TrustRadius
SolarWinds RMM product is based on technology acquired from LogicNow in 2016, combining MAXfocus, MAX Remote Management, and GFI MAX, into a single MSP.SolarWinds RMM - A Networking MustSolarWinds RMM, and Orion as a whole, is the quintessential go-to network management solution for our company. We use it to monitor and maintain our entire network, which covers all of the US and parts of Mexico and Canada. We could not be happier with this product. The cost is relatively high, but you are getting exactly what you are paying for: a singular solution that does everything from monitoring and alerting all the while giving you a total birds-eye view of what's going on in your network -- all in real-time. The best part - everything within SolarWinds is completely customizable to your company's needs and the product support and community simply does not get better. Do yourself a favor - get this product so that you can be confident that there won't ever be an issue in your network without you knowing about it.,Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on. We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting. The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.,Cost can be a little taxing, especially on smaller companies. Maintaining each module of SolarWinds can be a bit tedious. Server requirements can be on the high-end side, which means more licensing and money.,9,The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful. Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable. The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.,SolarWinds IPAM, SolarWinds Netflow Traffic Analyzer, SolarWinds Network Configuration Manager and Solarwinds Web Performance Monitor,SolarWinds Netflow Traffic Analyzer, SolarWinds Network Configuration Manager, SolarWinds Network Performance MonitorEasy to use, powerful, extensible, cost effective- Solarwinds RMM has your back!We use Solarwinds RMM to monitor and manage 40 client servers and 190 workstations. Prior to implementing it, we had no mechanism to detect hardware/OS problems or internet outages for our client base.,The server monitoring at five minute intervals works very well and provides flexibility as to which events trigger SMS and or email notifications to our technicians and which are minor issues that can be addressed during business hours The SNMP scripting capability is very powerful, allowing us to perform checks on routers, UPS devices, storage arrays, etc. The ability to create custom power shell script and execute them as tasks at scheduled intervals is also very powerful.,The wall chart feature is very powerful. However recent upgrades have caused it to be subject to a forced timeout such that we have to login again. Very annoying. The tech-support is sometimes lacking. Simple problems that they should be able to address we end up figuring out for ourselves The Web protection module does not have granular permissions so we cannot let customers maintain their own whitelists.,8,We generate a modest profit selling the RMM service itself. Greater revenue is generated from fixing problems that are detected by RMM. This provides greater customer uptime as many problems are detected prior to system failure. We view RMM as an indispensable tool in managing our client server and desktop population.,ConnectWise Automate (formerly LabTech) and Kaseya IT CenterSolarwinds RMM: Good Monitoring ProductWe used SolarWinds Remote Monitoring & Management to remotely monitor client workstations. We could apply antivirus, check event logs, and push out windows updates.,Reliable Robust Adaptable,Hard to use. User management can be confusing and buggy. Remote connection tools didn't always work. Billing can be hard to figure out.,8,Helped provide clients with more options Gave us another revenue stream Allowed us to easier manage systems,,SolarWinds MSP Manager, QuickBooks OnlineYou need Solarwinds RMM if you're just starting your MSP!We currently use Solarwinds RMM to monitor all of our clients servers and workstations. It lets us be more proactive in the IT industry by knowing about potential problems before they happen. Solarwinds RMM lets us create customer task and help our clients in a more efficient manner. Solarwinds was also a big part of us changing our business model to a more managed services model.,Great monitoring options for all hardware types Incredible remote support tools to solve problems Cloud based system means you don't need to invest in hardware Easy to customize and create reports for clients,Patch management needs some improvement as well as the vulnerability scans Would like more reporting options Would like to see best practice guides published,8,Solarwinds RMM allowed our company to add monthly revenue income with the several proactive features they offer. Increased online backup revenue Increased antivirus revenue,AVG AntiVirus Business Edition and Avast Managed Workplace RMM,ConnectWise Manage, ConnectWise Sell (formerly Quosal), SolarWinds N-centralSolarwinds RMMThe tool used for monthly managed services - securing and updated remote workstations.,Windows updates - reduce the hassle of end users doing the updates. 3rd party updates (java,adobe, etc) - work very well and help keep things secure. Remote management - excellent remote control of workstations and no UAC issues.,Would like the option for a remote access only option (similar to the AV only option). 3rd party logo integration is not working.,9,This is a great way to begin to build up your MRC and get customers to be more "sticky".,CloudBerry Backup,WordPress, Microsoft 365 Business, Google Analytics, Google Ad Manager
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SolarWinds Remote Monitoring & Management
20 Ratings
Score 8.5 out of 101
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Solarwinds RMM Reviews

Solarwinds RMM
20 Ratings
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Score 8.5 out of 101
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Michael Gombosi profile photo
September 05, 2018

User Review: "SolarWinds RMM - A Networking Must"

Score 9 out of 10
Vetted Review
Verified User
Review Source
SolarWinds RMM, and Orion as a whole, is the quintessential go-to network management solution for our company. We use it to monitor and maintain our entire network, which covers all of the US and parts of Mexico and Canada. We could not be happier with this product. The cost is relatively high, but you are getting exactly what you are paying for: a singular solution that does everything from monitoring and alerting all the while giving you a total birds-eye view of what's going on in your network -- all in real-time. The best part - everything within SolarWinds is completely customizable to your company's needs and the product support and community simply does not get better. Do yourself a favor - get this product so that you can be confident that there won't ever be an issue in your network without you knowing about it.
  • Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on.
  • We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting.
  • The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.
  • Cost can be a little taxing, especially on smaller companies.
  • Maintaining each module of SolarWinds can be a bit tedious.
  • Server requirements can be on the high-end side, which means more licensing and money.
This is a great solution for mid-sized businesses and a MUST HAVE for enterprise-sized companies. For small-size businesses, this might be too costly of a solution. I would suggest checking out SolarWind's free trials to see if the cost-benefit is worth it.
Read Michael Gombosi's full review
Steve Putnam profile photo
June 27, 2018

Review: "Easy to use, powerful, extensible, cost effective- Solarwinds RMM has your back!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Solarwinds RMM to monitor and manage 40 client servers and 190 workstations. Prior to implementing it, we had no mechanism to detect hardware/OS problems or internet outages for our client base.
  • The server monitoring at five minute intervals works very well and provides flexibility as to which events trigger SMS and or email notifications to our technicians and which are minor issues that can be addressed during business hours
  • The SNMP scripting capability is very powerful, allowing us to perform checks on routers, UPS devices, storage arrays, etc. The ability to create custom power shell script and execute them as tasks at scheduled intervals is also very powerful.
  • The wall chart feature is very powerful. However recent upgrades have caused it to be subject to a forced timeout such that we have to login again. Very annoying.
  • The tech-support is sometimes lacking. Simple problems that they should be able to address we end up figuring out for ourselves
  • The Web protection module does not have granular permissions so we cannot let customers maintain their own whitelists.
All right man is an extremely powerful tool with many many features and capabilities. Well we do not use all of the capabilities, a company that is looking to build the entire MSP management suite with one pane of glass would do well to consider Solarwinds RMM. Antivirus, monitoring, patch management, network monitoring, backup, remote control, and others too numerous to mention, all at a price that allows MSP’s to sell the services ata a competitive price and still make a profit.
Read Steve Putnam's full review
Tyler Despain profile photo
August 31, 2018

Review: "Solarwinds RMM: Good Monitoring Product"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We used SolarWinds Remote Monitoring & Management to remotely monitor client workstations. We could apply antivirus, check event logs, and push out windows updates.
  • Reliable
  • Robust
  • Adaptable
  • Hard to use.
  • User management can be confusing and buggy.
  • Remote connection tools didn't always work.
  • Billing can be hard to figure out.
It is well suited for IT departments that need to remotely manage and monitor 50+ machines. It is not suited for small operations or small companies.
Read Tyler Despain's full review
No photo available
August 31, 2018

Review: "You need Solarwinds RMM if you're just starting your MSP!"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use Solarwinds RMM to monitor all of our clients servers and workstations. It lets us be more proactive in the IT industry by knowing about potential problems before they happen. Solarwinds RMM lets us create customer task and help our clients in a more efficient manner. Solarwinds was also a big part of us changing our business model to a more managed services model.
  • Great monitoring options for all hardware types
  • Incredible remote support tools to solve problems
  • Cloud based system means you don't need to invest in hardware
  • Easy to customize and create reports for clients
  • Patch management needs some improvement as well as the vulnerability scans
  • Would like more reporting options
  • Would like to see best practice guides published
Solarwinds RMM provides any small IT support business with the tools necessary to fully manage all clients. From monitoring, backups, patch management, remote support, reporting to antivirus, all you will need is Solarwinds RMM. This entry level management suite will allow you to be more proactive in the IT industry and create a better relationship with your clients.
Read this authenticated review
No photo available
December 10, 2018

User Review: "Solarwinds RMM"

Score 9 out of 10
Vetted Review
Verified User
Review Source
The tool used for monthly managed services - securing and updated remote workstations.
  • Windows updates - reduce the hassle of end users doing the updates.
  • 3rd party updates (java,adobe, etc) - work very well and help keep things secure.
  • Remote management - excellent remote control of workstations and no UAC issues.
  • Would like the option for a remote access only option (similar to the AV only option).
  • 3rd party logo integration is not working.
Any IT service company wanting to manage and monitor remote PCs would love this software.
Read this authenticated review
Derek Schroeder profile photo
March 15, 2018

Review: "Solarwinds RMM - an extremely powerful MSP tool"

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Advanced monitoring including customization of every facet of a service, process, and disk. Easy to use and understand interface.
  • Immediate alerting and simple to customize regarding intervals and text.
  • Patch management controls Windows Updates very well, including vetting updates before deployment and configuring staging groups.
  • Hardware monitoring is second-to-none including VMWare based operating systems.
  • Has not seen as many consistent improvements since becoming Solarwinds RMM from N-Able.
  • Limited in integration that update third party applications including Adobe, Java, etc.
  • Scripting system is useful, but have drastic room for improvement in comparison to other RMM products.
It is an extremely competent and useful software that allows an MSP to manage clients with ease. It has a great level of customization per client and per device allows for scalability as intricate environments require additional monitoring.
Read Derek Schroeder's full review
Dave Gillam profile photo
March 09, 2018

Solarwinds RMM Review: "Solarwinds MSP-RMM isn't perfect, but it's close!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Risk Intelligence security scanning does a good job of finding PII/PCI (and optionally PHI) inside files on each computer, then reporting the file locations and redacted unprotected data content for remediation. It further applies industry standard monetary figures for the unprotected data, which gives clients a simple imperative to actually correct the problem. This one feature routinely generates additional revenue as clients forget to clean PII/PCI data from their computers.
  • Web Protection proxy is one of the security legs (training, firewall, email filtering, AV, backup, proxy) we recommend to all clients. It does a good job of preventing infection from socially engineered email links. It also is good at preventing browsing to client-outlawed site categories on a schedule (eg, during working hours).
  • Managed AV with BitDefender works well because it also includes real time/active protection. This scans files freshly downloaded, or freshly received in email.
  • Backup & Recovery is rock solid, and provides remediation protection for ransomware and other threats. Backups are sent onsite to a backup drive and also offsite to a secure cloud. All backups are encrypted before they leave the computer. Recovery can be to a VM image for getting back in business quickly, before the dead computer can be replaced.
  • The original vulnerability scan feature has issues with certain hardware/software combinations. Fortunately, this is mitigated by the similar vulnerability scan component in Risk Intelligence.
  • The original patch management feature sometimes has a problem with certain hardware/software combinations. Fortunately, this is mitigated by the similar vulnerability scan component in Risk Intelligence.
Solarwinds' MSP-RMM seems capable of managing most sizes of networks. It works well for the sub-100 size to the many thousands size. Its sweet spot is probably somewhere in the low thousands, though. If your networks are mostly Windows, MSP-RMM excels. Apple Mac support is there, and is actively being developed to be on par with the Windows side, too. It ties into third party PSA tools--and Solarwinds has its own PSA tools that are quite capable. It also ties into several third part email systems, so you can do some management of email accounts for clients. Solarwinds' older MSP-Mail product ties into the RMM this way, but not yet its new Mail Assure product. Development is ongoing.
Read Dave Gillam's full review
No photo available
March 20, 2018

Solarwinds RMM: "Solarwinds Review"

Score 7 out of 10
Vetted Review
Verified User
Review Source
We used Solarwinds to manage all of our endpoints. We are a managed services company with over 2500 devices under management. All of our engineers used this extensively throughout the work day for remote management and monitoring. This program allows us access to "everything" within one single pane, resulting in us being able to do more with less.
  • Monitoring of preset thresholds
  • Email alerts
  • Auto remediation
  • Monthly reporting
  • When Solarwinds purchased this product, development was put on hold for an extended period of time
  • Sales resources are not very pleasant compared to other vendors
  • Very expensive to initially purchase
If you are a managed services company, RMM is a must. The best 3 products out there for this are Solarwinds, Kaseya and LabTech. If you only manage one single smaller environment this may be overkill as Windows provides many of the same tools, but where these RMM products excel is with integrations with other products.
Read this authenticated review

Solarwinds RMM Scorecard Summary

About Solarwinds RMM

SolarWinds RMM product is based on technology acquired from LogicNow in 2016, combining MAXfocus, MAX Remote Management, and GFI MAX, into a single MSP.

Solarwinds RMM Technical Details

Operating Systems: Unspecified
Mobile Application:No