SolarWinds Web Help Desk (WHD)

SolarWinds Web Help Desk (WHD) Reviews

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Reviews
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Michael Santangelo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Take the time to roll out a test VM to configure and make changes to before doing a live deployment, this way you don't end up with a VM that has been tweaked and re-tweaked until it's perfect and instead end up with a final, polished product.
I would also recommend taking the time to read through the support forums for figuring out minor issues that may pop up, chances are that you aren't going to be the first one to encounter them.
When all is said and done, SolarWinds Support is VERY responsive and you shouldn't hesitate to contact them.

SolarWinds Web Help Desk (WHD) Scorecard Summary

Feature Scorecard Summary

Incident and problem management (9)
83%
8.3
Organize and prioritize service tickets (17)
78%
7.8
Expert directory (11)
74%
7.4
Subscription-based notifications (15)
76%
7.6
ITSM collaboration and documentation (12)
56%
5.6
Ticket creation and submission (7)
81%
8.1
Ticket response (7)
84%
8.4
Self Help Community (2)
51%
5.1
External knowledge base (4)
35%
3.5
Internal knowledge base (6)
67%
6.7
Multi-Channel Help (4)
75%
7.5
Customer portal (6)
57%
5.7
Social integration (3)
73%
7.3
Email support (7)
80%
8.0
Help Desk CRM integration (3)
89%
8.9

What is SolarWinds Web Help Desk (WHD)?

SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

SolarWinds Web Help Desk (WHD) Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: Ticket creation and submission
  • Supported: Ticket response
  • Supported: Automated responses
  • Supported: Attachments/Screencasts
  • Supported: SLA management

Self Help Community Features

  • Supported: External knowledge base
  • Supported: Internal knowledge base
  • Supported: Q and A
  • Supported: Surveys/polls

Multi-Channel Help Features

  • Supported: Customer portal
  • Supported: Social integration
  • Supported: Email support
  • Supported: Help Desk CRM integration

SolarWinds Web Help Desk (WHD) Screenshots

SolarWinds Web Help Desk (WHD) Videos

Intruduction to Web Help Desk
Web Help Desk product training

SolarWinds Web Help Desk (WHD) Downloadables

SolarWinds Web Help Desk (WHD) Competitors

SolarWinds Web Help Desk (WHD) Pricing

SolarWinds Web Help Desk (WHD) Technical Details

Deployment TypesOn-premise
Operating SystemsWindows
Mobile ApplicationNo

Frequently Asked Questions

What is SolarWinds Web Help Desk (WHD)'s best feature?

Reviewers rate Help Desk CRM integration highest, with a score of 8.9.

Who uses SolarWinds Web Help Desk (WHD)?

The most common users of SolarWinds Web Help Desk (WHD) are from Mid-size Companies and the Information Technology & Services industry.