May 21, 2020
Score 9 out of 10
Read Kevin Staton's full review
Pros and Cons
- Incident Management
- Process Workflow
- Vendor and Contract Management
- A welcoming landing page
- There is potential to greatly improve the capacity for cascading attributes. Currently, categories are limited to a top-level category and one subcategory. This leaves a fairly shallow decision tree.
- Greater flexibility to modify the layout of incident request forms.
- More integration options for cloud file-sharing platforms. Solarwinds Service Desk has tie-ins to Dropbox but not other vendors.