Name: VoIP and WAN Performance Monitoring and Troubleshooting with VoIP & Network Quality Manager
Uploaded: 2019-06-06T15:58:07.000Z
Duration: 1 min 32 s
Description: SolarWinds VoIP & Network Quality Manager (VNQM) Brief Overview

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Users of this product have found it to be a valuable tool for analyzing the quality and performance of their network infrastructure, servers, and applications. With its real-time monitoring capabilities, users are able to stay informed about the status of their network links, VoIP devices, and overall traffic. This has proven to be particularly useful for troubleshooting VoIP calls and tracing the call path, helping voice teams and network engineers identify and resolve issues in a timely manner. The product has received high praise from customers for its ability to provide insights into traffic flow and effectively isolate voice issues on the network. Additionally, the customizable charts and database allow users to monitor network performance, while the real-time dashboard provides an overview of the current network status, aiding in effective business operations. The ability to review key quality of service parameters such as jitter, latency, packet loss, and MOS has been essential for ensuring clear voice communication and meeting set QoS requirements. Overall, customers have reported increased productivity since using this product.

Easy to Use: Reviewers have found the product to be easy to use, especially for new users. Several users have praised its user-friendly interface and intuitive design, making it effortless and simple to navigate.

Versatile Functionality: The product supports multiple functions, making it versatile for different operating systems. Many reviewers appreciate its ability to handle various network performance problems and outages, as well as its compatibility with different devices and platforms.

Powerful and Affordable: Users describe the product as powerful and affordable, enabling quick detection, diagnosis, and resolution of network issues. Multiple reviewers highlight its value for money in terms of features offered at a competitive price point.

PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.

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SolarWinds VoIP & Network Quality Manager (VNQM)

VoIP analytics & monitoring software (sometimes called call analytics) essentially performs performance monitoring of voice calls in a VoIP system for analysis and troubleshooting. It may also be purposed to perform call usage tracking and monitoring of the VoIP system. Products branded more as call analytics may also include tools for analyzing agent performance and efficiency, customer satisfaction, customer journey, etc. and may tie into CRMs or workforce management and optimization systems.

VoIP Monitoring

Likelihood to Recommend

Support Rating

SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services. Learn more today at <a href="http://www.solarwinds.com" rel="">www.solarwinds.com</a>.

SolarWinds

SolarWinds VoIP & Network Quality Manager (VNQM) Brief Overview

VoIP and WAN Performance Monitoring and Troubleshooting with VoIP & Network Quality Manager

Learn more: https://slrwnds.com/VNQM-Overview

Tired of end-user complaints about VoIP call quality? Learn how SolarWinds® VoIP & Network Quality Manager monitors WAN performance of your remote sites by tracking key edge-to-edge router and VoIP call paths to ensure call quality using Cisco IP SLA technology that can be used standalone or integrated seamlessly with Network Performance Monitor. VoIP & Network Quality Manager correlates call detail records (CDRs) with Cisco IP SLA Operations, and delivers VoIP call statistics for VoIP troubleshooting through a highly intuitive web interface that offers point-and-click simplicity and easy access to call performance statistics. Plus, search, filter, and report on problematic calls, find other calls affected and potential patterns on Cisco VoIP networks, and get to the root of the problem to improve VoIP call quality. Finally, monitor key WAN applications by analyzing the performance of the underlying network protocols, including DNS lookups, FTP, HTTP, UDP jitter, and TCP connect, even in firewalled environments. Start troubleshooting your VoIP environment and stop the VoIP call complainers with VoIP & Network Quality Manager!

Connect with SolarWinds:
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SolarWinds Network Device Monitor

SolarWinds Network Topology Mapper

SolarWinds Hybrid Cloud Observability

EVP - Enterprise Applications

SolarWinds VoIP & Network Quality Manager (VNQM) 2022-11-23 15:16:07

Network Engineer

SolarWinds VoIP and Network Quality Manager 2019-12-13 13:28:50

Cisco ThousandEyes

Senior Technology Consultant

Solarwinds VoIP and Network Quality Manager 2019-02-27 16:26:16

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Call recording

Recording feature

Feature is missing

Not intuitive

Use case

Quality data

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Quality of service

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VoIP Monitoring Software

We need to make the quality-of-service parameters we set on our networking equipment are indeed being realized so that the voice communications which are vital to the business sound crystal clear. Before we implemented this module from Solarwinds, we were often "flying blind" when our employees or customers complained of poor voice quality. Now we can head off problems before they get worse and shorten the duration of ones we don't catch beforehand.

Display expected quality-of-service versus actual results in real-time.
Help us dig into issues quickly and thoroughly.
Provides an early warning when thresholds are close to being exceeded.

It could integrate easier with our ITSM and alerting system - ServiceNow.
The user interface is a little different than other Solarwinds modules.
For this specific functionality the price seems a little high.

Easy visibility into our network's impact on unified communications system.
Integrated with the other Solarwinds modules we use.
Monthly reporting on achievement of service levels.

Unified communications issues are expensive to us, so this helps minimize issues.
Cost of this module versus issues prevented is close to break even.
Harder to quantify is it helps us shorten the duration of issues.

SolarWinds Hybrid Cloud Observability, SolarWinds Network Device Monitor, SolarWinds Network Topology Mapper

Proactive WAN and VoIP monitoring tools that can help with troubleshooting. Review QOS, including jitter, latency, packet loss, and MOS. Troubleshoot VOIP call performance and correlate call issues.

Quality of service monitoring.
IP SLA Analysis.

Ring groups should be included.
Call recording feature is missing.

Return of investment.
Eyes into voice related issues.

SolarWinds VoIP and Network Quality Manager (VNQM) is used primarily by our voice team, but also on occasion by the network engineers. The tool is somewhat unique in the SolarWinds Orion suite in that it provides some WAN performance and quality data that is not available from other monitoring applications. That means that the data provided by VNQM provides a proactive perspective that can be missing in some cases.

It provides Call Manager statistics from either Cisco or Avaya devices.
In addition to the VoIP data, the tool also allows one to monitor ten other SLA operation types that provide WAN connectivity and quality data as well as infrastructure and application quality data.
VNQM has the ability to search CDR/CMR records.
VoIP gateway and infrastructure devices can also be monitored with VNQM.

The impact on SolarWinds performance itself of configuring a large number of IPSLA operations for monitoring can be difficult to predict. It would be beneficial to have some tools that could warn or predict the results of doing so.
Additional background information on the use case for each SLA operation type would be helpful to the user who may not be an expert in the field. The Server and Application Monitor product provides this benefit for application component monitoring.
The tool should be engineered to allow repeated SLA node discovery for any and all nodes in the Orion Platform database.

VNQM has enabled our network engineers to see network quality issues from the end user perspective and thus be more proactive.
The call records searching capability is very user friendly and has made it easy for VoIP engineers to troubleshoot call issues from a single pane of glass.
We were able to implement SLA monitoring by leveraging an existing feature of our Cisco routers. No additional investment was required.

PRTG Network Monitor, ThousandEyes, ManageEngine OpManager