Solarwinds Service Desk, formerly Samanage has changed my quality of work. Prior to having this product I was managing all of our inventory with an Excel spreadsheet that I had to manually update. The Service Desk and Inventory Management aspect has made my job easier and also allowed our Business office to do the annual inventory much easier as well. I appreciate that there is an agent that works on both Mac & PC and it is so much easier to use now than when we first subscribed to this product. I compared several similar products when initially looking for a solution for what we needed and this was by far the easiest to deploy and at the time even had a Linux agent. Thankfully, we only have a handful of Linux machines so I can manually enter those into the service desk and Inventory to keep track of them as well.