Overview
What is SolarWinds Web Help Desk (WHD)?
SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Expert directory (13)10.0100%
- Subscription-based notifications (17)9.898%
- Organize and prioritize service tickets (19)9.898%
- ITSM collaboration and documentation (14)9.090%
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
6 people also want pricing
Alternatives Pricing
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Web Help Desk (WHD)?
SolarWinds
Web Help Desk is ticketing and IT asset management software. It is designed to
simplify help desk management. This solution includes built-in ticketing
management, asset management, change management, and knowledge base
capabilities.
SolarWinds Web Help Desk (WHD) Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
SolarWinds Web Help Desk (WHD) Screenshots
SolarWinds Web Help Desk (WHD) Videos
Intruduction to Web Help Desk
Web Help Desk product training
SolarWinds Web Help Desk (WHD) Competitors
SolarWinds Web Help Desk (WHD) Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows |
Mobile Application | No |
SolarWinds Web Help Desk (WHD) Downloadables
Frequently Asked Questions
Zendesk Suite, Freshdesk, and ConnectWise PSA are common alternatives for SolarWinds Web Help Desk (WHD).
Reviewers rate Expert directory and Social integration highest, with a score of 10.
The most common users of SolarWinds Web Help Desk (WHD) are from Mid-sized Companies (51-1,000 employees).