SolarWinds Web Help Desk (WHD)
SolarWinds Web Help Desk (WHD)
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We utilize the SolarWinds Web Help Desk both internally within our organization and we support "outside" entities that utilize our Public …
We use SolarWinds Web Help Desk (WHD) as our ticketing system for IT Helpdesk at the college. It addresses any and all technical issues …
SolarWinds WHD is used by multiple departments for supporting users. Used by IT, Data (who provides application support), …
[I use SolarWinds Web Help Desk (WHD)] across the entire organization, teachers/principals are responsible for submitting a ticket when …
We are utilizing SolarWinds Web Help Desk (WHD) across our entire organization as a centralized help desk platform for IT support, EMR …
As a SolarWinds Reseller and user, we often need to avail ourselves of their tech assistance. They have always been fast and responsive in …
We use SolarWinds Web Help Desk for our IT and software development support ticketing system. SolarWinds is utilized throughout our entire …
We use SolarWinds for our internal IT operations and it is being used across our entire organization.
We have been using SolarWinds Help Desk across our whole organization to better support our employees when an issue arises. This product …
We have been using SolarWinds Web Help Desk across our whole organization to better support our core end-user base. By implementing this …
Our university uses Solarwinds Web help Desk as our primary ticketing system for students, faculty, and staff. It helps delegate tasks …
We use SolarWinds web help desk across the enterprise. We are using internally and with our customer facing services.
SolarWinds Web Help Desk (WHD) is utilized by the IT department to manage work orders and trouble tickets. The tickets are generated via …
Our IT department uses it to track issues and manage the workload and see what to prioritize our time on.
SolarWinds Web Help Desk used to be used as the organization's ticketing system. It was being used by all IT staff. It was implemented in …
Expert directory (13)
Subscription-based notifications (17)
Organize and prioritize service tickets (19)
ITSM collaboration and documentation (14)
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Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
- Supported: Customer portal
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Intruduction to Web Help Desk
Web Help Desk product training
Reviewers rate Social integration highest, with a score of 9.9.
The most common users of SolarWinds Web Help Desk (WHD) are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
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