SolarWinds Security Event Manager (SEM)

SolarWinds Security Event Manager (SEM)

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About TrustRadius Scoring
Score 7.9 out of 100
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SolarWinds Security Event Manager (SEM)

Overview

What is SolarWinds Security Event Manager (SEM)?

SolarWinds LEM is security information and event management (SIEM) software.
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Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 7 features
  • Centralized event and log data collection (18)
    8.5
    85%
  • Deployment flexibility (18)
    7.9
    79%
  • Event and log normalization/management (36)
    7.3
    73%
  • Custom dashboards and workspaces (34)
    4.9
    49%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is SolarWinds Security Event Manager (SEM)?

SolarWinds LEM is security information and event management (SIEM) software.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.solarwinds.com/products/pri…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

SolarWinds Security Event Manager Overview
02:14
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Features Scorecard

Security Information and Event Management (SIEM)

7.6
76%
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Product Details

What is SolarWinds Security Event Manager (SEM)?

SolarWinds Security Event Manager (previously know as Log & Event Manager) is presented by the vendor as a powerful and award-winning SIEM. It is an on-prem deployed tool that collects, consolidates, and analyzes logs and events from firewalls, IDS/IPS devices and applications, switches, routers, servers, operating system logs, and other applications.

The main applications are threat detection, automated incident analysis and response, and compliance reporting for IT infrastructure.

SolarWinds Security Event Manager (SEM) Features

Security Information and Event Management (SIEM) Features

  • Supported: Centralized event and log data collection
  • Supported: Correlation
  • Supported: Event and log normalization/management
  • Supported: Deployment flexibility
  • Supported: Integration with Identity and Access Management Tools
  • Supported: Custom dashboards and workspaces

SolarWinds Security Event Manager (SEM) Screenshots

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SolarWinds Security Event Manager (SEM) Video

Security Event Manager - Overview

SolarWinds Security Event Manager (SEM) Downloadables

SolarWinds Security Event Manager (SEM) Competitors

SolarWinds Security Event Manager (SEM) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationNo

Frequently Asked Questions

SolarWinds LEM is security information and event management (SIEM) software.

Splunk Enterprise Security (ES), LogRhythm NextGen SIEM Platform, and ManageEngine EventLog Analyzer are common alternatives for SolarWinds Security Event Manager (SEM).

Reviewers rate Host and network-based intrusion detection highest, with a score of 9.

The most common users of SolarWinds Security Event Manager (SEM) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

 (119)

Ratings

Reviews

(1-17 of 17)
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Score 7 out of 10
Vetted Review
Verified User
The support for SolarWinds SEM is pretty good. Most issues are easily resolved and the support team will work with you until the issue is fully resolved. Sometimes it takes a while to receive initial help, but once you get in contact with the support agent, it typically is a pretty decent process.
Tim Short | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
SolarWinds customer support has always been amazing and extremely willing to help. They also are great at providing a library of training and videos to further your knowledge and help you learn more about your product. The support team has helped us with data migration of other products and upgrades and they kept at it and stayed with us until the project was done.
Brandon Demko | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
The quality of support can vary depending on whom you end up speaking with. I was fortunate enough to work with a support representative who was very familiar with the product. He had even authored some of the support documentation on the website. On the flip side, I had two other experiences where I was simply directed to online training material.
Score 10 out of 10
Vetted Review
Verified User
We've used the support 3-4 times. It was very fast and very efficient. All the problems we had were solved within the day. The support teams know the product, and there is no bounce between dozens of support teams. So it was a nice experience. Also, it is easy to reach them, I don't think we've waited more than 20 minutes.
Score 10 out of 10
Vetted Review
Reseller
Support for SEM is really good. For example, if the connector is not decoding the event correctly, SolarWinds will make a new connector to properly decode the event - this usually takes about two weeks. The support team is very knowledgeable about the inner workings of SEM and have full access to the system to resolve any internal issues.
Score 8 out of 10
Vetted Review
Verified User
I have had no issues with SolarWinds Security Event Manager support so far. They have always been able to solve my problems in a timely manner. Unfortunately the more complex the problem is the more difficult it is to get support to resolve it, so you will have to learn a lot about the application either way.
Score 8 out of 10
Vetted Review
Verified User
The documentation is lacking specifics on definitions of alerts, so trial-and-error needs to be employed to use SolarWinds Security Event Manager properly. The installation of SolarWinds Security Event Manager was straightforward and any issues were resolved quickly via emails to the SolarWinds Security Event Manager support team. Using a virtual appliance vs. the regular install was the way to go in our environment and made the deployment that much easier.
Score 8 out of 10
Vetted Review
Verified User
We have only needed to contact SolarWind's support a few times for this product but when we have, the engineers have been thorough and persistent with helping us to resolve our issue. One of the issues we had was an upgrade the went wrong. The engineer was able to help us and get our SIEM back online before the end of our maintenance window.
Adam Morrison | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I have not directly worked with SolarWinds support. However, my staff has great things to say about them. Even during upgrades on the servers that we were doing ourselves support was very helpful with troubleshooting and best practices. Also the TWACK community is very helpful. I have heard other people in the industry stated that it is one of SolarWinds best features.
November 16, 2019

SolarWinds SEM Review

Score 1 out of 10
Vetted Review
Verified User
I don't think we've ever actually called support for this specific product. We've called Solarwinds support for several of the other Solarwinds products we own and they are usually pretty helpful.
Score 7 out of 10
Vetted Review
Verified User
Support is above and beyond what I typically deal with from IT products. I've never had a support ticket go unanswered for longer than an hour, and within another hour someone was ready and able to help with the issue. Their support staff is all in-house, and they actually know the product they're supporting.
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