpn, or citrix/horizon portals used by employees.
November 29, 2022

Versatile

Juan Orlando Cartagena Duran | TrustRadius Reviewer
Juan Orlando Cartagena Duran
DevOps Engineer
Open LMS (E-Learning, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Basically with Pingdom we were able to provide a better service to our clients. I want to emphasise on public status pages. It is hard to provide clients access to our monitoring tools, and sometimes to make them public and secure it requires a bit of effort. With Pingdom, and a few clicks, clients were able to have a visibility of their sites behaviour.
November 22, 2022

Excellent monitoring tool

MH
mICHAL Hipner
developer
RmA (Civic & Social Organization, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pingdom is great for notifying when a website goes down, and allowing analysts to start looking into the issue within milliseconds of the site losing connectivity. It also has a lot of helpful tools to help diagnose problems with websites.

However, I cannot recommend this service to anyone, especially if your company is outside the US. Technically Pingdom is a great service. However, the idea of a monitoring service is that it should be 100% reliable. But you cannot be sure that your subscription won't be silently turned off by Pingdom when your country is suddenly on a list of enemies (even if you sell on the global market as we do).
November 22, 2022

Pingdom gave us a great insight into our website outages

DW
Daniel Wilkins
Group Network Manager
ParkerSteel Ltd (Building Materials, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pingdom is well suited to monitor any of your public facing IPs, so you receive an alert by text message or email when the IP you are monitoring does not respond for a given length of time, from an impressive 10ms to 30s. This allows you to be pretty granular with the alerting.
It's less appropriate for monitoring IPs on your LAN, unless you NAT these through your firewall.
November 15, 2022

Pingdom is great value and at a great price

Verified User
Professional in Information Technology
Computer Software Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
  • Ease of setup and use
  • Mobile App available
  • Multiple Alert options - email/sms and push notification
  • Flexible configuration for alert threshold
  • Ability to create complex checks using the Transaction Health Check
  • The SSL Certificate Expiry Threshold feature is extremely useful
  • The ability to choose which region should be used to monitor the platform i.e. Oceania, Asia Pac etc...is useful
November 14, 2022

Pingdom does what it says on the tin..!

Verified User
Director in Corporate
Marketing & Advertising Company, 1-10 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Solarwinds Pingdom is a very good monitoring platform that brings accountability to web teams managing and maintaining websites. As mentioned, we needed to know uptime for SLA purposes and for immediate maintenance and Pingdom really helps in giving us the peace of mind if the site is down then we can quickly know about it and deal with any issues. From a client management perspective then multiple notification routes are also really useful as our clients also are kept in the loop - again pretty helpful for accountability!
November 14, 2022

SolarWinds Pingdom, Keeping you on track

GB
Grant Bischof
Help Desk Technician
Value Drug Company (Warehousing, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
My Team is in charge of making sure two things happen. One is product comes in and gets put away. The other is to send that product out to customers. SolarWinds Pingdom allows us to monitor services, equipment and the network being used to accomplish that. The warehouse is not in production 24/7 but the monitoring process is. This has made us aware of issue that were fixed before a user was on the warehouse floor.
November 12, 2022

Great value, trusted solution - happy to recommend

Verified User
Director in Marketing
Hospitality Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's easy to configure and to test. [SolarWinds] Pingdom provides great monitoring and gives me peace of mind, knowing I will not get a false report. When you're charged with responding to alerts in the middle of the night, you want to know they are real. And their Ping methodology does not flag my firewall and is readily accepted by my hosting platform.
November 12, 2022

Simple and easy to use

Verified User
Executive in Engineering
Entertainment Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's well suited for scenarios where you need to set up some simple monitoring of uptime for your website, measure uptime trends over a longer period of time, the ability to set up SMS notifications for when the website is down and when it goes back up.
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