SolarWinds Service Desk Reviews

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139 Ratings
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Score 8.2 out of 100

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Reviews (1-4 of 4)

Treyce Miller | TrustRadius Reviewer
May 01, 2020

Solarwinds Service Desk Review

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
We strongly wish to renew and continue to use Solarwinds Service Desk. We've spent almost a year learning the ins and outs of the system and have gotten used to it. The only thing that may keep us from renewing would be executives. If they decide they want a new system (for whatever reason), we will likely explore other options.
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Connie Inman | TrustRadius Reviewer
May 01, 2020

Great Service Desk option for IT Management

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Solarwinds Service Desk, formerly Samanage has changed my quality of work. Prior to having this product I was managing all of our inventory with an Excel spreadsheet that I had to manually update. The Service Desk and Inventory Management aspect has made my job easier and also allowed our Business office to do the annual inventory much easier as well. I appreciate that there is an agent that works on both Mac & PC and it is so much easier to use now than when we first subscribed to this product. I compared several similar products when initially looking for a solution for what we needed and this was by far the easiest to deploy and at the time even had a Linux agent. Thankfully, we only have a handful of Linux machines so I can manually enter those into the service desk and Inventory to keep track of them as well.
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Feature Scorecard Summary

Organize and prioritize service tickets (94)
8.8
Expert directory (55)
6.9
Service restoration (56)
6.5
Self-service tools (84)
7.5
Subscription-based notifications (66)
7.8
ITSM collaboration and documentation (74)
8.0
ITSM reports and dashboards (85)
6.5
Configuration mangement (72)
7.1
Asset management dashboard (79)
7.0
Policy and contract enforcement (61)
6.9
Change requests repository (63)
8.2
Change calendar (43)
7.1
Service-level management (71)
7.6

About SolarWinds Service Desk

SolarWinds Service Desk, previously Samanage Service Platform, is a cloud-based service desk for IT or any other department.

A single platform for service management, IT asset management and configuration management, Service Desk is ITIL-ready and complete with Incident, Problem, Change, and Release Management capabilities. Advanced reporting modules empower users to analyze trends, monitor service quality, and continuously improve service management processes.

SolarWinds Service Desk Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureITSM reports and dashboards
ITSM asset management Features
Has featureConfiguration mangement
Has featureAsset management dashboard
Has featurePolicy and contract enforcement
Change management Features
Has featureChange requests repository
Has featureChange calendar
Has featureService-level management
Additional Features
Has featureSelf-Service Portal
Has featureSoftware and Hardware Inventory Tracking
Has featureRobust and Flexible Reporting
Has featureKnowledge Base
Has featureContract and License Tracking
Has featureIntegration with Over 200 Applications
Has featureCode-Free Customization
Has featureSLA Management

SolarWinds Service Desk Screenshots

SolarWinds Service Desk Video

SolarWinds Service Desk Integrations

Zendesk, OneLogin, Zapier, Google Apps, Salesforce

SolarWinds Service Desk Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

SolarWinds Service Desk Support Options

 Free VersionPaid Version
Phone
Email
Live Chat
Forum/Community

SolarWinds Service Desk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All
Supported Languages: Support for 40+ Languages