SolarWinds Service Desk Reviews

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43 Ratings
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Score 7.4 out of 101

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Feature Scorecard Summary

Organize and prioritize service tickets (18)
7.7
Expert directory (10)
4.8
Service restoration (12)
5.6
Self-service tools (18)
6.4
Subscription-based notifications (16)
6.7
ITSM collaboration and documentation (14)
7.6
ITSM reports and dashboards (17)
6.8
Configuration mangement (16)
7.6
Asset management dashboard (17)
7.8
Policy and contract enforcement (13)
7.2
Change requests repository (11)
7.4
Change calendar (9)
6.4
Service-level management (14)
7.3

About SolarWinds Service Desk

SolarWinds Service Desk, previously Samanage Service Platform, is a cloud-based service desk for IT or any other department.

A single platform for service management, IT asset management and configuration management, Service Desk is ITIL-ready and complete with Incident, Problem, Change, and Release Management capabilities. Advanced reporting modules empower users to analyze trends, monitor service quality, and continuously improve service management processes.

SolarWinds Service Desk Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureITSM reports and dashboards
ITSM asset management Features
Has featureConfiguration mangement
Has featureAsset management dashboard
Has featurePolicy and contract enforcement
Change management Features
Has featureChange requests repository
Has featureChange calendar
Has featureService-level management
Additional Features
Has featureSelf-Service Portal
Has featureSoftware and Hardware Inventory Tracking
Has featureRobust and Flexible Reporting
Has featureKnowledge Base
Has featureContract and License Tracking
Has featureIntegration with Over 200 Applications
Has featureCode-Free Customization
Has featureSLA Management

SolarWinds Service Desk Screenshots

SolarWinds Service Desk Integrations

Zendesk, OneLogin, Zapier, Google Apps, Salesforce

SolarWinds Service Desk Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

SolarWinds Service Desk Support Options

 Free VersionPaid Version
Phone
Email
Live Chat
Forum/Community

SolarWinds Service Desk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All
Supported Languages: Support for 40+ Languages