SolarWinds Service Desk Reviews

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139 Ratings
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Score 8.3 out of 100

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Reviews (1-3 of 3)

Treyce Miller | TrustRadius Reviewer
May 01, 2020

Solarwinds Service Desk Review

Score 8 out of 10
Vetted Review
Verified User
Review Source


When the system is working, the pages load very quickly. We run reports all the time in the system. The reporting can be extremely complex or very simple. Either way, we have not had any issues with the reports. We do not currently integrate Solarwinds Service Desk with any other software.
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Connie Inman | TrustRadius Reviewer
May 01, 2020

Great Service Desk option for IT Management

Score 9 out of 10
Vetted Review
Verified User
Review Source


We don't integrate Solarwinds with any other software or system so I can't comment on that, but the few times there has been an outage for SolarWinds/Samanage the notification has come quickly that there is an outage and they're working on it. Overall though everything loads quickly and it is very reliable.
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Feature Scorecard Summary

Organize and prioritize service tickets (95)
Expert directory (56)
Service restoration (57)
Self-service tools (85)
Subscription-based notifications (67)
ITSM collaboration and documentation (75)
ITSM reports and dashboards (86)
Configuration mangement (73)
Asset management dashboard (80)
Policy and contract enforcement (62)
Change requests repository (64)
Change calendar (44)
Service-level management (72)

About SolarWinds Service Desk

SolarWinds Service Desk, previously Samanage Service Platform, is a cloud-based service desk for IT or any other department.

A single platform for service management, IT asset management and configuration management, Service Desk is ITIL-ready and complete with Incident, Problem, Change, and Release Management capabilities. Advanced reporting modules empower users to analyze trends, monitor service quality, and continuously improve service management processes.

SolarWinds Service Desk Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureITSM reports and dashboards
ITSM asset management Features
Has featureConfiguration mangement
Has featureAsset management dashboard
Has featurePolicy and contract enforcement
Change management Features
Has featureChange requests repository
Has featureChange calendar
Has featureService-level management
Additional Features
Has featureSelf-Service Portal
Has featureSoftware and Hardware Inventory Tracking
Has featureRobust and Flexible Reporting
Has featureKnowledge Base
Has featureContract and License Tracking
Has featureIntegration with Over 200 Applications
Has featureCode-Free Customization
Has featureSLA Management

SolarWinds Service Desk Screenshots

SolarWinds Service Desk Video

SolarWinds Service Desk Integrations

Zendesk, OneLogin, Zapier, Google Apps, Salesforce

SolarWinds Service Desk Competitors


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

SolarWinds Service Desk Support Options

 Free VersionPaid Version
Live Chat

SolarWinds Service Desk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All
Supported Languages: Support for 40+ Languages